• Identify and pursue opportunities to expand client relationships • Translate complex data into actionable insights • Partner with internal teams to deliver integrated solutions • Stay current on trends in CPG and Fresh Grocery • Develop and maintain strong relationships with key stakeholders • Ensure client satisfaction by proactively addressing challenges

• Originate Loans by managing personal production pipeline (sourcing and closing loans) and managing the team pipeline of loans. • Coaching existing Regional LO’s to assist them in achieving their top potential within the Company • Recruiting LO candidates for the Region • Onboarding new LO candidates, including training in the Company’s sales culture and disciplines and coaching to assist them in achieving their top potential within the Company • Assisting the Regional with production and support strategies

• Translate enterprise strategy into clear regional priorities and execution plans, ensuring alignment across all clinic sites throughout BC • Lead and optimize financial and operational performance across the region, with accountability for EBITDA, KPIs, and sustainable growth • Provide strong financial stewardship by overseeing supply and equipment budgets, implementing controls, and ensuring disciplined resource allocation • Partner with commercial teams to identify and advance business development opportunities, regional partnerships, and service expansion initiatives • Apply strong understanding of the BC healthcare and operational landscape to lead operational readiness for new technologies, therapies, and services with minimal disruption • Ensure a consistently exceptional patient experience and high clinical service standards across all clinics • Lead incident reviews, audits, and structured quality improvement initiatives, translating findings into meaningful clinical and operational improvements • Foster a culture of compliance, innovation, and continuous improvement, grounded in evidence, standards, and best practices • Leverage patient feedback, insights, and data to guide service evolution and quality priorities • Build and develop strong clinic leaders by setting and reviewing SMART goals that clearly connect individual and team performance to regional strategy • Coach, mentor, and empower leaders and teams—supporting high performance while addressing challenges with clarity, empathy, and accountability • Champion ongoing training, professional development, and leadership capability to support current performance and future growth • Lead regional recruitment efforts and shape a consistent, high-quality onboarding experience across clinics • Act as a key regional voice in strategic initiatives, bringing clinic-level insight and operational perspective to enterprise decision-making • Collaborate with internal partners to align clinic operations, financial performance, and growth initiatives • Ensure safety events and quality concerns are addressed with rigor, transparency, and follow-through, reinforcing trust and accountability

• Owning the automation product roadmap, aligning priorities to business value, ROI, user impact, and scalability • Ensuring solutions are user ‑ centric across branch, operations, risk, and digital teams • Driving reuse across use cases and business units, reducing bespoke builds • Overseeing design, development, testing, and deployment of reliable, scalable, production ‑ ready automation solutions • Ensuring solutions are integrated into enterprise systems and workflows • Establishing standards for monitoring, observability, incident management, and operational support • Defining and executing enterprise automation strategy aligned to AI CoE priorities, integrating AI/ML and GenAI capabilities into agentic workflows • Bridging Automation, Applied ML, and GenAI pods to deliver end ‑ to ‑ end, production ‑ ready solutions • Providing technical leadership for the Intelligent Automation pod and its talent base • Building reusable automation and orchestration patterns, including workflow automation, system integration, and AI + automation orchestration • Aligning delivery with Azure, Databricks, enterprise architecture, and core systems such as T24 and CRM • Leading vendor and platform oversight across automation and AI platforms, including UiPath, Power Automate, and the Microsoft ecosystem • Ensuring solutions are cost ‑ effective, scalable, and aligned to long ‑ term platform strategy • Evaluating emerging tools and agentic AI capabilities for enterprise fit • Ensuring automation solutions meet organizational policies, regulatory requirements, and security standards • Partnering with Governance teams to embed controls, auditability, and risk management into delivery • Leading and developing automation engineers and developers while fostering innovation, accountability, and high ‑ quality delivery • Acting as a business ‑ facing orchestration leader, partnering with Product, Operations, Risk, and IT to align delivery to outcomes