iT1

- Deliver high-quality operational support for managed Azure, Microsoft 365, and hybrid environments using standardized processes, service delivery best practices, and customer-specific runbooks. - Provide advanced technical support for escalated incidents, service requests, and problems while driving timely resolution, root cause analysis, and permanent corrective actions. - Proactively monitor the health, availability, capacity, and performance of cloud infrastructure and services, identifying and resolving issues before they create business impact. - Administer and support Azure resources including virtual machines, Azure Virtual Desktop, storage, backup, site recovery, networking, identity, and related platform services. - Support Microsoft 365 and security-related services including Microsoft Entra ID, Conditional Access, multifactor authentication, role-based access control, endpoint management, and related administrative controls. - Implement and maintain monitoring, alerting, patching, backup, recovery, and maintenance processes to improve service reliability, operational maturity, and cyber resilience. - Contribute to automation and standardization efforts through scripting, templates, repeatable procedures, and operational runbooks to improve consistency and efficiency. - Partner with internal security, service desk, and engineering teams to support vulnerability remediation, security controls, compliance-aligned practices, and change execution. - Maintain accurate technical documentation for customer environments, procedures, standards, and support models to ensure service consistency and knowledge transfer. - Assist with cloud deployments, environment optimization, and lifecycle management activities using approved architectural standards and operational best practices. - Identify opportunities to improve security posture, operational efficiency, service performance, and cost optimization across managed customer environments. - Communicate effectively with clients and internal stakeholders, translating technical issues and recommendations into clear, actionable guidance aligned to business needs.

Role Description The Azure Cloud Engineer II is responsible for delivering proactive, secure, and standardized operational support for customer environments within iT1’s 24x7x365 Managed Services Division. This role administers, monitors, maintains, and optimizes Microsoft Azure, Microsoft 365, and hybrid infrastructure services with a strong focus on availability, security, automation, performance, resilience, and customer outcomes. The Azure Cloud Engineer II serves as an escalation resource for complex incidents, drives operational improvements, and helps ensure customer environments are governed by documented policies, procedures, and best practices. - Deliver high-quality operational support for managed Azure, Microsoft 365, and hybrid environments using standardized processes, service delivery best practices, and customer-specific runbooks. - Provide advanced technical support for escalated incidents, service requests, and problems while driving timely resolution, root cause analysis, and permanent corrective actions. - Proactively monitor the health, availability, capacity, and performance of cloud infrastructure and services, identifying and resolving issues before they create business impact. - Administer and support Azure resources including virtual machines, Azure Virtual Desktop, storage, backup, site recovery, networking, identity, and related platform services. - Support Microsoft 365 and security-related services including Microsoft Entra ID, Conditional Access, multifactor authentication, role-based access control, endpoint management, and related administrative controls. - Implement and maintain monitoring, alerting, patching, backup, recovery, and maintenance processes to improve service reliability, operational maturity, and cyber resilience. - Contribute to automation and standardization efforts through scripting, templates, repeatable procedures, and operational runbooks to improve consistency and efficiency. - Partner with internal security, service desk, and engineering teams to support vulnerability remediation, security controls, compliance-aligned practices, and change execution. - Maintain accurate technical documentation for customer environments, procedures, standards, and support models to ensure service consistency and knowledge transfer. - Assist with cloud deployments, environment optimization, and lifecycle management activities using approved architectural standards and operational best practices. - Identify opportunities to improve security posture, operational efficiency, service performance, and cost optimization across managed customer environments. - Communicate effectively with clients and internal stakeholders, translating technical issues and recommendations into clear, actionable guidance aligned to business needs. Qualifications - Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, or a related field required; or equivalent combination of education and relevant work experience. - 5+ years of experience administering and supporting Microsoft Azure in production environments, preferably within a managed services or multi-customer support model. - Demonstrated experience with Azure infrastructure, networking, compute, storage, backup, disaster recovery, and identity services. - Working knowledge of Microsoft 365 administration and security capabilities, including Microsoft Entra ID, Conditional Access, multifactor authentication, and role-based access control. - Experience with monitoring and operational tooling such as Azure Monitor, Log Analytics, alerting platforms, and service management systems. - Experience supporting endpoint, security, and cloud operations technologies such as Intune, Microsoft Defender, Defender for Cloud, or Microsoft Sentinel is preferred. - Knowledge of IT service management practices, including incident, problem, change, and request management. - Ability to document environments, processes, standards, and technical procedures with a high degree of accuracy and consistency. - Experience with scripting or automation using PowerShell, Azure CLI, or similar tools; familiarity with infrastructure as code concepts such as Bicep, ARM, or Terraform is a plus. - Ability to assess existing environments, identify risks or improvement opportunities, and make sound recommendations related to availability, security, performance, and cost optimization. - Strong client-facing communication skills with the ability to build trust, explain technical concepts clearly, and align recommendations to the needs of technical and non-technical audiences. - Ability to manage priorities, execute assigned deliverables with limited oversight, and contribute effectively in a fast-paced, 24x7 managed services environment. Requirements - Preferred Certifications: - Microsoft Certified: Azure Administrator Associate (AZ-104) - Microsoft Certified: Azure Solutions Architect Expert (AZ-305) - Microsoft Certified: Azure Security Engineer Associate (AZ-500) - Microsoft Certified: Azure Network Engineer Associate (AZ-700) - Microsoft 365 Certified: Administrator Expert (MS-102) - Microsoft Certified: Identity and Access Administrator Associate - Microsoft Certified: Endpoint Administrator Associate (MD-102) - Microsoft Certified: Security Operations Analyst Associate (SC-200) Benefits - Medical, dental, and vision benefits with highly subsidized premiums - Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off - 401(k) Plan with employer match - Onsite Fitness Center - Onsite Monthly Massages

