Abby Care

• Design, implement, and evaluate Abby Care’s multi-state Clinical Quality Improvement (CQI) and Quality Assurance (QA) programs. • Partner closely with state Directors of Nursing and Clinical Leads to standardize clinical practices across all active and upcoming markets. • Build a deeply rooted organizational culture that prioritizes patient safety, exceptional care, and caregiver compliance. • Serve as the internal subject matter expert on state-specific Medicaid paid family caregiving regulations, Electronic Visit Verification (EVV), and Home Health Agency (HHA) scope of practice. • Maintain and guarantee perpetual audit-readiness for state Departments of Health (DOH), CMS, and commercial payer reviews. • Deliver targeted remediation training and policy updates to clinical leadership when compliance gaps or regional regulatory updates occur. • Oversee corporate charting standards and multi-state clinical audit frameworks. • Establish performance benchmarks for electronic charting, ensuring clinical necessity is robustly documented to protect authorization utilization and minimize compliance risk. • Analyze complex clinical data and Key Performance Indicators (KPIs), including patient readmission rates, extended visit trends, and clinical incident reports, to drive meaningful interventions and workflow improvements. • Oversee the formal escalation, investigation, and reporting of all critical incidents across operations. • Ensure thorough Root Cause Analyses (RCA) are completed for variances and promptly deploy sustainable Corrective Action Plans (CAPs).

• Serve as the primary point of contact for all Level 1 and Level 2 technical issues, including desktop support, network connectivity, application access, and hardware issues. • Lead the implementation and administration of the AI-powered helpdesk platform; configure automation rules, ticket routing, and self-service workflows to reduce manual intervention and resolution time. • Provide cross-functional support on applications and systems, assisting employees across all departments. • Lead the Okta deployment and ongoing administration; build automated provisioning and deprovisioning workflows, configure SSO integrations, and enforce least-privilege access policies across all business applications. • Design and implement zero-touch onboarding and offboarding automation, integrating Okta, JAMF, and Workday (in preparation for the January 2027 HRS migration from Rippling) to ensure day-one readiness and immediate access revocation at separation. • Create, maintain, and update high-quality documentation (SOPs, knowledge base articles, and system diagrams) for all platforms, integrations, and support processes. • Identify recurring technical issues and proactively implement process changes, solutions, and automation to improve efficiency and reduce ticket volume. • Own the full device lifecycle for a 600-employee fleet (95% macOS, 5% Windows) including procurement, zero-touch provisioning via JAMF and DEP/ADE, asset tracking, maintenance, and secure wipe/destruction.

Role Description We are looking for a highly empathetic and proactive Family Care Associate to serve as a primary point of contact for caregivers and families. This role is heavily communication-focused and requires someone who thrives in a fast-paced environment, can independently manage responsibilities, and is comfortable handling high volumes of calls, texts, and follow-ups. The ideal candidate is organized, adaptable, emotionally intelligent, and able to maintain professionalism while supporting caregivers through day-to-day concerns and escalations. This is a client-facing role that requires excellent English communication skills and a strong sense of accountability. Key Responsibilities - Serve as the primary point of contact for parents and caregivers via phone, text, and email - Handle inbound calls and follow-up communications with caregivers and families - Conduct approximately 180 calls per month while maintaining a high level of service - Provide timely, empathetic, and professional responses to caregiver and parent concerns - Coordinate caregiver updates, requests, and feedback with the internal care team - Maintain accurate documentation of interactions and updates within internal systems - Ensure caregivers and families receive clear communication and ongoing support throughout their experience - Manage multiple conversations, follow-ups, and tasks simultaneously - Monitor caregiver concerns and ensure issues are properly addressed and communicated internally - Adapt quickly to new processes, workflows, and operational changes Qualifications - 3+ years of experience in call management, customer support, call centers, or high-volume communication roles - 1+ year of experience in the medical, healthcare or caregiving industry experience - Experience handling escalations and difficult conversations professionally - Experience working in caregiver support, care coordination, or healthcare operations - Previous experience as a Team Lead, SME, or escalation support representative - Familiarity with Dialpad or similar calling systems - Experience in high-volume client-facing communication environments - Strong verbal and written English communication skills with a neutral or understandable accent - Comfortable working independently with minimal supervision - Highly organized with strong follow-through and task management skills - Ability to multitask and prioritize effectively in a fast-paced environment - Strong empathy and emotional intelligence, particularly when dealing with caregivers and families - Positive, can-do attitude with a willingness to learn and adapt - Open to constructive feedback and continuous improvement - Must be able to work 8:00 AM – 4:00 PM EST schedule, Monday to Friday - Strong adaptability and willingness to learn new processes quickly Benefits - Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – global team members are eligible for an annual company performance bonus. - Generous paid time off. We provide 15 days of paid time off that allow you to recharge, along with 10 paid company US holidays. - Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat. - Set Up for Success. We provide a company-issued laptop to support you in your role. - Growth Opportunities. Build your leadership skills while working with teams in various markets across the US.

