Role Description Serve as an advocate for providers by ensuring they are informed, supported, and educated on Samaritan Health Plans' procedures, benefits, policies, and available provider tools. - Coordinates and provides administrative support to the Network Contracting and Relations team. - Partners with internal departments to research, coordinate, and resolve provider-related issues, ensuring timely and accurate follow-through. - Document all provider interactions and outcomes in internal systems. - Support implementation and onboarding of new providers, including credentialing follow-up and demographic updates. - Monitor, track, and follow up on provider issues; escalate complex or unresolved items as needed. - Assist in maintaining accurate provider directories by validating demographic and operational information. - Participate in Network Management projects and initiatives to support departmental goals. - Support cross-functional collaboration to resolve routine provider operational concerns. Qualifications - Bachelor's degree or equivalent combination of education and relevant experience within the health care industry required. - Strong organizational skills with the ability to manage multiple priorities effectively. - Excellent written and verbal communication skills. - Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) required. - Health plan experience strongly preferred, particularly in one or more of the following areas: - Provider Relations - Referral Authorization - Provider Data Maintenance - Claims Processing Requirements - Data entry accuracy. - Organization and time management. - Basic managed care concepts. - Communication and collaboration. - Ability to follow SOPs. - Detail orientation. Benefits - Shift: Days (0800-1700) - Remote, no weekends

Role Description The Customer Technical Support Specialist Tier 2 provides specialized technical support for STERIS Sterile Processing and Connectivity software products. This position provides part front-line user support for the software, as well as specialized support for issues requiring additional expertise and experience. Expert analytical and problem-solving skills and a broad understanding of STERIS software are required to independently troubleshoot problems related to software, including internal software issues and external factors such as printers, networking, and configurations of servers and databases. Such work requires examining and analyzing application and operating system log files and diagnostics, providing backup support to the Tier 1 Specialists for issues that are more complex, and collaborating with Customer IT staff to troubleshoot complex issues. The Tier 2 Specialist also provides advanced implementation support and remote installation and upgrading of STERIS software, and is expected to be fluent in managing a broad array of software and interface projects without assistance. Additional responsibilities include handling Customer requests such as coding scripts to perform complex data updates, loads and requests; writing coding and delivering complex custom queries and reports; assisting software development staff in testing new versions of the software; and providing in-depth analysis of issues and error reports for development staff. Qualifications - BS in computer science or closely related field preferred - 3-7 years of experience working in technical support of computers, network, applications, etc - Experience in programming in MS Access, Java, Visual Basic, C# or similar language - Experience in MS SQL Server - Experience with the configuration of personal and laptop computers, printers, and various other hardware and software required. - The ability to diagnose hardware repairs on computers and equipment. - Must possess good interpersonal and communication skills to effectively communicate with customers via phone and email - Must exhibit strong problem-solving and analytical skills to understand complex problems and situations - Must demonstrate attention to detail and responsibility in performing tasks - Ability to communicate well in high-pressure situations - Ability to independently research and investigate problems in highly complex and variable environments - Ability to mentor and support less experienced team members - Physical location that is able to access high-speed internet (cable modem) with capability to retain a permanent IP address Requirements - Direct front-line Technical Support of Customers - Provides mix of front-line and second-line telephone and/or desktop/server support via remote connection to customer servers - Participates in 24/7 technical support coverage on rotational basis - Designs complex custom reports/queries using proprietary software and MS SQL Server - Performs complex bulk data updates, manipulations, and investigations as needed for Customers - Analyzes log files and application and system diagnostics and metrics to identify advanced problems or issues. Collaborates with Customer IT staff to troubleshoot complex issues. - Provides backup support to Tier 1 Specialists - Documents activity, issues and resolutions for Customer support issues - Implementation and upgrade support - Provides advanced technical expertise for implementation and upgrade calls with Customers - Assists and advises Customers with server and workstation set-up - Loads data into Customer servers and assists Tier 1 Specialists