Cosán Group

• Manage an assigned panel of 400–450 patients and conduct required monthly outreach to ensure continuity of care • Conduct 50–60 + daily outbound calls to patients, providing care plan support and health coaching aligned to their needs • Collaborate with clinical teams, providers, and caregivers to identify and address clinical and social needs • Support care coordination goals by staying on schedule with monthly outreach targets • Advocate for patient needs by actively listening to concerns, investigating issues, and communicating solutions to the patient’s care circle • Document all patient interactions in real time using the care coordination platform

• Manage an assigned panel of 400-450 patients and conduct required monthly outreach to ensure continuity of care. • Conduct 50-60 daily outbound calls to patients, providing care plan support and health coaching aligned to their specific needs. • Maintain call quality standards through consistent engagement and professional communication in every patient interaction. • Collaborate with clinical teams, providers, and caregivers to identify and address clinical and social needs. • Support care coordination goals by staying on schedule with monthly outreach targets. • Close gaps in patient care through Chronic Care Management, Behavioral Health Integration, and Remote Physiological Monitoring services. • Advocate for patient needs by actively listening to concerns, investigating issues, and communicating solutions to the patient’s care circle. • Document all patient interactions in real time using the care coordination platform.

• Educate patients over the phone about insurance-sponsored programs that can help manage their chronic conditions • Introduce supplementary services such as CCM, BHI and, Principal Care Management (PCM) • Meet or exceed daily call expectations and enrollment goals • Empower patients by guiding them in their healthcare journey and advocating for their needs • Document all patient interactions accurately and compliantly in the electronic record system • Work collaboratively with a supportive and mission-driven team