Care Experience Manager Location: Indianapolis, IN, USA Full-time Hybrid Department: Operations Job Description: About Abby Care Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home. Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide. We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country. The Role We are seeking a dynamic and compassionate individual to join us as a Care Experience Manager. This role will report into the General Manager of Indiana. This is a Full-Time Hybrid position based in Indianapolis, IN. This is not a typical support role—it is a leadership position that blends operational oversight, team development, cross-functional collaboration, and a relentless focus on the family journey. You will manage and grow a team of Care Operations Associates, Family Associates and Care Coordinators, ensuring every interaction delivers excellence, empathy, and impact. You’ll be responsible for key KPIs and growth goals, shaping systems, scaling processes, and driving measurable outcomes that empower families navigating complex healthcare challenges. The Requirements: - 3+ years of leadership experience in consulting, operations, startups, strategic initiatives, or similar verticals - Bachelor's or Associate's Degree in a relevant field - Experience with CRM systems, support platforms, and data reporting tools - Experience managing offshore or remote teams is preferred - A background in healthcare is preferred Key Responsibilities: - Team Leadership & Development - Lead, mentor, and hire a high-performing team focused on delivering an unparalleled family care experience. Cultivate a strong, values-driven culture centered on empathy, accountability, and continuous growth. - Operational Excellence - Own the end-to-end design, implementation, and optimization of care support workflows. Set and track key performance indicators (KPIs) including response times, satisfaction scores, and family retention metrics. - Cross-Functional Collaboration - Partner closely with Clinical, Technology, and Product teams to streamline processes and ensure family needs are met efficiently and with care. Work with educators to ensure the training process is seamless and supportive. - Continuous Improvement - Strong operational foundation in process development, program management, and efficiency optimization, leveraging data and qualitative insights to drive innovation, improve family outcomes, and continuously evolve systems for scalability and stronger training outcomes. Benefits: - Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus. - Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability. - Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays. - Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat. - Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). - Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows. We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation. Our Values - Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?” - Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand. - Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. - Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. - Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

Lead the development of a comprehensive data layer and analytics function, establish core metrics, drive cross-functional alignment, and mentor a high-performing team to enhance data-driven decision-making and operational efficiency.

