UnityPoint Health

Title: RN - Call Center Location: IA-Cedar Rapids Work Type: Remote, Full Time Job ID: 182336 Job Description: + Area of Interest: Nursing Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:     - Expect paid time off, parental leave, 401K matching and an employee recognition program. - Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. - Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities The UnityPoint IntelliCenter nurse is an RN who provides care over the telephone by thoroughly assessing symptoms to identify acuity to disposition caller or patient appropriately utilizing best-practice updated protocols. Protocols are embedded within the eMR to support guidance in appropriate care delivery. Nursing services are provided telephonically and, in some cases, virtually. May include triage, care management, referral management and telehealth support. Must have proficient keyboarding/typing skills and have a technical aptitude to learn new computer software systems quickly. Ability to handle a “call center” environment: work quickly and multi-task, utilizing clinical critical skill thinking while navigating computer software to meet the required turnaround time to support key performance indicators which support patient care delivery and operational costs. We are a 24/7 operation with the bulk of our services provided in the evenings and weekends. Primary Function and Relationship to the Total Organization: My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored by UnityPoint Health and staffed by registered nurses 24-hours a day, 7 days a week. The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized function of UnityPoint Health providing clinical support to UnityPoint Health and affiliates. Operations - Performs symptom assessment triage utilizing protocols to guide best practice care delivery and disposition. - Documents call criteria in eMR within a timely manner. - Promotes and educates appropriate callers regarding second level triage and virtual care visits with NP and MDs when appropriate. - Serves as a resource to customers seeking physician referral and community-based resource information. - Provides health information to customers via UnityPoint Health’s approved resources - Maintains strict confidentiality of all employee and customer information - Adhere to all UnityPoint Clinic personnel Policies and Procedures and safety guidelines. - Supports change transformation initiatives - Identifies with shift change requirements as call volume dictates in order to support staffing needs appropriately - Perform other duties as assigned. - Support team efforts in patient care delivery objectives. - Provides assistance with other reasonable related duties as assigned by supervisor or manager. - Ability to handle confidential and sensitive information. - Ability to communicate effectively on the telephone. - Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds. - Ability to handle a “call Center” environment: work quickly and multi-task. - Ability to demonstrate good customer service. - Exhibits discretion and sound judgment in all aspects of the job. Qualifications Qualifications/Experience: - Requires active and unrestricted license to practice nursing in the states of Iowa and Illinois. - Requires a minimum of 1-2 years of clinical nursing experience providing direct patient care or equivalent work experience - 2-3 years preferred - Strong time management and organizational skills - Possesses excellent written and verbal communications. - Proficiency in use of computer applications such as Microsoft Office and electronic health systems. - Requires knowledge of federal healthcare laws and regulations. - Requires highly developed communication skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates. - Excellent academic credentials with a track record of professional accomplishments, which demonstrate superior performance, leadership and vision. - Ability to work as a team member, creating and maintaining effective working relationships. - Ability to understand and apply guidelines, policies and procedures. Education: - Graduate from an accredited nursing program. Bachelors of Science (BSN) preferred - Compliance with Mandatory Child/Adult Abuse Reporting

