Customer Care Representative
Location
California
Posted
98 days ago
Salary
0
Seniority
Senior
Job Description
Customer Care Representative
Copperhead Grille
• Supporting our clients customers as a first point of contact. • Responsible for answering calls, providing product information, and helping the customer. • Delivering a consistent, elevated customer service experience. • Answering incoming customer calls and assisting with customer registration on our website. • Managing large amounts of inbound and outbound calls in a timely manner. • Identify customer needs to ensure the customer is provided complete and accurate information. • Process required transactions via mainframe or web-based applications. • Field incoming calls from customers seeking to place service calls and supply orders. • Place customer service and supply orders appropriately in IMS / e-Automate system. • Ensure data integrity when placing orders, including confirming customer information.
Job Requirements
- A High School Diploma or GED equivalency is required.
- Customer account management experience preferred.
- Flooring industry experience preferred.
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