Pearl

Role Description As a Senior Full Stack Developer, you will play a key role in building and maintaining the platform that delivers Pearl's AI + Human verification capabilities — providing accuracy beyond standard LLM-based solutions for our enterprise partners. You'll work across frontend, backend, database, and infrastructure, and contribute to investigations and architectural exploration. The team operates at the technological edge of the company, often solving problems with no pre-existing patterns, giving you significant autonomy and creative freedom. What You'll Do - Design, develop, and maintain the Pearl Enterprise platform across frontend, backend, and database layers. - Build and extend UI components, API integrations, and backend services powering enterprise partner experiences. - Investigate and prototype novel solutions, evaluate technical options, and document architectural decisions. - Actively leverage AI-assisted development tools for code generation, refactoring, testing, debugging, and documentation. - Own quality end-to-end by writing automated tests (unit, integration, system) at the level needed to ensure reliability. - Contribute to CI/CD pipelines, scripting, and infrastructure as needed. - Participate in code reviews and maintain high engineering standards. - Clarify requirements and translate business needs into technical solutions. Qualifications - Minimum of 5 years of professional experience in full-stack development. - Extensive experience with React.js, including state management (Redux, Context API) and component-based architecture. - Proficiency in .NET frameworks, C#, and data access technologies. - Familiarity with unit and integration testing using Jest, NUnit, Playwright, or React Testing Library. - Strong knowledge of front-end technologies such as HTML5, CSS3, JavaScript, and TypeScript. - Familiarity with database systems such as SQL Server or MySQL. - Strong knowledge of design and architectural patterns, SOA design, and web service development. - Strong understanding of development processes. - Experience with LLMs / Generative AI tools (e.g., OpenAI, Copilot, Cursor). - Experience with web page performance optimization and measurement is a plus. - Degree in Computer Science, a related discipline, or equivalent work experience. - Upper-intermediate level of English. - Excellent problem-solving and analytical skills, with keen attention to detail. - Strong communication and interpersonal skills, with the ability to work effectively in a team-oriented environment. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Leadership abilities, with a track record of mentoring and guiding junior developers. Our Commitment to an Inclusive Workplace We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. Pearl is committed to an inclusive workplace. Pearl is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. AI Disclosure & Informed Consent Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process.

Role Description A premium longevity and healthy aging supplement brand is scaling its multi-marketplace Amazon presence across the US, Canada, and Europe, with active expansion into Mexico and Asia. They are hiring an Amazon FBA Operations Coordinator to take full ownership of their end-to-end FBA shipment workflow so the COO can refocus on growth, product development, and international launches. You will manage: - FBA shipment creation - Label generation - Lot and expiration tracking - Warehouse coordination across three continents - Maintaining inventory accuracy in the company's ERP Success means: - Independently executing the Canada workflow within 30 days - Expanding to Europe and the US by day 60 - Giving the COO measurable time back for strategic work Qualifications - 2–5 years of hands-on Amazon Seller Central experience, including FBA shipment plan creation, label generation, and inventory management - Direct experience executing FBA shipment workflows across at least one international Amazon marketplace (Canada, EU, or other) in addition to the US - Production-level proficiency in Google Sheets and Microsoft Excel for inventory tracking, lot/expiration data management, and shipment recordkeeping - Documented experience coordinating directly with warehouse partners, 3PLs, freight forwarders, or manufacturers as a regular job function - At least one role with 18+ months of tenure demonstrating sustained ownership of operational workflows - English proficiency at C1+ CEFR level, written and spoken - Confirmed availability to work overlapping EST business hours, with flexibility into PST when required Requirements - Hands-on experience with Amazon AWD (Warehousing & Distribution) shipments - Prior use of NetSuite or another ERP system for receiving entries and transfer orders - Experience managing FBA operations across two or more international marketplaces simultaneously (US + Canada + EU) - Background in supplements, nutraceuticals, health & wellness, or other regulated CPG categories - Prior experience at a 3PL, fulfillment provider, or FBA prep service with brand-side Amazon channel exposure Benefits - Competitive Salary: Based on experience and skills - Remote Work: Fully remote—work from anywhere - Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting - Generous PTO: In accordance with company policy - Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees - Direct Mentorship: Guidance from international industry experts - Learning & Development: Ongoing access to resources for professional growth - Global Networking: Connect with professionals worldwide Company Description Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years.

