Qualfon

• Handle inbound and/or outbound calls with consumers seeking individual health insurance (Under‑65) • Display compassion when assisting individuals • Build customer relationships, earning their loyalty and trust • Provide objective information pertaining to coverage, annual notice of chance, pharmacy/network coverage, and drug formularies • Demonstrating sales skills • Self-motivated, able to work independently, and adhere to an assigned schedule with minimal assistance • Enjoy working in a fast-paced environment while maintaining a professional attitude • Accurately complete applications and enrollments in compliance with CMS, state, and company guidelines • Meet or exceed daily and monthly sales, quality, and productivity goals • Maintain thorough and accurate documentation in CRM and enrollment systems • Adhere to all compliance, scripting, verification, and call quality standards • Maintain professionalism, empathy, and customer-first communication at all times • Conduct needs-based consultations to recommend appropriate health and ancillary insurance products.

• Answering inbound phone helping individuals in understanding their coverages and selecting the right products, services • Making outbound calls to follow up with customers • Demonstrating compassion when assisting individuals • Building customer relationships, earning their loyalty and trust • Assist with workflow of applications for Medicare consideration answering questions as it relates to policies

• Drive new-logo revenue growth by identifying, pursuing, and closing new BPO/CX partnerships within Retail and E-commerce companies • Own the full sales cycle — from prospecting and pipeline generation through solutioning, proposal development, and contract close • Partner closely with Solutions, Delivery, Marketing, Finance, and Executive Leadership to build compelling, compliant, and commercially sound offers • Represent Qualfon at industry conferences, trade shows, and networking events

• Own new-logo revenue targets within the Tech, Media, Communications vertical • Build and manage a robust pipeline of qualified prospects through outbound prospecting • Identify target accounts across CX, Tech and Sales with BPO/CX outsourcing needs • Represent Qualfon at industry conferences and trade shows (e.g., CCW) • Develop and execute account-based sales strategies for high-priority prospects • Lead the full sales cycle from initial outreach through contract signature • Partner with Solutions and Delivery teams to shape compelling proposals • Negotiate commercial terms, pricing structures, and contract frameworks • Build multi-year growth narratives and business cases for C-suite buyers • Build and maintain executive-level relationships with prospective client stakeholders • Act as a trusted advisor by understanding prospects' business goals • Lead strategic discovery sessions and executive-level pitch presentations • Act as the internal "quarterback" for new deal pursuits, aligning stakeholders across teams • Drive urgency and accountability across internal teams to meet client timelines

• Respond to inquiries via inbound and outbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner • Main type will be handling basic Eligibility and Benefits questions to dental Providers • Forwarding specific inquiries as directed for priority resolution • Documenting each encounter/resolution in the computer tracking system • Strong capacity to retain information • Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor. • Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude • Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance • At ease with multi-tasking in several computer applications at once while holding a conversation with a customer.

Role Description Qualfon is hiring immediately for Seasonal Customer Service Professionals to work from home (100% remote) fielding inbound calls from our customers regarding their benefits and claims. Our Customer Service Representatives will have virtual paid training from their home in South Carolina. - Respond to inquiries via inbound and outbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner. - Main type will be handling basic eligibility and benefits questions to dental providers. - Forwarding specific inquiries as directed for priority resolution. - Documenting each encounter/resolution in the computer tracking system. - Strong capacity to retain information. - Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor. - Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude. - Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance. - At ease with multi-tasking in several computer applications at once while holding a conversation with a customer. Qualifications - One-year previous call center or equivalent role/position. - Ability to attend 100% classroom training program. - Dental care industry experience and knowledge considered a strong advantage. - Passion to meet or exceed performance goals. - Working in a time-sensitive environment. - Typing speed of 25 WPM with 90% accuracy required. - Strong communication skills—clear, caring, and professional. - Solid computer skills, including MS Office and navigating the web. - Reliability, flexibility, and a commitment to getting the job done right. Requirements - Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible). - Operating system – Windows 11. - The computer must have at least 8GB of RAM and a Processor speed – i3 4th generation or better. - 2nd computer monitor required. - USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended); 3.5 mm headsets and gaming style headsets are not approved. - High-speed Internet via wired ethernet connection; no Wi-Fi, Satellite or Hot Spot. - Wired provider - No mobile broadband connections allowed. - Upload speed of 25 Mbps; Download speed of 50 Mbps. - The Internet service provider (ISP) must be highly stable with 1% or less packet loss. - Latency under 100ms. - Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS 14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT. Benefits - Pay Range: USD $15.00 - USD $15.00 /Hr. Company Description QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

• Develop and execute outbound prospecting strategies to generate qualified sales opportunities. • Identify and research target accounts across multiple industries. • Engage C-level executives and senior decision-makers including CEOs, CMOs, CROs, COOs, VPs of Sales, Sales Operations leaders, and Marketing executives. • Generate qualified meetings through outbound calls, email campaigns, LinkedIn outreach, referrals, networking, and industry events. • Conduct initial discovery conversations to understand prospect needs, business challenges, and growth initiatives. • Qualify opportunities using established sales qualification methodologies before transitioning opportunities to senior sales executives. • Maintain a consistent pipeline of qualified opportunities that supports company revenue objectives. • Identify organizations with a strong fit for the company's solutions. • Gather key business intelligence including current sales and marketing initiatives, buying timelines, budget indicators, and decision-making processes. • Document qualification details and next steps within CRM. • Schedule introductory meetings between qualified prospects and executive sales leadership. • Ensure smooth handoff of opportunities while remaining engaged as needed during early sales discussions. • Build credibility and trusted relationships with prospective clients during early engagement. • Maintain regular follow-up with prospects through structured outreach campaigns. • Collaborate with marketing to execute lead nurturing and demand generation initiatives. • Work closely with sales leadership to refine target account strategies and messaging. • Monitor industry trends, competitive activity, and emerging customer acquisition technologies. • Share prospect feedback and market insights with leadership to improve messaging and campaign effectiveness. • Represent the company at selected conferences, networking events, and customer meetings.

• Answering inbound phone helping individuals in understanding their coverages and selecting the right products, services • Making outbound calls to follow up with customers • Demonstrating compassion when assisting individuals • Building customer relationships, earning their loyalty and trust • Assist with workflow of applications for Medicare consideration answering questions as it relates to policies

• Answering inbound phone helping individuals in understanding their coverages and selecting the right products, services • Making outbound calls to follow up with customers • Demonstrating compassion when assisting individuals • Building customer relationships, earning their loyalty and trust • Assist with workflow of applications for Medicare consideration answering questions as it relates to policies

• Answering inbound phone helping individuals in understanding their coverages and selecting the right products, services • Making outbound calls to follow up with customers • Demonstrating compassion when assisting individuals • Building customer relationships, earning their loyalty and trust • Assist with workflow of applications for Medicare consideration answering questions as it relates to policies