UnityPoint Health

Role Description UnityPoint Health is seeking a Compliance Analyst to join our team! This role supports the UPH Compliance Program with data analytics, database management, auditing, and investigations. Applicants can expect to review documentation to ensure policies, procedures and standards are being correctly followed. Hours: - Monday-Friday, standard business hours - on call rotation for nights, weekends, and holidays Location: - Remote - applicants must reside within the UnityPoint Health footprint of Iowa, Illinois, or Wisconsin Responsibilities: - Data Analytics: - Coordinates data collection from multiple sources and systems to audit and monitor compliance with a wide variety of state and federal regulations and applicable policies. - Performs data analysis, summaries, tracking and trending reports for communication with staff, leadership, committees and others. - Acts as a resource in statistical application and capture of data that is valid, reliable, and quantifiable. - Appropriately utilizes random sampling and data collection methodologies. - Audits and analyzes data from the organization’s electronic health record and billing system when appropriate. - At direction of manager, supports the Compliance Program in developing and reporting compliance metrics for system-wide benefit. - Acts as a subject matter expert to educate and counsel management team and others on data interpretation and feedback. - Develops and organizes special outcome studies, analyzes the findings, and reports the results. - Assists in completing special focused audits and analytic requests designated by management. - Aids in researching and answering questions related to subject matter being audited. - Compliance Administration: - Investigates and resolves matters of significance, including coordinating and conducting assessment of internal controls to ensure compliance requirements are met. - Monitors corrective action plans to ensure resolution is working as intended. - Intakes and triages compliance reported concerns and facilitates hand off to compliance leader(s). - Assists in privacy and compliance investigations when requested. - Develops training materials and publications to educate organization stakeholders. Qualifications - Bachelors’ Degree in Business or related fields - Two years healthcare compliance or privacy experience - Prefer two years of experience in compliance, auditing, monitoring, data collection, analysis, trending and reporting Benefits - Paid time off, parental leave, 401K matching, and an employee recognition program - Dental and health insurance, paid holidays, short and long-term disability, and more - Pet insurance for your four-legged family members - Early access to earned wages with Daily Pay - Tuition reimbursement to help further your career - Adoption assistance to help you grow your family

Role Description The HR Shared Services Representative is responsible for first-line HR support for all UnityPoint Health regions. This position will respond and resolve tier 1 phone and case inquiries from employees, managers, retirees, human resources (HR) and third parties, in regard to: - HR policy - Payroll - Benefit eligibility/enrollment - Leaves administration - HRIS systems - Other matters that occur during the employment life cycle Responsibilities include: - Answering incoming inquiries with on-the-spot problem solving, critical thinking, and empathy in adherence with AskHR protocol and service standards. - Responding to inquiries through case management software, chat, etc., and making outbound calls as necessary. - Aiding team members, leaders, providers, retirees, HR personnel, and third parties with all HR Operation requests, such as: - Timecards - Payroll - Benefit enrollment - HRIS navigation - Verification of employment - Medicare and Public Service Loan Forgiveness (PSLF) forms - Learning management system - Credentialing - Personnel files - Providing first-level, top notch, professional customer service to team members, leaders, providers, retirees, HR personnel, and third parties. - Assisting team members, leaders, and providers in all stages of the employee life cycle (onboarding, orientation, job changes, life events, retirement, etc.). - Serving as a first contact to answer questions about company correspondence and clarifying any company communications and policies. - Pivoting in a fast-paced and ever-changing environment regarding federal guidelines, company policies, compliance, processes, and current events. - Initiating contact or making referrals to the appropriate resource for situations that require specific attention. - Participating in and sharing expertise during team meetings and training sessions. - Advocating and facilitating escalated inquiries with market HR or Centers of Excellence as needed. - Assisting in the expansion of self-service tools and centralization of operational HR tasks. - Conducting routine research to resolve calls and submitted cases by clarifying company policy/practice or regulations. - Determining and addressing any unstated needs and anticipating additional considerations and questions. - Recognizing when escalation of a situation is necessary. Qualifications - Associates degree in HR, business, or technology (or applicable work experience) required. - Bachelors degree in HR, business, or technology (or applicable work experience) preferred. - Two years in customer service, HR or IT experience preferred. - None Benefits - Paid time off - Parental leave - 401K matching - Employee recognition program - Dental and health insurance - Paid holidays - Short and long-term disability - Pet insurance for your four-legged family members - Early access to earned wages with Daily Pay - Tuition reimbursement to help further your career - Adoption assistance to help you grow your family

