• Supports the prior authorization request to ensure all authorization requests are addressed properly and in the contractual timeline • Aids utilization management team to document authorization requests and obtain accurate and timely documentation for services related to the members healthcare eligibility and access • Supports authorization requests for services in accordance with the insurance prior authorization list • Supports and performs data entry to maintain and update authorization requests into utilization management system • Assists utilization management team with ongoing tracking and appropriate documentation on authorizations and referrals in accordance with policies and guidelines • Contributes to the authorization review process by documenting necessary medical information such as history, diagnosis, and prognosis based on the referral to the clinical reviewer for determination • Remains up-to-date on healthcare, authorization processes, policies and procedures • Performs other duties as assigned • Complies with all policies and standards

• Performs inspections and repairs of aircraft and components • Ensures all aircraft maintenance documentation is executed in compliance with Federal Aviation Regulations • Request aviation parts and supplies • Advises the Pilot in Command of maintenance issues • Validating or confirming data concerning the aircraft • Mentoring mechanics within all maintenance and operational functions

• Manage and underwrite new and renewal Workers’ Compensation accounts • Analyze and evaluate submissions including loss runs, experience mods, payroll classifications, industry exposures, and safety controls to select profitable risks • Determine appropriate pricing, coverage structures, limits, and terms to ensure profitability while maintaining competitiveness in the market • Assess key Workers’ Compensation risk factors such as workplace safety programs, claims history, job classifications, multi-state exposures, and return-to-work programs • Actively manage a complex book of WC business, focusing on portfolio profitability, retention, and growth targets • Negotiate pricing, terms, and conditions with brokers and agents, while identifying cross-sell opportunities across other commercial lines • Build, maintain, and expand strong relationships with brokers, agents, and internal stakeholders to drive new business opportunities and maximize retention • Partner with claims, loss control, and actuarial teams to deliver a comprehensive underwriting approach and improve risk selection • Provide accurate forecasting, participate in business planning, and contribute to achieving underwriting and financial performance goals • Mentor and support junior underwriters, providing guidance on WC underwriting practices, classification accuracy, and regulatory considerations • Stay current on Workers’ Compensation market trends, regulatory changes (particularly California WC), rate filings, and emerging risks, and adjust underwriting strategies accordingly • Support process improvements and leverage technology to enhance underwriting efficiency and decision-making

• Serve as the primary point of contact for caregivers and families via phone, text, and email. • Guide caregivers through the onboarding process, training milestones, required documentation, and program requirements. • Manage an active caseload of caregivers, ensuring timely completion of onboarding tasks and successful transition into active care. • Provide ongoing support to enrolled families by answering questions, resolving concerns, and coordinating requests with internal teams. • Coordinate care logistics, including scheduling Start of Care (SOC) visits, training sessions, and other caregiver appointments. • Maintain accurate documentation and caregiver records across internal systems. • Monitor caregiver progress, proactively follow up on outstanding requirements, and remove barriers that may delay onboarding or care delivery. • Communicate caregiver feedback and family concerns with clinical, operations, and support teams to ensure timely resolution. • Handle a high volume of daily communication through calls, text messages, and email while maintaining exceptional service quality. • Educate caregivers and families on program processes, expectations, and available resources in a clear and supportive manner. • Help improve caregiver engagement by providing encouragement, coaching, and proactive follow-up throughout their journey. • Collaborate cross-functionally to improve operational workflows and enhance the caregiver experience.