America's fastest growing collegiate custom apparel company six years in a row.
Merchant Support Specialist
Location
India
Posted
9 days ago
Salary
0
Seniority
Senior
Job Description
Merchant Support Specialist
Fresh Prints
• Deliver a best-in-class customer experience by responding promptly to customer inquiries • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed • Become a product expert so you can answer questions quickly and accurately • Manage 20–30 open customer conversations at a time • Own follow-ups and ensure all tickets are resolved in a timely manner • Collaborate with internal teams on escalated or complex issues • Spot trends in support issues and share insights with product, tech, and ops • Contribute to internal knowledge-sharing (documentation, training, etc.)
Job Requirements
- Proven experience in supporting Shopify merchants
- Excellent communication and problem-solving skills
- You love helping people and can think on your feet
- Comfortable wearing many hats and juggling priorities
- Ability to multitask, stay organized, and manage time effectively
- Experience in e-commerce, SaaS, or analytics is a plus
- Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus
- Comfortable with providing weekend support
Benefits
- Competitive salary and equity packages
- Flexible vacation and PTO
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