• Serve as the primary point of contact for assigned clients, managing day-to-day needs and ensuring smooth delivery of services. • Lead and coach a team of account managers that service Datavant customers to ensure meeting format, communication and reporting are consistent. Serve as a key escalation point for issue resolution. • Develop a trusted advisor relationship with strategic accounts, overseeing execution across client engagements, including implementation, forecasting, project tracking, and issue resolution. • Collaborate with internal teams (sales, operations, product) to ensure alignment between client goals and Datavant’s solutions. • Support client success planning and identify opportunities to expand client engagement through additional products or services. • Partner with Client Success leadership to escalate and resolve complex client challenges. • Track and report on client performance metrics and service level agreements. • Help define and implement best practices for account management, reporting, and client communication. • Stay informed about industry trends and competitive developments to help guide clients effectively. • Learn the systems, processes, and technologies that support client delivery and actively suggest process improvements.

• Drive the global end-to-end strategy across co-sell, resell, marketing, and product integration pillars. • Partner with Snowflake's global sales teams across the Americas, EMEA, and APJ to hit annual sales targets and by developing sales plays to improve field collaboration. • Collaborate with technical experts to develop joint solutions and create high-impact enablement materials that highlight differentiators for both Snowflake and partner teams. • Lead Quarterly Business Reviews (QBRs) with senior executives and partner with marketing teams to create compelling programs that highlight the value of joint solutions. • Foster deep relationships across Product, Legal, and Professional Services to ensure a seamless experience. Act as the voice of the partner by sharing insights to drive continuous platform improvement. • Coordinate co-marketing initiatives (events, webinars, content) and utilize Snowflake systems to track key metrics, including joint pipeline and deal registration.

• Serve as the primary relationship contact for assigned client accounts throughout the engagement lifecycle. • Build and maintain strong working relationships with client stakeholders, including operational, technical, compliance, and executive contacts. • Monitor client engagement, communication cadence, and overall account health. • Maintain deep awareness of client goals, challenges, timelines, and evolving business needs. • Track client activity, milestones, and engagement trends across active accounts. • Proactively schedule and coordinate strategic client meetings, business reviews (QBRs), roadmap discussions, and follow-up conversations. • Partner with Sales, Customer Success, and Delivery teams to identify expansion, renewal, and cross-sell opportunities. • Facilitate consultative conversations related to additional services, framework expansion, renewals, and long-term engagement planning. • Maintain accurate account notes, stakeholder information, meeting records, and follow-up actions within internal systems (e.g., HubSpot, Monday.com). • Coordinate internally with Project Managers, Delivery Leads, Consultants, and Leadership to ensure total alignment on account activity. • Assist with onboarding transitions, engagement tracking, escalation coordination, and client follow-through. • Monitor key indicators of client satisfaction, engagement risks, communication gaps, and potential retention concerns. • Coordinate internal follow-up efforts when client responsiveness or project momentum declines. • Support client retention initiatives through proactive, empathetic communication.

Role Description As a Director, Client Partner, you will own strategic, executive‑level client relationships for a defined set of accounts, build integrated multi‑channel plans tied to client objectives, and lead client touchpoints that turn insight into decisions. You’ll interrogate briefs, bring competitive and scenario thinking, and orchestrate cross‑functional trade‑offs so plans are measurable and actionable. You’ll convert complex platform, competitive, and Bliss Point App insights into clear narratives (“what, so what, now what”), champion product‑ and measurement‑led ways of working, and raise operating standards so teams deliver predictable, high‑quality outcomes. You’ll develop leaders, reduce risk through formal reviews and playbooks, and partner with centralized Ops/Finance on delivery quality and financial discipline - while you stay focused on client success and growth. Qualifications - 10+ years in client leadership within performance marketing (scaling Small and Medium-sized Businesses), with repeated success driving growth and efficiency. - 4+ years people leadership (managing ICs and managers): hiring, coaching, performance management, and succession planning. - Executive relationship leadership and expectation setting; adept at complex alignment and change leadership. - Cross‑channel literacy (Search, Social, Display/TV & Audio, Commerce/Retail Media, Lifecycle/CRM, Creative) with strong measurement acumen (forecasting, KPI trees, MMM/incrementality literacy). - Bliss Point fluency (or similar): translate MMM / Incrementality / Forecasting / Brand / Creative insights into investment and testing decisions; partner effectively with Product/Analytics. - Financial fluency via partnership: can read/interpret margin/utilization, pricing constructs, staffing/capacity signals, and forecasts; holds Ops/Finance accountable for excellence (without executing those mechanics). - BA/BS required; advanced degree preferred or equivalent. Requirements - Own end‑to‑end integrated, multi‑channel planning for assigned accounts and present at client touchpoints; align annual/quarterly/campaign plans to business objectives with clear trade‑offs, channel roles, pacing, and investment recommendations. - Build trusted relationships with director/VP‑level stakeholders; expand the stakeholder map; proactively surface and neutralize risks and political headwinds. - Connect investment and testing recommendations to measurable outcomes; lead forecasting and scenario modeling (e.g., CAC, ROAS, revenue, reach, lift) to identify waste to reduce and scale opportunities to fund. - Drive performance, optimization, and transparency; lead client touchpoints that convert insights into clear decisions and next steps. - Lead or co‑lead new‑business pursuits with BD; shape solutioning, scoping, and narratives that highlight integrated, cross‑channel value. - Build and demonstrate deep working knowledge of the Bliss Point App Suite; be an early adopter who connects features, data structures, and limitations to client priorities and decisions. - Construct action‑driving narratives using App outputs (“what, so what, now what”); set standards for instrumentation and hygiene; ensure robust QA and issue triage. - Channel structured feedback to Product; champion measurable adoption and high‑quality usage across your teams. - Define simple success measures by objective (awareness, consideration, conversion) and partner with Analytics/Econometrics to design the measurement approach. - Synthesize multi‑source, multi‑channel data into clear stories and investment cases with expected impact and confidence ranges. - Anticipate and resolve data and QA issues; lead critical escalations; monitor outcomes, run after‑action reviews, and update assumptions and recommendations for the next client touchpoint. - Apply practical and strategic knowledge of at least two marketing channels; explain how channels are measured and leveraged within the holistic mix. - Use inventory and economic model knowledge (by channel) to inform pacing, elasticity, and trade‑offs; educate clients to increase literacy and buy‑in. - Ensure briefs, plans, and reviews consistently reflect Tinuiti standards (integrated strategy, measurement, and product thinking). - Lead through ambiguity with a human‑centered approach; create clarity, safety, and pace for teams and clients. - Proactively identify well‑framed cross‑sell/growth opportunities; partner with BD and practice leads. - Build strong internal coalitions (Product, Analytics, Channels, Ops/Finance) to unlock outcomes; own the results for your clients while holding partners accountable for operational excellence. - Promote a culture of accountability and performance; set clear goals and expectations; provide timely feedback and coaching. - Develop emerging leaders; build a strong bench and succession readiness; maintain engagement and alignment through change. - Encourage and support a product‑led, measurement‑driven mindset across the team. Benefits - Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. - Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts. - Retirement: Match up to 4% of your contributions at 100%. - Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity. - Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child. - Learning and Development: On-demand learning, mentorship program, leadership and management development programs and resources.