Smile Doctors

Role Description We’re seeking a Help Desk Technician to join our growing team. Responsible for providing initial and on-going IT (Internet Technology) Help Desk support for all Team Members either working at the clinics or from home. - Troubleshoot computer or network issues in a timely manner - Explain computer issues to non-technical team members - Effectively communicate with IT Team Members - Troubleshoot Patient Management System issues - Set up and maintain computer equipment as needed This role requires regular use of approved AI tools to perform assigned tasks more efficiently and effectively. AI is a core part of how work is done in IT at Smile Doctors, and team members are expected to actively adopt and responsibly use AI in their daily work, in alignment with company policies. Qualifications - Basic teamwork skills - Basic multitasking and prioritization skills - Ability to listen and understand information verbally and in writing Requirements - High school diploma or equivalent required - Six (6) months previous Help Desk experience required; one (1) year preferred - COMPTIA A+ and/or Network+ certification preferred Benefits - Competitive salary - Medical, dental, vision and life insurance - Short and long-term disability coverage - 401(k) plan - 3 weeks paid time off in your first year + paid holidays - Discounts on braces and clear aligners for you and your family members Company Description As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience. With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there’s no such thing as “top of our game.” We’re always climbing higher — together. And as our business grows, there’s plenty of room for our team to grow their careers, too. Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles.

The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer. We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond. Looking for a position that makes you smile? We’re seeking a Senior Manager, Field Support, to join our growing team. Manages a team of Field Support Technicians who are spread across the US. Oversee the technical process of bringing newly affiliated practices. Works directly with clinic staff during the discovery phases of the projects and will lead the Field Support Technicians in the transitions period to ensure all group systems and standards are implemented. Oversee the technical planning of new office buildouts. How you’ll make us better: - Creates and manages detailed IT project plans - Coordinates scheduling for a team of technicians and 3rd parties - Guides senior level technicians in project and team management - Streamline processes for network migration and support - Solves problems and troubleshoots technical challenges - Communicate with team members to discover needs and facilitate smooth transitions onto standard IT systems  - Works with cross functional teams and communicates with business leaders on scheduling and project timing - Drives success and growth of technical staff - Collaborate with other IT teams to ensure deployment scalable and supportable solutions Your special skills: - Ability to work in cross functional teams - Ability to work in a fast paced, growing, multi-location organization - Ability to communicate both verbally and in writing Prerequisites for success: - Bachelor’s degree in Information Technology Management, Business Management, or related discipline preferred. - Minimum of five (5) years of IT Operations experience required with seven (7) years preferred or any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achievedIn addition to the education and/or experience required above, five (5) years of IT management experience requiredIntermediate knowledge project management required Intermediate knowledge in technical office buildout required - Experience leading IT teams in a multi-location retail or healthcare environment preferred. - Experience deploying technology with remote support of technical assets preferred We saved the best for last. In exchange for the dynamic contribution you’ll bring to our team, we offer: - Competitive salary plus bonus opportunity - Medical, dental, vision and life insurance - Short and long-term disability coverage - 401(k) plan - 3 weeks paid time off in your first year + paid holidays - Discounts on braces and clear aligners for you and your family members Why Smile Doctors? As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience. With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there’s no such thing as “top of our game.” We’re always climbing higher — together. And as our business grows, there’s plenty of room for our team to grow their careers, too. Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles. This is the perfect opportunity to grow with an expanding organization! Apply today! Smile Doctors and all our affiliating practices are proud to be an equal opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.

