HiBob is a modern HR technology company focused on transforming the way organizations operate in today’s dynamic workplace. Its platform streamlines core HR processes, enhances e
Payroll Technical Support Engineer
Location
United States
Posted
2 days ago
Salary
0
Seniority
Mid Level
Job Description
Payroll Technical Support Engineer
HiBob
Job Description We're looking for a Technical Support Engineer (Payroll Focus) to support our US customers in managing mission-critical payroll workflows . This role combines technical troubleshooting with deep payroll product expertise . You'll help customers navigate complex payroll scenarios, resolve issues impacting pay accuracy, and proactively prevent risks. This is a high-impact role where your work directly affects employees getting paid correctly and on time. There is a strong preference to fill this role in NYC with a hybrid schedule out of our office, but we will consider exceptional candidates who are based in EST or CST time zone and open to working remotely. Location Eligibility: While can be a remote position, HiBob is currently authorized to hire in the following states: AZ, CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA. Job Requirements - 4+ years of technical support experience supporting Payroll applications, Payroll platforms, HRIS systems, or HR SaaS applications - Strong understanding of payroll systems, payroll data flows, and payroll-related business processes - Required - Experience in troubleshooting complex customer issues and performing root cause analysis. - Experience supporting enterprise customers in a technical support or escalation environment. - Experience working with APIs, integrations, webhooks, and data synchronization processes. - Familiarity with SQL and database concepts, including the ability to query or analyze data during investigations. - Ability to analyze workflows and identify configuration gaps - Demonstrates a proactive, self-starter mindset with the ability to take initiative and drive tasks forward independently, requiring minimal supervision Nice to Have - CPP, FPC, or equivalent payroll certifications. - Experience supporting multi-state payroll platforms. - Experience supporting Benefits Administration products. - Basic scripting or HTML/CSS knowledge. - Experience working in a high-growth SaaS environment. Job Responsibilities Own payroll-related escalations - Investigate and resolve issues impacting payroll runs, taxes, benefits, and reporting - Support customers during critical payroll cycles with urgency and precision - Ensure accurate data flow between Bob and payroll systems/integrations Act as a payroll expert - Advise customers on payroll configurations and best practices - Troubleshoot issues related to US payroll compliance and workflows - Help customers understand how system setup impacts payroll outcomes Bridge customers and product - Translate payroll challenges into product feedback and improvements - Partner with Product and Engineering on payroll-related enhancements - Advocate for customer needs in technical discussions Drive proactive improvement - Identify misconfigurations and potential risks early - Recommend process improvements and system guardrails - Contribute to documentation and payroll best practices Benefits At HiBob, our people are at the heart of everything we do.We're building a global village of ambitious, thoughtful, and talented Bobbers who want to do the best work of their careers. With a vibrant NYC office and remote teammates across the country, we've created an environment where people can be themselves, grow quickly, and make a real impact. Joining HiBob means working alongside exceptional people while being supported with competitive compensation, comprehensive benefits, and pre-IPO equity, including the perks below. Ownership & Financial - Equity in a global, high-growth HR tech SaaS leader - 401(k) with a 3% company match effective the month following your start date - $2,500 employee referral bonus Health & Wellbeing - Medical, dental, and vision coverage from day one - $1,920 annual wellness stipend to support your physical and mental wellbeing - Annual Headspace membership and expanded wellness benefits Workplace Flexibility - Hybrid working model for Bobbers in the NY metro area - Temporary work from anywhere for up to 2 months per year (after 6 months) Work-Life Balance - Generous paid time off and company holidays to rest, recharge, and enjoy - Bob Balance Days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter - Your birthday off - plus a special gift from us Work From Home - Home office allowance to set up your ideal workspace Community & Culture - Two paid Social Impact days each year to give back to causes you care about - Frequent team and company social events, both in-person and virtual - Dog friendly office If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!
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