Scale Army Careers

• Develop creative campaigns, manage social media content, and produce high-quality assets across multiple client accounts simultaneously. • Leverage AI tools such as Claude, ChatGPT for prompt-based copywriting. • Generate high-quality image and video assets using AI tools. • Validate AI output rigorously for accuracy, brand tone, and factual correctness. • Create and maintain content calendars across multiple client accounts. • Provide strategic guidance on social media performance. • Monitor engagement, manage comments, and coordinate with the team on responses as needed. • Coordinate with designers, video editors, and social media managers to ensure timely delivery of assets. • Review, edit, and optimize creative assets to align with client branding standards.

• Oversee and optimize customer service operations, fulfillment coordination, and operational systems • Serve as a highly hands-on operational leader responsible for managing the customer service function • Coordinate with 3PL and fulfillment partners • Manage and optimize operational systems including Gorgias and Sticky.io (CRM) • Leverage AI to reduce headcount needs within the function through automation and workflow improvements

• Manage SEO, GBP, website, content, and advertising projects from start to finish • Translate client packages and SEO strategies into clear, executable plans • Manage project boards in ClickUp to ensure deadlines, accountability, and task completion • Lead and develop the fulfillment team by setting expectations, reviewing performance, and enforcing accountability • Align execution with SEO strategy and client goals • Adjust strategies based on performance data and execution realities • Build and deploy AI tools and agents using Claude, Cursor, Lovable, v0, or similar platforms • Monitor metrics including organic traffic value, GBP performance, keyword rankings, and lead quality • Build and maintain quality control checklists, audits, and review systems

• Design, implement, and optimize Agentic AI solutions • Collaborate with cross-functional teams to enhance operations • Maintain and evaluate AI performance and troubleshoot workflow issues • Train and deploy generative AI models • Build and maintain AI-powered automations and integrations

Role Description This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. Our client is a creative and marketing-focused organization seeking a Content Creator to produce, edit, and optimize multimedia content across video, podcasts, presentations, and digital marketing assets. The company values strong creative execution, technical proficiency, and brand consistency, and is looking for someone who can help deliver visually compelling and engaging content that supports campaign performance across multiple channels and industries. Location: Fully Remote (Work from Home) | 9:00 AM – 5:00 PM EST Key Responsibilities - Video & Podcast Editing - Edit video and podcast content, incorporating text overlays, captions, and graphic elements - Ensure final outputs meet quality standards and are optimized for digital platforms - Graphic & Design Work - Create marketing assets including social media visuals, ad creatives, and slide decks - Use tools such as Adobe Illustrator, Photoshop, Canva, and Figma to produce polished creative work - Content Optimization - Refine text, visuals, and layouts to maximize engagement and clarity - Maintain brand consistency across all client deliverables - Collaboration & Project Support - Work closely with creative and marketing teams to execute campaigns efficiently - Assist with ideation, creative briefs, and supporting materials to enhance campaign performance Qualifications - 2+ years of experience in content creation, multimedia production, or a marketing agency environment - Experience producing and editing multimedia content across digital platforms - Experience collaborating with creative and marketing teams preferred Requirements - Proficiency in Adobe Creative Suite including Illustrator, Photoshop, Premiere, and After Effects - Experience using Canva and Figma for presentations and design work - Strong attention to detail and ability to maintain consistent quality across multiple projects - Strong creative problem-solving abilities - Ability to work independently while collaborating effectively with creative teams - Excellent written and verbal communication skills Benefits - High-quality, on-brand multimedia assets delivered on schedule - Engaging video, podcast, and slide deck content that supports campaign objectives - Seamless collaboration with creative and marketing teams to support campaign execution - Creative problem-solving and optimization of assets based on audience engagement Application Process To be considered for this role these steps need to be followed: - Fill in the application form - Record a video showcasing your skill sets

• Develop and maintain WordPress plugins • Create and maintain WordPress themes • Build responsive webpages using Elementor, HTML, TailwindCSS, and raw CSS • Write clean, well-documented, and testable code • Participate in code reviews and architectural discussions • Ensure websites load quickly and perform well in tools such as Google PageSpeed Insights and Pingdom Page Load Speed Analyzer • Ensure websites are indexable by Google and other search engines • Apply UX best practices including responsive design, lazy loading, and ADA compliance • Perform quality control to ensure bug-free code delivery • Collaborate with product managers and designers to define and implement new features • Support ongoing optimization and maintenance initiatives across client websites • Stay current with emerging technologies and industry best practices

