• Translate enterprise strategy into clear regional priorities and execution plans, ensuring alignment across all clinic sites throughout BC • Lead and optimize financial and operational performance across the region, with accountability for EBITDA, KPIs, and sustainable growth • Provide strong financial stewardship by overseeing supply and equipment budgets, implementing controls, and ensuring disciplined resource allocation • Partner with commercial teams to identify and advance business development opportunities, regional partnerships, and service expansion initiatives • Apply strong understanding of the BC healthcare and operational landscape to lead operational readiness for new technologies, therapies, and services with minimal disruption • Ensure a consistently exceptional patient experience and high clinical service standards across all clinics • Lead incident reviews, audits, and structured quality improvement initiatives, translating findings into meaningful clinical and operational improvements • Foster a culture of compliance, innovation, and continuous improvement, grounded in evidence, standards, and best practices • Leverage patient feedback, insights, and data to guide service evolution and quality priorities • Build and develop strong clinic leaders by setting and reviewing SMART goals that clearly connect individual and team performance to regional strategy • Coach, mentor, and empower leaders and teams—supporting high performance while addressing challenges with clarity, empathy, and accountability • Champion ongoing training, professional development, and leadership capability to support current performance and future growth • Lead regional recruitment efforts and shape a consistent, high-quality onboarding experience across clinics • Act as a key regional voice in strategic initiatives, bringing clinic-level insight and operational perspective to enterprise decision-making • Collaborate with internal partners to align clinic operations, financial performance, and growth initiatives • Ensure safety events and quality concerns are addressed with rigor, transparency, and follow-through, reinforcing trust and accountability

• Owning the automation product roadmap, aligning priorities to business value, ROI, user impact, and scalability • Ensuring solutions are user ‑ centric across branch, operations, risk, and digital teams • Driving reuse across use cases and business units, reducing bespoke builds • Overseeing design, development, testing, and deployment of reliable, scalable, production ‑ ready automation solutions • Ensuring solutions are integrated into enterprise systems and workflows • Establishing standards for monitoring, observability, incident management, and operational support • Defining and executing enterprise automation strategy aligned to AI CoE priorities, integrating AI/ML and GenAI capabilities into agentic workflows • Bridging Automation, Applied ML, and GenAI pods to deliver end ‑ to ‑ end, production ‑ ready solutions • Providing technical leadership for the Intelligent Automation pod and its talent base • Building reusable automation and orchestration patterns, including workflow automation, system integration, and AI + automation orchestration • Aligning delivery with Azure, Databricks, enterprise architecture, and core systems such as T24 and CRM • Leading vendor and platform oversight across automation and AI platforms, including UiPath, Power Automate, and the Microsoft ecosystem • Ensuring solutions are cost ‑ effective, scalable, and aligned to long ‑ term platform strategy • Evaluating emerging tools and agentic AI capabilities for enterprise fit • Ensuring automation solutions meet organizational policies, regulatory requirements, and security standards • Partnering with Governance teams to embed controls, auditability, and risk management into delivery • Leading and developing automation engineers and developers while fostering innovation, accountability, and high ‑ quality delivery • Acting as a business ‑ facing orchestration leader, partnering with Product, Operations, Risk, and IT to align delivery to outcomes

• Identify, recruit, enable and develop partnerships which are optimized for exceptional revenue growth across technology partners, ISVs and SIs that will drive all Jitterbit's products and services. • Work collaboratively to implement win-win partner programs, roadmaps, sales processes, go-to-market strategies, and business development initiatives that generate new, renewal and expansion revenue. • Build and drive joint strategy and business plans for North America technology partners, ISVs and SIs Partners. • Partner with the partner success, sales, professional services and channel marketing to ensure the strategies and activities drive new and existing end customers to drive growth targets. • Work collaboratively with channel marketing and product marketing to drive unique JOINT value propositions, clearly defined go-to-market initiatives and milestone and progress tracking metrics. • Oversee partner enablement to ensure partners are properly trained and motivated to sell and deliver Jitterbit product and service offerings. • Ensure standards for partner delivery excellence and customer satisfaction are maintained or exceeded. • Develop strategies to embed Jitterbit technology into partners go-to-market solutions.

• Drive day-to-day performance of order-to-cash systems operations and functionality. • Identify and implement process enhancements to increase efficiency, reduce errors, and improve customer and provider experience. • Partner with 3rd party software vendor and internal technical teams to support OTC systems, integrations, and enhancements. • Maintain SOPs, SLAs, and controls to ensure consistent execution and regulatory compliance (GDP, SOX, and applicable requirements). • Lead resolution of complex order issues, collaborating across teams to identify root causes and implement corrective actions. • Incorporate feedback from customers and internal stakeholders to improve workflows and user platform reliability. • Work closely with Finance, Supply Chain, Commercial, and IT teams to ensure alignment across order processing, billing, and revenue recognition activities. • Track and communicate operational performance, risks, and improvement opportunities to leadership. • Support new product launches, system updates, and process changes to ensure readiness and smooth execution. • Foster accountability and continuous improvement.