• Communicating with Customers via tickets, phone, email and virtual meetings to support their business processes through the use of our applications • Troubleshooting Customer issues within our applications to determine next steps • Meeting with customers to review their situation and coach them on best use of our software • Researching past issues to inform current tickets • Working with internal teams to advocate for customer priorities • Managing Incidents by helping to coordinate attention on the incident and communicating to the customer updates as they happen • Creating training documentation and Knowledge Articles to help deflect new customer cases • Follow company policies and procedures for creating, scrubbing, updating, escalating, transitioning and closing customer cases • Identify ticket trends and work to maintain resolution times • Work within team circles on internal and external projects • Perform application tests to identify issues and understand customer workflows • Learn our applications and the business of our customers to become valuable and qualified for further internal positions within our company • Contribute to other assigned projects

Role Description As a Customer Care Representative on the Employee Benefits team, your primary role is to provide excellent customer service by answering customer questions about disability and leave management claims. In this role, you’ll help our customers rebuild their lives and get back to work as soon as reasonably possible after an unexpected event happens. The Hartford will provide you with 5 weeks of paid training, as well as ongoing coaching and development to ensure your success. - START DATE: Monday, August 17, 2026 - WORK ARRANGEMENT: 100% Remote Work arrangement, with a preference for candidates residing near Lake Mary FL, Charlotte NC, or Scottsdale AZ offices. - TRAINING SCHEDULE: Monday - Friday, 11:30 AM - 8:00 PM EST for the first 5 weeks of employment. Time off during training is not accommodated. - POST TRAINING SCHEDULE: Monday - Friday, 11:30 AM - 8:00 PM EST, year-round. - BASE PAY: $25 per hour with opportunity for growth. RESPONSIBILITIES: - Initiate claims according to claims best practices, as assigned and provide exceptional customer service. - Promote digital self-service capabilities. - Utilize multiple computer applications to accurately document claim information. - Have a dedicated workspace free from distractions during work and training hours. - Required to commit to the training and work schedule. - Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand. Qualifications - A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field. - Ability to work in a fast-paced complex environment while navigating multiple programs. - Problem solving and critical thinking skills with strong attention to detail. - Excellent communication skills with ability to empathize with customers and colleagues. - Adaptability. - High School Diploma or equivalent experience required. - Spanish bilingual a plus. Requirements - For full-time, occasional, part-time, or remote positions: - High speed broadband internet service is required; DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem, and Satellite are not recommended or supported. - Internet provider supplied modem/router/gateway must be hardwired to the Hartford issued computer with an ethernet cable. - Minimum upload/download speeds of 10Mbps/300 Mbps will be required. - May have a need to work holidays based on business need. - Training Requirements: as a condition of employment, you will be required to successfully complete a multi-week classroom new hire training course. Benefits - Medical, Dental, Vision, Life and Disability Insurance. Effective day 1. - 25 days paid time off in your first full year of service and Paid Holidays. - Tuition reimbursement, Student Loan Paydown Program. - 401K. - Click on this link to learn more about our comprehensive benefits package and award-winning well-being program: Benefits Link

Role Description Serve as an advocate for providers by ensuring they are informed, supported, and educated on Samaritan Health Plans' procedures, benefits, policies, and available provider tools. - Coordinates and provides administrative support to the Network Contracting and Relations team. - Partners with internal departments to research, coordinate, and resolve provider-related issues, ensuring timely and accurate follow-through. - Document all provider interactions and outcomes in internal systems. - Support implementation and onboarding of new providers, including credentialing follow-up and demographic updates. - Monitor, track, and follow up on provider issues; escalate complex or unresolved items as needed. - Assist in maintaining accurate provider directories by validating demographic and operational information. - Participate in Network Management projects and initiatives to support departmental goals. - Support cross-functional collaboration to resolve routine provider operational concerns. Qualifications - Bachelor's degree or equivalent combination of education and relevant experience within the health care industry required. - Strong organizational skills with the ability to manage multiple priorities effectively. - Excellent written and verbal communication skills. - Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) required. - Health plan experience strongly preferred, particularly in one or more of the following areas: - Provider Relations - Referral Authorization - Provider Data Maintenance - Claims Processing Requirements - Data entry accuracy. - Organization and time management. - Basic managed care concepts. - Communication and collaboration. - Ability to follow SOPs. - Detail orientation. Benefits - Shift: Days (0800-1700) - Remote, no weekends

