Scale Army Careers

• Own development across the Shopify storefront, including themes, templates, and custom functionality. • Build and update landing pages, collection pages, product detail pages (PDPs), and promotional pages. • Customize Shopify themes to support business and marketing initiatives. • Maintain storefront performance, Core Web Vitals, accessibility, and overall technical health. • Support ecommerce campaign launches and website updates. • Implement and maintain Shopify apps, third-party integrations, and analytics tools. • Troubleshoot technical issues, bugs, and storefront errors. • Improve website functionality, performance, and user experience. • Optimize storefront pages for conversion and usability. • Collaborate with marketing and creative teams to execute ecommerce initiatives. • Optimize the storefront for visibility across AI-powered search platforms.

• Manage and optimize paid media campaigns across LinkedIn Ads, Google Ads, and Meta Ads. • Monitor campaign pacing, budgets, bidding strategies, and overall performance. • Launch new campaigns based on client objectives and priorities. • Analyze campaign data and implement optimizations that improve business outcomes. • Scale, pause, or adjust campaigns based on performance metrics. • Support paid media efforts across Bing Ads when needed. • Maintain and update weekly client reporting dashboards. • Analyze top-of-funnel and bottom-of-funnel performance metrics. • Connect campaign performance to qualified meetings, pipeline, and revenue. • Review CRM reporting within HubSpot and Salesforce. • Identify reporting inconsistencies and recommend corrective actions. • Translate performance data into actionable recommendations for clients. • Participate in weekly client meetings and performance reviews. • Prepare agendas, insights, and recommendations for client discussions. • Track action items and ensure timely completion. • Build trusted relationships through proactive communication. • Gradually assume greater ownership of client accounts. • Write and refine ad copy for paid campaigns. • Develop creative briefs for designers. • Review creative assets before launch. • Coordinate campaign assets, timelines, and approvals. • Ensure campaigns launch accurately and on schedule. • Manage tasks and priorities using Asana. • Collaborate with internal teams to execute campaigns efficiently. • Maintain organization across multiple campaigns and client accounts.

Role Description This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. Our client is a growing eCommerce company focused on delivering exceptional customer experiences through efficient order management, reliable fulfillment operations, and responsive customer support. As the business continues to scale, they are seeking a Customer Experience & Order Operations Manager to oversee day-to-day customer support operations, maintain order accuracy, coordinate fulfillment activities, and continuously improve the operational processes that support an outstanding customer experience. The Customer Experience & Order Operations Manager will be responsible for: - Managing customer support operations - Overseeing order fulfillment workflows - Coordinating with third-party logistics partners - Improving the systems that support order accuracy and customer satisfaction - Resolving operational issues and identifying root causes of recurring problems - Documenting scalable processes - Collaborating with cross-functional teams to improve the overall customer experience This role is ideal for someone who enjoys operational problem-solving, thrives in execution-focused environments, and takes ownership of improving both customer support and backend operations. Location: Fully Remote | 9:00 AM - 5:00 PM EST Key Responsibilities - Customer Support Operations - Manage customer support tickets, escalations, refunds, replacements, and order-related inquiries. - Maintain excellent first-response and resolution times. - Respond to customer reviews while maintaining a consistent