Role Description Under limited supervision and with independent judgment, supervises and coordinates the activities of the property, casualty, automobile physical damage, personal injury protection, and/or workers compensation claims function, for both inside and outside claims representatives, by performing the following duties: - Directs and manages the property claims function, casualty claims function, automobile physical damage claims function, personal injury protection claims function, and/or workers compensation claims function, including: - Oversees the management of all claims as assigned by function - Approves reserves and payments within authority level - Manages reserve adequacy, settlement approval, litigation and best practice/quality review - Manage vendor programs that provide claims services as assigned, such as direct repair contractor connection program, structure settlement, independent adjusters, roadside assistance, salvage program, desk audit, medical cost containment, and subrogation. - Functions as a Supervisor of a business unit, either directly or through subordinate leaders, including but not limited to: - Recommends and communicates goals. Directs operations to ensure the achievement of required results - Develops, recommends and implements operational plans and procedures - Trains, coaches and leads staff - Prepares and/or reviews performance appraisals. Conducts performance review meetings - May recommend and/or implement employment actions, including employment/termination, corrective action, promotions/demotions, salary changes, etc. - May serve as a contributing member of project team(s), or leader of project team(s), coordinating resources to ensure achievement of project activities - Performs other duties as assigned Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - The requirements listed below are representative of the knowledge, skill, and/or ability required. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Education/Experience: - Level 5: Bachelor’s degree (B.A.) from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience. - A minimum requirement for this position is the ability to work legally in the United States. - No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process. Company Description

Role Description We are expanding our Specialized Claims organization and are seeking an experienced leader to join our Major Case Unit. This Fully Remote position offers a competitive salary range of $140,000 to $195,000, depending on experience, technical expertise, and demonstrated ability to manage teams that work on high-exposure, highly complex claims. This role is responsible for leading a team of experienced claims adjusters handling the company’s highest exposure and most complex claims. This role oversees daily operations, drives strategic initiatives, and ensures effective claims handling aligned with organizational goals. This role sets clear objectives, leads projects, and provides coaching and mentorship to build and sustain a high performing, engaged workforce. The position requires a high level of technical expertise and collaboration with professionals across various disciplines, including defense attorneys, experts, underwriters, and agents. Specialized claims handled by the MCU include: - Large casualty exposures valued at more than $1M. - Molestation and sexual offenses. - Personal and advertising injuries. - Toxic tort, asbestos, and environmental exposures. - Healthcare and human service professional liability exposures. - New York Labor Law claims. - Cyber and data breach claims. - E&S claims. - Program and TPA-involved claims. - Construction defect claims. - Discrimination claims. In this role you will: - Lead a team of adjusters handling the company’s largest and most complex claims. - Provide daily oversight of operations to ensure effective claims handling aligned with corporate business strategies. - Collaborate with leadership to assess resource needs and implement continuous improvement efforts to enhance quality, service, and cost efficiency. - Monitor team performance through file reviews, data analysis, and customer feedback. - Provide coaching, mentoring, and development to professionals in the claim organization. - Make staffing recommendations, participate in hiring and disciplinary actions, and manage salary administration linked to performance. - Serve as a subject matter expert in specialized claim areas. - Oversee complex litigation strategies, direct outside counsel, and manage litigation-related expenses. - Build strong relationships with internal and external stakeholders. - Prepare and deliver reports on business trends, financial activity, and claim outcomes. - Communicate key issues and strategic insights to appropriate audiences, adapting style to ensure clarity and alignment. Qualifications - Bachelor’s degree preferred with related claims experience. - JD or equivalent experience strongly desired. - Experience using claims management systems and data analysis tools for documentation, reporting, and process optimization. - Skilled in managing litigation with outside counsel and executing negotiation strategies for high-stakes claims. - Exceptional verbal and written communication skills. - Proven ability to coach and develop individuals and teams to support long-term career growth and build a culture of continuous learning and innovation. - Highly organized with the ability to manage complex projects, workflows, and organizational strategies. - Ability to make sound decisions in high-impact or ambiguous situations and balancing competing demands while ensuring alignment with corporate goals. - Experience managing significant legal or reputational risks and overseeing strategic decision-making across a business. - Must maintain appropriate state adjuster license(s) and continuing education credits. Requirements - Ability to manage a high volume of work is often necessary to meet deadlines. - Required to work on-site as needed. - May be required to maintain a reliable, high-speed home internet connection for remote work. - Ability to work extended hours as business demands require, including evenings or weekends as needed. - Willingness and ability to travel as necessary for business purposes. - Ability to sit and/or stand for prolonged periods. - Proficient in using a personal computer and standard office equipment. Benefits - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only)

• Provide direct leadership and supervision for Education Specialists across multiple sites • Conduct regular 1:1 meetings to support employee development, coaching, and performance • Lead onboarding and training of new Education Specialists in partnership with the Education Center of Excellence • Support the implementation of standardized education practices and key organizational initiatives • Assign, monitor, and balance Education Specialist caseloads • Carry an individual patient caseload as needed • Provide consultation and oversight on complex education cases • Lead weekly and/or bi-weekly Education team meetings • Partner with site leadership by participating in leadership huddles, daily rounds, and interdisciplinary collaboration • Support Academic & Skills Integration and Therapeutic Resource Hour programming • Provide LBS1 supervision for Illinois Virtual Program staff and assist with Virtual Academic Skills Integration coverage as needed • Coordinate tutoring services, when applicable • Partner closely with the Education Center of Excellence to support department goals and initiatives • Collaborate with the Billing team to resolve education-related billing questions and ensure appropriate documentation • Support billing oversight and education department operational processes • Assist with key initiative projects and other priorities as assigned

• Manages the client engagement team through all phases of a project • Prepares court documents necessary for the fulfillment of court appointed role • Maintains data integrity of notice lists • Exhibits excellent client service skills • Supports business development activities • Builds and maintains a growth pipeline • Serves as one of the firm’s primary contacts with the client • May be required to work extended hours, or travel to/work from different firm offices