Masco Corporation

Role Description The Customer Solutions Representative (Consumer) is an experienced, high-performing frontline role responsible for delivering exceptional service to MHPI Consumer customers across phone, chat, and email channels. The role remains fully customer-facing, with added responsibilities focused on providing assistance to customers and acting as the initial point of contact for consumer-related inquiries and actions pertaining to all Masco Canada product offerings. Qualifications - Graduation degree in any field. Requirements - 2–4 years of experience in a customer service, customer solutions, or contact center environment. - Proven ability to handle high-volume, multi-channel support (phone, chat, email). - Strong problem-solving and de-escalation skills. - High level of system proficiency and attention to detail. - Demonstrated professionalism, accountability, and customer-first mindset. - Excellent English communication skills, both verbal and written. - Strong communication experience with international teams. - Ability to use a computer for 8.5 hours per day. - Ability to use MS Office applications (Outlook, Excel, Word, and PowerPoint). - 1-3 years’ experience in inbound consumer-related call, chat, and email inquiries. Benefits - CTC: As per market standards. - Work Hours: Total 9 hrs (8:30 hrs working + 30 min break). - Shift: 06:00 pm - 03:00 am IST fixed shift, no rotation. Company Description Masco Home Products India (MHPI) is a fully owned subsidiary of Masco Corporation, headquartered in Livonia, MI. The vision of MHPI is to be recognized as a world-class Global Business Services organization driven by the desire for excellence in its people, business solutions, execution, and partnerships with internal customers to develop “Lean and Simple” business solutions.

• Handle inbound calls, chats, and emails from Consumer customers with professionalism and empathy • Resolve product, order, warranty, and service inquiries with a strong focus on first contact resolution • Accurately document interactions and outcomes in CRM and internal systems • Navigate complex or escalated customer situations independently, applying sound judgment and company policy • Maintain strong performance across quality, productivity, and customer satisfaction metrics • Initial point of contact for consumer related inquiries and action pertaining to all Masco Canada product offerings. • Inquiries include, but are not limited to, pricing, specification questions, troubleshooting, repair and installation, features and benefits, product options, proof of delivery, warranty and where to purchase. • Assist the consumer through the administration of our warranty policies and procedures and action the request appropriately. • Maintain a good level of understanding and knowledge of our product offering and its functions through ongoing training sessions in order to effectively answer consumers’ inquiries. • Responsible for the timely review and follow up of all consumer related calls, emails and chats located within the general Customer Service mailbox, as well as personal mailbox. • Refer calls or emails to the technical team as required. Escalate to supervisor when applicable. • Report & document any potentially quality or compliance issues for Performance Management. • Ensure compliance with the Masco Canada Product Compliance Management System • This will be a blended process with prime focus on calls. • Entry of consumer warranty orders required from an incoming call, chat, or email • Order management tasks, not limited to reports and analysis

• Establish and achieve annual sales budgets by product category throughout your designated territory • Build and maintain strong relationships with existing and potential customers by providing consistent value through meaningful communications, personalized dealer visits, and systematic follow-up that leads to lasting partnerships • Seek out new business in designated open markets and transform these prospects into productive Sauna360 dealers • Share your expertise by providing comprehensive sales and marketing training to Sauna dealers • Ensure sales and marketing programs are effectively deployed throughout your region • Represent Sauna360 at trade shows and promotional events

• establish and achieve annual sales budgets by product category throughout your designated territory • build and maintain strong relationships with existing and potential customers • seek out new business in designated open markets and transform these prospects into productive Sauna360 dealers • provide comprehensive sales and marketing training to Sauna dealers • ensure sales and marketing programs are effectively deployed throughout your region • represent Sauna360 at trade shows and promotional events

