• Manage an assigned panel of 400-450 patients and conduct required monthly outreach to ensure continuity of care. • Conduct 50-60 daily outbound calls to patients, providing care plan support and health coaching aligned to their specific needs. • Maintain call quality standards through consistent engagement and professional communication in every patient interaction. • Collaborate with clinical teams, providers, and caregivers to identify and address clinical and social needs. • Support care coordination goals by staying on schedule with monthly outreach targets. • Close gaps in patient care through Chronic Care Management, Behavioral Health Integration, and Remote Physiological Monitoring services. • Advocate for patient needs by actively listening to concerns, investigating issues, and communicating solutions to the patient’s care circle. • Document all patient interactions in real time using the care coordination platform. • Maintain HIPAA compliance in all patient communications and documentation.

• Manage, design, and perform QA/QC checks related to technical activities • Development of Protective Relay Settings using AcSELerator Quickset and/or GE Enervista • Conduct P&C studies including short circuit analysis, relay coordination, and load flow • Review junior engineer’s designs, verify they meet client standards and specifications • Document QA/QC reviews, maintain record documents, and communicate information to the team • Mentoring and managing staff at all levels • Managing tasks on multiple projects in accordance with GAI’s high standards of project management

• Responsible for teaching fiber optic installation, • Fusion splicing, • Ribbon splicing, • Testing, • Troubleshooting, • And broadband deployment practices to a variety of NTT's clients. • Instruction is delivered through classroom presentations, • Hands-on laboratory exercises, • And field-based demonstrations for telecommunications, • Broadband, • Utility, • Construction, • And industrial professionals.

• Assist in the preparation of environmental compliance documents • Conduct project-specific data and regulatory research • Perform desktop assessments and field surveys • Consult with local, state, or federal agencies