• Answering incoming calls (first on phones during your shift) • Fielding a goal of 40+ calls per day • Checking and returning voicemails • Scheduling new patient exams and follow-up appointments • Rescheduling and managing schedule efficiency • Taking payments over the phone • Following up on referrals and pending appointments • Monitoring and utilizing the Sooner List • Triaging calls to support clinical flow • Updating patient information and documenting thoroughly • Communicating closely with the clinical and front desk teams

• Address patient billing inquiries • Resolve concerns or discrepancies • Collect outstanding balances for healthcare services • Ensure compliance with federal and state regulations • Communicate with patients and insurance companies to resolve billing issues

• Edit investigative reports for formatting, spelling, and grammatical issues to ensure they are client-ready when finalized • Alert regional managers to any issues related to investigative quality or compliance with investigative policies and procedures that may be identified during the report editing process • Update and annotate the corporate case management system with investigative notes and upload/save completed/edited reports • Review and analyze case notes and case instructions to determine what developed information is pertinent to the requested field investigation • Work closely with team members, regional managers, and service line directors

• Responsible for all files assigned with the timely and accurate processing of title documentation/information • Review of all documentation while identifying the proper flow of title documentation to proceed accordingly • Ensure timely contacts are made on inventory, utilizing system queues/prompts via phone, email, fax, USPS, or FedEx • Maintain an organized workspace/area that is conducive to the overall success of the department • Promptly/professionally/accurately handle inbound calls • Maintain clear, consistent, and timely email communication with both internal and external customers to resolve outstanding concerns and ensure timely completion of tasks • Accurately review and disposition of all documents received • Complete files within the expected timeline set forth by leadership • Accurately enter system notes in a clear, concise, and professional written style of communication • Maintain a consistent level of expected KPIs (Key Performance Indicators)