• iT1 is looking for a skilled and experienced Senior Google Engineer to deliver complex projects focusing on Google Workspace administration and AI Gemini enterprise deployment. • Responsible for the delivery of solutions to meet client’s technology and business needs. • Consult with sales, project management team, and clients to deploy technical solutions. • Act as a subject matter expert for strategic client opportunities.

• Lead the strategic direction, growth plan, and day-to-day operations of the security practice, including service development, go-to-market priorities, and revenue attainment. • Partner with sales teams to qualify opportunities, develop account strategies, support discovery sessions, and help position security solutions that address customer business and risk objectives. • Provide technical and business leadership across email security, SASE, endpoint protection, vulnerability management, SOC/MDR, and secure gateway solutions, ensuring offerings remain current, competitive, and aligned to client demand. • Oversee delivery quality, resource planning, utilization, and customer satisfaction across security engagements, including assessments, implementations, managed services, and recurring advisory services. • Build strategic relationships with key security vendors and partners, including Arctic Wolf, Pondurance, Zscaler, Cloudflare, and other relevant platform providers to support joint selling, enablement, and service delivery excellence. • Work with internal iT1 personnel attached to Security Vendors to collaborate on business plans and strategy. • Recruit, mentor, and develop security consultants, engineers, and practice resources by establishing career paths, training plans, delivery standards, and technical enablement programs. • Own practice-level financial performance, including forecasting, pipeline health, gross margin, service pricing input, and contribution to annual business planning. • Contribute to proposals, statements of work, service descriptions, presentations, and executive briefings, translating technical capabilities into clear business value and delivery outcomes. • Establish and track key performance indicators for the practice, including bookings, revenue, utilization, customer satisfaction, service quality, and partner performance, and drive continuous improvement based on results.

• iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Solutions Architect for Azure to join our Consulting team. • The Technical Architect, Azure Infrastructure is responsible for the design, build, and delivery of complex projects focusing on Microsoft technologies across all industry verticals to meet our client’s technology and business needs. • This role requires a deep understanding of data analytics, business intelligence, and the design, implementation, and delivery of cloud-based solutions for enterprise clients. • This includes, but is not limited to developing technical architecture, and preparing client documentation. • You must have significant development experience and an understanding of Microsoft's cloud strategy. • Our engineering team consults with our project management team and clients to deploy highly technical solutions to help our clients achieve their business objectives. • This person will be a subject matter expert for strategic client opportunities covering one or more technology areas with a focus on Azure Infrastructure.

