AO Globe Life is hiring motivated professionals to join our mission-driven, fully remote team. Whether you’re a recent graduate in business, marketing, communications, or exploring a people-focused career path with long-term growth potential, this role offers a structured starting point. We provide hands-on training, ongoing mentorship, and pre-qualified client appointments so you can focus on delivering a high-quality client experience from wherever you work. Conduct scheduled Zoom consultations with clients nationwide Guide individuals and families through personalized benefit options Clearly explain coverage details and answer client questions Assist clients through the enrollment process with professionalism and care Maintain accurate and organized digital records Deliver consistent follow-up and strong customer service Participate in weekly training and mentorship sessions Build lasting client relationships that support long-term success

• Answering incoming calls (first on phones during your shift) • Fielding a goal of 40+ calls per day • Checking and returning voicemails • Scheduling new patient exams and follow-up appointments • Rescheduling and managing schedule efficiency • Taking payments over the phone • Following up on referrals and pending appointments • Monitoring and utilizing the Sooner List • Triaging calls to support clinical flow • Updating patient information and documenting thoroughly • Communicating closely with the clinical and front desk teams

• Address patient billing inquiries • Resolve concerns or discrepancies • Collect outstanding balances for healthcare services • Ensure compliance with federal and state regulations • Communicate with patients and insurance companies to resolve billing issues

• Edit investigative reports for formatting, spelling, and grammatical issues to ensure they are client-ready when finalized • Alert regional managers to any issues related to investigative quality or compliance with investigative policies and procedures that may be identified during the report editing process • Update and annotate the corporate case management system with investigative notes and upload/save completed/edited reports • Review and analyze case notes and case instructions to determine what developed information is pertinent to the requested field investigation • Work closely with team members, regional managers, and service line directors