Title: RN - Call Center Location: IA-Cedar Rapids remote Job Description - Area of Interest: Nursing - FTE/Hours per pay period: .8 - Department: Call Center - Shift: 10:30pm-7:00am, every other weekend, holiday rotation - Job ID: 181956 Overview RN Call Center 10:30PM-7:00AM, every other weekend, holiday rotation Full Time Benefits **REMOTE - Candidate must reside in a compact license state** Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:     - Expect paid time off, parental leave, 401K matching and an employee recognition program. - Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. - Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities The UnityPoint IntelliCenter nurse is an RN who provides care over the telephone by thoroughly assessing symptoms to identify acuity to disposition caller or patient appropriately utilizing best-practice updated protocols. Protocols are embedded within the eMR to support guidance in appropriate care delivery. Nursing services are provided telephonically and, in some cases, virtually. May include triage, care management, referral management and telehealth support. Must have proficient keyboarding/typing skills and have a technical aptitude to learn new computer software systems quickly. Ability to handle a “call center” environment: work quickly and multi-task, utilizing clinical critical skill thinking while navigating computer software to meet the required turnaround time to support key performance indicators which support patient care delivery and operational costs. We are a 24/7 operation with the bulk of our services provided in the evenings and weekends. Primary Function and Relationship to the Total Organization: My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored by UnityPoint Health and staffed by registered nurses 24-hours a day, 7 days a week. The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized function of UnityPoint Health providing clinical support to UnityPoint Health and affiliates. Operations - Performs symptom assessment triage utilizing protocols to guide best practice care delivery and disposition. - Documents call criteria in eMR within a timely manner. - Promotes and educates appropriate callers regarding second level triage and virtual care visits with NP and MDs when appropriate. - Serves as a resource to customers seeking physician referral and community-based resource information. - Provides health information to customers via UnityPoint Health’s approved resources - Maintains strict confidentiality of all employee and customer information - Adhere to all UnityPoint Clinic personnel Policies and Procedures and safety guidelines. - Supports change transformation initiatives - Identifies with shift change requirements as call volume dictates in order to support staffing needs appropriately - Perform other duties as assigned. - Support team efforts in patient care delivery objectives. - Provides assistance with other reasonable related duties as assigned by supervisor or manager. - Ability to handle confidential and sensitive information. - Ability to communicate effectively on the telephone. - Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds. - Ability to handle a “call Center” environment: work quickly and multi-task. - Ability to demonstrate good customer service. - Exhibits discretion and sound judgment in all aspects of the job. Qualifications Qualifications/Experience: - Requires active and unrestricted license to practice nursing in the states of Iowa and Illinois. - Requires a minimum of 1-2 years of clinical nursing experience providing direct patient care or equivalent work experience - 2-3 years preferred - Strong time management and organizational skills - Possesses excellent written and verbal communications. - Proficiency in use of computer applications such as Microsoft Office and electronic health systems. - Requires knowledge of federal healthcare laws and regulations. - Requires highly developed communication skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates. - Excellent academic credentials with a track record of professional accomplishments, which demonstrate superior performance, leadership and vision. - Ability to work as a team member, creating and maintaining effective working relationships. - Ability to understand and apply guidelines, policies and procedures. Education: - Graduate from an accredited nursing program. Bachelors of Science (BSN) preferred - Compliance with Mandatory Child/Adult Abuse Reporting

Evaluate and coordinate patient care in the Emergency Department and Clinical Decision Unit, manage patient complaints, and collaborate with the Emergency Medicine team to improve community health outcomes.