• Work with Pearl’s President and Executive Team to refine the Public Partnerships Division’s strategy and business plan • Oversee the implementation of the business plan • Build and manage a team of skilled and motivated professionals capable of achieving the division’s goals • Manage the divisional budget such that revenue goals are met and spending limits are adhered to • Ensure that Pearl’s public sector “product” (“offering”) is first-in-class at meeting the public sector’s needs by overseeing customer discovery and supporting product iteration, as necessary • Develop partnerships with the program implementers who will oversee IRA and other public programs • Establish and maintain critical strategic partnerships with key public sector actors, including federal agencies (DOE, EPA), state energy offices, implementation contractors, national and local non-profits, and utilities • Support Pearl’s work to influence public policy as appropriate • Work with Pearl’s marketing team to ensure an effective communications and marketing strategy that supports achievement of the division’s goals

Role Description The Accountant / Asset Manager will oversee full-cycle accounting and administrative support for a portfolio of operating solar energy projects. This role ensures accurate financial records, compliance adherence, and operational consistency across multiple entities. You will support accounting, asset management, and administrative processes while also assisting leadership on ad-hoc operational tasks. This position is ideal for organized, detail-oriented professionals who thrive in process-driven, multi-entity environments and enjoy wearing multiple hats in a dynamic, remote work setting. Your Impact - Maintain accurate and audit-ready financial records across multiple solar project entities. - Streamline accounting and asset management processes, improving efficiency and reducing errors. - Support leadership with administrative and operational tasks to enable strategic focus. - Ensure timely reporting to lenders, auditors, and regulatory authorities. - Contribute to the long-term financial health and operational discipline of the organization. Core Responsibilities - Accounting & Asset Management – 75% - Manage full-cycle accounting for multiple project entities, including journal entries, AP/AR, reconciliations, and general ledger maintenance. - Support monthly, quarterly, and annual closes, including accruals, depreciation, and fixed asset management. - Prepare financial statements and reports for ownership, lenders, and auditors. - Reconcile bank, cash, and intercompany accounts and investigate discrepancies. - Maintain project bank accounts and execute routine disbursements for O&M, leases, utilities, insurance, and taxes. - Administrative & Operational Support – 25% - Coordinate regulatory and organizational filings (LLC reports, REC retirements, compliance notices). - Serve as liaison with utilities, O&M providers, and other project counterparties. - Assist leadership with marketing, proposals, prospecting, and general operational tasks. - Support light commercial and contract administration activities related to PPAs, site leases, and project agreements. Qualifications - 3–5+ years of accounting or bookkeeping experience. - Full-cycle accounting expertise (AP, AR, reconciliations, fixed assets, monthly close). - Strong understanding of GAAP and double-entry bookkeeping. - Experience managing multiple entities or projects simultaneously. - Excellent attention to detail and process discipline. - Ability to independently manage recurring deadlines. - Strong written and verbal communication skills. Requirements - Must-Haves (Required) - NetSuite (or other ERP/accounting software), Microsoft Excel, Document management/cloud storage tools, Email and communication tools (Outlook, Teams, Zoom) - Nice-to-Haves (Preferred) - Experience in renewable energy, real estate, or project finance. - Project management and workflow organization skills. - Familiarity with automation tools, workflow management software. Benefits - Competitive Salary: Based on experience and skills. - Remote Work: Fully remote—work from anywhere. - Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency. - Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting. - Generous PTO: In accordance with company policy. - Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees. - Direct Mentorship: Guidance from international industry experts. - Learning & Development: Ongoing access to resources for professional growth. - Global Networking: Connect with professionals worldwide. Our Recruitment Process - Application - Screening - Skills Assessment - Top-grading Interview - Client Interview - Job Offer - Client Onboarding Ready to Join Us? If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.