brand voice. - Ensure customer issues are fully resolved from beginning to end. - Order & Fulfillment Operations - Monitor order flow and resolve fulfillment issues in real time. - Coordinate with 3PL and warehouse partners to resolve shipping and fulfillment discrepancies. - Manage backorders, substitutions, shipping delays, and inventory adjustments. - Maintain accurate SKU, product, and order information across connected systems. - Resolve address validation issues and reduce delivery failures. - Systems & Process Improvement - Identify recurring operational issues and determine root causes. - Maintain a backlog of customer experience and operational improvement initiatives. - Improve tagging, macros, workflows, and reporting within customer support systems. - Develop and maintain SOPs for customer support and order operations. - Partner with internal teams to eliminate recurring operational issues. - Cross-Functional Collaboration - Share customer feedback with Operations, Sales, and Product teams. - Collaborate with internal stakeholders to improve customer experience and operational efficiency. - Support process improvements that enhance fulfillment accuracy and scalability. - Contribute to continuous operational improvements across the business. Qualifications - 3–6 years of experience in customer support, customer experience, eCommerce operations, or order management. - Experience resolving customer issues from initial inquiry through final resolution. - Experience working within eCommerce or consumer goods environments. - Strong experience identifying root causes of operational issues and implementing improvements. - Experience documenting SOPs, workflows, and escalation processes. - Experience with Shopify or similar eCommerce platforms is strongly preferred. - Experience with Zendesk or equivalent helpdesk systems is strongly preferred. - Experience working with 3PL or fulfillment partners is strongly preferred. - Familiarity with SKU management and catalog operations is strongly preferred. - Experience handling chargebacks, disputes, or refund workflows is a plus. - Experience in beauty, personal care, home goods, bedding, or textiles is a plus. - Experience improving customer experience systems through macros, tagging, and reporting is a plus. - Exposure to multi-channel eCommerce environments (DTC + retail) is a plus. Qualifications Skills - Strong customer support and customer service skills. - Strong operational problem-solving and root cause analysis abilities. - Excellent written communication and customer-facing communication skills. - Strong organizational skills and attention to detail. - Ability to build and document scalable operational processes. - Ability to work independently in a high-volume, execution-focused environment. - Strong collaboration and stakeholder management skills. - Ability to improve operational workflows and customer experience processes. What Success Looks Like - Customer satisfaction improves through timely, consistent issue resolution. - Order accuracy and fulfillment performance remain consistently high. - Operational issues are identified, resolved, and prevented from recurring. - Customer support workflows become more scalable through well-documented SOPs. - Order errors, refunds, fulfillment failures, and preventable escalations decrease over time. - Collaboration between customer support, fulfillment, and operations teams drives continuous improvement. Opportunity This is an opportunity to play a critical role in improving both customer experience and operational excellence within a growing eCommerce business. The Customer Experience & Order Operations Manager will have direct ownership over customer support operations, fulfillment coordination, and process improvement initiatives while helping build scalable systems that support long-term business growth. Application Process To be considered for this role these steps need to be followed: - Fill in the application form - Record a video showcasing your skill sets