Title: Contracts Mgmt Rep Location: Iowa, Illinois, or Wisconsin Job Description: - Remote: Yes - Area of Interest: Business Professionals - FTE/Hours per pay period: 1.0 - Department: Compliance - Shift: Monday-Friday 8am-5pm - Job ID: 182090 Overview We are seeking a Contract Administrator to join our team! This role serves as an integral member of the compliance team. Key responsibilities include reviewing, revising, and drafting of provider contracts utilizing approved templates. The Contract Administrator analyzes proposed contract terms, aligns operational requests, drafts and/or revises contracts and routes contracts for approval. Hours: Monday-Friday, 8am-5pm Location: Remote - applicants preferably reside within the UPH footprint of Iowa, Illinois, or Wisconsin Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:     - Expect paid time off, parental leave, 401K matching and an employee recognition program. - Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. - Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Project Management: - Drafts contracts based on operational requests. In doing so, identify required contract terms to incorporate and any potential non-compliance. - Analyzes proposed compensation to assess fair market value impact. - Compile supporting documentation from various departments in the preparation of contract execution. - Ensure contracts contain all required information in accordance with UPH Policies and Procedures. - Perform cursory legal and business review of documents. - Ensure final legal review of documents with UnityPoint Health Law Department and other appropriate individuals. - Review agreements and contracts for compliance with contractual terms and regulatory compliance. - Prepare and present to the Affiliate Management Team review of contractual issues and other related documents. - Ensure that comparable compensation data and certifications are completed for all contracts, as applicable. - Complete review of all contracts required for integration or acquisition. Assess contract gaps and necessary terms to reconcile prior to completing new contract. - Identify any companion contracts (e.g., lease agreement, consent memo, etc.) to execute operational leadership’s intent with the contract relationship. - Collaborate with the Provider Compensation Team to determine contractual language for applicable compensation plan. - Meet routinely with regional Director and/or VP to discuss contract needs and coordinate integration, acquisition, and/or employment efforts. Department Excellence: - Participate in establishing and preparing team goals, standards, procedures, and instructions, which contribute to the effectiveness of the team in accordance with organizational goals - Is knowledgeable of what is happening in team and the organization by attending team meetings, reading emails and regularly checking information on the organization’s intranet site. - Maintain an efficient and effective confidential filing system for contract-related correspondence. - Maintain the electronic contract compliance database. Responsible for completeness and accuracy of the database, ensuring all contracts are scanned, evaluated, and abstracted for pertinent data elements to permit data mining and reporting. - Serve as local administrator of database and provide training to other internal users as needed. - Monitor database and work with the responsible parties in advance of contract expiration dates for timely notice provisions and to assure all updates are included in the current version. - Establish effective mechanisms of communication with staff and the management team to foster an environment of openness, trust, teamwork and staff development. Qualifications Education: - Required: Bachelor’s degree in business, health administration or related field, or equivalent work experience required. - Preferred: Master’s degree in law, health administration or related field preferred. Paralegal and/or contract experience and education. Experience: - Minimum of three (3) years direct experience working with legal agreements and contracts. Skills/Abilities: - Knowledge of general legal terminology and legal principles. - Ability to interpret and apply regulatory requirements and legal terminology. - Strong computer skills and advanced experience with Microsoft Office Products. Ability to quickly learn to use and manage on-line applications. - Exceptional ability to communicate effectively orally and in writing, in English. Proficient in proper grammar, spelling and punctuation. - Ability to travel within and outside of the state as required. - Ability to work evenings & weekends, when necessary. - Ability to work as a team member, creating and maintaining effective working relationships. - General knowledge of health care business functions.

Title: RN - Call Center Location: IA-Cedar Rapids Remote Job Description: - Area of Interest: Nursing - FTE/Hours per pay period: 1.0 - Department: Call Center - Shift: 2:00PM-12:30AM, every other weekend, holiday rotation. - Job ID: 181203 Overview RN Call Center 2:00PM-12:30AM, every other weekend, holiday rotation. Full Time Benefits **REMOTE - Candidate must reside in a compact license state** Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:     - Expect paid time off, parental leave, 401K matching and an employee recognition program. - Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. - Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities The UnityPoint IntelliCenter nurse is an RN who provides care over the telephone by thoroughly assessing symptoms to identify acuity to disposition caller or patient appropriately utilizing best-practice updated protocols. Protocols are embedded within the eMR to support guidance in appropriate care delivery. Nursing services are provided telephonically and, in some cases, virtually. May include triage, care management, referral management and telehealth support. Must have proficient keyboarding/typing skills and have a technical aptitude to learn new computer software systems quickly. Ability to handle a “call center” environment: work quickly and multi-task, utilizing clinical critical skill thinking while navigating computer software to meet the required turnaround time to support key performance indicators which support patient care delivery and operational costs. We are a 24/7 operation with the bulk of our services provided in the evenings and weekends. Primary Function and Relationship to the Total Organization: My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored by UnityPoint Health and staffed by registered nurses 24-hours a day, 7 days a week. The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized function of UnityPoint Health providing clinical support to UnityPoint Health and affiliates. Operations - Performs symptom assessment triage utilizing protocols to guide best practice care delivery and disposition. - Documents call criteria in eMR within a timely manner. - Promotes and educates appropriate callers regarding second level triage and virtual care visits with NP and MDs when appropriate. - Serves as a resource to customers seeking physician referral and community-based resource information. - Provides health information to customers via UnityPoint Health’s approved resources - Maintains strict confidentiality of all employee and customer information - Adhere to all UnityPoint Clinic personnel Policies and Procedures and safety guidelines. - Supports change transformation initiatives - Identifies with shift change requirements as call volume dictates in order to support staffing needs appropriately - Perform other duties as assigned. - Support team efforts in patient care delivery objectives. - Provides assistance with other reasonable related duties as assigned by supervisor or manager. - Ability to handle confidential and sensitive information. - Ability to communicate effectively on the telephone. - Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds. - Ability to handle a “call Center” environment: work quickly and multi-task. - Ability to demonstrate good customer service. - Exhibits discretion and sound judgment in all aspects of the job. Qualifications/Experience: - Requires active and unrestricted license to practice nursing in the states of Iowa and Illinois. - Requires a minimum of 1-2 years of clinical nursing experience providing direct patient care or equivalent work experience - 2-3 years preferred - Strong time management and organizational skills - Possesses excellent written and verbal communications. - Proficiency in use of computer applications such as Microsoft Office and electronic health systems. - Requires knowledge of federal healthcare laws and regulations. - Requires highly developed communication skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates. - Excellent academic credentials with a track record of professional accomplishments, which demonstrate superior performance, leadership and vision. - Ability to work as a team member, creating and maintaining effective working relationships. - Ability to understand and apply guidelines, policies and procedures. Education: - Graduate from an accredited nursing program. Bachelors of Science (BSN) preferred - Compliance with Mandatory Child/Adult Abuse Reporting

Register patients and ensure accurate demographic information, coordinate appointments with departments, assist with billing inquiries, and prepare treatment rooms while maintaining patient confidentiality and a welcoming environment.

Role Description UnityPoint Health is seeking an IT Operations Analyst Senior to join our team! This role is responsible for supporting the general IT Operations of the department, with a focus on resource and financial management. This role works closely with IT leadership and the Finance department to ensure accurate financial reporting, effective budgeting, and optimal resource allocation. The Analyst provides operational support, assists with annual operating and capital budgeting processes, and serves as a key resource for financial and resourcing questions across the IT organization. Hours: Monday-Friday 8am-5pm Location: Remote - must reside within the UnityPoint Health footprint of Iowa, Illinois or Wisconsin Responsibilities - Strategy: - Support the Sr. Director and IT leadership in implementing operational strategies that drive efficiency and financial stewardship. - Contribute data-driven insights to inform IT operations and resource planning. - Operational Excellence: - Assist with general IT Operations tasks, ensuring smooth day-to-day functioning of the department. - Maintain accurate records of operational activities, resource utilization, and financial transactions. - Provide analysis and recommendations to support continuous improvement in IT operations. - Resource & Financial Management: - Support the financial reporting process, ensuring timely and accurate delivery of financial data to IT leadership and Finance. - Assist in the preparation and management of annual operating and capital budgets for IT. - Track and report on resource allocation, utilization, and capacity across IT teams. - Collaborate with IT leadership to address resourcing and financial questions, providing data and insights as needed. - Work closely with the Finance department to ensure alignment on budgeting, forecasting, and financial controls. - Assist in cost analysis and identify opportunities for financial optimization. - Process & Document Management: - Maintain documentation related to budgeting, financial reporting, and resource management processes. - Assist in creating and updating process documentation, templates, and tools to standardize IT operations practices. - Ensure documentation of financial and resource management actions are accurate and current. - Relationship Support: - Provide coordination and support for IT leadership and Finance department meetings related to operations, budgeting, and resource management. - Assist in tracking and following up on action items related to financial and operational initiatives. - Support contract changes and renewals as they relate to operational and financial management. Qualifications - Bachelor’s degree required; equivalent education and work experience will be accepted only if previous experience applies to specific systems. - At least five years of experience in IT operations, financial analysis, or resource management is desirable. - Foundational knowledge of IT Service Management (ITSM), outsourcing, or vendor governance practices. Requirements - Strong analytical skills and attention to detail. - Proficiency with financial reporting tools, dashboards, and visualization platforms (e.g., Excel, Power BI). - Experience with budgeting, forecasting, and financial controls. - Strong communication and collaboration abilities, especially with IT leadership and Finance teams. - Ability to work independently and as part of a team. - Strong organizational and documentation skills. Benefits - Expect paid time off, parental leave, 401K matching and an employee recognition program. - Dental and health insurance, paid holidays, short and long-term disability and more. - Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. - Commitment to champion a culture of belonging where everyone feels valued and respected. - Support and development opportunities as a vital part of delivering an exceptional employment experience.