Role Description The Executive Assistant serves as the operational backbone for founders, CEOs, and senior leadership teams in fast-paced startup environments. This role goes beyond traditional administrative work—you'll manage time, systems, and communication while anticipating needs before they arise, driving alignment across priorities, and enabling executives to focus on strategy, partnerships, and growth. This is a high-trust, high-autonomy position perfect for someone who thrives on solving operational challenges and is excited by the opportunity to scale into Chief-of-Staff–level responsibilities. Your Impact - Maximize executive leverage by managing time, tasks, and communication with precision. - Build and maintain operational systems that enhance clarity and efficiency across the organization. - Act as a communication hub to ensure updates, deliverables, and follow-ups never slip through the cracks. - Drive accountability through structure, tools, and proactive problem-solving. - Continuously evolve operational workflows through automation and process improvement. Core Responsibilities - Executive Support & Communication (35%) - Manage executive calendars, inboxes, and priorities to ensure maximum productivity (aim for inbox zero). - Draft, proof, and send professional internal and external communications on behalf of leadership. - Prepare meeting briefs, agendas, and follow-ups ensuring executives are always context-ready. - Coordinate meetings with internal and external stakeholders across multiple time zones. - Manage task lists and close 90%+ of delegated items within 48 hours. - Track deadlines, commitments, and action items to ensure timely execution. - Maintain proactive oversight of ongoing projects to ensure on-time delivery. - Operational Systems & Workflow Management (30%) - Maintain dashboards and documentation in Notion, Asana, and other internal tools. - Create, update, and refine SOPs to improve consistency and operational efficiency. - Build structure around recurring workflows through automation and process mapping. - Monitor task completion and reduce recurring errors or missed deadlines. - Streamline recurring workflows and support cross-functional operational processes. - Facilitate team communication, shared workspaces, and progress tracking systems. - Support operations including vendor coordination and task management. - Calendar, Travel & Administrative Coordination (20%) - Own complex calendar management including internal meetings, external calls, and priority-based scheduling. - Coordinate and book travel arrangements (flights, hotels, transportation) with detailed itineraries. - Handle inbox triage: flag urgent messages, draft replies, file emails, and ensure nothing slips through. - Support legal and administrative documentation (routing forms, signatures, deadline tracking). - Coordinate personal appointments, reservations, and occasional household/vendor support as needed. - Protect executive time by managing schedule conflicts and ensuring adequate focus time. - Research, Documentation & Strategic Projects (15%) - Conduct industry, competitor, and market research to support executive decision-making. - Compile concise briefs, summaries, and actionable insights from research. - Manage internal communications such as weekly team updates and stakeholder notes. - Research new tools and AI automations to improve operational speed and accuracy. - Support reporting on performance metrics, market trends, and strategic opportunities. - Identify potential issues early and propose proactive solutions. - Assist with special projects including light due diligence and business development initiatives. Qualifications - 1-2+ years as an Executive Assistant, Admin Specialist, Operations Partner, or supporting C-level executives in fast-paced environments. - Proven ability to manage calendars, inboxes, and founder/CEO-level communication. - Excellent written and verbal English communication skills; clear, concise, and professional. - Exceptional attention to detail, organization, and time management capabilities. - Comfortable with Google Workspace, Microsoft Office, and modern productivity tools. - Strong ownership mentality with ability to anticipate needs and take initiative. - High levels of confidentiality and professionalism when handling sensitive information. - Demonstrated ability to work remotely with leaders across time zones. - Ability to think critically, manage competing priorities with urgency and precision. - Demonstrated reliability in completing tasks and meeting deadlines consistently. Nice-to-Haves - Bachelor's degree preferred. - Background in healthcare, startups, AgTech, telecommunications, or project management. - Experience building SOPs, internal systems, or operational documentation. - Exposure to AI tools for automation and productivity enhancement. - Familiarity with analytics, reporting, or data-driven decision support. - Experience supporting M&A, investor relations, or due diligence processes. - Experience with CRM systems or project coordination tools. - Basic spreadsheet skills (sorting, filtering, formulas like SUM, IF, VLOOKUP). - Prior startup or high-growth company experience. Tools Proficiency - Email & Messaging: Gmail, Outlook, Slack, Microsoft Teams, WhatsApp. - Calendar & Scheduling Tools: Google Workspace (Docs, Sheets, Drive, Calendar), Microsoft Office Suite (Word, Excel, PowerPoint), Zoom or equivalent video conferencing platforms. - AI Tools: ChatGPT, Claude, Perplexity, or similar AI assistants. Nice-to-Haves - Project Management: Notion, Asana, Trello, ClickUp, Airtable. - Automation: Zapier or similar workflow automation tools. - CRM Platforms: Pipedrive, HubSpot, Salesforce, ConnectWise. - Finance: QuickBooks or similar bookkeeping tools. - E-commerce: Amazon Seller Central, Shopify. - Communication: Loom for video messaging. - LinkedIn for professional networking and outreach. Benefits - Competitive Salary: Based on experience and skills. - Remote Work: Fully remote — work from anywhere. - Generous PTO: In accordance with company policy. - Direct Mentorship: Access to global industry leaders. - Learning & Development: Continuous growth resources. - Global Networking: Work with international teams. - Health Coverage (Philippines only): HMO after 3 months (full-time). Our Recruitment Process - Application - Skills Assessment - Initial Screening - Top-grading Interview - Client Matching - Job Offer - Onboarding Ready to Join Pearl Talent? If you're a driven professional ready to work with exceptional founders building the next generation of world-class companies, we'd love to meet you. Apply now to unlock opportunities where your growth, impact, and success are our top priorities.