Role Description UnityPoint Health is looking for an IT Service Provider Management Analyst Senior to join our team! This role ensures effective oversight and continuous improvement of IT service provider relationships. Key responsibilities include: - Analyzing performance data - Maintaining governance documentation - Delivering reports to IT leadership - Collaborating with internal stakeholders and service providers to uphold contractual obligations - Advancing operational excellence across the department Hours: Monday-Friday 8am-5pm Location: Remote - applicants must reside within the UPH footprint of Iowa, Illinois, or Wisconsin. Qualifications - Bachelor’s degree required; equivalent education and work experience will be accepted only if previous experience applies to specific systems. - At least five years of experience in IT operations, financial analysis, or resource management including experience with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and performance reporting. - Foundational knowledge of IT Service Management (ITSM), outsourcing, or vendor governance practices. - Strong organizational and documentation skills. - Ability to work independently and as part of a team. - Strong communication and collaboration abilities, especially with IT leadership and Finance teams. - Strong written and verbal communication skills, including the ability to prepare clear reports for leadership. - Proficiency with financial reporting tools, dashboards, and visualization platforms (e.g., Excel, Power BI). - Strong analytical skills and detailed knowledge of performance measures and the impact on organizational performance. - Proficiency with reporting tools, dashboards, and visualization platforms (e.g., Excel, Tableau, Power BI, ServiceNow). - Familiarity with contract management concepts. - Project Management and negotiation skills. Requirements - Support the Sr. Director and IT leadership in implementing strategies for service provider performance management and continuous improvement. - Contribute data-driven insights to inform sourcing and governance strategies. - Collect and validate IT Service Provider performance data against contractual commitments. - Track service quality trends and highlight deviations from expected performance. - Maintain accurate records of service provider performance and escalation outcomes. - Provide analysis to support continuous improvement discussions with IT Service Providers. - Assist in managing escalations by gathering root cause information and tracking resolution progress. - Develop and maintain dashboards, scorecards, and reports for IT leadership and governance forums. - Assist in analyzing costs, quality, and service delivery data to identify areas for improvement. - Support preparation of materials for Quarterly Business Reviews (QBRs) and performance briefings. - Ensure data used in reporting is complete, accurate, and consistent with organizational standards. - Track and maintain the Deliverable and Obligations (D&O) tracking mechanism and process. - Assist in analyzing financial and resource data related to service provider performance. - Support cost analysis and reporting to identify opportunities for optimization. - Collect and validate invoice details and support financial reporting. - Maintain contract files, governance records, and service provider documentation in the IT Governance Library. - Assist in creating process documentation, templates, and tools to standardize service provider management practices. - Ensure documentation of escalations, resolutions, and improvement actions are accurate and current. - Draft contract changes per technology requests in accordance with UnityPoint Sourcing standards. - Provide coordination and analytical support for service provider governance forums and meetings. - Assist in tracking and following up on action items with service providers and internal stakeholders. - Support contract changes and renewals. - Educate UnityPoint IT members on IT Service Provider operational obligations and manage issues related to the contract. Benefits - Paid time off, parental leave, 401K matching, and an employee recognition program. - Dental and health insurance, paid holidays, short and long-term disability, and more. - Pet insurance for your four-legged family members. - Early access to earned wages with Daily Pay. - Tuition reimbursement to help further your career. - Adoption assistance to help you grow your family. - Support and development opportunities to deliver an exceptional employment experience.

