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Senior Product Specialist

Product SpecialistProduct SpecialistOtherRemoteSeniorTeam 10,001+Since 1929H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

126 days ago

Salary

$23 - $37 / hour

Seniority

Senior

High School5 yrs expEnglish

Job Description

Senior Product Specialist

Masco Corporation

• Provide Tier 2 Technical Support to all business partners • Work under limited supervision handling both routine and non-routine situations or questions • Provide prompt, professional communication with external and internal customers, including Delta’s Contact Center, Rep agencies, sales, marketing, and engineering • Respond to telephone calls and emails that require product research, both general and technical • Partner with Product Managers, Engineers, and Sales Managers to help resolve more complex customer issues and concerns • Monitor all communication channels to ensure proper follow-up is done to resolve inquiries promptly • Ask qualifying questions to identify customer needs • Fully answer, and anticipate, the needs of our customers to prevent repeat communications • Address customer dissatisfaction with care, perseverance, and concern • Handle multiple tasks and make business decisions with little supervision • Attend cross-functional meetings as needed to support company initiatives • Mentor and train other specialists as needed during their onboarding or continuous learning, which may include reviewing their work and offering constructive feedback

Job Requirements

  • High School diploma required
  • Bachelor’s degree from a 4-year college or university preferred
  • 5+ years of customer service experience, or equivalent combination of education and experience
  • Prior experience working with plumbing products required
  • Advanced, experienced knowledge of Delta’s product lines required
  • Strong knowledge of Delta’s systems and procedures obtained through work experience
  • Systems proficiency (examples: SAP, Salesforce, Team Center, and MS Office)

Benefits

  • Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs
  • Resources for mental, physical, and financial wellbeing
  • LinkedIn Learning access; internal opportunities to work on projects cross-company
  • Four employee-led and self-directed Business Resource Groups
  • Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.

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