Role Description As a Director, Client Partner, you will own strategic, executive‑level client relationships for a defined set of accounts, build integrated multi‑channel plans tied to client objectives, and lead client touchpoints that turn insight into decisions. You’ll interrogate briefs, bring competitive and scenario thinking, and orchestrate cross‑functional trade‑offs so plans are measurable and actionable. You’ll convert complex platform, competitive, and Bliss Point App insights into clear narratives (“what, so what, now what”), champion product‑ and measurement‑led ways of working, and raise operating standards so teams deliver predictable, high‑quality outcomes. You’ll develop leaders, reduce risk through formal reviews and playbooks, and partner with centralized Ops/Finance on delivery quality and financial discipline - while you stay focused on client success and growth. Qualifications - 10+ years in client leadership within performance marketing (scaling Small and Medium-sized Businesses), with repeated success driving growth and efficiency. - 4+ years people leadership (managing ICs and managers): hiring, coaching, performance management, and succession planning. - Executive relationship leadership and expectation setting; adept at complex alignment and change leadership. - Cross‑channel literacy (Search, Social, Display/TV & Audio, Commerce/Retail Media, Lifecycle/CRM, Creative) with strong measurement acumen (forecasting, KPI trees, MMM/incrementality literacy). - Bliss Point fluency (or similar): translate MMM / Incrementality / Forecasting / Brand / Creative insights into investment and testing decisions; partner effectively with Product/Analytics. - Financial fluency via partnership: can read/interpret margin/utilization, pricing constructs, staffing/capacity signals, and forecasts; holds Ops/Finance accountable for excellence (without executing those mechanics). - BA/BS required; advanced degree preferred or equivalent. Requirements - Own end‑to‑end integrated, multi‑channel planning for assigned accounts and present at client touchpoints; align annual/quarterly/campaign plans to business objectives with clear trade‑offs, channel roles, pacing, and investment recommendations. - Build trusted relationships with director/VP‑level stakeholders; expand the stakeholder map; proactively surface and neutralize risks and political headwinds. - Connect investment and testing recommendations to measurable outcomes; lead forecasting and scenario modeling (e.g., CAC, ROAS, revenue, reach, lift) to identify waste to reduce and scale opportunities to fund. - Drive performance, optimization, and transparency; lead client touchpoints that convert insights into clear decisions and next steps. - Lead or co‑lead new‑business pursuits with BD; shape solutioning, scoping, and narratives that highlight integrated, cross‑channel value. - Build and demonstrate deep working knowledge of the Bliss Point App Suite; be an early adopter who connects features, data structures, and limitations to client priorities and decisions. - Construct action‑driving narratives using App outputs (“what, so what, now what”); set standards for instrumentation and hygiene; ensure robust QA and issue triage. - Channel structured feedback to Product; champion measurable adoption and high‑quality usage across your teams. - Define simple success measures by objective (awareness, consideration, conversion) and partner with Analytics/Econometrics to design the measurement approach. - Synthesize multi‑source, multi‑channel data into clear stories and investment cases with expected impact and confidence ranges. - Anticipate and resolve data and QA issues; lead critical escalations; monitor outcomes, run after‑action reviews, and update assumptions and recommendations for the next client touchpoint. - Apply practical and strategic knowledge of at least two marketing channels; explain how channels are measured and leveraged within the holistic mix. - Use inventory and economic model knowledge (by channel) to inform pacing, elasticity, and trade‑offs; educate clients to increase literacy and buy‑in. - Ensure briefs, plans, and reviews consistently reflect Tinuiti standards (integrated strategy, measurement, and product thinking). - Lead through ambiguity with a human‑centered approach; create clarity, safety, and pace for teams and clients. - Proactively identify well‑framed cross‑sell/growth opportunities; partner with BD and practice leads. - Build strong internal coalitions (Product, Analytics, Channels, Ops/Finance) to unlock outcomes; own the results for your clients while holding partners accountable for operational excellence. - Promote a culture of accountability and performance; set clear goals and expectations; provide timely feedback and coaching. - Develop emerging leaders; build a strong bench and succession readiness; maintain engagement and alignment through change. - Encourage and support a product‑led, measurement‑driven mindset across the team. Benefits - Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. - Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts. - Retirement: Match up to 4% of your contributions at 100%. - Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity. - Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child. - Learning and Development: On-demand learning, mentorship program, leadership and management development programs and resources.