• Develop, maintain, and enforce compliance programs aligned with relevant standards (e.g., ISO, SOC 2 Type 2, GDPR, CMMC, NIST, CSF) consistent with the types of frameworks referenced across internal compliance dashboards. • Monitor regulatory updates and ensure policies and processes remain current. • Lead internal and external audits; prepare evidence and coordinate responses. • Ensure documentation aligns with legal and regulatory requirements, leveraging document control best practices. • Conduct ongoing risk assessments and collaborate with IT/Security teams to identify vulnerabilities — echoing risk assessment processes. • Develop mitigation plans, track corrective actions, and report risk posture to leadership. • Maintain centralized compliance dashboards and metrics. • Develop, revise, and publish corporate policies, procedures, and standards. • Ensure employees and vendors follow defined processes and frameworks. • Own library management and workflow processes. • Oversee training programs to ensure compliance with required regulations. • Partner with HR and department leads to improve compliance culture. • Track and report training completion, certifications, and recurring requirements. • Manage documentation repositories, version control, and audit trails. • Maintain readiness for customer, regulatory, and certification audits. • Produce and maintain evidence of compliance on demand. • Work closely with IT, Security, Legal, Client Success, and Operations teams. • Serve as a compliance subject matter expert in client discussions when needed. • Support incident response processes and post incident compliance documentation.

Role Description The Service Desk Technician I is responsible for providing professional and excellent Service Desk Support. A strong customer service mindset, and strong work ethic with good communication skills are the key to succeeding in this role. This person will play a key role in providing daily support to ensure Client Success and the overall uptime and performance of critical services. - Provides support via phone, e-mail and chat to employees of corporate clients. - Assists users in troubleshooting Outlook. - Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11). - Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). - Provides support for mobile devices including configuration and email sync. - Handles 50-60 issues per day efficiently and appropriately. - Maintains regular and punctual attendance. - Utilizes Active Directory database to reset network passwords. - Assists users in adding and changing network printers. - Provides technical support for VPN connectivity issues. - Controls user’s computers utilizing remote access tools. - Troubleshoots remote access connectivity problems. - Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values. - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. - Supports and conducts self in a manner consistent with client service expectations. Qualifications - 1-3 years’ experience in call center or service desk environment. - Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11. - Office 365 Support. - User creations/terminations (tasks/requests). - End-user self-service tools. - Cloud support – multiple device data syncing. - AutoTask or other ticketing systems. - Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc. - Internet Service Provider (ISP), Cable Modem, and Internet Support. - Effective troubleshooting and documentation skills. - Experience navigating a knowledgebase. - Proficient use of Microsoft Office applications. - IT troubleshooting. - Strong organization, time management, and prioritizing skills. - Completed High School Diploma/GED. Requirements - Strong technical and client interaction skills. - Self-starter with excellent organizational, administrative and interpersonal skills. - Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. - Excellent oral, written, technical, and business communication skills. - Ability to multi-task and work in fast paced environment. Physical Demands - Sit at a computer for 8 hours per day. - Keyboarding for 8 hours per day. - Near Vision (working with small objects or reading small print). - Speaking (communicating information to clients / coworkers). - Hearing Requirements (In person speech, telephone, other sounds). Benefits - Health Insurance, Vision, Dental, and Life Insurance. - Paid Vacation, Paid Holidays. - 401K Plan with company match (eligible after 1 year of employment). - In-house fitness center.

• Serve as the operational backbone of our Sales organization. • Equip the Sales team with tools, processes, training, and reporting. • Conduct regular assessments of the end-to-end sales process. • Document findings and build prioritized improvement plans. • Track progress against identified improvements and report outcomes. • Develop and distribute weekly and monthly reporting packages. • Own onboarding for new sales hires. • Develop and maintain sales playbooks and enablement materials. • Deliver structured training programs. • Build and maintain dashboards and reports for sales performance. • Act as primary point of contact for sales tool-related issues. • Manage and optimize lead management platforms (primarily Salesforce). • Ensure clean handoffs and alignment on lead management and strategic initiatives.

• Provide overall excellent customer service to help complete any customer requests and resolve potential issues • Support the sales team by overseeing the order process within our internal systems • Providing shipment tracking information to customers and Account Managers • Work with the Accounting department in supporting accounts payable and receivable processes • Work with customers and manufacturers to facilitate return requests Order modifications/changes • Produce and distribute internal and external reports as needed • Pricing, sourcing, quoting, and deal registrations • Process shipping label request • Perform other duties as needed

• Responsible for full‑cycle recruiting for sales roles, focusing on sourcing and attracting passive sales talent • Work closely with the Recruitment team to build strong talent pipelines • Ensure sales positions are filled efficiently with the right talent • Manage pipelines, coordinate interviews, and support offer processes • Provide guidance to candidates throughout the recruiting process