Role Description The Salesforce Administrator is a proactive individual who can help us continually improve and enhance our Salesforce platform, gather requirements and feedback, and design scalable best practice solutions. We seek an individual with a good understanding of the Salesforce platform who can understand both our current setup and our business objectives to quickly identify improvement areas. The Salesforce Administrator should be comfortable with change management, governance, communication, prioritizing, and providing product support for the Marketing, Customer Service, and Sales organizations. This candidate should be skilled in all aspects of user management, including support tickets, training, and designing solutions with user satisfaction as a priority. Qualifications - 5+ years of experience with CRM systems, at least 3 years directly as an SFDC Admin or equivalent education/experience - In-depth understanding of the architecture, capabilities, and constraints of the Salesforce application - Experience documenting business processes - Experience with the Sales Cloud, Service Cloud, and Experience Cloud (Manufacturing and CPQ are a plus) - Experience in SFDC Lightning Web Components and Aura Components - Experience with Salesforce Admin functions - Mandatory to have Bachelor’s degree - Salesforce certifications: Salesforce Certified Administrator (required) - Salesforce Advanced Admin Certification (preferred) - Salesforce Platform App Builder Certification (preferred) Requirements - Excellent English communication skills, both verbal and written - Strong communication experience with international teams, well-versed with remote working protocols, including virtual collaboration tools, cross-time-zone and best communication practices - Ability to use a computer for 8.5 hours per day - Ability to use MS Office applications (Outlook, Excel, Word, and PowerPoint) - Strong communication skills - Excellent problem-solving and troubleshooting skills - In line with Watkins Wellness code of ethics and core values - SFDC DevOps Methodology - Ability to Lead SDLC principles - Communicate complex information to non-technical personnel Benefits - CTC: As per market standards - Work Hours: Total 9 hrs (8:30 hrs working + 30 min break) - Shift: 4 pm - 1 am IST Other Mandatory Requirement - Must Have Broadband Availability: Minimum 30 MBPS - Only connections from national service providers such as Jio, Tata, Airtel, or Hathway Fiber are acceptable - Home Office Setup (Mandatory): - Working space to accommodate two monitors + 1 laptop (necessary equipment will be provided + additional tools - role if any) - The candidate must have access to a quiet and dedicated home office environment that supports productive remote work - IT Asset Arrangement: - All necessary equipment (based on role) - including one/two monitors, one laptop, and supporting accessories will be provided by the company - Candidates must ensure safe and secure setup and usage of these assets

• The Salesforce Administrator is a proactive individual who can help us continually improve and enhance our Salesforce platform • Gather requirements and feedback, and design scalable best practice solutions • Comfortable with change management, governance, communication, prioritizing, and providing product support for the Marketing, Customer Service, and Sales organizations. • Skilled in all aspects of user management, including support tickets, training, and designing solutions with user satisfaction as a priority • Day-to-day operations: troubleshooting and minor requests. • Salesforce Reports and Dashboard Management. • Delivery of SFDC-related projects and enhancements. • Proactive system maintenance including security reviews and release updates • Document business and technical requirements. • Create unit/regression/UAT test scripts. • Participate in and coordinate the execution of functional unit testing, user role testing, data analysis, and integration testing. • Change Control Project based: training materials and end-user training. • Proactive communication of any platform changes or issues to appropriate stakeholders. • Maintain up-to-date knowledge of Salesforce functionality and best practices, and proactively recommend solutions that drive efficiency and productivity.

Role Description Customer Service Representative (CSR) is responsible for conducting outbound calls and e-mails to customers who have purchased a spa online to provide them with necessary information and expectations regarding all aspects of the spa delivery process. These activities will be done using scripting, information and training provided by the AHS Customer Care team. Qualifications - Mandatory to have Bachelor’s degree Requirements - Business Unit Supported: Watkins Wellness - Location: India (Permanent Remote) - Job Type: Permanent - Experience Required: Min 1-2 years Customer Service experience (Preferably experience Inbound/Outbound Call Center) - Skill Assessment: You may be required to complete a skill assessment task prior to interview. - Shift: 08:30 pm - 05:30 am IST - Work Hours: Total 9 hrs (8:30 hrs working + 30 min break) - CTC: As per market standards - Notice Period: (Immediate joiner preferred) candidate serving notice and left with 30 working days’ notice period preferred. Primary Responsibilities - Perform outbound calls and e-mails to customers to provide necessary information and expectations regarding spa delivery. - Explain and answer questions regarding the spa delivery process, including requirements, recommendations, and available resources. - Provide necessary tracking and reporting information to track program success and ensure positive outcomes. - Consult with the AHS Customer Care team regarding any escalated questions or issues, as needed. - Answer basic product knowledge questions. - Performs all work activities in accordance with company policies and procedures. - Performs other duties as required. Key Skills Required - Excellent English communication skills, both verbal and written. - Strong communication experience with international teams, well-versed with remote working protocols, including virtual collaboration tools, cross-time-zone and best communication practices. - Ability to use a computer for 8.5 hours per day. - Ability to use MS Office applications (Outlook, Excel, Word, and PowerPoint). - Excellent telephone etiquette. - Pleasant, positive, professional attitude. - Ability to remain calm and focused when answering inquiries/concerns. - Ability to use good judgment and work well under pressure. - Outstanding follow-up and follow-through abilities. - Detail oriented. Other Mandatory Requirements - Must Have Broadband Availability: Minimum 30 MBPS - Only connections from national service providers such as Jio, Tata, Airtel, or Hathway Fiber are acceptable. - Home Office Setup (Mandatory): - Working space to accommodate two monitors + 1 laptop (necessary equipment will be provided + additional tools - role if any). - The candidate must have access to a quiet and dedicated home office environment that supports productive remote work. - IT Asset Arrangement: - All necessary equipment (based on role) - including one/two monitors, one laptop, and supporting accessories will be provided by the company. - Candidates must ensure safe and secure setup and usage of these assets.