Role Description UnityPoint Health is seeking a Senior Manager - IT Service Management to join our team! This position is responsible for building, leading, and maturing ITIL-based ITSM processes across the enterprise IT organization. This role governs service delivery in partnership with a Managed Service Provider (MSP) and internal teams, ensuring reliable, secure, and efficient IT services that support clinical operations and business functions. The Sr Manager owns the ITSM framework, oversees the ServiceNow platform strategy, and leads architecture alignment for ITSM, Identity Governance, and Configuration Management. Hours: Monday-Friday 8am-5pm Location: Remote - Applicants must reside within the UPH footprint of Iowa, Illinois, or Wisconsin Responsibilities - Strategy: - Define and execute the ITSM vision and roadmap aligned with enterprise IT strategy and regulatory requirements (HIPAA, HITECH) - Establish governance for ITIL processes (Incident, Problem, Change, Request, Configuration, Knowledge, Release, and Service Level Management) - Drive architecture alignment between ServiceNow, CMDB, Identity Governance, and enterprise platforms - Partner with executive leadership and MSP to ensure ITSM strategy supports organizational goals and patient safety - Operational Excellence: - Own and continuously improve ITSM processes and workflows, leveraging automation and self-service capabilities - Oversee ServiceNow platform roadmap, integrations, and enhancements to enable efficient service delivery and transparency - Govern Change Enablement and CMDB integrity, ensuring accurate dependency mapping for clinical systems and infrastructure - Monitor service performance through KPIs, SLAs, OLAs, and dashboards; lead root cause analysis and systemic improvements - MSP Governance & Oversight: - Collaborate with the Managed Service Office to ensure MSP adherence to contractual obligations and service quality standards - Review and validate MSP performance data for Quarterly Business Reviews (QBRs) and executive reporting - Drive continuous improvement initiatives with MSP partners to enhance reliability, compliance, and user experience - Ensure ITIL processes integrate seamlessly with MSP delivery models and contractual SLAs - Resource & Financial Management: - Lead a multidisciplinary team including ServiceNow Platform Owner, SailPoint Identity Architect, Change Coordinator, CMDB Analyst, and Enterprise Architecture function - Provide coaching, development, and performance management to mature ITIL practices and foster a service-centric culture - Manage resource allocation, budgeting, and financial planning for ITSM and architecture functions - Align team capacity and investments with strategic priorities and operational demands Qualifications - Bachelor’s degree in IT, Computer Science, or related field required - 7+ years in IT Service Management or IT Operations; 3+ years in leadership roles required - ITIL v3/v4 certification (Intermediate or higher) required - Expertise in ITIL frameworks and enterprise ITSM implementations required - Experience managing ServiceNow platforms and working with MSP partners required - Strong understanding of healthcare IT environments and regulatory compliance required - Leadership & Coaching – Ability to build, grow, and develop a multidisciplinary team required - Experience with Identity Governance (SailPoint preferred) and CMDB governance preferred - Excellent communication, leadership, and stakeholder engagement skills preferred - Knowledge of business functions supported by technology and regulatory/accreditation requirements preferred Benefits - Paid time off, parental leave, 401K matching, and an employee recognition program - Dental and health insurance, paid holidays, short and long-term disability, and more - Pet insurance for your four-legged family members - Early access to earned wages with Daily Pay - Tuition reimbursement to help further your career - Adoption assistance to help you grow your family - Support and development opportunities to deliver an exceptional employment experience

