Texada Software

• Communicating with Customers via tickets, phone, email and virtual meetings to support their business processes through the use of our applications • Troubleshooting Customer issues within our applications to determine next steps • Meeting with customers to review their situation and coach them on best use of our software • Researching past issues to inform current tickets • Working with internal teams to advocate for customer priorities • Managing Incidents by helping to coordinate attention on the incident and communicating to the customer updates as they happen • Creating training documentation and Knowledge Articles to help deflect new customer cases • Follow company policies and procedures for creating, scrubbing, updating, escalating, transitioning and closing customer cases • Identify ticket trends and work to maintain resolution times • Work within team circles on internal and external projects • Perform application tests to identify issues and understand customer workflows • Learn our applications and the business of our customers to become valuable and qualified for further internal positions within our company • Contribute to other assigned projects

• Communicating with Customers via tickets, phone, email and virtual meetings to support their business processes through the use of our applications • Troubleshooting Customer issues within our applications to determine next steps • Meeting with customers to review their situation and coach them on best use of our software • Researching past issues to inform current tickets • Working with internal teams to advocate for customer priorities • Managing Incidents by helping to coordinate attention on the incident and communicating to the customer updates as they happen • Creating training documentation and Knowledge Articles to help deflect new customer cases • Follow company policies and procedures for creating, scrubbing, updating, escalating, transitioning and closing customer cases • Identify ticket trends and work to maintain resolution times • Work within team circles on internal and external projects • Perform application tests to identify issues and understand customer workflows • Learn our applications and the business of our customers to become valuable and qualified for further internal positions within our company • Contribute to other assigned projects

• Use your expertise in industrial truck dealerships (such as forklift dealerships) to create a demand generation plan • Partner with a Sales Development Representative leverage the demand generation plan and fill your sales pipeline • Make cold calls, send emails and actively seek connections at events • Utilize resources available to progress deals to book and to disqualify deals early when they should be disqualified • Be open to new sales strategies and techniques. • Operate from a data driven position • Build relationships • Conduct discovery sessions with prospects and customers in-person and via web • Develop and negotiate complex, enterprise-level proposals and contracts • Forecast sales activity and revenue achievements accurately through proper use of our sales tools • Collaborate closely and proactively with Senior Leadership, Product Experts and Technical Services to share client feedback, close deals and effectively execute sold transactions • Serve as an ambassador for our company, unfailingly operating with integrity, verve and follow through • Travel as necessary, ~25% • Lead or participate in other assigned projects