Role Description The Financial Analyst plays a critical role in supporting strategic decision-making by delivering financial insights that drive organizational performance. This position partners with operational and executive leaders to lead budgeting, forecasting, financial reporting, and performance management activities, while developing financial models, analyzing variances, identifying trends, and translating data into actionable recommendations. The role is responsible for: - Preparing annual budgets and long-range plans - Facilitating monthly financial reviews - Developing business cases - Supporting management and compliance reporting - Leading special projects that enhance operational effectiveness and advance the organization’s strategic objectives Qualifications - Bachelor's degree in Accounting, Finance, Business Administration, Economics, or a closely related field. Associate’s degree with a total of 4 years of relevant experience will be considered in lieu of a Bachelor’s degree. - 2 years experience in finance or accounting applying accounting principles and practices to establish and maintain accounting systems; operations experience acceptable. - 1 year experience with hands-on proficiency with Microsoft Excel and other spreadsheet applications, including data manipulation, querying databases, and 10-key use. Requirements - Shift: Monday - Friday | 8:00 AM - 5:00 PM Benefits - Paid time off, parental leave, 401K matching, and an employee recognition program - Dental and health insurance, paid holidays, short and long-term disability, and more - Pet insurance for your four-legged family members - Early access to earned wages with Daily Pay - Tuition reimbursement to help further your career - Adoption assistance to help you grow your family Company Description At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. We believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Role Description We are seeking a Central Accounts Payable Technician to join our team! This position is responsible for the accounts payable functions for all entities of UnityPoint Health to ensure prompt and accurate payment to vendors using proper policies and procedures. Hours: Monday-Friday, standard business hours Location: Remote - applicants must reside within the UnityPoint Health footprint of Iowa, Illinois, or Wisconsin. Responsibilities - Utilizes imaging system and verifies invoices are accurately scanned and submitted into accounts payable workflow. - Electronically routes invoices for approval per established policies. - Accepts and processes electronic invoices in accordance to policies and procedures. - Participates in payment processing including check printing and electronic payments ensuring prompt payment of invoices featuring discounts. - Communicates with vendors, Accounting, Purchasing, and other internal and external stakeholders. - Researches vendor invoice and payment issues. - Verifies vendor accounts by reconciling monthly statements and related transactions. - Review of vendor credit balances and refunds to ensure timely resolution. - Assist with governmental reporting (i.e. 1099’s). - Aids with Internal and External third party audits of Accounts Payable information. - Engages in process and system automation improvements. - Adheres to proper internal controls to prevent significant errors and irregularities related to the assets of the organization. - Ensures compliance with company policies & procedures. - Other initiatives as assigned. Qualifications - High School Diploma or GED Required - Associates Degree in business administration or equivalent combination of education and experience - One (1) year of related experience required - Two (2) or more years in Accounts Payable or other accounting experience preferred - Experience with Lawson Enterprise Software Accounts Payable is preferred - Knowledgeable in Microsoft Office Suites - Strong verbal/written communication skills - Ability to work as a team member - Ability to adapt to changing organizational and operational needs Benefits - Paid time off, parental leave, 401K matching and an employee recognition program. - Dental and health insurance, paid holidays, short and long-term disability and more. - Pet insurance for your four-legged family members. - Early access to earned wages with Daily Pay. - Tuition reimbursement to help further your career. - Adoption assistance to help you grow your family.

Role Description The Medication Therapy Management (MTM) Coordinator partners with our Medication Therapy Management (MTM) pharmacists to ensure the department runs smoothly and can care for as many patients as possible. They will provide both direct patient contact, such as outreach and scheduling, as well as behind-the-scenes support for billing, prior authorizations, and population health metrics. Responsibilities - Patient Outreach, Scheduling, and Follow-up - Process referrals to the MTM team in utilizing Epic and schedule as needed. - Responsible for identifying care gaps for patients, proactively outreach patients to schedule appointments on behalf of the MTM pharmacists and team. - Greet patients and check them in for face-to-face appointments as needed. - Provide phone support, including accurate messaging and spelling, screening, scheduling appointments, and directing callers to appropriate team members or clinics as needed. - Provide appropriate and timely documentation in the patient’s electronic health record using standardized workflows and processes. - Follow-up with patients between visits to collect, document, and communicate accurate information including medication list changes, blood sugars, and other patient-specific information. - Back Office Support - Under supervision of the pharmacist, help complete paperwork such as prior authorizations or copay assistance programs to help patients access affordable medications. - Review charts to ensure MTM billing requirements are met. - Collaborate with payors to ensure good communication on share goals such as HEDIS metrics. - Department Support - Triage patient lists generated from payors or UPH stakeholders to assign to the appropriate pharmacist. - Assist with data collection for internal projects. Qualifications - High School degree - At least one (1) year of Healthcare-related experience - Valid driver’s license when driving for any vehicle for work-related reasons. - CMA or CPhT preferred - Strong interpersonal skills - Ability to Prioritize - Strong professionalism - Patient-focused - Basic understanding of Microsoft Excel Benefits - Paid time off, parental leave, 401K matching, and an employee recognition program. - Dental and health insurance, paid holidays, short and long-term disability, and more. - Pet insurance for your four-legged family members. - Early access to earned wages with Daily Pay. - Tuition reimbursement to help further your career. - Adoption assistance to help you grow your family.