UnityPoint Health | Des Moines Consolidated Serv 1601 SE Gateway Dr, Grimes, IA Job Description: - Remote: Yes - Area of Interest: Business Professionals - FTE/Hours per pay period: 1.0 - Department: Supply Chain Analytics - Shift: Monday-Friday, Days - Job ID: 181247 Overview Location: Remote/work from home with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin This position does not offer Visa sponsorship. Candidates must have permanent work authorization in the United States. UnityPoint Health is transforming into a highly reliable, data‑informed organization — and our Analytics team is at the center of that mission. We partner across clinical, operational, and financial areas to drive meaningful, measurable improvement through data and analytics. We’re seeking a Senior Analytics/Databricks Engineer to lead the development of data‑driven products that power decision‑making across the system. In this senior role, you’ll guide the full analytics lifecycle while collaborating with IT ETL teams, analytics business partners, and end‑users to deliver impactful solutions. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.   Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few:       - Expect paid time off, parental leave, 401K matching and an employee recognition program.    - Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.   - Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.    With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.    And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.  Join our team of experts and make a difference with UnityPoint Health. Responsibilities - Lead the design, development, and maintenance of complex data models, analytics products, and production‑quality code - Transform and prepare data from multiple sources to ensure it is accurate, contextualized, and ready for analysis - Scope analytics work, manage development lifecycles, and provide clear, routine status updates - Independently lead projects and cross‑functional teams, ensuring strong performance, timely issue resolution, and effective resource use - Mentor analytics team members, deliver training, and support the growth of data literacy across the organization - Build dashboards, reports, and visualizations that communicate insights clearly and support data‑informed decision‑making - Support deployment of analytics solutions through documentation, user training, and leadership in implementation and enhancement processes - Partner with stakeholders to understand business needs, translate them into analytics solutions, and advance strategic, data‑driven outcomes Qualifications Education: - Required: - Bachelor’s Degree in Engineering, Operations Research, Business, Business Analytics, Healthcare Administration, Mathematics, Statistics, Data Science, Actuarial Science or related field - Equivalent experience of at least 7 years working in an analytics or healthcare operations setting that includes demonstrated results driving improvements using data and analytics methodologies and techniques may be substituted for education requirement - Preferred: - Master’s of Science in Engineering, Operations Research, Business, Business Analytics, Healthcare Administration, Mathematics, Statistics, Data Science, Actuarial Science or other related field - PhD in Engineering, Operations Research, Business, Business Analytics, Healthcare Administration, Mathematics, Statistics, Data Science, Actuarial Science or other related field Experience: - Relevant work experience is required - Databricks experience is preferred

Role Description Join UnityPoint Health as a ServiceNow Solution Architect! This role leads the design, architecture, implementation, and optimization of ServiceNow solutions across the enterprise. The ServiceNow Architect combines strategic platform architecture with hands-on configuration and data modeling expertise to support digital transformation and ITSM modernization efforts. The architect ensures alignment with organizational goals, regulatory standards, and best practices while driving innovation and operational efficiency in a healthcare environment supported by a Managed Service Provider (MSP). - Hours: Monday-Friday 8am-5pm - Location: Remote - applicants must reside within the UPH footprint of Iowa, Illinois, or Wisconsin Responsibilities - Architecture & Strategy: - Lead the design, configuration, and implementation of ServiceNow applications and custom solutions, focusing on ITSM, ITOM, CMDB, SPM, and HRSD modules. - Define and enforce