Compass Health Center

Role Description The Self-Pay Collections Specialist will resolve issues associated with balances due on self-pay accounts by working in a customer-oriented manner. They will answer inbound calls to the Revenue Cycle department, and make outbound calls to patients and/or guarantors for resolution of delinquent accounts. Our ideal candidate is motivated, detail oriented, has a proven track record in accuracy, and utilizes effective communication skills. Consistently meet or exceed productivity standards, targets, error ratios, and reporting requirements as assigned by the Revenue Cycle Supervisor. What You'll Do: - Handle high volume of incoming and outgoing phone contact. - Review past due bills and supporting documentation regarding account delinquency. - Collect responsible party payments for processing. - Phone correspondence with patients to explain outstanding debt on medical bills. - Accept third party payor information for review and processing. - Identify problem delinquencies and submit to the appropriate department for resolution. - Communicate with Revenue Cycle department to ensure payments are processed in a timely manner. - Assist to resolve matters associated with patient accounts. - Provide excellent customer service in response to patient inquiries. - Collaborate with internal personnel and all departments to achieve common goals. - Communicate issues and concerns with management team and appropriate personnel. - Apply updates to patient accounts as received and as required. Qualifications - Have a High School Diploma - Have 1 year of customer service experience - Possess strong attention to detail and excellent communication skills - Have prior experience with regards to Medical Collections or Collections/Customer Service - Have basic math skills to calculate patient balances due - Are hard working, mature and reliable individuals - Have excellent phone demeanor - Have previous customer service/collection experience a plus - Have previous healthcare A/R experience a plus - Bilingual a plus, but not required Benefits - Comprehensive medical/dental/vision plans - 401k program with company matching - Generous PTO (including competitive parental leave after 1 year of employment) - Continuous training through CEU seminars and volunteering opportunities

Role Description We are seeking a Virtual Adult Psychiatric Nurse Practitioner who is passionate about addressing the current nationwide behavioral health crisis, while working on interdisciplinary treatment teams within an organization that is redefining the standard of comprehensive PHP/IOP care. You will play a pivotal role in a growing, mission-driven environment that accommodates provider autonomy to create innovative and individualized treatments for each patient. This role will be focused on our adult programming, which includes Mood & Anxiety, Mental Health and Substance Use, and OCD. Compass is proud to be a trailblazer within the future of behavioral health, offering fully virtual PHP/IOP programs to patients across the entire state of Illinois. Our virtual programs meet the needs of modern healthcare, providing flexibility for both patients and clinicians while increasing access to fundamental care. This role is entirely virtual. What You'll Do: - Perform complete initial psychiatric evaluation on patient to determine diagnosis and develop plan of care including medication prescription, if indicated. - Revise, prescribe, and implement therapeutic regimen using an interdisciplinary approach. - Monitor patient progress and provide collaborative treatment and communication with the treatment team. - Provide timely documentation of each encounter with a patient. - Ensure patient/family education regarding clinical condition and relevant aspects of care. - Work in collaboration with treatment team members to ensure quality of care and consideration of services. - Maintain required level of continuing education and preferred development activities. - Use interpersonal and communication skills to establish and maintain professional relations with patients, families, colleagues, and other members of the healthcare team. Qualifications - Licensed or possess the ability to obtain license as an Advance Practiced Nurse in the State of Illinois. - ANCC National Board Certification in Psychiatry- PMHNP Certification. - Prescriptive Authority. - DEA license. - Licensed as a Registered Nurse in the State of Illinois. - DNP or MSN from an accredited Nursing Program. - CPR certified. - Experience with patients in crisis. - 2-5 years’ experience prescribing. - Experience with multiple specialties including mood and anxiety, mental health and substance use, OCD and complex anxiety, and trauma. Benefits - Comprehensive medical/dental/vision plans. - 401k program with company matching. - Generous PTO (including competitive parental leave after 1 year of employment). - Continuous training through CEU seminars and volunteering opportunities.