Role Description UnityPoint Health is seeking a Senior Data Analytics Auditor/Analyst to join our team! This is the lead role for all data analytics necessary for internal audits and projects including extensive data analysis, electronic data retrieval, processing, and interpretation. Applicants can expect to use available and applicable software products to efficiently analyze process and report findings related to large volumes of financial and clinical data. This position manages UPH’s Excluded Provider/Vendor/Employee testing, reviews business risk and evaluates internal controls related to system-wide electronic business processes and proposes recommendations to strengthen the internal control environment and/or increase effectiveness and efficiency, actively participates in system-wide initiatives related to various information systems implementations and reporting needs, and communicates audit results to UPH leadership as appropriate. Hours: Monday-Friday 8am-5pm Location: Remote - applicants preferably reside within the UPH footprint of Iowa, Illinois, or Wisconsin. Qualifications - Bachelor’s degree in Accounting, IT, or related field required. - A minimum of 5 years internal auditing and/or external auditing experience, including hands-on experience with data analysis. Equivalent process improvement, consulting or other experience will also be considered. - Experience manipulating and analyzing large amounts of data is required. - Experience with sampling methodology, including statistically valid sampling is preferred. - Healthcare or Healthcare related experience is preferred. - Certification in one of the following is preferred: - Certified Internal Auditor (CIA- IIA) - Certified Information System Auditor (CISA-ISCACA) - Analytics Certified Data Analyst Advanced (ACDAA-DILGNT) Requirements - Serve as a point person for data needs required by all internal and external audits or projects, including audits or projects that require analysis of high risk or otherwise sensitive or confidential data. - Utilize knowledge of sampling methodology, including statistically valid sampling, to support audit projects and data analysis. - Maintain confidentiality of sensitive data and advise internal auditors on the most effective methods for doing the same. - Advise internal auditors and UnityPoint Health management as required by developing methods to retrieve, process and analyze data using various electronic auditing tools and software systems. - Lead and advise internal and external auditors and all levels of UPH management in the interpretation of large volumes of compliance, financial and clinical data. - Maintain continuous focus on data quality and availability to improve reporting and analysis. - Analyze and report findings in a meaningful and understandable manner for a wide variety of stakeholders. - Utilize knowledge of complex IT systems and data structures to advise and make recommendations related to effective reporting of data and segregation of duties. - Identify, document and test the effectiveness of internal processes and controls using effective data analytics methods. - Maintain a high level of organization and planning in order to complete assigned projects within designated timeframes. - Regularly research and utilize outside resources to maintain and update knowledge of healthcare and audit issues. - Participate in continuing education activities and keep credentials up to date. - Work with management to best improve staff education, compliance, and controls related to financial, operational and compliance issues. - Utilize system software to efficiently research, document and test areas of risk. - Identify areas where Internal Audit’s data analytics capabilities can add value to UPH processes, such as with continuous monitoring. - Partner as appropriate with the UnityPoint Health Analytics team and other data/reporting functions on process improvement initiatives. - Analyze how emerging technologies and tools such as AI can be integrated into audit and data analytics workflows to drive greater efficiency and effectiveness. - Work collaboratively with other staff members to ensure optimal team functionality. - Provide status reports on a regular basis for assigned projects. - Maintain a high level of independence and objectivity. - Perform special audit assignments and investigations as required. - Participate in process owner interviews and risk identification/prioritization activities in conjunction with the annual Internal Audit risk assessment. Benefits - Paid time off, parental leave, 401K matching and an employee recognition program. - Dental and health insurance, paid holidays, short and long-term disability and more. - Pet insurance for your four-legged family members. - Early access to earned wages with Daily Pay. - Tuition reimbursement to help further your career. - Adoption assistance to help you grow your family. - A culture of belonging where everyone feels valued and respected. - Support and development opportunities for an exceptional employment experience.

