Allstate Protection Plans
Senior Analyst, Service Strategy – Innovation
Location
California
Posted
1 day ago
Salary
$95K - $130K / year
Seniority
Senior
Job Description
Senior Analyst, Service Strategy – Innovation
SquareTrade
• Support service strategy and innovation initiatives within Operations and Supply Chain organization • Identify unmet customer and partner needs, evaluating new service opportunities • Shape concepts that improve customer experience while reducing service costs and supporting business growth • Lead end-to-end innovation workstreams, translating early insights into prioritized opportunities, pilot concepts, and implementation plans • Partner closely with cross-functional stakeholders to frame problems, develop hypotheses, evaluate tradeoffs, and translate findings into clear, actionable recommendations
Job Requirements
- Bachelor’s degree (BA/BS) required; advanced degree preferred
- 5+ years of experience in consulting, strategy, business operations, customer experience, service design, product operations, or a related field
- Proven ability to lead complex, cross-functional initiatives from concept through execution
- Strong experience structuring analyses, evaluating tradeoffs, and developing practical, data-informed recommendations with clear business impact
- Excellent written and verbal communication skills, including the ability to develop clear, executive-ready presentations and narratives
- Advanced proficiency in Microsoft Excel, including modeling, scenario analysis, advanced formulas, and large dataset manipulation
- Strong working knowledge of SQL for complex querying, data extraction, and validation
- Experience with data visualization tools (e.g., Tableau, Power BI) to communicate insights effectively
- Experience using Python or similar tools for data analysis, automation, or exploratory analysis
- Strong understanding of end-to-end customer journey analytics, innovation metrics, and performance measurement frameworks
- Experience applying innovation and design methodologies
- Ability to synthesize qualitative insights and quantitative data into clear, actionable recommendations
Benefits
- Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
- Up to 4% company match into 401(k) and contributions into your company-sponsored pension
- $75/month budget to help prioritize your physical wellbeing
- $80/month stipend to subsidize connectivity costs
- Mental health resources including free 1:1 therapy, coaching sessions and digital resources
- Supportive leave policies
- Flexible Time Off Policy in addition to 9 Company Holidays
- Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
- Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team
- Various corporate perks and discounts
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