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely. About This Role We are seeking an Patient Care Coordinator to provide clerical support for our patients. If you are passionate about providing your patients with exemplary care, while being sensitive to their individual psychiatric conditions, you would be a great fit on our team. Compass is proud to be a trailblazer within the future of behavioral health, offering fully virtual PHP/IOP programs to patients across the entire state of Illinois. Our virtual programs meet the needs of modern healthcare, providing flexibility for both patients and clinicians while increasing access to fundamental care. What You'll Do: - Answers incoming calls in a warm and welcoming manner. - Completes intake calls and schedules intake appointments. - Reaches out to families to schedule family therapy appointments and outpatient psychiatrist appointments. - Provides intake to new clients, verifying the accuracy of demographics, insurance, completion of forms and organizational data to be entered in the chart in a timely manner. - Deliver high-quality remote support via EMR instant messaging, Teams, phone, and email, serving as one of the first responders to any inbound questions or requests from patients - Maintains patient charts according to confidentiality standards and policy. Maintains all patient’s, visitor’s, and staff’s confidentiality according to HIPAA requirements and Compass policy. - Utilizes Electronic Medical Record system as needed to verify patient appointments and to schedule appointments for clinicians and/or outpatient psychiatrists with patients. - Obtains payment methods for program or outpatient appointments. Collects payments and issue receipts for outpatient psychiatry and/or therapist appointments rendered. - Engages - and escalates to IT as needed - with patients as the first line of troubleshooting for technology issues for Patient Portal Access, Encryption software, and other software as necessary for patient care - Performs other related duties as assigned. Who You Are: - Associate’s Degree required, Bachelor’s Degree Preferred - 2-3 years of customer service experience - Prior experience working in partial hospitalization, intensive outpatient, inpatient hospital, residential or medical setting preferred - Computer proficiency with the ability to learn and use multiple software - Excellent written and verbal communication skills - Strong organization and planning skills; detail oriented - Ability to multi-task in a fast-paced environment - Conflict resolution and problem-solving skills - Flexible Schedule - Able to work assigned schedule We are committed to a fair and equitable work environment. The expected compensation range for this role is below. This range includes multiple career path levels across the organization; where you fall in the range is dependent upon a number of factors including, but not limited to, your years of experience, type of experience, location, and education/certifications. Compass reserves the right to update these ranges. Compensation $19.50—$21 USD We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don't hesitate to apply! Who We Are Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare. A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities. Benefits & Perks We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization. For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities. What’s Next? Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft, so whether or not you check all the boxes, we encourage you to apply – we’d be grateful to hear from you!

Role Description The Medical Intake Coordinator is responsible for the medical registration of new patients and collaborating with multidisciplinary team members to communicate patient health information that requires treatment planning and/or further medical consultation. The schedule for this position will be Monday through Friday, 9am-5pm CST. - Manages the medical registration process of patients entering the healthcare facility - Provides administrative support to the Nursing Department and Psychiatry Department - Collects and documents intake information such as medication and health history - Communicates and collaborates with the nursing team regarding intake information - Collects and documents vital signs, height, weight - Drafts medical documentation and lab orders under the direction of the psychiatry provider - Transcribes medical information to patient’s charts & communicates pertinent information to the treatment team - Maintains confidentiality in matters related to patient, family, and client facility staff - Provides supplementary assistance with infection control and prevention measures - Manages medication, medical supply, and equipment inventory - Initiates Prior Authorizations for medications and diagnostic tests - Participates in professional development activities - Performs all other duties within the scope of training as assigned by the Director of Nursing Qualifications - Exceptional interpersonal and therapeutic communication skills - Robust organizational and time management skills, with noteworthy attention to detail - Team player with adaptiveness and agility - Working knowledge of medical terminology and computer literacy (highly preferred) - Medical Assistant (preferred) - Current CPR certification (preferred) - Working knowledge of pharmaceuticals (preferred) - Experience in mental health care (preferred) Requirements - Often required to walk; use hands to finger, handle, or feel; and reach forward with hands and arms - Occasionally required to sit and stoop, kneel, or crouch - The employee must be able to lift and/or move up to 25 pounds Compensation $20 — $23 USD Benefits - Comprehensive medical/dental/vision plans - 401k program with company matching - Generous PTO (including competitive parental leave after 1 year of employment) - Continuous training through CEU seminars and volunteering opportunities Company Description Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare. A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient-centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities.