architectural standards, frameworks, and best practices for ServiceNow implementations. - Develop strategic roadmaps aligned with enterprise goals and regulatory requirements (e.g., HIPAA, HITECH). - Deliver architecture documentation, including system diagrams, data dictionaries, and integration models. - Ensure compliance with enterprise architecture, cybersecurity, and ISO/NIST standards. - Healthcare Integration: - Architect integrations with Electronic Health Record (EHR) systems (Epic), Active Directory, and other healthcare platforms. - Ensure platform compliance with PHI/PII data handling standards and healthcare regulations. - Partner with network, infrastructure, and cloud teams to ensure accurate data exchange between ServiceNow and systems like Azure, VMware, Solarwinds, and other monitoring platforms. - Platform Development & Optimization: - Lead customization efforts using Glide APIs, Flow Designer, UI Builder, and scoped applications. - Oversee platform upgrades, patching, and performance tuning to maintain optimal functionality. - Architect integrations between ServiceNow and enterprise systems (e.g., network operations, Workday, Sailpoint, asset management) using APIs, IntegrationHub, and data pipelines. - Create data mapping, normalization, and reconciliation strategies for CMDB and dependent systems. - Support data-driven automation initiatives, leveraging AI Ops, Predictive Intelligence, and event correlation tools. - Leadership & Collaboration: - Mentor ServiceNow development teams in scripting, workflow design, and data architecture best practices. - Collaborate with solution owners to define data governance, lifecycle management, and schema design standards. - Work closely with MSP teams to ensure daily support and development activities align with architectural vision. - Present technical solutions and architectural recommendations to senior leadership and cross-functional teams. - Governance & Documentation: - Establish governance frameworks for data integrity, access control, and system configurations. - Produce detailed architecture diagrams, workflows, and implementation guides. - Participate in solution design meetings and approve technical solutions. - Drive ServiceNow transformation by embracing continuous learning, deepening expertise, and delivering innovative, future-ready solutions. Qualifications - Bachelor’s degree in Computer Science, Information Systems, or related field required - 8+ years of progressive IT experience - 5+ years of hands-on ServiceNow experience - 3+ years in an architect or technical lead role - Strong hands-on experience with data modeling and configuration item (CI) relationship mapping within ServiceNow CMDB - ServiceNow Certified System Administrator (CSA) required - ServiceNow Certified Application Developer (CAD) required - At least two Certified Implementation Specialist (CIS) Certifications required - ServiceNow Certified Technical Architect (CTA) required - ServiceNow Certified Master Architect (CMA) preferred - Proven experience in healthcare IT environments or with healthcare clients - Strong understanding of ITIL frameworks and healthcare compliance standards (e.g., HIPAA, HITECH) - Experience with ServiceNow modules: ITSM, ITOM, HRSD, CMDB, HAM/SAM, SPM - Strong integration experience with REST/SOAP APIs, LDAP, and EHR systems - Familiarity with Agile methodologies and DevOps pipelines for continuous delivery - Knowledge of CSDM, domain separation, and multi-tenant architecture - Excellent communication, leadership, stakeholder engagement skills. Ability to translate complex technical concepts into clear business solutions - Experience with ServiceNow Performance Analytics, reporting, and dashboard design - Exposure to cloud infrastructure (AWS, Azure) and security best practices Benefits - Expect paid time off, parental leave, 401K matching, and an employee recognition program. - Dental and health insurance, paid holidays, short and long-term disability, and more. - Early access to earned wages with Daily Pay, tuition reimbursement to help further your career, and adoption assistance to help you grow your family. - Commitment to champion a culture of belonging where everyone feels valued and respected. - Support and development opportunities to deliver an exceptional employment experience.