Role Description We're looking for a passionate and detail-oriented expert to join us as a Payer Authorization Operations Manager . This is a Full-Time Remote opportunity based in Denver, Colorado . You are a strategic authorization operator who turns complex Colorado LTSS and LTHH requirements into seamless patient care—navigating Colorado Medicaid systems and building trust with case managers, internal stakeholders, and HCPF to ensure uninterrupted services for vulnerable populations. Key Responsibilities: - Master Colorado's LTHH landscape. - Lead authorization operations for Colorado's HCBS waiver programs (CHCBS, EBD, SLS, CES, CFC) and Long Term Home Health services, ensuring 100% compliance with HCPF policies and ColoradoPAR system requirements. - Oversee end-to-end prior authorization. - Own prior authorization process while leading and managing the team of Doc Collectors and Re-Authorization Associates, maintaining current knowledge of payer requirements and ensuring adherence to all guidelines and timelines. - Manage Reauthorizations. - Build out the process and manage the team handling all reauthorization submissions for Colorado's waiver programs (CHCBS, EBD, SLS, CES, CFC) and Long Term Home Health services to ensure patients have no lapse in care. - Internal Coordination. - In cases where appeals are needed, act as an expert to help families navigate the appeals process as and when appropriate. Coordinate with our internal teams to troubleshoot and resolve any issues around authorizations impacting the revenue lifecycle. - Lead complex case resolution. - Serve as the escalation point for disputed Colorado Medicaid authorizations, appeals, and emergency requests, working directly with HCPF and Acentra (Kepro) to advocate for timely patient care approvals. - Navigate dual eligibility complexities. - Build expertise in Medicaid coordination for Colorado beneficiaries; manage intricate authorization scenarios involving and ensure seamless care transitions. - Drive team excellence. - Create and execute training programs on Colorado-specific prior authorization requirements, mentor staff on LTHH waiver nuances, and establish performance metrics that drive strong approval rates and sub-10-day processing times. Qualifications - 5+ years Colorado Medicaid authorization experience (LTHH, LTSS or waiver programs) with a proven track record of managing complex authorization portfolios and achieving high approval rates. - Bachelor's degree in Healthcare Administration, Business, or equivalent is preferred. - Colorado Medicaid certification and LTHH authorization training strongly preferred. - Existing deep knowledge of Colorado's LTHH ecosystem including HCPF policies, prior auth operations, case coordination, and ColoradoPAR system; can demonstrate successful navigation of Colorado waiver program transitions and appeals. - Expert relationship builder with strong communication, problem-solving, and stakeholder management skills; proven ability to work effectively with state agencies, payer entities, and provider networks. - High-agency operator who executes cross-functional work in ambiguous regulatory environments; process-driven and metrics-focused with experience in CRM systems, data analysis, and Indiana-specific compliance requirements. Benefits - Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus. - Comprehensive health coverage that works for you. Choose from high-quality medical dental and vision options, including a $0 deductible PPO and a company-funded HSA, alongside employer-paid life and disability insurance. - Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays. - Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat. - Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). - Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

Salesforce Administrator (Contract) Location: Hybrid out of San Francisco, CA Team: Operations Location: San Francisco Job Description: Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home. Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide. We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country. The Role We’re looking for an organized and detail-orientated Salesforce Administrator to support ongoing data migration and data quality initiatives across our core systems. This is a hybrid contract role based in San Francisco, focused on executing and validating data migrations into Salesforce, supported by source data from Salesforce, Snowflake, CSVs and other systems. This role is critical to ensuring data accuracy reliability as we migrate, clean, and reconcile data across platforms that support operational workflows. The analyst will work from defined migration plans and mappings, and will collaborate closely with Operations, Analytics, and Engineering partners. This is an execution-heavy role — ideal for someone who is comfortable working with structured data, understands how systems connect, and can follow complex instructions with precision and care. The Requirements: - 3+ years of experience with Salesforce data (objects, fields, relationships, flows) - 3+ years of experience performing data migrations or imports - Working proficiency in SQL is strongly preferred - Job Automation or Integration Experience is preferred - Familiarity with data governance, auditability, or regulated data environments Key Responsibilities: - Execute data migrations into Salesforce from source systems following documented mappings and procedures - Upload, transform, and reconcile data in Salesforce using tools such as Data Loader, Data Import Wizard, or equivalent - Validate migrated data for completeness, accuracy, referential integrity, and duplication - Troubleshoot and flag data issues, mismatches, or unexpected behaviors for escalation - Document migration steps, issues, and resolutions clearly for auditability and repeatability - Partner with internal teams to understand object relationships, field definitions, and business rules - Support cleanup, normalization, and ongoing data hygiene initiatives post-migration - Adhere to data privacy, security, and compliance standards Who We’re Looking For - Technical Experience - You have 3+ years of experience in data migration applications. Precise and careful, comfortable with Salesforce data structures/flows and common breaking points. You are someone who takes pride in clean, correct data and understands its impacts on downstream operations - Communication - Clear, professional communicator across verbal, written, and digital channels. Comfortable clarifying requirements and working within defined rules - Analytical - Can parse through and digest large amounts of data to find key insights driving migration success. SQL knowledge is a plus. - Collaboration - You excel in independent ownership and cross-functional, asynchronous workflows. You can communicate clearly with both technical and non-technical stakeholders. - Adaptability - Solutions-oriented and quick to pivot in the face of change or uncertainty. Highly organized with a knack for problem-solving and a drive to make processes better every day. Our Value Proposition to You - Market Range (US-based contractor): - $60–$90 per hour depending on experience level - Estimated 3-month contract value: $28,800 – $43,200 - Opportunity for hire after contract Project Scope Key Workstreams 1. Migration Execution - Load data into Salesforce following documented field mappings and transformation rules - Use tools such as Data Loader, Data Import Wizard, or equivalent - Handle large datasets across multiple related objects 2. Validation & Reconciliation - Validate record counts, field accuracy, and referential integrity - Identify duplicates and mismatches - Perform post-migration reconciliation checks - Confirm alignment with business logic and object relationships 3. Issue Identification & Escalation - Troubleshoot failed loads and integrity errors - Flag inconsistencies or unexpected behaviors - Partner with Engineering/Analytics for resolution 4. Documentation & Auditability - Clearly document migration steps, logic, and issues - Maintain repeatable procedures for future migrations - Ensure compliance with data governance standards 5. Post-Migration Data Hygiene - Support cleanup, normalization, and QA checks - Help strengthen data reliability across systems Other potential projects: - SFDC Admin and Maintenance - Sales Engineering Build - Marketcloud Implementation - External Integrations (PandaDocs, Slack) and Flows We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

