• Ayudarás a resolver las dudas y problemas de los usuarios • Demostrar gran comprensión y uso del idioma inglés a través de la atención al cliente. • Demostrar el conocimiento y uso adecuado de los recursos, políticas y procedimientos del departamento. • Buscar activamente soluciones o sugerencias ante alguna problemática del negocio.

• Provide frontline and advanced application support for doctor related imaging and application issues and related imaging ecosystem. • Responsibilities include incident triage, user enablement, basic configuration changes, workflow troubleshooting, and coordinating with administrators, radiology staff, networking/storage teams, and vendors to ensure high availability and timely result delivery. • Solid understanding of desktop technical support needs. • White glove support: ensuring return to service, account provisioning, roles/permissions, worklist issues, application issues. • Ability to monitor interface queues and resolve common mapping/format issues with guidance. • Strong troubleshooting across endpoints (modality, workstation, viewer), networks, and storage; reading logs and DICOM traces. • Experience with ticketing/ITSM, incident & problem management, and clear stakeholder communication. • Knowledge of PHI handling, access controls, and audit trail practices (HIPAA/security awareness). • Ability to create user guides, SOPs, and provide end ‑ user training and go ‑ live support. • Hands-on experience providing support, including user issues, configuration, and workflow troubleshooting.

Role Description As a Customer Contact Officer, you’ll make a real difference in the lives of people with disability by: - Responding to inbound calls and email inquiries regarding support and services associated with our client’s public service. - Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service. - Summarising customers interactions in writing in our operating systems. Qualifications - Clear written and verbal communication skills. - Empathy, resilience and a genuine desire to help others. - A willingness to learn how to navigate multiple screens and information systems. - Comfort working within structured procedures and guidelines. Requirements - Must be an Australian citizen. - Willing to complete pre-employment checks, including security and police clearance. - Provide evidence of a safe, private workspace at home (photo required). - Complete a short skills assessment and attend an information session about working in a virtual contact centre. Benefits - 100% work from home or the potential to work from our Dandenong contact centre (VIC). - Access to our extensive benefits including our rewards and discounts program. - A friendly and diverse team with inclusivity and care at the heart of everything we do. - Support from a dedicated team of trainers, coaches and team leaders, with comprehensive training and ongoing development to build your skills and confidence. - Access to Sonder, our 24/7 Employee Assistance Program, for you and your family.

• Communicating with Customers via tickets, phone, email and virtual meetings to support their business processes through the use of our applications • Troubleshooting Customer issues within our applications to determine next steps • Meeting with customers to review their situation and coach them on best use of our software • Researching past issues to inform current tickets • Working with internal teams to advocate for customer priorities • Managing Incidents by helping to coordinate attention on the incident and communicating to the customer updates as they happen • Creating training documentation and Knowledge Articles to help deflect new customer cases • Follow company policies and procedures for creating, scrubbing, updating, escalating, transitioning and closing customer cases • Identify ticket trends and work to maintain resolution times • Work within team circles on internal and external projects • Perform application tests to identify issues and understand customer workflows • Learn our applications and the business of our customers to become valuable and qualified for further internal positions within our company • Contribute to other assigned projects