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely. About This Role Compass Health Center is seeking a detail-oriented and collaborative Accounts Payable/Accounts Receivable Specialist to join our Finance team. In this role, you’ll play a key part in keeping our financial operations running smoothly; managing invoices, maintaining vendor and client relationships, supporting month-end processes, and ensuring accuracy across all AP/AR activities. Your work behind the scenes helps ensure our teams can stay focused on what matters most: delivering exceptional care to our patients. This is a work-from-home position; however, employment is limited to individuals residing in Illinois or Wisconsin in accordance with applicable employment laws. What You'll Do: - Managing accounts payable using Bill and Microsoft Dynamics365 - Processing due invoices for payments, verifying invoices, and performing account reconciliations in a timely manner - Establishing and maintaining relationships with new and existing vendors - Setting up, verifying vendor accounts, obtaining w-9s and maintaining vendor files - Maintaining Accounts Payable files - Supporting month-end processing and queries of all AP - Assist with annual 1099 preparation - Monitor accounts and incoming payments - Perform verifying, classifying, computing, posting, and recording accounts receivable data - Verify discrepancies - Establishing and maintaining relationships with new and existing school clients - Respond to and resolve clients' billing issues and questions - Performing special projects as needed Who You Are: - Associate's degree in accounting or finance (required) - Bachelors degree (preferred) - 2 years' experience in accounts payable role, accounting, or similar - Knowledge of accounts payable principles, accounting standards, and industry regulations - Detail oriented and ability to multi-task - Great time management and strong organizational skills - Excellent collaboration and communication abilities - Proficient in MS Office applications (Word, Excel, etc) We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don't hesitate to apply! Who We Are Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare. A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities. Benefits & Perks We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization. For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities. What’s Next? Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft, so whether or not you check all the boxes, we encourage you to apply – we’d be grateful to hear from you!

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely. About This Role We are seeking a Part-Time Virtual Psychiatric Nurse Practitioner who is passionate about addressing the current nationwide behavioral health crisis, while working on interdisciplinary treatment teams within an organization that is redefining the standard of comprehensive PHP/IOP care. You will play a pivotal role in a growing, mission-driven environment that accommodates provider autonomy to create innovative and individualized treatments for each patient. This role will be focused on our adult programming, which includes Mood & Anxiety, Mental Health and Substance Use, and OCD. Compass is proud to be a trailblazer within the future of behavioral health, offering fully virtual PHP/IOP programs to patients across the entire state of Illinois. Our virtual programs meet the needs of modern healthcare, providing flexibility for both patients and clinicians while increasing access to fundamental care. This role is entirely virtual and the anticipated schedule is Mon-Fri from 2:30-8:00pm CST. What You'll Do: - Performing complete initial psychiatric evaluation on patient to determine diagnosis and develop plan of care including medication prescription, if indicated - Revising, prescribing, and implementing therapeutic regimen using an interdisciplinary approach - Monitoring patient progress and providing collaborative treatment and communication with the treatment team - Providing timely documentation of each encounter with a patient - Ensuring patient/family education regarding clinical condition and relevant aspects of care - Working in collaboration with treatment team members to ensure quality of care and consideration of services - Maintaining required level of continuing education and preferred development activities - Using interpersonal and communication skills that enable one to establish and maintain professional relations with patients, families, colleagues and other members of the healthcare team Who You Are: - Licensed or possess the ability to obtain license as an Advance Practiced Nurse in the State of Illinois - ANCC National Board Certification in Psychiatry- PMHNP Certification - Prescriptive Authority - DEA license - Licensed as a Registered Nurse in the State of Illinois - DNP or MSN from an accredited Nursing Program - CPR certified - Experience with patients in crisis - 2-5 years’ experience prescribing - Experience with multiple specialties including mood and anxiety, mental health and substance use, OCD and complex anxiety, and trauma We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don't hesitate to apply! Who We Are Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare. A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities. Benefits & Perks We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization. For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities. What’s Next? Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft, so whether or not you check all the boxes, we encourage you to apply – we’d be grateful to hear from you!