• Generate new business through outbound cold calling, prospecting, networking, and follow-up. • Qualify inbound and outbound leads to identify strong sales opportunities. • Conduct discovery calls to understand prospective clients' business needs. • Recommend appropriate digital marketing solutions based on client objectives. • Manage the full sales process from initial outreach through signed agreements. • Build long-term relationships with prospective and new clients. • Collaborate with internal teams to ensure a smooth client transition after closing.

• Support the execution of product launches across digital marketing channels. • Coordinate digital marketing assets for campaigns and promotions. • Repurpose content across social media, email marketing, landing pages, and website content. • Maintain content calendars and publishing schedules. • Coordinate campaign timelines, approvals, and launch activities. • Build, update, and optimize landing pages using existing platforms and templates. • Collaborate on promotional messaging, page layouts, and user experience. • Ensure landing pages and digital assets align with brand standards. • Create and edit digital marketing content for social media and campaigns. • Support high-volume content distribution across multiple channels. • Contribute creative ideas for campaigns and audience engagement. • Recommend ideas that improve campaign performance and content quality. • Stay informed on digital marketing trends and best practices.

Role Description This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. Our client is a growing organization focused on leveraging artificial intelligence and automation to improve operational efficiency across multiple business functions. As they continue modernizing internal processes, they are seeking an AI Automation Specialist to identify workflow improvement opportunities, implement practical AI solutions, and help teams reduce manual work through scalable automation. The AI Automation Specialist will be responsible for evaluating business processes, identifying automation opportunities, and implementing AI-powered workflows that improve operational efficiency across multiple departments. The AI Automation Specialist will work closely with stakeholders to recommend practical automation solutions, integrate business systems, document workflows, and support organization-wide AI adoption. This role is ideal for someone who enjoys solving operational challenges, implementing low-code automation solutions, and helping businesses work smarter through AI. Location: Fully Remote | 9:00 AM - 5:00 PM EST Key Responsibilities - Process Evaluation & Optimization - Evaluate business processes across departments to identify automation opportunities. - Recommend workflow improvements that reduce manual work and improve efficiency. - Partner with stakeholders to understand operational challenges and business priorities. - Identify scalable opportunities for process optimization. - AI & Automation Implementation - Design and implement AI-powered workflows across the organization. - Integrate business systems using modern automation platforms. - Build AI assistants and productivity workflows that support multiple teams. - Develop scalable automation solutions that improve operational performance. - Documentation & User Adoption - Document automation workflows and implementation processes. - Develop best practices for automation and AI usage. - Train internal users on newly implemented solutions. - Ensure automation initiatives remain maintainable and aligned with business needs. - Continuous Innovation - Stay current with emerging AI technologies and automation platforms. - Evaluate new tools that improve business productivity. - Recommend innovative AI solutions that support long-term operational improvements. - Promote continuous process optimization across the organization. Qualifications - 2–5 years of experience in workflow automation, systems implementation, business operations, or related roles. - Experience implementing AI tools and automation platforms within business environments. - Experience integrating business systems and optimizing operational workflows. - Experience collaborating with cross-functional teams on automation initiatives. Requirements - Strong process improvement and systems-thinking abilities. - Strong workflow automation knowledge. - Excellent problem-solving and project management skills. - Ability to communicate technical concepts to non-technical stakeholders. - Experience implementing AI-powered business solutions. - Experience integrating business systems. - Strong organizational and documentation skills. - Excellent collaboration and stakeholder management skills. What Success Looks Like - AI-powered workflows successfully reduce manual effort across departments. - Business processes become more efficient through practical automation. - Teams adopt AI solutions confidently and effectively. - Automation initiatives support scalable business growth. - The organization benefits from continuous workflow improvements driven by AI. Opportunity This is an opportunity to play a key role in shaping how AI is adopted across a growing organization. The AI Automation Specialist will work directly with leadership and cross-functional teams to implement meaningful automation solutions, improve operational efficiency, and help build a smarter, more scalable business through AI. Application Process - Fill in the application form - Record a video showcasing your skill sets

• Oversee the company's day-to-day social media presence across LinkedIn, X (Twitter), Facebook, Instagram, and other relevant platforms • Monitor and manage daily engagement across social platforms • Respond professionally to comments, direct messages, and customer inquiries • Foster meaningful conversations with customers and industry partners • Help build an engaged community around the company's products and brand • Schedule and publish approved content across all social media channels • Support integrated marketing campaigns, product launches, and promotions • Monitor conversations related to digital marketing and SaaS

• Produce and edit high-quality video content for digital advertising, social media, websites, and marketing campaigns. • Edit videos using Adobe Premiere Pro and Adobe After Effects. • Add captions, motion graphics, transitions, audio cleanup, and color correction. • Deliver polished multimedia content aligned with campaign objectives. • Execute creative projects based on established creative briefs. • Collaborate with the Creative Director to bring creative concepts to life. • Ensure creative assets meet brand standards and quality expectations. • Support the completion of production backlogs through efficient execution. • Work closely with designers, copywriters, and creative stakeholders. • Manage multiple creative projects simultaneously while meeting deadlines. • Organize and maintain project files and creative assets. • Stay current with video editing techniques and creative trends.

• Review paid advertising campaigns for setup accuracy prior to launch. • Verify campaign targeting, copy, creative assets, event information, and campaign settings. • Identify and resolve errors before campaigns go live. • Maintain high standards for campaign quality across multiple client accounts. • Build, launch, and manage advertising campaigns across Meta, TikTok, and Google Ads. • Develop campaign strategies and budget recommendations. • Monitor campaign execution and optimize performance. • Prepare recurring campaign performance reports. • Monitor key advertising metrics and campaign effectiveness. • Deliver actionable insights and optimization recommendations.

• Perform detailed take-offs for commercial MEP systems • Prepare accurate cost estimates for commercial construction projects • Review construction drawings and specifications • Calculate material, labor, and equipment costs • Ensure estimates are accurate and complete • Collaborate with project managers to prepare competitive bids • Identify project risks and incorporate contingencies into estimates • Support timely bid preparation and submission • Assist in evaluating project opportunities • Utilize estimating software for estimating and take-offs • Maintain organized project documentation and estimating records