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Bringing movement to the world, one employee at a time.
CX Specialist, German & English Speaker
Location
Spain
Posted
13 days ago
Salary
0
Seniority
Senior
Job Description
CX Specialist, German & English Speaker
Gympass
• Ensure customer satisfaction by managing all communications (email, chat, phone) • Providing accurate, complete solutions to inquiries and complaints using established methods and tools. • Build sustainable relationships and trust through empathetic, open communication, while diligently researching customer accounts for proper resolution. • Manage and update CRM records accurately, categorizing tickets promptly and consistently, and follow up on pending issues to ensure timely resolution. • Adhere to all processes and policies, proactively escalating trends or critical issues to leadership when necessary. • Achieve personal and team targets for quality and productivity, and collaborate closely with multiple departments to support all operations. • Handle additional responsibilities such as processing refunds and approvals. • Ensure excellent service, always being helpful and empathetic. • Committing to the training and guidance received to always be updated on the processes. • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.
Job Requirements
- High School/Technical school completed. A degree is a plus.
- Knowledge with CRMs (e.g., Zendesk, Darwin, Salesforce - if applicable) and Analytics tools (e.g., Tableau, Metabase).
- Excellent grammar and computer skills.
- Knowledge of Google Workspace is a plus.
- Previous experience with CX, multi-channel, and written customer support.
- Native German and advanced English are mandatory.
- Availability to work from 11:30am - 8pm.
Benefits
- Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
- Health insurance.
- As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home.
- We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!).
- Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.
- Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.
- You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters.
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