• Provide ticket-based creative and technical support for Free, Standard, Pro, and Unlimited plan customers • Resolve customer inquiries with speed and accuracy • Handle escalations from AI layer with expert problem-solving • Analyze trends in our AI support escalations to optimize deflection and improve automated responses • Create and maintain self-service content (help docs, videos, FAQs) • Engage with Reddit community and user forums • Review and process API upgrade requests • Identify trends in support volume and proactively address root causes • Contribute to support process improvements and automation opportunities • Triage complex technical issues for escalation to Enterprise Enablement team

Role Description Do you want to have a fulfilling career with purpose helping people obtain their Social Security benefits? The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. They will provide great customer service and have a clear phone presence. They will be detail-oriented, professional and have a genuine desire to meet the needs of others. Work hours are Monday – Friday from 8:00 am to 5:00 pm. This is a remote work from home position. Essential Functions - Interacts with customers via telephone, email, or in person to provide support and information on services. - Collects and enters information for services. - Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff. - Ensures that appropriate actions are taken to resolve customers’ problems and concerns. - Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. - Performs other related duties as assigned. Qualifications - Must be able to talk on the phone and type at the same time. - Excellent reading, writing, and verbal communication skills including active listening. - Must pass a background check and typing test with a minimum typing speed of 35WPM. - Must have a quiet area for a home office away from noise and distractions. - Service-oriented and able to resolve customer grievances. - Proficient computer skills with the ability to learn new software. - Ability to sit for a long period of time. - Reliable and dependable attendance. Requirements - This job requires a minimum of a high school diploma or G.E.D, and two years of telephone customer service or previous call center experience. Associate's degree is preferred. - Telephone experience is required. Auto dialer experience is highly preferred. - Experience using computers and performing data-entry functions. - Bilingual ability in English and Spanish is a plus. Physical Requirements - Prolonged periods of sitting at a desk, talking on a telephone and working on a computer. Remote Work from Home Requirements - Not all positions are remote; some require that the employee work in the office. - Must have a desk, chair and basic essentials to work from home. - Must have a quiet work area without noise or distractions. - Must have personal high speed internet service (Wi-Fi is not acceptable, must use an ethernet cable). Our minimum internet speed requirement is 100 download & 20 upload speed. - Must be logged onto your work computer and able to answer calls during your normal work hours. - Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV. Benefits - Health, dental, and vision insurance. - Company paid life insurance and disability insurance. - 401(k) plan with an employer match. - Paid time off after 90 days of employment. - Ten company paid holidays.

Role Description Do you want to have a fulfilling career with purpose helping people obtain their Social Security benefits? The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. They will provide great customer service and have a clear phone presence. They will be detail-oriented, professional and have a genuine desire to meet the needs of others. Work hours are Monday – Friday from 8:00 am to 5:00 pm. This is a remote work from home position. Essential Functions - Interacts with customers via telephone, email, or in person to provide support and information on services. - Collects and enters information for services. - Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff. - Ensures that appropriate actions are taken to resolve customers’ problems and concerns. - Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. - Performs other related duties as assigned. Qualifications - Must be able to talk on the phone and type at the same time. - Excellent reading, writing, and verbal communication skills including active listening. - Must pass a background check and typing test with a minimum typing speed of 35WPM. - Must have a quiet area for a home office away from noise and distractions. - Service-oriented and able to resolve customer grievances. - Proficient computer skills with the ability to learn new software. - Ability to sit for a long period of time. - Reliable and dependable attendance. Requirements - This job requires a minimum of a high school diploma or G.E.D, and two years of telephone customer service or previous call center experience. Associate's degree is preferred. - Telephone experience is required. Auto dialer experience is highly preferred. - Experience using computers and performing data-entry functions. - Bilingual ability in English and Spanish is a plus. Physical Requirements - Prolonged periods of sitting at a desk, talking on a telephone and working on a computer. Remote Work from Home Requirements - Not all positions are remote; some require that the employee work in the office. - Must have a desk, chair and basic essentials to work from home. - Must have a quiet work area without noise or distractions. - Must have personal high speed internet service (Wi-Fi is not acceptable, must use an ethernet cable). Our minimum internet speed requirement is 100 download & 20 upload speed. - Must be logged onto your work computer and able to answer calls during your normal work hours. - Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV. Benefits - Health, dental, and vision insurance. - Company paid life insurance and disability insurance. - A 401(k) plan with an employer match. - Paid time off after 90 days of employment. - Ten company paid holidays.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves combining territory sales and account servicing as a Sports Dietitian. - Sell SportsNutriPros subscriptions to schools, teams, clubs, performance facilities, and related organizations in LA/MS/AL/GA - Run discovery calls and product demos (virtual and in-person as feasible) - Convert trials into paid organizational subscriptions - Service accounts post-sale: onboarding, rollout, adoption, retention/renewal support - Deliver/coordinate team nutrition support as contracted (education sessions, Q&As, program guidance) - Provide insurance-billable 1:1 nutrition visits via Fay Nutrition for eligible athletes connected to your organizations (as appropriate) - Maintain pipeline activity and follow-up cadence using MSD systems and approved materials Qualifications - Licensed Registered Dietitian (RD/RDN) in good standing - Reside in one of these states: Louisiana, Mississippi, Alabama, Georgia or Florida - 3+ years servicing athletic teams as a Sports Dietitian at the high school, college, or professional level - Must be able to bill insurance via Fay Nutrition or similar platform - Comfortable with sales: outreach, discovery, demos, follow-up, and closing - Strong communication, professionalism, and reliable follow-through - Ability to travel locally/regionally within reasonable limits for in-person opportunities Requirements - RD Licensed Required; CSSD credential preferred - Existing network with schools/teams, ATs, strength coaches, sports medicine, or performance facilities - Experience working with teams/athletes/parents/coaches - Service-based sales experience required Benefits - Two-layer earning model: sales commissions + service earnings (strong revenue upside) - Virtual-first role with flexibility; optional in-person growth within reasonable travel range - Sales training + support (talk tracks, objections, process, coaching) - MSD-provided assets: decks, scripts, messaging, and platform tools (SportsNutriPros + Eat 2 Win) - Lead support: MSD will provide additional leads and sales support (as available; not guaranteed) - Commission opportunities (service): Up to 40% on eligible service contracts/leads pursued through sourced leads (details defined per contract) - 100% provider payout for eligible 1:1 athlete leads originating within your organizations via Fay Nutrition or similar platform (subject to Fay platform rules/fees, if any) - Build a regional presence with a growing sports nutrition brand and scalable delivery platform