Role Description UnityPoint Health is hiring an Application Solutions Analyst Senior! This position plays a critical role in ensuring that domain applications are effectively evaluated, implemented, maintained, optimized, and decommissioned. This involves forging partnerships with customers to determine needs, understanding application capabilities, and the completion of workflow analysis, design and requirements documentation. - Responsible for architecture design and process workflow design/review of enterprise applications. - Collaborates with operational stakeholders, portfolio leadership, informatics, Applications Solutions Architects, project management, and Managed Service Providers. - Ensures application high availability, technical mentorship, process improvement, testing, and quality assurance of applications. - Supports the delivery of high-quality and streamlined business processes, workflows, and solutions. Location: Remote - applicants preferably reside within the UPH footprint of Iowa, Illinois, or Wisconsin Hours: Monday-Friday, standard business hours Qualifications - Bachelor’s degree in Computer Science, Business, Finance, Information Technology, Healthcare Administration, Nursing, or equivalent relevant work experience. - Master's degree in Computer Science; Computer and Information Sciences or other Science, Technology, Business and Clinical disciplines preferred. - 5 years of experience working with clinical/financial/ERP applications and healthcare IT systems. - 5 years of in-depth knowledge of domain area and experience developing design requirements and specifications. - 5 years of coaching or mentorship experience. - 5 years of project management experience. Requirements - Epic or ERP related application certifications required. - Project Management Professional (PMP) certification preferred. Benefits - Paid time off, parental leave, 401K matching, and an employee recognition program. - Dental and health insurance, paid holidays, short and long-term disability, and more. - Pet insurance for your four-legged family members. - Early access to earned wages with Daily Pay. - Tuition reimbursement to help further your career. - Adoption assistance to help you grow your family. - Support and development opportunities for an exceptional employment experience.

Role Description This position is responsible for the regional support and management of clinical tasks through remote work of the Epic in basket messaging system. Responsibilities include but are not limited to: - Managing work queues related to overdue and expiring patient orders, results, and patient messages. - Working on Regional Medication Prior Authorizations and collaborating closely with clinics to ensure timely follow-up to patient tasks. - This position is primarily remote, with options to work at a designated UnityPoint workspace considered upon request as space becomes available. Qualifications - Graduate of an accredited program for RNs. - Valid RN license in the state(s) of practice, including eligibility under a NLC multistate license. - Iowa Board of Nursing (IABON) - Illinois Department of Financial & Professional Regulation (IDFPR) - Wisconsin Department of Safety and Professional Services (WIDSPS) - Must possess and maintain current Basic Life Support (BLS) certification from the American Heart Association (AHA). - Dual licensed positions must obtain and submit proof of dual licensure within 90 days of hire/transfer; proof of application is acceptable during this period. Requirements - Demonstrates competence in the clinical skills necessary to carry out assigned duties. - Responsible for assisting in managing Epic in baskets including but not limited to results, orders, and patient messages. - Complete tasks within scope of certification, licensure, and competency as delegated by provider to support patient care. - Provide appropriate and timely documentation in the patient’s electronic medical record using standardized workflows and processes. - Apply Nursing process (assessment, diagnosis, planning, intervention, and evaluation) within licensure guidelines. - Complete appropriate documentation in electronic health record from phone calls to facilities or patients when working task buckets. - Ensure the electronic health record is maintained according to office policy and workflow through both electronic and paper scanning of documents. - Support team efforts in patient care delivery objectives. - Answer questions and provide teaching to patient and family members as directed by provider. - Thoroughly understand testing (lab and procedures) values and relationship to patient status with accountability to take next steps, as appropriate to scope and licensure. - Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines. - Behave in a manner consistent with all policies and procedures, including but not limited to Compliance, HIPAA, and personnel workplace rules. - Maintain regular and consistent attendance at work. - Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations. - Balance team and individual responsibilities; be open and objective to others' views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. - Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the team. Benefits - Paid time off, parental leave, 401K matching, and an employee recognition program. - Dental and health insurance, paid holidays, short and long-term disability, and more. - Pet insurance for your four-legged family members. - Early access to earned wages with Daily Pay. - Tuition reimbursement to help further your career. - Adoption assistance to help you grow your family. - A culture of belonging where everyone feels valued and respected. - Support and development opportunities to deliver an exceptional employment experience.