About Abby Care Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home. Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide. We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country. The Role The schedule for this role is Monday to Friday, 9:00 AM – 5:00 PM EST. We are seeking a highly organized and compassionate Document Collection Associate to support our onboarding and credentialing processes. In this role, you will be responsible for collecting, reviewing, and managing critical documentation from caregivers and families while ensuring compliance with healthcare regulations. This is a fast-paced, phone-heavy role ideal for someone who thrives in high-volume environments and is passionate about delivering a smooth and supportive experience for families. Key Responsibilities: - Collect, review, and track required documentation (e.g., IDs, certifications, health records) from caregivers and families - Make outbound calls and handle inbound inquiries to guide families through the documentation process - Manage a high volume of daily calls (50–70) with professionalism, empathy, and efficiency - Ensure all documentation is accurate, complete, and compliant with state and Medicaid/Medicare requirements - Communicate clearly and compassionately via phone, email, and text - Maintain organized records and track expiring documents, sending timely follow-ups and reminders - Collaborate cross-functionally with onboarding, credentialing, and family support teams The Requirements: - 2+ years of experience in customer service and/or administrative support in the healthcare industry - Proven experience handling high-volume inbound and outbound calls in a fast-paced environment - Proficiency with CRM systems, shared drives, and document tracking tools - Strong organizational skills and exceptional attention to detail - Ability to multitask, prioritize follow-ups, and meet deadlines - Compassionate, patient, and professional communication style - Fluent in both English and Spanish - Experience with prior authorizations or healthcare operations - Familiarity with healthcare documentation standards, HIPAA, or Medicaid - Experience using tools such as Salesforce, Slack, Google Drive, or similar platforms Our Values - Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?” - Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand. - Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. - Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. - Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. Benefits: - Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – global team members are eligible for an annual company performance bonus. - Generous paid time off. We provide 15 days of paid time off that allow you to recharge, along with 10 paid company US holidays. - Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat. - Set Up for Success. We provide a company-issued laptop to support you in your role. - Growth Opportunities. Build your leadership skills while working with teams in various markets across the US. We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

