• Provide Tier 2 Technical Support to all business partners • Work under limited supervision handling both routine and non-routine situations or questions • Provide prompt, professional communication with external and internal customers, including Delta’s Contact Center, Rep agencies, sales, marketing, and engineering • Respond to telephone calls and emails that require product research, both general and technical • Partner with Product Managers, Engineers, and Sales Managers to help resolve more complex customer issues and concerns • Monitor all communication channels to ensure proper follow-up is done to resolve inquiries promptly • Ask qualifying questions to identify customer needs • Fully answer, and anticipate, the needs of our customers to prevent repeat communications • Address customer dissatisfaction with care, perseverance, and concern • Handle multiple tasks and make business decisions with little supervision • Attend cross-functional meetings as needed to support company initiatives • Mentor and train other specialists as needed during their onboarding or continuous learning, which may include reviewing their work and offering constructive feedback

• Leads, manages, and coordinates the LivaNova strategy in Egypt • Provide excellent sales and service to end users for the NM products • Project and achieve sales targets in units and revenue within assigned territories • Continuously evaluate the market and report market conditions • Compile required reports and customer presentations • Effective ongoing communication with customer contacts and internal colleagues • Formulate Territory Business Plan including objectives and strategies • Train customers and maintain training requirements • Achieve KPIs in line with company objectives • Ensure that all sales and marketing activities are aligned with company compliance policy • Provide timely monthly sales reports, expense reports and account profiles.

• Assist with the development and execution of communication strategies supporting VA healthcare transformation initiatives. • Support media relations activities, including drafting press releases and responding to media inquiries. • Assist in managing and creating content for social media platforms, ensuring consistency with the VA’s messaging. • Coordinate internal and external communications, including preparing communication materials such as presentations, reports, and briefings. • Help monitor and evaluate the effectiveness of communication efforts, including tracking media coverage and social media engagement. • Support advertising efforts across different channels, ensuring alignment with organizational objectives. • Assist in maintaining content on the VA’s public-facing websites and digital platforms. • Participate in team meetings and provide updates on communication initiatives. • Assist senior communications staff with day-to-day activities related to public relations and outreach.

• Coordinates all aspects of the saw product line, from conception to sale. • Optimize and mine sales through industrial distributor channel partners. • Prospect, qualify, and develop new end-user customers in various industries. • Present, demonstrate, and sell The L.S. Starrett Company Saw portfolio. • Work independently or with distributor sales team to develop end-user customers. • Qualify customer needs and develop new sales opportunities. • Manage, develop, and grow sales by supporting distributor partners.