Role Description We’re hiring a Migraine Care Navigator to serve as the primary point of contact for patients throughout their healthcare journey. This role is responsible for managing patient onboarding, coordinating appointments, supporting follow-up care, and ensuring accurate communication between patients, clinicians, and administrative teams. You will play a key role in maintaining a seamless and compassionate patient experience while helping improve operational efficiency across the organization. The role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, patient-centered healthcare environment. This is an ideal opportunity for someone with healthcare operations or clinical support experience who is passionate about improving patient outcomes and delivering exceptional care experiences. Your Impact - Directly contribute to improving patient satisfaction, continuity of care, and operational efficiency across the organization. - Proactively coordinate appointments, follow-ups, and patient communications to help reduce scheduling gaps and improve care adherence. - Maintain accurate documentation and collaborate with internal teams to support streamlined healthcare operations and enhanced clinical coordination. - Identify workflow improvements that strengthen patient support processes and improve the overall quality of care delivery. Core Responsibilities - Patient Intake & Onboarding – 30% - Conduct initial patient intake assessments and gather relevant health and symptom information. - Guide new patients through onboarding and explain treatment pathways clearly and compassionately. - Coordinate with providers to ensure accurate documentation of patient records and care plans. - Maintain organized and compliant patient intake documentation. - Patient Care & Support – 30% - Manage and schedule patient appointments to minimize delays and improve continuity of care. - Follow up with patients after appointments to monitor progress and care adherence. - Assist patients with rescheduling requests and appointment coordination. - Provide educational resources and respond to patient inquiries while escalating complex concerns to clinical teams. - Coordination & Quality Improvement – 25% - Collaborate with medical, billing, and administrative teams to maintain accurate patient records. - Support billing and insurance workflows, including prior authorizations and claims follow-ups. - Collect patient feedback and identify opportunities for operational improvements. - Assist in maintaining efficient communication between departments and care teams. - Operational Support & Communication – 15% - Resolve scheduling, documentation, and coordination issues in a timely manner. - Track assigned patient cases and ensure follow-ups are completed according to timelines. - Support SOP improvements that enhance communication and patient experience. - Maintain high standards of professionalism, empathy, and responsiveness in all interactions. Qualifications - 2+ years of experience in healthcare operations, patient coordination, clinical support, or care navigation roles. - Strong understanding of patient intake, appointment scheduling, and healthcare administrative workflows. - Experience supporting insurance verification, prior authorizations, or billing coordination processes. - Excellent verbal and written English communication skills. - Strong organizational skills with high attention to detail and accuracy. - Ability to manage multiple patient cases and priorities simultaneously. - Comfortable working independently in a fully remote, fast-paced environment. - Strong empathy and patient-centered communication approach. - Reliable internet connection and ability to work PST hours consistently. Requirements - Must-Haves (Required) - Electronic Health Record (EHR) systems - Google Workspace - Slack - Zoom - Scheduling and calendar management tools - CRM or patient management systems - Nice-to-Haves (Preferred) - Experience supporting chronic care, neurology, migraine treatment, or specialty healthcare practices. - Familiarity with US healthcare systems and patient care standards. - Experience working in startup or high-growth healthcare environments. - Exposure to process improvement or SOP documentation initiatives. - Background in patient education or care coordination programs. Benefits - Competitive Salary: Based on experience and skills - Remote Work: Fully remote—work from anywhere - Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees - Generous PTO: In accordance with company policy - Direct Mentorship: Guidance from international industry experts - Learning & Development: Ongoing access to resources for professional growth - Global Networking: Connect with professionals worldwide - Work-Life Balance: Flexible hours that support a healthy balance Our Recruitment Process - Application - Screening - Skills Assessment - Top-grading Interview - Client Interview - Job Offer - Client Onboarding Ready to Join Us? If you’re passionate about patient care and thrive in fast-paced, mission-driven environments, this role is for you. Apply now to join a healthcare team making a lasting impact on the lives of migraine patients.

