Vancity

• Owning the automation product roadmap, aligning priorities to business value, ROI, user impact, and scalability • Ensuring solutions are user ‑ centric across branch, operations, risk, and digital teams • Driving reuse across use cases and business units, reducing bespoke builds • Overseeing design, development, testing, and deployment of reliable, scalable, production ‑ ready automation solutions • Ensuring solutions are integrated into enterprise systems and workflows • Establishing standards for monitoring, observability, incident management, and operational support • Defining and executing enterprise automation strategy aligned to AI CoE priorities, integrating AI/ML and GenAI capabilities into agentic workflows • Bridging Automation, Applied ML, and GenAI pods to deliver end ‑ to ‑ end, production ‑ ready solutions • Providing technical leadership for the Intelligent Automation pod and its talent base • Building reusable automation and orchestration patterns, including workflow automation, system integration, and AI + automation orchestration • Aligning delivery with Azure, Databricks, enterprise architecture, and core systems such as T24 and CRM • Leading vendor and platform oversight across automation and AI platforms, including UiPath, Power Automate, and the Microsoft ecosystem • Ensuring solutions are cost ‑ effective, scalable, and aligned to long ‑ term platform strategy • Evaluating emerging tools and agentic AI capabilities for enterprise fit • Ensuring automation solutions meet organizational policies, regulatory requirements, and security standards • Partnering with Governance teams to embed controls, auditability, and risk management into delivery • Leading and developing automation engineers and developers while fostering innovation, accountability, and high ‑ quality delivery • Acting as a business ‑ facing orchestration leader, partnering with Product, Operations, Risk, and IT to align delivery to outcomes

Provide personalized member experiences by greeting warmly and understanding their financial needs. Offer guidance on products and services while ensuring member satisfaction through timely follow-ups and adherence to compliance procedures.

Role Description As a Cardholder Care Agent, you will leverage your communication skills while engaging with members across telephone, email, and live chat channels. You will manage complex situations, problem solve, and provide personalized advice related to Vancity’s credit card services. This role requires comfort navigating multiple computer systems, processes, and policies while maintaining a quality, member-focused conversation, and is well suited for someone who is service-driven, detail-oriented, and adaptable in a fast-paced environment. This is a Full-time, Permanent role based at our Surrey Contact Centre and will report directly to the Team Manager, Cardholder Care. Qualifications - A High School Diploma – At a minimum, you have graduated high school and/or equivalent. - Customer Service Experience – At least 1 year of working experience interacting with people and businesses in a professional capacity. Requirements - Must be available 7 days a week, including overnights. - Work from home (remote). - Paid 5 weeks full-time training required. Benefits - Starting hourly rate of $27.21 as per the collective agreement. - Flexible benefit packages that can be tailored annually to meet evolving needs. - New employees start with 3-4 weeks of vacation per year, with additional days earned over time. - In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness. - Health and dental benefits begin on your hire date, with three levels of coverage to choose from. - Defined Benefit Pension providing a guaranteed income for life.

• Implementing platform solutions that support lending workflows, leveraging SaaS and on-premises technologies • Building modular, API-first platforms that enable rapid launch of new lending products (e.g., BNPL, small business loans, green loans) • Designing and developing reusable components and APIs optimized for lending products and future Minimum Viable Products • Integrating security and compliance best practices aligned with financial regulations into platform architecture and operations • Collaborating closely with lending developers, product managers, and architecture teams to deliver scalable solutions • Automating and enhancing platform monitoring, availability, and performance for lending services using Splunk and other observability tools • Troubleshooting lending platform issues and communicating effectively with impacted business and technology teams • Supporting CI/CD pipelines for lending applications with version-controlled deployments • Mentoring and coaching junior team members • Defining design and software implementation best practices for the team

• Researching and monitoring local communities for new member acquisition • Advising and coordinating with the branch network • Building and maintaining the referral source network • Coordinating referrals to Specialist roles • Meeting with various clients across the lower mainland