Fresh Prints logo
Fresh Prints

America's fastest growing collegiate custom apparel company six years in a row.

Merchant Support Specialist

EcommerceEcommerceFull TimeRemoteSeniorTeam 11-50Since 2013H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

9 days ago

Salary

0

Seniority

Senior

EnglishSQLTableau

Job Description

Merchant Support Specialist

Fresh Prints

• Deliver a best-in-class customer experience by responding promptly to customer inquiries • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed • Become a product expert so you can answer questions quickly and accurately • Manage 20–30 open customer conversations at a time • Own follow-ups and ensure all tickets are resolved in a timely manner • Collaborate with internal teams on escalated or complex issues • Spot trends in support issues and share insights with product, tech, and ops • Contribute to internal knowledge-sharing (documentation, training, etc.)

Job Requirements

  • Proven experience in supporting Shopify merchants
  • Excellent communication and problem-solving skills
  • You love helping people and can think on your feet
  • Comfortable wearing many hats and juggling priorities
  • Ability to multitask, stay organized, and manage time effectively
  • Experience in e-commerce, SaaS, or analytics is a plus
  • Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus
  • Comfortable with providing weekend support

Benefits

  • Competitive salary and equity packages
  • Flexible vacation and PTO

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