• Provide individual and group therapeutic interventions in PHP and IOP therapy groups including coping skills groups, process groups, experiential therapy groups and more • Attend multidisciplinary rounds (including psychiatrists, teachers, group therapists, primary therapists, family therapists and directors) • Aid in development and facilitation of DBT/CBT/ACT groups in addition to other theoretical frameworks and modalities • Observe and support various clinical modalities including group, individual, and family therapy as well as intake • Have clinical exposure to and learning opportunities within specialty programs and theoretical models which may include OCD and ERP, Trauma and CPT, Substance Use Treatment, Young Child Dysregulated Behavior • Engage in monthly didactic trainings with subject matter experts throughout the organization • Learn about the assessment and treatment of self-harm and suicidal ideation and safety planning • Help with various administrative tasks • Learn to administer and then administer various clinical assessments with patients • Co-facilitate experiential and creative arts therapy groups • Complete progress notes and assist with treatment plan updates • Provide clinical observations/input from a social work or counseling psychology perspective to Treatment Teams • Participate in discharge planning for patients (outpatient providers, follow up care, transition back to school) • Assist in facilitation of family groups • Participate in individual and/or group supervision on a weekly basis • Participate in continuous quality improvement and professional development through weekly opportunities in the Summer and monthly opportunities throughout the year • Attend weekly Program planning meeting

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely. About This Role As an Intake Specialist, you will be a key point of contact for our patients and play a vital role in the intake and patient admission process. If you are passionate about providing patients with exemplary care, while being sensitive to their individual psychiatric condition, you would be a great addition to our team. Our dedicated operations teams work behind the scenes to bring our shared mission to life. Each department delivers their own set of strengths which empower our clinicians to focus on their expertise, and ultimately perform the meaningful work that we do. *Training Schedule: This position is remote but requires onsite training for up to 4 weeks at our Northbrook facility. *Hours/Schedule: Sunday - Thursday | Sunday 12:30pm - 8:30pm CT, Monday - Thursday 1:30pm - 9:30pm CT What You'll Do: - Answering incoming patient and parent phone calls and responding to phone messages in a timely and professional manner - Successfully explain all Compass programs - Scheduling appointments for new and existing patients as well as complete screenings for potential patients calling for services. - Obtaining detailed, confidential patient demographic and insurance information in preparation for intake - Performing data entry of patient information - Performing various administrative tasks such as, scanning, emailing, faxing and mailing documents Who You Are: - Hold a Bachelor's degree in Psychology or related field - Bilingual (Spanish) Strongly preferred - Have previous administrative, customer service, or scheduling experience - Medical/insurance office experience would be a plus - Are able to deal with sensitive patient situations in a compassionate and confidential manner - Are organized and detail-oriented - Enjoy a fast-paced, collaborative environment - Proficient in Microsoft Office - Can support our patients during the following hours: Sunday 12:30pm - 8:30pm CT, Monday - Thursday 1:30pm - 9:30pm CT - While this role is fully remote (except for the first few weeks of training ideally), we are prioritizing candidates in the location of our patients in Illinois, or Maryland, Washington DC, or Virginia We are committed to a fair and equitable work environment. The expected compensation range for this role is below. This range includes multiple career path levels across the organization; where you fall in the range is dependent upon a number of factors including, but not limited to, your years of experience, type of experience, location, and education/certifications. Compass reserves the right to update these ranges. Compensation $19—$23 USD We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don't hesitate to apply! Who We Are Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare. A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities. Benefits & Perks We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization. For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities. What’s Next? Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft, so whether or not you check all the boxes, we encourage you to apply – we’d be grateful to hear from you!

• Providing group therapy to patients in a safe and therapeutic milieu • Developing effective therapeutic group relationships that promote positive change in patients • Utilizing Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT), as well as other evidenced-based therapies • Relaying relevant clinical information to treatment team during daily rounds and as needed • Developing program material and adjusting group therapy content, as needed, to fit group needs • Engaging in crisis management, as needed • Creating and updating treatment plans • Charting in our electronic medical records system • Participating in professional development activities • This position may also include meeting with patients individually for case management

• Completing initial intake evaluations to determine diagnosis and appropriateness for program • Utilizing Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT), as well as other evidenced-based therapies • Overseeing initial and continuing insurance needs of patients • Meeting with patients individually to assess progress and guide treatment planning • Coordinating care with patient’s individual providers to ensure continuity of care • Assessing patient’s progress and need for higher level of care or discharge • Communicating with patient’s family members or support system when indicated • Charting in our electronic medical records system • Engaging in crisis management • Providing group therapy, as needed