Empowering every family caregiver
Family Care & Empowerment Associate
Location
Brazil
Posted
14 hours ago
Salary
0
Seniority
Mid Level
Job Description
Family Care & Empowerment Associate
Abby Care
• Serve as the primary point of contact for caregivers and families via phone, text, and email. • Guide caregivers through the onboarding process, training milestones, required documentation, and program requirements. • Manage an active caseload of caregivers, ensuring timely completion of onboarding tasks and successful transition into active care. • Provide ongoing support to enrolled families by answering questions, resolving concerns, and coordinating requests with internal teams. • Coordinate care logistics, including scheduling Start of Care (SOC) visits, training sessions, and other caregiver appointments. • Maintain accurate documentation and caregiver records across internal systems. • Monitor caregiver progress, proactively follow up on outstanding requirements, and remove barriers that may delay onboarding or care delivery. • Communicate caregiver feedback and family concerns with clinical, operations, and support teams to ensure timely resolution. • Handle a high volume of daily communication through calls, text messages, and email while maintaining exceptional service quality. • Educate caregivers and families on program processes, expectations, and available resources in a clear and supportive manner. • Help improve caregiver engagement by providing encouragement, coaching, and proactive follow-up throughout their journey. • Collaborate cross-functionally to improve operational workflows and enhance the caregiver experience.
Job Requirements
- Bilingual in English and Spanish with excellent verbal and written communication skills.
- 3+ years of experience in customer service, healthcare operations, care coordination, patient support, caregiver support, or a similar client-facing role.
- Experience managing phone-based customer interactions and maintaining high-quality service.
- Strong empathy, emotional intelligence, and relationship-building skills.
- Excellent organizational and multitasking abilities with strong attention to detail.
- Ability to manage multiple priorities in a fast-paced, evolving environment.
- Strong problem-solving skills and ability to think independently.
- Comfortable explaining complex processes in a simple, easy-to-understand manner.
- Experience maintaining accurate records using CRM or internal systems.
- Proficient with Google Workspace.
Benefits
- Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – global team members are eligible for an annual company performance bonus.
- Generous paid time off. We provide 15 days of paid time off that allow you to recharge, along with 10 paid company US holidays.
- Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
- Set Up for Success. We provide a company-issued laptop to support you in your role.
- Growth Opportunities. Build your leadership skills while working with teams in various markets across the US.
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