Role Description Our client is hiring an AI Automation Engineer / Operator to build and deploy AI-powered tools across both the internal investment team and a portfolio of operating companies. This role exists to accelerate the firm’s modernization efforts by automating high-impact workflows related to investment research, deal structuring, outreach, reporting, and operational execution. - You will work directly with investment professionals, founders, and operators to identify business problems, design automation solutions, and ship working systems independently. - The role combines technical execution with business partnership, requiring someone who can communicate clearly, operate asynchronously, and thrive in ambiguous environments. - This is an execution-heavy role for a proactive builder who already uses AI-native tools daily and wants ownership over systems that create measurable leverage. - Candidates who thrive here are highly resourceful, curious about finance and investing, and comfortable moving between technical implementation and stakeholder conversations. Your Impact: - Build AI-powered systems that improve investment research, outreach, and deal execution workflows. - Reduce manual operational work by automating repetitive internal and portfolio company processes. - Help leadership teams identify and execute automation opportunities that create measurable business leverage. - Improve operational efficiency across multiple portfolio companies through scalable tooling and integrations. - Contribute directly to faster decision-making, improved reporting workflows, and stronger cross-functional execution. - Establish repeatable automation processes that support long-term AI adoption across the organization. Core Responsibilities - Internal Investment Team Tooling – 50% - Design, build, and maintain AI-powered internal tools that support investment research, outreach, and operational workflows. - Refine and extend an existing investor outreach web application with automated follow-up sequences and contact enrichment functionality. - Build a cap table waterfall modeling platform to streamline deal structuring and replace manual spreadsheet workflows. - Develop an AI-driven investment thesis memo generation system that aggregates research and produces firm-aligned outputs. - Identify new automation opportunities across reporting, workflow management, and investment operations. - Portfolio Company Fractional Tech Support – 50% - Serve as a fractional automation operator across portfolio companies on a project basis. - Gather requirements directly from founders and operators and translate business pain points into working AI solutions. - Build internal applications, automations, dashboards, and workflow systems tailored to portfolio company needs. - Oversee lightweight technical implementation projects and support operational deployment. - Deliver scalable systems that portfolio company teams can maintain after handoff. - Cross-Functional Communication & Business Partnership – Embedded Across Responsibilities - Collaborate with technical and non-technical stakeholders across investment and portfolio company teams. - Communicate proactively through async channels and participate in daily sync meetings. - Support ad hoc financial analysis and operational tasks using AI tools and automation workflows. - Operate with high ownership and independently scope, prioritize, and execute projects. Qualifications - 3+ years of experience in AI automation engineering, software engineering, workflow automation, or related technical roles. - Demonstrated experience building and shipping AI-powered tools, automations, or internal systems used in real business environments. - Strong Python proficiency and experience working with APIs, webhooks, and authentication flows. - Active daily use of AI-native tools such as Claude Code, Codex, Cursor, N8N, Zapier, or similar platforms. - Strong English communication skills, both written and verbal. - Ability to gather requirements, scope projects independently, and execute without heavy oversight. - Strong problem-solving skills and comfort operating in fast-paced, ambiguous environments. - Genuine interest in business operations, finance, investing, or operational strategy. - Experience collaborating cross-functionally with technical and non-technical stakeholders. Nice-to-Haves (Preferred) - Prior exposure to investment firms, private equity, hedge funds, fintech, ERP systems, or accounting platforms. - Experience working with US-based or global remote teams. - Familiarity with agent frameworks, vector databases, RAG architectures, or AI observability tools. - Basic front-end development experience using JavaScript or TypeScript. - Experience building dashboards, internal tooling, or operational reporting systems. - Educational background from a top university in your country. Tools Proficiency - Must-Haves (Required) - Claude Code - Codex - Cursor - N8N - Zapier - Python - REST APIs - Webhooks - GitHub - Signal - Nice-to-Haves (Preferred) - Make (Integromat) - JavaScript - TypeScript - AWS - Supabase - LangChain - Vector Databases - RAG Architectures - LangSmith - Langfuse Benefits - Competitive Salary: Based on experience and skills - Remote Work: Fully remote—work from anywhere - Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting - Generous PTO: In accordance with company policy - Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees - Direct Mentorship: Guidance from international industry experts - Learning & Development: Ongoing access to resources for professional growth - Global Networking: Connect with professionals worldwide Our Recruitment Process - Application - Screening - Skills Assessment - Top-grading Interview - Client Interview - Job Offer - Client Onboarding Ready to Join Us? If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.

