• Ensure customer satisfaction by managing all communications (email, chat, phone) • Providing accurate, complete solutions to inquiries and complaints using established methods and tools. • Build sustainable relationships and trust through empathetic, open communication, while diligently researching customer accounts for proper resolution. • Manage and update CRM records accurately, categorizing tickets promptly and consistently, and follow up on pending issues to ensure timely resolution. • Adhere to all processes and policies, proactively escalating trends or critical issues to leadership when necessary. • Achieve personal and team targets for quality and productivity, and collaborate closely with multiple departments to support all operations. • Handle additional responsibilities such as processing refunds and approvals. • Ensure excellent service, always being helpful and empathetic. • Committing to the training and guidance received to always be updated on the processes. • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

• Help build a high-quality dataset of complex, instruction-following prompts for video composition AI systems • Create Copilot-style prompts based on defined personas and enterprise scenarios • Work on tasks such as document summaries, video highlights, and business use cases • Review short narratives and select relevant visuals from a pre-approved library, then generate prompts

• We are seeking professional or semi-professional voice talents with a passion for language and technology for an exciting project. The recordings will be used for model training. • Voice samples • Voice qualities of interest: Age-appropriate vocal quality. The voice should sound in the age range of 28–40 — dynamic, not overly serious or mature. Tone and timbre: we are looking for a full-bodied, warm, energetic, and dynamic voice — rich in tone with natural depth and resonance. Voices that sound too dry, overly serious, high-pitched, or shrill will be excluded. • No regional accent. The voice talent must speak Standard German with absolutely no regional dialect influence. • Female-sounding • Flawless diction and articulation.

• Transcribe audio files into clear, well-structured text • Work with a variety of audio types, including: Single-speaker recordings, Podcasts, Multi-speaker conversations • Identify speakers where applicable • Ensure high accuracy and attention to detail • Follow project-specific transcription and formatting guidelines • Label or tag segments of text or audio (Project-dependent) • Categorize content based on provided guidelines • Support data quality and training datasets