• Conduct outbound calls and e-mails to customers to provide necessary information and expectations regarding spa delivery. • Explain and answer questions regarding the spa delivery process, including requirements, recommendations, and available resources. • Provide necessary tracking and reporting information to track program success and ensure positive outcomes. • Consult with the AHS Customer Care team regarding any escalated questions or issues, as needed. • Answer basic product knowledge questions. • Perform all work activities in accordance with company policies and procedures. • Perform other duties as required.

Role Description We are building a new Global Business Services (GBS) operating model. In this model, GBS acts as an enterprise orchestration and execution layer, not a traditional shared services organization. This role is a critical senior leader in making that model real. The Director, GBS Transformation & Transition is responsible for coordinating the full delivery of GBS transformation projects and maintaining a steady flow of change across the organization. This position converts strategy into structured activity, ensuring new services, capabilities, and process improvements are successfully implemented within GBS and provided with consistency, speed, and quality. Following initial rollouts, this position acts as the continuous champion of transformation, promoting ongoing improvements, integrating further scope, and steering the organization toward enterprise objectives. What You Will Do - Program & Transformation Execution - Manage the full delivery of GBS transformation initiatives throughout the entire process - Convert strategy into organized plans, schedules, and outcomes - Drive execution rigor across complex, cross-functional programs - Ensure delivery against achievements, scope, and intended outcomes - Continuous Transformation Pipeline Management - Own and manage a rolling portfolio of transformation and improvement initiatives - Partner with GBS leadership to prioritize and sequence initiatives based on business value - Maintain a steady pipeline of new scope transitions, process improvements, and capability enhancements - Ensure GBS remains in a continuous evolution cycle—not a one-time transformation - Transition & Expansion of Scope - Lead the onboarding of new services, geographies, and processes into GBS - Build and complete transition plans for additional work migration - Ensure consistency with GBS operating model and standards - Avoid reintroduction of legacy ways of working during expansion - Continuous Improvement (CI) Program Leadership - Manage detailed continuous development projects within GBS services - Work closely with Digital Operations & Orchestration to find opportunities, sequence tasks, and offer improvements - Ensure improvements are clearly prioritized, accomplished with rigor, and realized in measurable outcomes - Dependency & Risk Management - Identify and actively manage risks, dependencies, and cross-functional interlocks - Maintain access to critical path activities - Advance and resolve issues proactively - Collaborator Coordination - Serve as the primary program coordinator for Finance, HR, IT, Operations, and the Enterprise Transformation Office/PMO - Ensure agreement on scope, timing, dependencies, and approach to execution - Collaborate closely with the Transformation Office/PMO to ensure alignment on enterprise priorities and sequencing - Integrate into broader transformation governance and reporting structures - Facilitate decision-making, resolve cross-functional issues, and maintain momentum across initiatives - Execution Governance & Reporting - Establish and run pragmatic, lightweight governance structures - Track progress, risks, and value delivery - Provide clear, structured reporting to leadership and steering committees - Debut, Stabilization & Handoff - Ensure successful debut of initiatives - Coordinate stabilization and issue resolution - Delegate responsibility to service leads and the Head of Digital Operations & Orchestration - Ensure clear accountability and no gaps post-transition Qualifications - 10–15+ years in GBS, shared services, or enterprise transformation roles - Proven experience leading large-scale GBS transitions or operating-model changes - Strong understanding of Finance and/or HR service models (Operations experience a plus) - Experience working in complex, matrixed global environments - Demonstrated ability to deliver outcomes without formal authority Requirements - Strong strategic and systems thinking - Executive-level program and transition leadership - Ability to translate ambiguity into clarity and action - Comfortable challenging assumptions and holding boundaries - Pragmatic, dedicated approach (not methodology-led) - Clear, confident communicator with senior collaborators Benefits - Full time - Hiring Range: $141,900.00 - $222,860.00 USD - Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

• Process weekly and bi-weekly payroll for US business units ensuring accurate hours, earnings, fringes and deductions according to company guidelines. • Assists with payroll funding, balancing, and reconciliation activities. • Partner with the Tax Accountant on tax research and filings. • Assists with General Ledger entries, reconciliations, and research. • Collaborate with the HRIS team on payroll configuration, testing, implementations, and system upgrades. • Serve as subject matter expert to ensure company compliance with payroll as applicable to withholdings, payment of wages, garnishment, child support and voluntary deductions. • Collects, coordinates and enters payroll data and maintains related payroll records. • Resolve escalated/complex employee issues that require managerial intervention or involve other process areas. • Back up to the payroll team for other pay groups. • Responds to and assembles data as needed for various external audits. • Sets up, processes and responds to child support and wage garnishments. • Responds to verifications of employment and unemployment notices. • Implement process improvements where opportunities for increased efficiencies are discovered. • Troubleshoot payroll and tax issues to help find and implement resolutions. • Verify and process employee purchase rebates. • Other tasks/functions/projects as assigned.