The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer. We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond. Looking for a position that makes you smile? We’re seeking an Implementation Specialist to join our growing team. The Implementation Specialist is responsible for supporting the planning, implementation, training, and education of Smile Doctors processes and Cloud 9 software for newly affiliated doctors and team members. How you’ll make us better: - Extract and interpret reports from various practice management systems - Develop, coordinate, and lead virtual trainings for implementation process - Oversee initial mapping of legacy systems - Manage and lead onsite training for software conversions - Provide onsite support for software conversions - Provide remote support for local teams during implementation process - Analyze and support pre and post conversion data cleanup Your special skills: - Strong knowledge of clinic workflows and day-to-day operations - Strong written and oral communication skills - Strong organizational skills Prerequisites for success: - 75% travel - High School Diploma or equivalent required - Five (5) years of experience in a clinical position in the orthodontic or dental industries required - Two (2) years of business systems training experience required - One (1) year of experience in a mentor or lead role required - Intermediate knowledge of principles and processes for providing systems training and education - Intermediate knowledge of health care accounts receivables (patient and insurance) - Intermediate knowledge of Microsoft Office, entering data, and processing information - Intermediate knowledge of principles and processes for providing systems training and education We saved the best for last. In exchange for the dynamic contribution you’ll bring to our team, we offer: - Competitive salary - Medical, dental, vision and life insurance - Short and long-term disability coverage - 401(k) plan - 3 weeks paid time off in your first year + paid holidays - Discounts on braces and clear aligners for you and your family members Why Smile Doctors? As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience. With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there’s no such thing as “top of our game.” We’re always climbing higher — together. And as our business grows, there’s plenty of room for our team to grow their careers, too. Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles. This is the perfect opportunity to grow with an expanding organization! Apply today! Smile Doctors and all our affiliating practices are proud to be an equal opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.

The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer. We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond. Looking for a position that makes you smile? We’re seeking a SEO Manager to join our growing team. The SEO Manager is responsible for responsible for driving organic search growth and improving digital performance across Smile Doctors’ multi-brand, multi-location online ecosystem. This role drives the strategy and leads the execution and optimization of search engine optimization (SEO) initiatives and conversion rate optimization (CRO) efforts to increase visibility, qualified traffic, and patient acquisition across all digital properties. How you’ll make us better: - Design and lead the enterprise SEO roadmap across hundreds of clinic websites and digital properties - Develop scalable local SEO strategies to win in competitive, same-zip-code markets - Align keyword strategy with high-intent, revenue-driving patient acquisition goals - Partner with Paid Media and CRM to ensure cohesive full-funnel performance - Own conversion rate performance for organic sessions (bookings, form submissions, calls) - Identify drop-off points across key patient journeys and prioritize optimization efforts - Partner with Web, UX, and Engineering teams to implement CRO tests and enhancements - Develop and manage an organic testing roadmap (e.g., landing pages, treatment pages, local pages) - Ensure SEO traffic growth translates into measurable booking and revenue increases - Monitor and optimize Core Web Vitals and UX signals that influence both rankings and conversions - Manage the SEO agency relationship and evaluate their performance - Develop agency KPIs and reporting tied to rankings, traffic quality, engagement, and conversion performance; ensuring prioritizations align with revenue impact - Oversee technical SEO audits and ensure remediation of critical issues - Partner with Web Operations and Engineering on site architecture, indexation, structured data, and page performance - Guide CMS optimization across DoctorLogic and other platforms - Mitigate SEO and conversion risk during launches, migrations, or template changes - Establish scalable content frameworks that balance brand differentiation with search authority - Prioritize high-intent treatment and location pages for performance improvement - Ensure content strategy is aligned to conversion intent and patient journey clarity - Collaborate with Creative and Content teams to improve messaging clarity, trust signals, and calls-to-action - Establish standardized SEO and CRO reporting across 200+ properties - Develop an organic performance scorecard inclusive of traffic growth, keyword rankings, engagement quality, conversion rate, and bookings and revenue contribution - Translate performance insights into executive-ready business impact summaries - Lead root-cause analysis and recovery strategies when performance decline Your special skills: - Strong communication and organizational skills with the ability to engage with various stakeholders and manage multiple priorities - Ability to connect search performance metrics to revenue outcomes and patient acquisition efficiency - Ability to lead cross-functional initiatives across Marketing, Web, IT, Creative, and Paid Media teams Prerequisites for success: - Bachelor’s degree in Marketing, Business, Analytics, or a related field required - Five (5) years of experience in SEO strategy, organic growth, or digital marketing performance required; healthcare, multi-location, or franchise environments preferred - Experience working on technical SEO implementations and site architecture improvements required - Experience managing external SEO agencies required - Advanced knowledge of SEO strategy, technical SEO, site architecture, and search performance optimization - Strong proficiency with SEO and analytics platforms such as Google Analytics (GA4), Google Search Console, Google Tag Manager, SEMrush, Ahrefs, or similar tools - Strong understanding of conversion rate optimization principles and testing methodologies - Basic knowledge of multi-location SEO and local search ranking factor We saved the best for last. In exchange for the dynamic contribution you’ll bring to our team, we offer: - Competitive salary - Medical, dental, vision and life insurance - Short and long-term disability coverage - 401(k) plan - 3 weeks paid time off in your first year + paid holidays - Discounts on braces and clear aligners for you and your family members Why Smile Doctors? As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience. With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there’s no such thing as “top of our game.” We’re always climbing higher — together. And as our business grows, there’s plenty of room for our team to grow their careers, too. Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles. This is the perfect opportunity to grow with an expanding organization! Apply today! Smile Doctors and all our affiliating practices are proud to be an equal opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a Remote Care Coordinator to join our team. - Communicates with patients through Smile Doctors Anywhere and all digital dashboards - Manages clinical protocols with Smile Doctors Anywhere with doctor - Monitors dashboards, analytics and reporting to increase adoption and utilization of Smile Doctors Anywhere - Collaborates with doctors and team on notifications which require immediate attention - Communicates with clinic teams regarding Smile Doctors Anywhere updates and/or changes - Analyzes and reviews daily reporting in Smile Doctors Anywhere and Power BI for all notifications and all other digital platforms - Provides troubleshooting/technical support to patients using digital platforms Qualifications - High School Diploma or equivalent required - Bachelor’s Degree preferred - Three (3) years of clinical orthodontic or dental experience required - One (1) year technical support experience preferred, but not required - Bilingual (Spanish) preferred but not required - Intermediate knowledge of digital applications including web, email, chat, text, etc. - Intermediate knowledge of principles and processes for providing outstanding customer service Benefits - Competitive salary - Medical, dental, vision and life insurance - Short and long-term disability coverage - 401(k) plan - 2 weeks paid time off in your first full year + paid holidays - Discounts on braces and clear aligners for you and your family members Company Description Smile Doctors operates the largest national network of orthodontic clinics with locations in more than 20 states. We excel at providing exceptional patient care.