About Abby Care Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home. Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide. We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country. The Role The Medical Claims Payment Posting, Reconciliation & Reporting Specialist is responsible for accurately posting insurance payments, reconciling daily deposits, resolving payment discrepancies, and generating financial and operational reports. This role ensures the integrity of revenue cycle processes and supports the organization’s financial performance through precise payment management and analysis. Key Responsibilities: - Accurately post insurance claim payments, adjustments, and denials into the practice management or billing system. - Review and interpret Explanation of Benefits (EOBs), Electronic Remittance Advices (ERAs), and correspondence from payers. - Apply correct contractual adjustments and identify underpayments, overpayments, or missing payments. - Perform daily reconciliation of posted payments against bank statements and deposits. - Investigate discrepancies between posted amounts and actual payments; escalate unresolved variances as needed. - Maintain accurate logs of deposits, remittances, and reconciliation summaries. - Conduct monthly reconciliation for internal financial reporting requirements. - Process payment batches and reconcile payment uploads to bank deposits. - Identify claim denials, partial payments, or payer inconsistencies. - Communicate with billing team members or payers to resolve payment issues. - Track recurring denial trends and recommend corrective actions to improve clean-claim rates. - Produce daily, weekly, and monthly payment and reconciliation reports. - Generate operational reports such as payment trends, payer performance, denial summaries, and accounts receivable insights. - Provide analysis supporting month-end closing and financial reviews. - Assist leadership with customized reporting requests. - Ensure compliance with HIPAA, payer guidelines, and internal financial protocols. - Maintain accurate and organized documentation of payments, remittances, and reconciliation records. - Support audit requests by supplying detailed payment and reporting documentation. The Requirements: - High school diploma or equivalent; associate degree or business/healthcare coursework preferred. - 3-5 years of experience in medical billing, payment posting, or healthcare revenue cycle operations. - Proven experience working with EOBs, ERAs, CPT/ICD-10 codes, and insurance payer processes. - Strong experience in payment reconciliation and financial reporting. - Proficiency with billing systems (e.g., Epic, Athena, NextGen, eClinicalWorks, Kareo, etc.) and Excel/Google Sheets. (CollaborateMD experience is highly preferred). - Hands-on experience navigating multiple insurance portals. - Prior experience managing or supervising a team. - Background in accounting or finance is a strong plus. - Strong proficiency in billing platforms and revenue cycle systems. - Experience with Excel or Google Sheets for reporting and reconciliation. - Comfortable learning and working within multiple healthcare technology platforms. Location Requirement This is a remote position; however, applicants must currently and permanently reside in one of the following states due to legal and operational requirements: California (CA), Colorado (CO), Indiana (IN), Massachusetts (MA), Georgia (GA), Tennessee (TN), Pennsylvania (PA), New Jersey (NJ), or Florida (FL). Candidates not meeting this requirement will not be considered. Our Values - Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?” - Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand. - Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. - Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. - Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. Benefits: - Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus. - Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability. - Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays. - Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat. - Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). - Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows. We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

• Serve as the Company’s Primary Employment Law Advisor • Counsel People team, executives and functional leadership on employee relations, performance management, discipline, terminations, leaves of absence, accommodations, and sensitive personnel matters. • Provide real-time, practical guidance on complex employment situations. • Balance legal risk with operational realities in a fast-moving, complex environment. • Advise executive leadership on workforce strategy, organizational change, and risk mitigation. • Build the Employment Law Infrastructure • Design and implement scalable frameworks for managing employee relations, investigations, discipline, and separations. • Create policies, handbooks, playbooks, templates, and decision trees for HR and managers. • Develop a proactive, multi-state compliance strategy for a distributed and growing workforce. • Establish consistent processes that reduce reactive firefighting and enable the company to scale responsibly. • Lead Wage-and-Hour and Multi-State Compliance • Advise on classification, overtime, scheduling, and all wage-and-hour issues affecting non-exempt and home-based employees. • Navigate multi-state employment law complexity and support expansion into new jurisdictions. • Monitor evolving federal, state, and local employment laws and translate them into actionable guidance. • Manage Investigations and Disputes • Conduct and oversee significant workplace investigations and sensitive matters. • Manage employment litigation strategy and coordinate with outside counsel efficiently. • Handle administrative agency charges, demand letters, and pre-litigation disputes. • Drive Training and Culture • Design and deliver training programs for managers and People team. • Partner with People team and leadership to embed a legally compliant, people-centered workplace culture. • Support reorganizations, acquisitions, and new business initiatives.