Role Description As an Applicant Operations Specialist, you will provide high-level administrative and operational support to healthcare executives. This role exists to ensure executives can focus on patient care, strategic initiatives, and leadership priorities by managing schedules, communications, and coordination tasks. You will work closely with healthcare staff and leadership, handling sensitive information in a regulated environment. The role is execution-focused, detail-oriented, and requires strong judgment, discretion, and proactive problem-solving. Candidates who thrive are highly organized, dependable, and comfortable supporting multiple stakeholders simultaneously in a fast-paced remote setting. Your Impact - Directly improve executive efficiency by managing time-sensitive priorities and administrative workflows. - Reduce scheduling conflicts, improve communication flow, and support smooth patient-related coordination. - Ensure compliance with healthcare privacy standards to protect sensitive patient and organizational data. - Enable healthcare leaders to focus on strategic decisions and high-quality patient outcomes. - Maintain operational consistency and professionalism across workflows. Core Responsibilities - Executive Administrative Support – 50% - Manage and maintain multiple executive calendars, scheduling meetings and resolving conflicts proactively. - Coordinate internal and external meetings, prepare agendas, and manage executive correspondence. - Co-lead and support high-level projects by tracking timelines, follow-ups, and deliverables. - Prepare reports, presentations, and executive documentation as needed. - Ensure executives are aligned on priorities, deadlines, and scheduling requirements. - Patient & Healthcare Coordination – 30% - Support executives with patient scheduling and related coordination requirements. - Liaise with healthcare staff to align priorities and ensure smooth communication. - Assist with organizing information related to patient care workflows while maintaining accuracy. - Coordinate follow-ups and maintain responsiveness across patient-related administrative tasks. - Help ensure operational continuity between leadership and healthcare support teams. - Confidentiality & Compliance – 20% - Ensure adherence to HIPAA and healthcare data privacy standards in all administrative tasks. - Handle sensitive patient and business information with discretion and professionalism. - Maintain secure documentation and follow compliance-related processes consistently. - Support accurate recordkeeping and compliance-driven operational workflows. Qualifications - 2+ years of experience in healthcare operations, patient intake, telehealth, or patient-facing support roles. - Experience supporting executives in a healthcare or regulated environment. - Working knowledge of HIPAA and healthcare compliance standards. - Excellent organizational, time management, and written/verbal communication skills. - High level of discretion, reliability, and attention to detail. - Ability to manage multiple priorities and stakeholders simultaneously. - Tech-savvy and confident navigating digital systems and scheduling platforms. - Strong problem-solving and proactive coordination skills. Nice-to-Haves - Background in US healthcare administration. - Familiarity with EHR/EMR systems. - Experience supporting multiple executives simultaneously. - Experience working in startup or high-growth healthcare environments. - Exposure to operational project coordination or workflow management. Tools Proficiency - Required: - Google Workspace (Docs, Sheets, Calendar) - Email and calendar management tools - Video conferencing tools (e.g., Zoom) - Team communication tools (e.g., Slack) - Preferred: - EHR/EMR systems - Project or task management tools (e.g., Asana, Notion) Benefits - Competitive Salary: Based on experience and skills - Remote Work: Fully remote—work from anywhere - Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency - Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting - Generous PTO: In accordance with company policy - Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees - Direct Mentorship: Guidance from international industry experts - Learning & Development: Ongoing access to resources for professional growth - Global Networking: Connect with professionals worldwide Our Recruitment Process - Application - Screening - Skills Assessment - Top-grading Interview - Client Interview - Job Offer - Client Onboarding Ready to Join Us? If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.