• Answering incoming calls (first on phones during your shift) • Fielding a goal of 40+ calls per day • Checking and returning voicemails • Scheduling new patient exams and follow-up appointments • Rescheduling and managing schedule efficiency • Taking payments over the phone • Following up on referrals and pending appointments • Monitoring and utilizing the Sooner List • Triaging calls to support clinical flow • Updating patient information and documenting thoroughly • Communicating closely with the clinical and front desk teams

• Drive referral growth strategies across assigned practices • Build and maintain relationships with referring offices and community partners • Oversee and manage a regional marketing budget • Track, analyze, and report on referral trends and marketing ROI • Create engaging marketing materials and presentations using Excel and PowerPoint • Collaborate with practice leaders to implement creative, local marketing initiatives • Represent Specialty Dental Brands within the dental community with energy and professionalism • Travel up to 30% to surrounding states to support practices and referral relationships

• Develop and maintain a robust pipeline of clinical candidates, with an emphasis on residency programs. • Build and nurture strong relationships with doctors, residents, and clinical staff to understand their career goals and match them with opportunities. • Partner with internal teams to understand hiring needs and align sourcing strategies. • Leverage multiple sourcing channels including professional networks, social media, job boards, and residency programs. • Track and report on candidate engagement, pipeline health, and sourcing metrics. • Act as a brand ambassador at events, residency fairs, and other networking opportunities. • Support candidate experience from initial contact through onboarding, ensuring a seamless and professional process.