Serco Plc

Role Description As a CAFM Administrator in our Justice and Immigration Facilities Management Asset Management team, you’ll play a key role in keeping essential services running smoothly by ensuring our asset and maintenance data is accurate, reliable, and ready to support informed decisions. Your work will directly support the effective management of facilities across vital public services. By maintaining high-quality data and supporting system improvements, you’ll help create impactful solutions that keep environments safe, compliant, and fit for purpose — making a positive impact on communities every day. What you’ll do as a CAFM Administrator: - Prepare, cleanse and upload master data into the CAFM system (MRI Evolution – Serco Perform) - Test, interrogate and validate CAFM data to ensure accuracy and integrity - Produce reports from CAFM data to support asset management and operational teams - Support the rollout of MRI Evolution across sites, including data cleansing and integrations - Work closely with facilities management teams to support training and system adoption - Assist with the ongoing improvement of data processes and system use Qualifications - A working knowledge of CAFM systems and their core principles - An understanding of planned preventative maintenance (PPM) and reactive works scheduling - Experience working with KPIs, service level agreements (SLAs) and priorities - Strong PC skills, including confidence using Microsoft Office and working with large data sets - A logical approach to problem-solving, with good time management and self-motivation - Full UK drivers licence Benefits - Competitive holiday package - Up to 6% contributory pension scheme - Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression - Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service - Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel - Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity - Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Location: Home based Salary: Band 5 plus excellent benefits Schedule: Permanent, Full Time Ready to impact a better future? As a Lead CEE in our Employment Skills and Training (EST) team, you’ll shape high‑impact training and development solutions that help colleagues, learners, employers, and partners thrive. You’ll translate the needs of Customer Experience and Engagement (CEE) contracts into purposeful, future‑focused programmes that create real change. You’ll play a key role in driving positive impact for the communities we support. By leading on design, delivery, and continuous improvement of our induction and learning programmes, you’ll help ensure people gain the skills, confidence, and opportunities they need to progress. What you’ll do as a Lead CEE You’ll be entrusted to: - Lead on understanding and translating CEE contract needs into effective training and development solutions - Lead the design and ongoing enhancement of training programmes, ensuring they meet commissioner, regulatory, legislative, compliance, Ofsted, and awarding‑body requirements - Lead on measurement and performance data to inform customers, commissioners, and continuous improvement - Lead the delivery of efficient and effective induction programmes across different client areas - Deliver training interventions both face‑to‑face and remotely in line with programme needs - Ensure inclusive and accessible training aligned with Serco’s Equality, Diversity and Inclusion (EDI) principles - Maintain awareness of safeguarding, Prevent, learner welfare, and health and safety requirements - Support strong collaboration across segment leads, trainers, internal teams, and delivery partners - Contribute to planning, policy formation, and programme evaluation - Build partnerships with external organisations to support CEE programme development - Support the onboarding and development of trainers, fostering collaboration, best practice, and high standards - Identify and manage operational risks related to programme delivery - Support participants, learners, and agents with tailored development to improve job readiness and outcomes Does this sound like you? You’ll be a great fit for this role if you have… - Current knowledge of CEE contracts and programmes - Experience leading teams and delivering learning programmes to an “Expected Standard” (or equivalent) quality level - Minimum Level 3 in Education and Training or CIPD (or working towards) - Experience designing and delivering adult vocational and/or non‑vocational programmes, including blended and digital learning - Strong planning, organisation, adaptability, and interpersonal skills - Experience working under pressure to meet customer expectations - A commitment to personal development and continuous learning - Desirable: Team Leader Level 3, and/or experience working within regulated quality environments such as Ofsted or awarding bodies Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. What we offer - Holidays: Up to 25 days plus bank holidays - Pension: Up to 6% contributory pension scheme - Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression - Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service - Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel - Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, and the option to donate pennies from your monthly pay to the Serco People Fund Charity - Employee networks: Inclusive colleague networks representing LGBTQIA+ colleagues, women, parents and carers, people with disabilities, veterans, and colleagues from all cultural backgrounds Let’s impact a better future, together. Apply today. All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

