Copperhead Grille

• Contribute to innovative and engaging social media campaigns • Ideate social media content buckets and creative • Post content to all social media channels • Facilitate community management on all social media channels • Oversee editorial calendars and content rollouts • Write creative copy and adjust voice/tone as needed • Participate in brainstorms for various campaigns across the company • Administer reporting and analytics

• Answer and direct phone calls; organize correspondence and answer emails • Prepare and organize databases and reports • Handle confidential employer and client information • Take notes or transcribe meetings • Schedule meetings and arrange employer's calendar; schedule meeting spaces and conference rooms • Present excellent customer-service skills to customers and clients • Manage filing systems, update records, and organize documentation • Prepare and create PowerPoint presentations and materials as needed; research materials and sources for presentations • Have the ability to work flexible hours in a quiet setting remotely • Are a professional and confident communicator with clients • Are a proficient and confident computer user • Speak smoothly and confidently in English

• Maintain and update customer accounts, ensuring accurate and up-to-date information. • Identify opportunities for cross-selling additional products and services to enhance customer satisfaction. • Nurture relationships with customers to foster high client retention and loyalty. • Consistently deliver exceptional customer service, going above and beyond to meet customer needs. • Knowledge of how to quote/remarket renewals, handle renewal reviews with customers, assist with some new business, endorse policies and have communication to build on client relationships with the customers. • Assist in reviewing policies and working with carriers, as well as billing and invoicing. • Assist in screening calls to streamline communication and reduce the workload for the department.

• Design social media graphics, email assets, and marketing collateral • Support the development of presentations and documents • Collaborate with the Creative Director and marketing team • Participate in brainstorming sessions and maintain organized design files • Assist with photo/video editing and layout design

• Accurately enter and maintain data in our systems • Perform data quality checks to ensure accuracy and completeness • Generate reports and extract data from various sources • Assist with data analysis and identifying trends • Collaborate with team members to improve processes and procedures • Maintain confidentiality and adhere to company policies and procedures

• Supporting our clients customers as a first point of contact. • Responsible for answering calls, providing product information, and helping the customer. • Delivering a consistent, elevated customer service experience. • Answering incoming customer calls and assisting with customer registration on our website. • Managing large amounts of inbound and outbound calls in a timely manner. • Identify customer needs to ensure the customer is provided complete and accurate information. • Process required transactions via mainframe or web-based applications. • Field incoming calls from customers seeking to place service calls and supply orders. • Place customer service and supply orders appropriately in IMS / e-Automate system. • Ensure data integrity when placing orders, including confirming customer information.

• Develop creative strategies and solutions for clients • Collaborate with team members on all design mediums (digital, broadcast, print) • Create visually appealing graphics, photos, and layouts for various projects • Manage multiple projects simultaneously and meet deadlines in a fast-paced environment • Stay updated on design trends, tools, and techniques • Design and update packaging labels • Create engaging graphics for social media platforms • Design visually appealing email and SMS campaigns • Develop event materials such as banners and brochures • Craft polished presentation decks for stakeholders