• Provide frontline and advanced application support for doctor related imaging and application issues and related imaging ecosystem. • Responsibilities include incident triage, user enablement, basic configuration changes, workflow troubleshooting, and coordinating with administrators, radiology staff, networking/storage teams, and vendors to ensure high availability and timely result delivery. • Solid understanding of desktop technical support needs. • White glove support: ensuring return to service, account provisioning, roles/permissions, worklist issues, application issues. • Ability to monitor interface queues and resolve common mapping/format issues with guidance. • Strong troubleshooting across endpoints (modality, workstation, viewer), networks, and storage; reading logs and DICOM traces. • Experience with ticketing/ITSM, incident & problem management, and clear stakeholder communication. • Knowledge of PHI handling, access controls, and audit trail practices (HIPAA/security awareness). • Ability to create user guides, SOPs, and provide end ‑ user training and go ‑ live support. • Hands-on experience providing support, including user issues, configuration, and workflow troubleshooting.

Role Description As a Customer Contact Officer, you’ll make a real difference in the lives of people with disability by: - Responding to inbound calls and email inquiries regarding support and services associated with our client’s public service. - Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service. - Summarising customers interactions in writing in our operating systems. Qualifications - Clear written and verbal communication skills. - Empathy, resilience and a genuine desire to help others. - A willingness to learn how to navigate multiple screens and information systems. - Comfort working within structured procedures and guidelines. Requirements - Must be an Australian citizen. - Willing to complete pre-employment checks, including security and police clearance. - Provide evidence of a safe, private workspace at home (photo required). - Complete a short skills assessment and attend an information session about working in a virtual contact centre. Benefits - 100% work from home or the potential to work from our Dandenong contact centre (VIC). - Access to our extensive benefits including our rewards and discounts program. - A friendly and diverse team with inclusivity and care at the heart of everything we do. - Support from a dedicated team of trainers, coaches and team leaders, with comprehensive training and ongoing development to build your skills and confidence. - Access to Sonder, our 24/7 Employee Assistance Program, for you and your family.

• Communicating with Customers via tickets, phone, email and virtual meetings to support their business processes through the use of our applications • Troubleshooting Customer issues within our applications to determine next steps • Meeting with customers to review their situation and coach them on best use of our software • Researching past issues to inform current tickets • Working with internal teams to advocate for customer priorities • Managing Incidents by helping to coordinate attention on the incident and communicating to the customer updates as they happen • Creating training documentation and Knowledge Articles to help deflect new customer cases • Follow company policies and procedures for creating, scrubbing, updating, escalating, transitioning and closing customer cases • Identify ticket trends and work to maintain resolution times • Work within team circles on internal and external projects • Perform application tests to identify issues and understand customer workflows • Learn our applications and the business of our customers to become valuable and qualified for further internal positions within our company • Contribute to other assigned projects

Role Description Serve as an advocate for providers by ensuring they are informed, supported, and educated on Samaritan Health Plans' procedures, benefits, policies, and available provider tools. - Coordinates and provides administrative support to the Network Contracting and Relations team. - Partners with internal departments to research, coordinate, and resolve provider-related issues, ensuring timely and accurate follow-through. - Document all provider interactions and outcomes in internal systems. - Support implementation and onboarding of new providers, including credentialing follow-up and demographic updates. - Monitor, track, and follow up on provider issues; escalate complex or unresolved items as needed. - Assist in maintaining accurate provider directories by validating demographic and operational information. - Participate in Network Management projects and initiatives to support departmental goals. - Support cross-functional collaboration to resolve routine provider operational concerns. Qualifications - Bachelor's degree or equivalent combination of education and relevant experience within the health care industry required. - Strong organizational skills with the ability to manage multiple priorities effectively. - Excellent written and verbal communication skills. - Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) required. - Health plan experience strongly preferred, particularly in one or more of the following areas: - Provider Relations - Referral Authorization - Provider Data Maintenance - Claims Processing Requirements - Data entry accuracy. - Organization and time management. - Basic managed care concepts. - Communication and collaboration. - Ability to follow SOPs. - Detail orientation. Benefits - Shift: Days (0800-1700) - Remote, no weekends