• Outbound Prospecting & Lead Generation • Make outbound calls to U.S.-based executives (CMOs, VPs of Marketing, CEOs, Founders) • Lead concise, value-driven discovery conversations • Qualify prospects based on need, authority, timing, and strategic fit • Appointment Setting • Schedule meetings for the sales leadership team • Ensure smooth handoff of qualified leads to the sales team • Objection Handling & Sales Progression • Confidently handle objections and move conversations forward • Log detailed notes, insights, and next steps in the CRM • Maintain organized records of all interactions • Collaboration & Messaging • Work with leadership to refine talk tracks and objection handling • Align outreach efforts with marketing campaigns

• Make 400–500 outbound calls per day using an auto-dialer. • Follow approved scripts to qualify prospects for home and auto insurance. • Deliver qualified live transfers to licensed U.S.-based insurance agents. • Meet or exceed monthly live transfer benchmarks. • Maintain consistency, professionalism, and energy across high call volumes. • Accurately disposition calls and follow established SOPs. • Adhere strictly to scripts, call flows, and training guidelines. • Communicate clearly with trainers and team leads regarding performance and issues.

• Conduct outbound outreach through phone, SMS, and email • Follow up with inbound inquiries, old leads, and pending estimates • Qualify prospects and schedule appointments • Maintain consistent communication throughout the sales pipeline • Help establish outbound sales systems and workflows • Assist with scripting, follow-up structures, and lead management processes • Track KPIs and outreach performance metrics • Support leadership in building scalable sales operations • Maintain accurate CRM records and lead tracking • Organize follow-ups and customer communication • Ensure visibility and consistency across the sales pipeline

Role Description This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. Our client is seeking an experienced Social Media Manager to take ownership of content creation and platform management across key digital channels. The organization is focused on strengthening its brand presence across Meta and LinkedIn while expanding visibility within AI-driven search environments through Large Language Model Optimization (LLMO). This role plays a central part in driving engagement, improving share of voice, and aligning social strategy with broader marketing priorities. Location: Fully remote | 8 AM - 5 PM EST Role Overview: The Social Media Manager will lead content creation, publishing, scheduling, and performance tracking across Meta and LinkedIn platforms, while also supporting broader channel distribution. This role is responsible for implementing the content calendar, managing community engagement, and executing LLMO and citation initiatives to enhance brand visibility in AI-generated responses. Key Responsibilities - Social Media Management - Create and publish regular content across Instagram, Facebook, LinkedIn, TikTok, and YouTube based on strategic priorities. - Design visually compelling posts using Canva and Adobe Photoshop. - Write engaging, platform-specific copy aligned with target audiences and engagement goals. - Collaborate with the video editor to coordinate video content needs and provide creative direction. - Implement and optimize the content calendar provided by the Marketing Director, incorporating creative input. - Schedule and publish content using Hootsuite to ensure consistency. - Monitor engagement and performance metrics regularly. - Report on social media performance, engagement trends, and campaign effectiveness. - Respond to comments, messages, and community interactions in a timely and brand-appropriate manner. - LLMO (Large Language Model Optimization) & Citation Management - Monitor and manage citations provided by Athena HQ to maintain accurate and updated information. - Execute email outreach campaigns to editors and publications using established templates to enhance share of voice on AI platforms. - Track and report on LLM share of voice performance and citation impact. - Identify opportunities to improve brand visibility in AI-generated responses and strengthen overall SEO presence through LLMO. - Community Engagement - Monitor Reddit and other relevant forums daily for discussions related to bathroom renovations, DIY projects, and home improvement. - Respond to customer inquiries and participate in conversations using the brand voice. - Engage authentically within relevant online communities to build visibility and trust. Qualifications - 3–5 years of professional experience in social media management and digital marketing. - Proven track record of creating engaging content for Instagram, Facebook, LinkedIn, TikTok, and YouTube. - Experience using Hootsuite or similar scheduling platforms. - Familiarity with LLMO, GEO (Generative Engine Optimization), and AI-powered search strategies preferred. Requirements - Strong copywriting skills with the ability to adapt tone across platforms and audiences. - Proficiency in Canva and Adobe Photoshop for visual content creation. - Ability to analyze and report on social media performance and LLM share of voice data. - Excellent written and verbal communication skills with strong attention to detail. - Comfortable managing email outreach and citation pitching efforts. - Strong organizational skills with the ability to manage multiple deadlines. - Self-starter capable of working independently and taking initiative. - In-depth understanding of social media analytics and performance optimization. Benefits - Increased brand engagement and visibility through effective social media strategies. - Consistent, timely posting of engaging and on-brand content across platforms. - Strong community management that enhances loyalty and customer relationships. - Measurable improvement in LLMO share of voice and AI visibility. Application Process To be considered for this role these steps need to be followed: - Fill in the application form. - Record a video showcasing your skill sets.