Role Description The Customer Success Manager serves as the primary point of contact and trusted advisor for clients, ensuring their satisfaction, engagement, and long-term success with company products and services. This role goes beyond support—you'll build strategic relationships, drive product adoption, identify growth opportunities, and act as a bridge between clients and internal teams. Working across diverse industries including healthcare, telemedicine, SaaS, and AI-driven solutions, you'll help clients achieve their business objectives while proactively addressing their needs with empathy, efficiency, and strategic insight. Your Impact - Shape client retention, satisfaction, and revenue growth by ensuring exceptional, personalized support. - Build trust, understand business objectives, and provide strategic guidance to strengthen long-term partnerships. - Identify upsell and cross-sell opportunities to contribute to revenue expansion. - Monitor usage patterns and gather feedback to inform product improvements. - Help families navigate care journeys in healthcare settings, impacting patient satisfaction and clinical outcomes. Core Responsibilities - Client Relationship Management & Strategic Partnership (35%) - Establish and maintain strong relationships with assigned clients. - Understand clients' business goals, challenges, and needs through regular discovery and consultation. - Act as strategic partner offering proactive solutions aligned with client objectives. - Communicate regularly with clients via email, phone, video conferences, and other channels. - Provide guidance on how clients can best utilize solutions to meet their specific needs. - Build rapport and ensure clients feel valued, supported, and heard throughout their journey. - Handle incoming inquiries, support tickets, and scheduling requests promptly and professionally. - Client Onboarding & Product Adoption (30%) - Assist new clients during onboarding, ensuring smooth implementation and setup. - Provide education and training on product features, benefits, and best practices. - Conduct product training sessions to ensure clients are proficient in using offerings. - Guide clients through initial setup with clarity about services, procedures, and expectations. - Facilitate enrollment and verify that all documentation is accurate and complete. - Monitor early adoption patterns and provide proactive support during critical first 90 days. - Ensure clients achieve early wins and understand value proposition clearly. - Account Growth & Performance Monitoring (20%) - Monitor and analyze client usage data to identify trends, opportunities, and potential issues. - Identify opportunities for upselling or cross-selling additional products or services. - Collaborate with sales teams to explore potential growth avenues and expansion opportunities. - Track and report key performance metrics related to client success and engagement. - Proactively address underutilization or engagement drops before they lead to churn. - Present business reviews showcasing ROI, usage insights, and recommendations. - Drive account expansion through strategic consultation and value demonstration. - Issue Resolution & Cross-Functional Collaboration (10%) - Act as liaison between clients and internal teams (product, engineering, operations, billing) to resolve issues. - Troubleshoot technical problems and escalate concerns appropriately while maintaining client confidence. - Ensure timely and satisfactory issue resolution to maintain client satisfaction. - Partner with Care Operations, Revenue Operations, and other teams to optimize workflows. - Work cross-functionally to address client needs and remove barriers to success. - Advocate for clients internally, ensuring their voice influences product and process decisions. - Documentation, Reporting & Process Improvement (5%) - Maintain up-to-date client interaction records in CRM and management systems. - Gather client feedback to help improve products, services, and internal processes. - Create and maintain reports on client success metrics and KPIs. - Identify opportunities to improve internal workflows and contribute to operational efficiency. - Support compliance requirements (HIPAA in healthcare contexts) and maintain confidentiality. - Document best practices, success stories, and lessons learned for team knowledge sharing. Qualifications - 1-2+ years in customer success, account management, client-facing roles, or related positions (preferably in healthcare, telemedicine, SaaS, or technology-driven environments). - Proven ability to build and maintain strong relationships with clients and stakeholders. - Exceptional written and verbal communication skills with a compassionate, professional approach. - Ability to understand client business goals and provide strategic guidance. - Strong analytical and conflict-resolution abilities with a proactive mindset. - Exceptional organizational skills and attention to detail with the ability to manage multiple accounts. - Proficient in CRM tools, scheduling systems, and