Role Description We are seeking a Contract Administrator to join our team! This role serves as an integral member of the compliance team. Key responsibilities include: - Reviewing, revising, and drafting of provider contracts utilizing approved templates. - Analyzing proposed contract terms and aligning operational requests. - Drafting and/or revising contracts and routing contracts for approval. Hours: Monday-Friday, 8am-5pm Location: Remote - applicants preferably reside within the UPH footprint of Iowa, Illinois, or Wisconsin Responsibilities - Project Management: - Drafts contracts based on operational requests, identifying required contract terms and potential non-compliance. - Analyzes proposed compensation to assess fair market value impact. - Compiles supporting documentation from various departments for contract execution. - Ensures contracts contain all required information in accordance with UPH Policies and Procedures. - Performs cursory legal and business review of documents. - Ensures final legal review of documents with UnityPoint Health Law Department and other appropriate individuals. - Reviews agreements and contracts for compliance with contractual terms and regulatory compliance. - Prepares and presents to the Affiliate Management Team review of contractual issues and other related documents. - Ensures that comparable compensation data and certifications are completed for all contracts, as applicable. - Completes review of all contracts required for integration or acquisition, assessing contract gaps and necessary terms. - Identifies any companion contracts (e.g., lease agreement, consent memo, etc.) to execute operational leadership’s intent. - Collaborates with the Provider Compensation Team to determine contractual language for applicable compensation plan. - Meets routinely with regional Director and/or VP to discuss contract needs and coordinate integration, acquisition, and/or employment efforts. - Department Excellence: - Participates in establishing and preparing team goals, standards, procedures, and instructions. - Maintains knowledge of team and organizational happenings by attending meetings and checking the organization’s intranet site. - Maintains an efficient and effective confidential filing system for contract-related correspondence. - Maintains the electronic contract compliance database, ensuring completeness and accuracy. - Serves as local administrator of the database and provides training to other internal users as needed. - Monitors database and works with responsible parties in advance of contract expiration dates for timely notice provisions. - Establishes effective communication mechanisms with staff and management to foster an environment of openness, trust, teamwork, and staff development. Qualifications - Education: - Required: Bachelor’s degree in business, health administration or related field, or equivalent work experience. - Preferred: Master’s degree in law, health administration or related field; paralegal and/or contract experience and education. - Experience: Minimum of three (3) years direct experience working with legal agreements and contracts. - Skills/Abilities: - Knowledge of general legal terminology and legal principles. - Ability to interpret and apply regulatory requirements and legal terminology. - Strong computer skills and advanced experience with Microsoft Office Products. - Exceptional ability to communicate effectively orally and in writing, in English. - Ability to travel within and outside of the state as required. - Ability to work evenings & weekends, when necessary. - Ability to work as a team member, creating and maintaining effective working relationships. - General knowledge of health care business functions. Benefits - Paid time off, parental leave, 401K matching, and an employee recognition program. - Dental and health insurance, paid holidays, short and long-term disability, and more. - Pet insurance for your four-legged family members. - Early access to earned wages with Daily Pay. - Tuition reimbursement to help further your career. - Adoption assistance to help you grow your family. - Support and development opportunities to deliver an exceptional employment experience.