Location: Home based Salary: Band 5 plus excellent benefits Schedule: Permanent, Full Time Ready to impact a better future? As a Resource Manager in our Employment, Skills and Training (EST) team, you’ll support our operational delivery by managing colleague capability to support delivery plan commitments, encompassing safeguarding, personal development, health, safety and colleague wellbeing. You will support delivery of high‑quality learning and skills programmes that support learners, employers and communities. Your work will directly contribute to creating positive pathways for colleagues across apprenticeships, adult learning and employability training. You’ll join a growing, future‑focused team committed to delivering meaningful outcomes for citizens and employers. By coordinating delivery resources across apprenticeships, adult learning, and employability programmes, you’ll play a key role in ensuring that our colleagues have the support, systems and planning needed to deliver excellent learner experiences. What you’ll do as a Resource Manager You’ll be entrusted to: - Manage resource planning to ensure colleague numbers align with delivery plans across all EST programmes, meeting operational, quality and regulatory targets. - Lead the operational support of tutors, trainers and coaches across Apprenticeships, Adult, Commercial, Horizontal and Employability courses. - Oversee recruitment, utilisation, performance management, welfare, motivation and development of delivery colleagues. - Ensure safeguarding, learner welfare, and health and safety are embedded in all delivery activities. - Support Training and Apprenticeship Managers and Segment Leads with the development and improvement of learning and delivery materials. - Work with operations colleagues, delivery partners and internal teams to support delivery planning, continuous improvement and programme updates. - Review monthly performance data to inform forecasting, delivery resource planning and programme management. - Maintain strong professional relationships and communication channels with delivery teams, partners and internal colleagues. Does this sound like you? You’ll be a great fit for this role if you have… - Experience of resource management of, Apprenticeship programmes, Commercial training programmes, employability and adult programmes - Experience of delivery management in adult vocational and employment programmes - Strong planning, organisation and problem‑solving skills, and the ability to work under pressure. - A commitment to personal development and continuous learning. Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. What we offer - Holidays: Up to 25 days plus bank holidays - Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression - Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service - Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel - Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity - Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds. Let’s impact a better future, together. Apply today. All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

Location: Homebased with UK wide travel as required Salary: £29,000 - £33,000 per annum, dependant on experience plus excellent benefits Schedule: 37.5 hours per week, permanent Ready to impact a better future? As a Performance Officer in our Analytics and Performance team, you’ll help ensure the insight and information we rely on is accurate, timely and trusted. Your work will support colleagues across the Asylum Accommodation and Support Services Contract (AASC), helping us deliver services that have real impact on people and communities. You’ll play a key role in shaping how we understand performance across the contract. From quality checking reports to supporting continuous improvement, you’ll help create impactful solutions that strengthen decision‑making, build trust with our stakeholders and support a more data‑driven future. What you’ll do as a Performance Officer You’ll be entrusted to: - Support the Performance Manager to ensure accurate, timely and contractually compliant reporting - Provide quality assurance checks on reports and documentation produced by the Performance function - Build strong working relationships with internal and external stakeholders - Triage, track and respond to customer queries, ensuring responses are contractually accurate - Create contractual communications, briefings and newsletter updates - Monitor and report on Key Performance Indicators to support informed decisions - Manage mailbox activity, ensuring deadlines are met - Support the production of contractual board reports and associated materials - Take minutes during contractual board meetings and other key meetings - Contribute to continuous improvement initiatives across the department Does this sound like you? You’ll be a great fit for this role if you have… - Excellent time management skills and the ability to manage multiple priorities - Strong communication skills and confidence presenting complex information - Effective interpersonal skills, enabling engagement at all levels - Excellent knowledge of Microsoft Word, with good knowledge of Excel an advantage - Experience using PowerPoint and Outlook - Fierce attention to detail that supports the identification of themes and trends Vetting and checks: This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively. Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. What we offer - Holidays: 25 days plus bank holidays - Pension: Up to 6% contributory pension scheme - Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression - Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service - Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel - Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity - Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds. Let’s impact a better future, together. Apply today. #aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.