modern productivity software. - Self-motivated and adaptable to remote work environments with proven ability to work independently. - Comfortable analyzing usage data and metrics to inform decisions. - High adaptability in fast-paced, technology-driven environments. Requirements - Experience in healthcare, telemedicine, pediatric services, mental health, or behavioral health settings. - Familiarity with ADHD care, family support services, or clinical workflows. - Background in SaaS, digital health platforms, or AI-powered solutions. - Understanding of provider pain points and healthcare operational challenges. - Experience with account growth, upselling, and revenue expansion. - Exposure to HIPAA compliance and handling confidential health information. - Product training or enablement experience. - Experience conducting business reviews and presenting to stakeholders. - Background supporting C-level executives or healthcare providers. - Familiarity with clinical documentation or medical terminology. Benefits - Competitive Salary: Based on experience and skills. - Remote Work: Fully remote — work from anywhere. - Generous PTO: In accordance with company policy. - Direct Mentorship: Access to global industry leaders. - Learning & Development: Continuous growth resources. - Global Networking: Work with international teams. - Health Coverage (Philippines only): HMO after 3 months (full-time). Our Recruitment Process - Application - Skills Assessment - Initial Screening - Top-grading Interview - Client Matching - Job Offer - Onboarding Ready to Join Pearl Talent? If you're proactive, reliable, and excited to work with high-performing teams across industries, we'd love to hear from you. Apply today and become part of Pearl Talent's global community.

Role Description As an Analyst at Pearl, you will drive tangible business impact by delivering high-quality insights and recommendations grounded in your ability to combine strategic thinking with rigorous analysis. This role requires not only strong technical skills, but also the confidence and judgment to proactively identify opportunities, challenge assumptions, and advocate for data-informed decisions. You will collaborate closely with Product Managers, executives, and cross-functional teams to uncover insights, shape strategy, and validate ideas through experimentation. What You’ll Do - Collaborate with Product and Analytics leadership to structure and perform deep-dive analyses, delivering actionable insights into key business areas. - Analyze large datasets (internal and external) to identify growth and optimization opportunities, translating findings into clear, compelling business recommendations. - Proactively surface insights and confidently make recommendations, even in ambiguous or evolving problem spaces. - Partner cross-functionally with Product, Engineering, Marketing, and executive stakeholders to align on priorities and drive outcomes. - Perform descriptive and prescriptive analytics using ML models, A/B and MAB experimentation, while building reports to understand business trends. - Track and implement business metrics to drive continuous improvement and support data-driven decision-making. - Act as a lead analyst, gaining deep insights into customers to inform strategic decisions. Qualifications - 3+ years of experience in product analytics (preferably within e-commerce or customer experience products). - Proficiency in analysis and business modeling using Excel. - Experience with Google Analytics, BigQuery, PowerBI, and Python / R is a plus. - Strong SQL skills with the ability to write complex queries to extract insights. - Expertise in descriptive and inferential statistical analysis. - Strong experience designing, executing, and analyzing A/B or hypothesis-driven experiments. Requirements - Confident decision influencer: Comfortable making recommendations and advocating for a point of view backed by data—even when there isn’t a perfect answer. - Executive communication: Ability to clearly and concisely communicate insights, trade-offs, and recommendations to senior leadership. - Cross-functional collaborator: Proven ability to partner effectively with diverse teams and navigate differing priorities. - Curiosity and ownership: Proactively identifies problems and opportunities without waiting for direction. - Comfort with ambiguity: Able to operate in loosely defined problem spaces and bring structure to complex questions. - Storytelling with data: Translates complex analysis into clear, compelling narratives that drive action. Remote From these States - California - Florida - Georgia - Idaho - Illinois - Massachusetts - Michigan - New Jersey - New York - North Carolina - Ohio - Oregon - Pennsylvania - Texas - Virginia - Washington - Wisconsin Our Commitment to an Inclusive Workplace We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. Pearl is committed to an inclusive workplace. Pearl is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. AI Disclosure & Informed Consent Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process.