Role Description The HR Shared Services Representative is responsible for first-line HR support for all UnityPoint Health regions. This position will respond and resolve tier 1 phone and case inquiries from employees, managers, retirees, human resources (HR) and third parties, in regard to: - HR policy - Payroll - Benefit eligibility/enrollment - Leaves administration - HRIS systems - Other matters that occur during the employment life cycle Responsibilities include: - Answering incoming inquiries with on-the-spot problem solving, critical thinking, and empathy in adherence with AskHR protocol and service standards. - Responding to inquiries through case management software, chat, etc., and making outbound calls as necessary. - Aiding team members, leaders, providers, retirees, HR personnel, and third parties with all HR Operation requests, such as: - Timecards - Payroll - Benefit enrollment - HRIS navigation - Verification of employment - Medicare and Public Service Loan Forgiveness (PSLF) forms - Learning management system - Credentialing - Personnel files - Providing first-level, top notch, professional customer service to team members, leaders, providers, retirees, HR personnel, and third parties. - Assisting team members, leaders, and providers in all stages of the employee life cycle (onboarding, orientation, job changes, life events, retirement, etc.). - Serving as a first contact to answer questions about company correspondence and clarifying any company communications and policies. - Pivoting in a fast-paced and ever-changing environment regarding federal guidelines, company policies, compliance, processes, and current events. - Initiating contact or making referrals to the appropriate resource for situations that require specific attention. - Participating in and sharing expertise during team meetings and training sessions. - Advocating and facilitating escalated inquiries with market HR or Centers of Excellence as needed. - Assisting in the expansion of self-service tools and centralization of operational HR tasks. - Conducting routine research to resolve calls and submitted cases by clarifying company policy/practice or regulations. - Determining and addressing any unstated needs and anticipating additional considerations and questions. - Recognizing when escalation of a situation is necessary. Qualifications - Associates degree in HR, business, or technology (or applicable work experience) required. - Bachelors degree in HR, business, or technology (or applicable work experience) preferred. - Two years in customer service, HR or IT experience preferred. - None Benefits - Paid time off - Parental leave - 401K matching - Employee recognition program - Dental and health insurance - Paid holidays - Short and long-term disability - Pet insurance for your four-legged family members - Early access to earned wages with Daily Pay - Tuition reimbursement to help further your career - Adoption assistance to help you grow your family

Role Description Für unseren renommierten und namhaften Kunden in Berlin suchen wir: HR Operations Specialist (m/w/d) 95% remote mit Übernahmeoption! - Erste Anlaufstelle bei allgemeinen HR-Angelegenheiten für Mitarbeitende und Führungskräfte durch Beantwortung von Anfragen zu HR-Verfahren, -Programmen und -Richtlinien über das Ticket-System und das Telefon - Sicherstellung der Kundenzufriedenheit durch Bereitstellung aktueller Informationen sowie zeitnahe und professionelle Lösung von Anfragen - Unterstützung bei der Initiierung von HR-Prozessen zusammen mit Managern in der HRIS-Software Workday - Durchführung verschiedener HR-Aktivitäten wie die Bearbeitung von Anträgen und Anmeldungen von Benefits, die digitale Ablage von Mitarbeiterdokumenten sowie die Erstellung von Bescheinigungen und Zeugnissen - Führen genauer Aufzeichnungen der Mitarbeiterkommunikation, einschließlich der Art der Anfrage, der zur Lösung ergriffenen Maßnahmen und aller erforderlichen Folgeschritte - Erstellung und Auswertung von Berichten - Aktualisierung von Personaldaten in der HRIS-Software Workday - Zusammenarbeit mit HR-Business-Partnern an den Standorten und in den Ländern sowie mit Kolleginnen und Kollegen aus dem Bereich HR-Operations zur Koordinierung organisatorischer und arbeitsrechtlicher Änderungen - Gegebenenfalls Durchführung von Demos oder Informations-Sessions für Mitarbeitende und Führungskräfte Qualifications - Abgeschlossene Berufsausbildung mit erster Erfahrung im Bereich HR (HR-Administration, Personalsachbearbeitung o. ä.) oder alternativ Customer Service-Erfahrung oder ein Bachelor-Abschluss im Bereich Personalwesen oder einem verwandten Bereich - Ausgeprägte Kommunikationsfähigkeiten in Deutsch sowie gute Kenntnisse in Englisch, verbunden mit der Fähigkeit, klare und prägnante Mitteilungen zu verfassen und mit Mitarbeitenden auf allen Ebenen des Unternehmens zu kommunizieren - Sichere Anwendung von MS Office, insbesondere MS Word - Erfahrung mit HRIS-Software, vorzugsweise Workday und ServiceNow (wünschenswert) - Teamfähigkeit mit der Fähigkeit, sowohl effektiv im Team als auch selbstständig als Teil des Teams zu arbeiten - Fähigkeit, effektiv Prioritäten zu setzen und in einem schnelllebigen Umfeld unabhängig zu arbeiten Benefits - Einstieg ohne Probezeit – du bist vom ersten Tag an vollwertiges Teammitglied - Individuelle Beratung im Bewerbungsprozess – wir begleiten dich kompetent und transparent - Passgenaue Jobauswahl – Vakanzen, die wirklich zu dir passen - Vorbereitung auf Vorstellungstermine & Verhandlungen – damit du souverän auftrittst - Attraktive Zuschläge und übertarifliche Extras – deine Arbeit zahlt sich aus - Urlaubs- und Weihnachtsgeld – zusätzliche Wertschätzung für deinen Einsatz - Bis zu 30 Tage Urlaub – je nach Betriebszugehörigkeit, für deine Erholung

• Provide a regional execution and operational delivery support for HR Technology across Europe • Ensure stable service performance, SLA compliance, and continuity of critical HR processes, including employee lifecycle and payroll support • Translate regional HR requirements into actionable system solutions • Own the resolution of incidents and service requests • Support change and release activities, including testing, deployment readiness, post-go-live support • Partner with internal and external teams to strengthen support processes, improve operational performance, and identify opportunities to enhance systems, processes, and employee experience

• Manage HR administrative processes and queries and action appropriate and timely response in accordance with existing policies and procedures, employment-related legislation and employment agreements. This includes but not limited to, HR forms, recruitment, health and safety, benefits, onboarding, offboarding, performance etc. • Respond to general enquiries and assistance on HR related matters, communicating information in a consistent, accurate and timely manner providing references to appropriate resources. • Prepare HR-related documentation including but not limited to letters and employment agreements as and when required. • Master all HR related systems and be able to navigate smoothly to provide guidance to the team and wider business. • Build strong, positive and collaborative relationships to help our managers understand their people and enable them to achieve better outcomes • Manage workflow through a shared inbox and our HR system (ELMO) and action appropriate response. • Contribute towards HR related projects as part of the strategic plan, planning, developing and implementing. These projects are wide ranging as we are a relatively new HR team and still building robust HR foundations we are also focussed on projects to be an employer of choice. • Maintain up to date HR industry knowledge, documentation, procedures and systems to ensure solutions are delivered consistently to a high standard eg. legislation Intranet, ELMO, policies, letter templates etc. • Escalate calls when a more considered response is required to the appropriate management level. • Utilise reports and information to identify trends and improve processes, policies and workflows. • Identify trends and develop service solutions to proactively manage and reduce the number of queries and/or requests and support and promote the use of self-service tools where applicable. • Drive continuous improvement across all activities in the areas of customer focus, innovation and staff empowerment. • General Head Office administration tasks