Role Description Guardian's Group Benefits team is seeking a Client Manager, Premier Market in Chicago, IL or Indianapolis, IN who will be the main contact for client service and relationships. The Client Manager will be directly accountable for client satisfaction and enhancing the client experience. - Assume overall responsibility for managing planholder/client accounts for Premier brokers (2-999 lives) with the objective of ensuring that client satisfaction, persistency, growth, and profitability goals are achieved. - Build strong relationships with clients and brokers/consultants through in-market presence. - Work closely with the respective sales representative to gain their buy-in for the account management strategy and position. - Strategically manage the lifecycle of a client to develop the right solutions to their benefit needs. - Balance the needs of the client with those of the business. - Achieve yearly financial growth & persistency goals. Qualifications - BA or BS degree preferred or equivalent work experience. - Minimum of 3 years of group insurance experience servicing accounts and/or account management. - Strong customer service acumen. - Demonstrated success in dealing with brokers/consultants as well as sophisticated clients. - Ability to analyze data to influence and execute on renewal decisions along with deploying the right solutions for the client. - Ability to leverage all sales enablement technology, training, and tools with proficiency in key technology platforms: Microsoft Office suite: PowerPoint, Word, Outlook, Teams; Concur; Tableau, Salesforce. - Ability to operate in a virtual environment and effectively build rapport virtually. - Ability to adapt to changes in a fast paced and dynamic environment. - Depth of experience and knowledge of relevant industry products and processes including, but not limited to Worksite, LTD, Dental products and absence management, online enrollment, experience rating, dental network analysis processes. - Consultative Selling Skills and the ability to influence and persuade. - Virtual communication, presentation, consultative selling, and relationship building skills. - Team player with ability to build relationships and effectively interact both internally and externally with people at all levels of the organization and customer orientation. - Ability to collaborate across internal teams including collaborative selling. - Strategic and critical thinking and basic math skills. - Openness to change and new ways of working across the board, but specifically including the ability to execute new strategies/tactics to drive results to maximizing current broker base. - Ability to exercise sound judgment and deal with conflict. - Ability to exude confidence and demonstrate optimism and positive attitude. - Advanced organizational and time management skills. - Must achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements. Location and Travel - The Client Manager, Premier Market must be based in the assigned territory (Chicago, IL or Indianapolis, IN). - Regular travel in the territory will be required. Salary Range $60,160.00 - $98,830.00. The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Benefits As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits . Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits. Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com . Please note: this resource is for accommodation requests only. For all other inquiries related to your application and careers at Guardian, refer to the Guardian Careers site. Visa Sponsorship Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship. Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers ). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues. Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to MyHR@glic.com , making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via MyHR@glic.com . Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here. Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

• Overseeing daily operational performance for assigned client(s) • Managing operations teams to provide quality administrative services • Collaborating with support areas such as technology and customer care • Assisting the Senior Client Manager/Client Leader in delivering solutions • Utilizing expert knowledge of DB to interpret complex client requirements • Addressing questions related to unique situations, participant inquiries, client escalations and requirements • Driving stable and consistent delivery from internal and external partners • Using data to influence standardization and process innovation • Managing ad hoc client projects such as spins, freezes and acquisitions • Validating, managing and communicating iCAT results with clients • Working closely with the Oversight & Excellence team to identify opportunities for reducing demand and improving efficiency • Communicating regularly with day-to-day client contact on delivery and projects • Acting as point of contact to groups such as Customer Care and Shared Services for client specific items

• Target and win the most strategically significant enterprise clients in the market • Bring a sophisticated, data-informed approach to identifying and pursuing high-value opportunities, with a clear focus on accounts not yet in T-Mobile's portfolio • Design and execute account strategies tailored to the unique complexity of Fortune 100 and internationally headquartered organizations • Cultivate deep, trusted relationships with C-suite executives and senior decision-makers across client organizations • Position yourself and T-Mobile as a strategic partner aligned to their most critical business priorities • Navigate the nuances of working with internationally headquartered companies, including understanding organizational structures, global decision-making dynamics, and cross-border business considerations • Translate T-Mobile's technology capabilities into tailored, high-impact solutions that speak to the specific challenges and growth ambitions of each client • Lead sophisticated, multi-stakeholder negotiations • Drive large, high-value contracts to close with precision, confidence, and a clear focus on mutual value • Maintain rigorous pipeline management and accurate revenue forecasting using CRM tools • Partner with internal teams, including sales engineering, product, legal, and customer success, to deliver a differentiated, seamless client experience from pursuit through post-sale