HR Service Delivery Analyst

Human ResourcesHuman ResourcesFull TimeRemoteSeniorTeam 10,001+Since 1903H1B No SponsorCompany SiteLinkedIn

Location

Poland

Posted

3 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglish

Job Description

HR Service Delivery Analyst

O-I

• Provide a regional execution and operational delivery support for HR Technology across Europe • Ensure stable service performance, SLA compliance, and continuity of critical HR processes, including employee lifecycle and payroll support • Translate regional HR requirements into actionable system solutions • Own the resolution of incidents and service requests • Support change and release activities, including testing, deployment readiness, post-go-live support • Partner with internal and external teams to strengthen support processes, improve operational performance, and identify opportunities to enhance systems, processes, and employee experience

Job Requirements

  • Bachelor’s degree in Human Resources, Information Technology, Business, or a related field
  • Experience in HR Technology, HRIT, or Service Delivery roles
  • Experience supporting HR systems and processes (e.g., SAP SuccessFactors, or similar)
  • Strong knowledge of incident, request, and release management processes
  • Ability to work across multiple stakeholders and manage priorities effectively
  • Analytical mindset with a focus on root cause analysis and improvement
  • Strong communication skills and a collaborative approach
  • Ability to operate in a global, matrixed environment

Benefits

  • Remote work model
  • Flexible working hours
  • Private medical care including dental care
  • Life insurance
  • Multisport card
  • Social fund (e.g. vacation allowance, Christmas allowance)
  • Employee referral program

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