Lully

• Manage calendars, schedule meetings, and coordinate travel for the founders. • Prioritize and handle incoming requests, ensuring the best use of their time. • Prepare meeting agendas, take notes, and follow up on action items. • Act as a key point of contact between the founders and internal/external stakeholders. • Assist with special projects, research, and confidential tasks as needed.

• Take the lead on scaling our operational resilience as we grow. • Own the stability, observability, and debugging workflows that keep our systems running smoothly. • Be the go-to person for untangling complex failures in real time. • Design tools that turn chaos into clarity, helping us shift from reactive to proactive operations. • Shape how reliability is done - reducing incident load, building internal tooling, and directly improving developer focus and system uptime.

• Customer-Facing Engineering – Work closely with customers from onboarding to ongoing usage, helping them integrate and optimize our AI solutions. • Technical Development – Build new features, MVPs, and scalable solutions that directly impact customer outcomes. • Full-Stack Development – Utilize React, TypeScript, Node.js, and Python to develop robust applications and tools. • AI/ML Applications – Design, implement, and iterate on AI/ML solutions, including LLM prompting, tuning of voices, and transcribers to optimize use cases. • Integration & APIs – Manage APIs and integrations with third-party systems to ensure seamless functionality for customers. • Cross-Functional Collaboration – Partner with Product, Engineering, and Customer Success teams to deliver tailored solutions. • Iterative Problem-Solving – Continuously iterate and improve AI solutions based on customer feedback and evolving requirements. • Project Management – Prioritize and manage multiple projects under tight deadlines while maintaining high-quality results.

• Manage all trade show and conference deadlines, coordinate booth materials, and oversee shipping/freight logistics. • Organize, prep, and manage on-site schedules for the sales team and attending executives to maximize their time and impact. • Research, evaluate, and recommend the best industry conferences and trade shows across our target verticals. • Secure, handle, and optimize event sponsorships and executive presentation/speaking opportunities. • Ensure seamless lead capture at events and partner with revenue teams to track pipeline impact.

• Own end-to-end interview scheduling and coordination across multiple time zones • Manage candidate communications, ensuring timely and warm touchpoints throughout the process. • Maintain and optimize our ATS - keeping data clean, pipelines accurate, and reporting up to date. • Support onboarding logistics for new hires, partnering with People Ops to deliver a great Day 1 experience.

• Enterprise Sales Execution - Own the full sales cycle from prospecting to closing enterprise-level deals. • Pipeline Management - Develop and maintain a robust pipeline of enterprise accounts, ensuring consistent deal flow. • Consultative Selling - Understand client challenges, industry trends, and business goals to position our SaaS solution effectively. • Relationship Building - Establish and nurture long-term relationships with key stakeholders and decision-makers. • Strategic Negotiations - Lead complex negotiations, ensuring a win-win outcome for both the client and the company. • Cross-functional Collaboration - Work closely with Sales Engineering, Customer Success, and Product teams to deliver tailored solutions. • Revenue Growth - Meet and exceed sales targets, contributing to the company's overall revenue goals. • Market Insights - Stay informed about industry trends, competitor activity, and market shifts to refine sales strategies.

• Customer-Facing Engineering – Work closely with customers from onboarding to ongoing usage, helping them integrate and optimize our AI solutions. • Technical Development – Build new features, MVPs, and scalable solutions that directly impact customer outcomes. • Full-Stack Development – Utilize React, TypeScript, Node.js, and Python to develop robust applications and tools. • AI/ML Applications – Design, implement, and iterate on AI/ML solutions, including LLM prompting, tuning of voices, and transcribers to optimize use cases. • Integration & APIs – Manage APIs and integrations with third-party systems to ensure seamless functionality for customers. • Cross-Functional Collaboration – Partner with Product, Engineering, and Customer Success teams to deliver tailored solutions. • Iterative Problem-Solving – Continuously iterate and improve AI solutions based on customer feedback and evolving requirements. • Project Management – Prioritize and manage multiple projects under tight deadlines while maintaining high-quality results.

• Customer-Facing Engineering – Work closely with customers from onboarding to ongoing usage, helping them integrate and optimize our AI solutions. • Technical Development – Build new features, MVPs, and scalable solutions that directly impact customer outcomes. • Full-Stack Development – Utilize React, TypeScript, Node.js, and Python to develop robust applications and tools. • AI/ML Applications – Design, implement, and iterate on AI/ML solutions, including LLM prompting, tuning of voices, and transcribers to optimize use cases. • Integration & APIs – Manage APIs and integrations with third-party systems to ensure seamless functionality for customers. • Cross-Functional Collaboration – Partner with Product, Engineering, and Customer Success teams to deliver tailored solutions. • Iterative Problem-Solving – Continuously iterate and improve AI solutions based on customer feedback and evolving requirements. • Project Management – Prioritize and manage multiple projects under tight deadlines while maintaining high-quality results.

• Design, implement, and maintain telephony infrastructure, including cloud-based and hybrid voice systems. • Lead the integration of telephony platforms (NICE CXone, RingCentral, Genesys, etc.) with internal tools, CRMs, and workflow systems. • Optimize call flows, IVRs, routing logic, and contact center performance metrics. • Collaborate with IT, support, and engineering teams to ensure alignment between voice systems and business processes. • Provide technical leadership and hands-on support for troubleshooting and issue resolution across telephony platforms. • Manage vendor relationships and monitor service performance, SLAs, and escalations. • Ensure compliance with regulatory, privacy, and security standards. • Create and maintain documentation on infrastructure, integrations, and procedures.

• Analyze operational data to identify trends, inefficiencies, and areas for improvement. • Assist in process optimization, workflow automation, and operational efficiency. • Support cross-functional teams with data-driven insights and reporting. • Maintain and update internal dashboards, reports, and documentation. • Help streamline internal processes across finance, sales, procurement, and customer support. • Collaborate with teams to improve business operations and efficiency. • Assist in project management and execution of strategic initiatives. • Support contract management and procurement workflows, ensuring compliance and efficiency. • Contribute to go-to-market operations by improving coordination between sales, finance, and legal teams. • Ensure data accuracy and integrity in operational systems.