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Alorica is a leading contact management solutions company founded in 1999. The company employs more than 100,000 professionals across nearly 75 locations worldwide, including 5,000
Solution Development Architect
Location
Worldwide
Posted
3 days ago
Salary
0
Seniority
Mid Level
Job Description
Solution Development Architect
Alorica
Role Description Responsible for providing technical pre-sales solutioning support to the sales team. Works within the IT Solution Development team of the IT Client Engagement group. Qualifications - A thorough understanding of costing and pricing contact center technologies. - Excellent technical presentation skills, both remote and face-to-face. - Ability to manage difficult or emotional customer situations. - Strong listening skills and ability to attain clarification. - Demonstrates group presentation skills and participates in meetings. - Understands business implications of decisions and aligns work with strategic goals. - Identifies and resolves problems in a timely manner. - Assesses own strengths and weaknesses and pursues training and self-development opportunities. - Balances team and individual responsibilities and supports everyone's efforts to succeed. - Treats people with respect and upholds organizational values. Requirements - Provide Technical Pre-Sales Solution Support. - Assist in Closing New Business & Provide Solutions Support for Existing Business. - Participate and lead internal and external presentations to C-level clients, technologists, and business partners. - Design creative, well-thought out recommendations to improve technical capabilities. - Contribute to sales team effort to ensure timely and successful closing of sales. - Assess existing client environments and provide consultative conversations. - Carry the initial estimated solution costs through the company’s pricing process. - Provide technical support during the pre-sales process to prospects. - Become the main point of contact for clients' technical questions pre-sales. - Work in conjunction with Sales, Development, Technical Support, Client Technology Managers, Business Analysts and Product Management. - Contribute knowledge and experience to technical documentation. Company Description At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. - The largest minority-owned CX provider. - Delivering digital-first, people-centered experiences for some of the world's most respected brands. - Helping businesses solve their toughest customer experience challenges for over 25 years. - A Top Place to Work, serious about creating an environment where people show up as their genuine selves.
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