Role Description The Customer Technical Support Specialist Tier 2 provides specialized technical support for STERIS Sterile Processing and Connectivity software products. This position provides part front-line user support for the software, as well as specialized support for issues requiring additional expertise and experience. Expert analytical and problem-solving skills and a broad understanding of STERIS software are required to independently troubleshoot problems related to software, including internal software issues and external factors such as printers, networking, and configurations of servers and databases. Such work requires examining and analyzing application and operating system log files and diagnostics, providing backup support to the Tier 1 Specialists for issues that are more complex, and collaborating with Customer IT staff to troubleshoot complex issues. The Tier 2 Specialist also provides advanced implementation support and remote installation and upgrading of STERIS software, and is expected to be fluent in managing a broad array of software and interface projects without assistance. Additional responsibilities include handling Customer requests such as coding scripts to perform complex data updates, loads and requests; writing coding and delivering complex custom queries and reports; assisting software development staff in testing new versions of the software; and providing in-depth analysis of issues and error reports for development staff. Qualifications - BS in computer science or closely related field preferred - 3-7 years of experience working in technical support of computers, network, applications, etc - Experience in programming in MS Access, Java, Visual Basic, C# or similar language - Experience in MS SQL Server - Experience with the configuration of personal and laptop computers, printers, and various other hardware and software required. - The ability to diagnose hardware repairs on computers and equipment. - Must possess good interpersonal and communication skills to effectively communicate with customers via phone and email - Must exhibit strong problem-solving and analytical skills to understand complex problems and situations - Must demonstrate attention to detail and responsibility in performing tasks - Ability to communicate well in high-pressure situations - Ability to independently research and investigate problems in highly complex and variable environments - Ability to mentor and support less experienced team members - Physical location that is able to access high-speed internet (cable modem) with capability to retain a permanent IP address Requirements - Direct front-line Technical Support of Customers - Provides mix of front-line and second-line telephone and/or desktop/server support via remote connection to customer servers - Participates in 24/7 technical support coverage on rotational basis - Designs complex custom reports/queries using proprietary software and MS SQL Server - Performs complex bulk data updates, manipulations, and investigations as needed for Customers - Analyzes log files and application and system diagnostics and metrics to identify advanced problems or issues. Collaborates with Customer IT staff to troubleshoot complex issues. - Provides backup support to Tier 1 Specialists - Documents activity, issues and resolutions for Customer support issues - Implementation and upgrade support - Provides advanced technical expertise for implementation and upgrade calls with Customers - Assists and advises Customers with server and workstation set-up - Loads data into Customer servers and assists Tier 1 Specialists on complex data issues - Performs all setup, installation, and configuration tasks for STERIS software and interfaces independently. - Coordinates technical activities and tasks with Customer IT counterparts and assists Tier 1 Specialists with topics requiring advanced expertise or experience. - Document activity and interactions with customer implementations and upgrades - Testing and Documentation support - Assist in testing new proprietary software - Identifies areas of software, implementation, installation or maintenance requiring improved documentation - Writes, reviews and publishes documentation to support software Benefits At STERIS, we invest in our employees and their families for the long term! STERIS wouldn’t be where it is today without our incredible people. We share our success together with you by rewarding you for your hard work and achievements. Here is just a brief overview of what we offer: - Competitive Pay - Extensive Paid Time Off and (9) added Holidays. - Excellent healthcare, dental, and vision benefits - 401(k) with a company match - Long/Short term disability coverage - Parental Leave - Additional add-on benefits/discounts for programs such as Pet Insurance - Continued training and education programs - Excellent opportunities for advancement in a stable long-term career - #LI-KS1 #LI-Remote