Role Description As a Customer Contact Officer, you’ll make a real difference in the lives of people with disability by: - Responding to inbound calls and email inquiries regarding support and services associated with our client’s public service. - Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service. - Summarising customers interactions in writing in our operating systems. Qualifications - Clear written and verbal communication skills. - Empathy, resilience and a genuine desire to help others. - A willingness to learn how to navigate multiple screens and information systems. - Comfort working within structured procedures and guidelines. Requirements - Must be an Australian citizen. - Willing to complete pre-employment checks, including security and police clearance. - Provide evidence of a safe, private workspace at home (photo required). - Complete a short skills assessment and attend an information session about working in a virtual contact centre. Benefits - 100% work from home or the potential to work from our Dandenong contact centre (VIC). - Access to our extensive benefits including our rewards and discounts program. - A friendly and diverse team with inclusivity and care at the heart of everything we do. - Support from a dedicated team of trainers, coaches and team leaders, with comprehensive training and ongoing development to build your skills and confidence. - Access to Sonder, our 24/7 Employee Assistance Program, for you and your family.

• Communicating with Customers via tickets, phone, email and virtual meetings to support their business processes through the use of our applications • Troubleshooting Customer issues within our applications to determine next steps • Meeting with customers to review their situation and coach them on best use of our software • Researching past issues to inform current tickets • Working with internal teams to advocate for customer priorities • Managing Incidents by helping to coordinate attention on the incident and communicating to the customer updates as they happen • Creating training documentation and Knowledge Articles to help deflect new customer cases • Follow company policies and procedures for creating, scrubbing, updating, escalating, transitioning and closing customer cases • Identify ticket trends and work to maintain resolution times • Work within team circles on internal and external projects • Perform application tests to identify issues and understand customer workflows • Learn our applications and the business of our customers to become valuable and qualified for further internal positions within our company • Contribute to other assigned projects

Role Description As a Customer Care Representative on the Employee Benefits team, your primary role is to provide excellent customer service by answering customer questions about disability and leave management claims. In this role, you’ll help our customers rebuild their lives and get back to work as soon as reasonably possible after an unexpected event happens. The Hartford will provide you with 5 weeks of paid training, as well as ongoing coaching and development to ensure your success. - START DATE: Monday, August 17, 2026 - WORK ARRANGEMENT: 100% Remote Work arrangement, with a preference for candidates residing near Lake Mary FL, Charlotte NC, or Scottsdale AZ offices. - TRAINING SCHEDULE: Monday - Friday, 11:30 AM - 8:00 PM EST for the first 5 weeks of employment. Time off during training is not accommodated. - POST TRAINING SCHEDULE: Monday - Friday, 11:30 AM - 8:00 PM EST, year-round. - BASE PAY: $25 per hour with opportunity for growth. RESPONSIBILITIES: - Initiate claims according to claims best practices, as assigned and provide exceptional customer service. - Promote digital self-service capabilities. - Utilize multiple computer applications to accurately document claim information. - Have a dedicated workspace free from distractions during work and training hours. - Required to commit to the training and work schedule. - Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand. Qualifications - A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field. - Ability to work in a fast-paced complex environment while navigating multiple programs. - Problem solving and critical thinking skills with strong attention to detail. - Excellent communication skills with ability to empathize with customers and colleagues. - Adaptability. - High School Diploma or equivalent experience required. - Spanish bilingual a plus. Requirements - For full-time, occasional, part-time, or remote positions: - High speed broadband internet service is required; DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem, and Satellite are not recommended or supported. - Internet provider supplied modem/router/gateway must be hardwired to the Hartford issued computer with an ethernet cable. - Minimum upload/download speeds of 10Mbps/300 Mbps will be required. - May have a need to work holidays based on business need. - Training Requirements: as a condition of employment, you will be required to successfully complete a multi-week classroom new hire training course. Benefits - Medical, Dental, Vision, Life and Disability Insurance. Effective day 1. - 25 days paid time off in your first full year of service and Paid Holidays. - Tuition reimbursement, Student Loan Paydown Program. - 401K. - Click on this link to learn more about our comprehensive benefits package and award-winning well-being program: Benefits Link

Role Description Serve as an advocate for providers by ensuring they are informed, supported, and educated on Samaritan Health Plans' procedures, benefits, policies, and available provider tools. - Coordinates and provides administrative support to the Network Contracting and Relations team. - Partners with internal departments to research, coordinate, and resolve provider-related issues, ensuring timely and accurate follow-through. - Document all provider interactions and outcomes in internal systems. - Support implementation and onboarding of new providers, including credentialing follow-up and demographic updates. - Monitor, track, and follow up on provider issues; escalate complex or unresolved items as needed. - Assist in maintaining accurate provider directories by validating demographic and operational information. - Participate in Network Management projects and initiatives to support departmental goals. - Support cross-functional collaboration to resolve routine provider operational concerns. Qualifications - Bachelor's degree or equivalent combination of education and relevant experience within the health care industry required. - Strong organizational skills with the ability to manage multiple priorities effectively. - Excellent written and verbal communication skills. - Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) required. - Health plan experience strongly preferred, particularly in one or more of the following areas: - Provider Relations - Referral Authorization - Provider Data Maintenance - Claims Processing Requirements - Data entry accuracy. - Organization and time management. - Basic managed care concepts. - Communication and collaboration. - Ability to follow SOPs. - Detail orientation. Benefits - Shift: Days (0800-1700) - Remote, no weekends