on complex data issues - Performs all setup, installation, and configuration tasks for STERIS software and interfaces independently. - Coordinates technical activities and tasks with Customer IT counterparts and assists Tier 1 Specialists with topics requiring advanced expertise or experience. - Document activity and interactions with customer implementations and upgrades - Testing and Documentation support - Assist in testing new proprietary software - Identifies areas of software, implementation, installation or maintenance requiring improved documentation - Writes, reviews and publishes documentation to support software Benefits At STERIS, we invest in our employees and their families for the long term! STERIS wouldn’t be where it is today without our incredible people. We share our success together with you by rewarding you for your hard work and achievements. Here is just a brief overview of what we offer: - Competitive Pay - Extensive Paid Time Off and (9) added Holidays. - Excellent healthcare, dental, and vision benefits - 401(k) with a company match - Long/Short term disability coverage - Parental Leave - Additional add-on benefits/discounts for programs such as Pet Insurance - Continued training and education programs - Excellent opportunities for advancement in a stable long-term career - #LI-KS1 #LI-Remote

Role Description Como Administrador/a de Información de Entrega de GBS, serás responsable de: - La investigación de paquetes. - La evaluación de daños y la gestión de reclamaciones. - Utilizar sistemas internos para rastrear paquetes y localizar comprobantes de entrega para los clientes. - Ofrecer siempre un servicio de la más alta calidad. - Archivar y mantener informes. - Comunicarte con los clientes sobre las reclamaciones. - Comunicarte con otros departamentos, tanto en España como a nivel internacional. Qualifications - Español fluido (oral y escrito). - Un buen nivel de inglés (oral y escrito) será una ventaja. - Sólidas habilidades de atención al cliente. - Excelentes habilidades de comunicación y capacidad para interactuar con personas de todos los niveles. - Excelente trato telefónico. - Capacidad para trabajar de forma autónoma y en equipo. - Capacidad para trabajar bajo presión. - Conocimientos de informática/MS Office. - Formación: Bachillerato o equivalente. Requirements - Horario de disponibilidad: Entre 12:00 AM y 11:00 AM (42 horas semanales). - También se realizarán llamadas salientes. Company Description UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Role Description The Sr. Advisor II, Customer Service interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position requires broad knowledge of client products and/or services to resolve non-standard or escalated customer issues. - Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issues - Answer questions independent of decision-support tools; including handling escalated calls from other customer service advisors - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Greet customers in a courteous, friendly, and professional manner using agreed upon procedures - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer - Clarify customer requirements; probe for understanding - Solve problems or offer solutions that are generally unstructured and require extensive clarification - Maintain in-depth knowledge of client products and/or services - Prepare complete and accurate work including appropriately notating accounts as required - Participate in activities designed to improve customer satisfaction and business performance - Offer additional products and/or services - Adhere to shift schedules and maintain acceptable attendance. Provide required notification of absence according to company policy Qualifications - High school diploma with one year of customer service experience preferred - Courteous with strong customer service orientation - Strong computer navigation skills and PC Knowledge - Ability to effectively communicate, both written and verbally - Ability to learn; including strong problem solving skills - Dependable with proficient attention to detail - Strong organizational skills with the ability to juggle multiple tasks; adapt to changes quickly - Tolerance for repetitive work in a fast-paced, high production work environment - Ability to work as a team member, as well as independently - Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner - Able to rotate shifts, as needed - May mentor Entry, Intermediate or Senior level agents - Based on location and/or program, additional experience/skills may be required Requirements - Works autonomously within established procedures and practices; seeks guidance in the more complex aspects of the process (extensive latitude for independent judgment) - Does not have any outstanding disciplinary, attendance or performance issues - Analyzes process-related problems and suggests possible solutions - Guides and trains junior team members and facilitates their work - Demonstrates mastery of required behaviors/competencies such as the ability to teach/coach other agents and/or support the program by performing data analysis work - Client feedback must be favorable for progression to this level - Opportunity to progress here is dependent on business needs - Call handling tasks may be required as business needs dictate Benefits - Full time position - Language Requirements: English, Spanish (Required)