Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFRCT Analysis—provides a color-coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™Analysis), assess coronary blood flow (FFRCT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare. Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 500,000 patients worldwide. The Customer Support Specialist role (CSS) is a full-time role that delivers world-class customer service for HeartFlow’s web-based medical software products to our research and commercial accounts. The CSS is the technical lifeline for accounts and ensures rapid resolution of issues and the achievement of customer satisfaction and customer loyalty targets. The CSS will help integrate the HeartFlow technology into the customers’ workflow and support them as needed.  The HeartFlow support team is a small group that solves problems to help our customers who are trying to provide the best care for their patients. We are looking for someone that enjoys technical troubleshooting in a fast paced and exciting environment. #LI-Remote Job Responsibilities: Help HeartFlow gain worldwide adoption of our novel FFRct product by providing knowledgeable responses to customer inquiries and issues. Provide prompt documentation and complete resolution of reported issues and manage knowledge base for customer issues. Deliver customer feedback into HeartFlow’s Customer Relationship Management system and help team members analyze and distill data to drive improvements in customer support and product development Assist production with incoming case management, troubleshooting and solving technical issues to ensure appropriate case response time Support Sales staff with feedback, product knowledge, and customer usage metrics to assist sales team in market and account penetration Assist in on-boarding new accounts, including system administrators and clinical users Work with IT, Marketing & Sales, and Production to improve customer support quality results by studying, evaluating, and re-designing appropriate processes Develop and provide customer technical support solutions to continually drive improve quality and efficiency Skills Needed: Positive, energetic personality, comfortable in front of groups/customers Responsible, accountable, and ability to work well with teams and cross-functionally Comfortable in high pressure situations Excellent verbal and written communication skills Highly detail-oriented with strong technical skills in MS Office Experience with data analysis techniques and especially the use of MS Excel. Experience with DICOM medical imaging, medical device, EHR/EMR software, or other technical product preferred Experience with Salesforce or other CRM tool highly preferred Fluency in English required, competency in German, Japanese, French and/or Italian desirable Educational Requirements & Work Experience:

• Provide ticket-based creative and technical support for Free, Standard, Pro, and Unlimited plan customers • Resolve customer inquiries with speed and accuracy • Handle escalations from AI layer with expert problem-solving • Analyze trends in our AI support escalations to optimize deflection and improve automated responses • Create and maintain self-service content (help docs, videos, FAQs) • Engage with Reddit community and user forums • Review and process API upgrade requests • Identify trends in support volume and proactively address root causes • Contribute to support process improvements and automation opportunities • Triage complex technical issues for escalation to Enterprise Enablement team

Role Description Do you want to have a fulfilling career with purpose helping people obtain their Social Security benefits? The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. They will provide great customer service and have a clear phone presence. They will be detail-oriented, professional and have a genuine desire to meet the needs of others. Work hours are Monday – Friday from 8:00 am to 5:00 pm. This is a remote work from home position. Essential Functions - Interacts with customers via telephone, email, or in person to provide support and information on services. - Collects and enters information for services. - Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff. - Ensures that appropriate actions are taken to resolve customers’ problems and concerns. - Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. - Performs other related duties as assigned. Qualifications - Must be able to talk on the phone and type at the same time. - Excellent reading, writing, and verbal communication skills including active listening. - Must pass a background check and typing test with a minimum typing speed of 35WPM. - Must have a quiet area for a home office away from noise and distractions. - Service-oriented and able to resolve customer grievances. - Proficient computer skills with the ability to learn new software. - Ability to sit for a long period of time. - Reliable and dependable attendance. Requirements - This job requires a minimum of a high school diploma or G.E.D, and two years of telephone customer service or previous call center experience. Associate's degree is preferred. - Telephone experience is required. Auto dialer experience is highly preferred. - Experience using computers and performing data-entry functions. - Bilingual ability in English and Spanish is a plus. Physical Requirements - Prolonged periods of sitting at a desk, talking on a telephone and working on a computer. Remote Work from Home Requirements - Not all positions are remote; some require that the employee work in the office. - Must have a desk, chair and basic essentials to work from home. - Must have a quiet work area without noise or distractions. - Must have personal high speed internet service (Wi-Fi is not acceptable, must use an ethernet cable). Our minimum internet speed requirement is 100 download & 20 upload speed. - Must be logged onto your work computer and able to answer calls during your normal work hours. - Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV. Benefits - Health, dental, and vision insurance. - Company paid life insurance and disability insurance. - 401(k) plan with an employer match. - Paid time off after 90 days of employment. - Ten company paid holidays.

Role Description Do you want to have a fulfilling career with purpose helping people obtain their Social Security benefits? The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. They will provide great customer service and have a clear phone presence. They will be detail-oriented, professional and have a genuine desire to meet the needs of others. Work hours are Monday – Friday from 8:00 am to 5:00 pm. This is a remote work from home position. Essential Functions - Interacts with customers via telephone, email, or in person to provide support and information on services. - Collects and enters information for services. - Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff. - Ensures that appropriate actions are taken to resolve customers’ problems and concerns. - Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. - Performs other related duties as assigned. Qualifications - Must be able to talk on the phone and type at the same time. - Excellent reading, writing, and verbal communication skills including active listening. - Must pass a background check and typing test with a minimum typing speed of 35WPM. - Must have a quiet area for a home office away from noise and distractions. - Service-oriented and able to resolve customer grievances. - Proficient computer skills with the ability to learn new software. - Ability to sit for a long period of time. - Reliable and dependable attendance. Requirements - This job requires a minimum of a high school diploma or G.E.D, and two years of telephone customer service or previous call center experience. Associate's degree is preferred. - Telephone experience is required. Auto dialer experience is highly preferred. - Experience using computers and performing data-entry functions. - Bilingual ability in English and Spanish is a plus. Physical Requirements - Prolonged periods of sitting at a desk, talking on a telephone and working on a computer. Remote Work from Home Requirements - Not all positions are remote; some require that the employee work in the office. - Must have a desk, chair and basic essentials to work from home. - Must have a quiet work area without noise or distractions. - Must have personal high speed internet service (Wi-Fi is not acceptable, must use an ethernet cable). Our minimum internet speed requirement is 100 download & 20 upload speed. - Must be logged onto your work computer and able to answer calls during your normal work hours. - Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV. Benefits - Health, dental, and vision insurance. - Company paid life insurance and disability insurance. - A 401(k) plan with an employer match. - Paid time off after 90 days of employment. - Ten company paid holidays.