Frankenmuth Insurance Company

Role Description Under general supervision and with independent judgment, is responsible for managing the full recruitment lifecycle to attract, source, and hire top talent across the organization. This role partners closely with hiring managers and HR Partners to understand staffing needs, create effective recruitment strategies, and deliver a positive candidate experience. The Talent Acquisition Specialist also helps build a strong employer brand and pipeline of qualified candidates for future hiring needs. - Coordinates the talent acquisition lifecycle for assigned roles, including: - Manages full-cycle recruiting, including posting positions, sourcing candidates, screening applications, interviewing, and coordinating offers. - Partners with HR Partners and hiring managers to understand position requirements, team dynamics, and desired qualifications to develop effective recruitment strategies. - Creates engaging job postings and recruitment materials that reflect the organization’s culture and values. - Utilizes the applicant tracking systems (ATS) to manage candidates, maintain accurate data, and ensure compliance with all hiring regulations. - Tracks recruitment metrics and provides updates and insights to HR leadership. - Creates talent pipelines for future hiring needs, including: - Develops and maintains strong talent pipelines for critical and recurring positions through proactive sourcing and networking. - Builds relationships with universities, colleges, and community organizations to attract emerging talent through internships and into entry-level roles. - Represents the company at job fairs, campus events, and professional networking functions to strengthen employer branding. - Supports the organization’s talent acquisition strategy, including: - Collaborates with HR Partners and marketing to enhance employer branding and recruitment marketing initiatives. - Stays current on recruiting trends, labor market changes, and innovative sourcing tools. - Ensures compliance with legal and regulatory requirements and company policy. - May serve as contributing member of project team(s). - May provide leadership to junior staff by assigning tasks, training, and providing guidance. May provide input to management regarding junior staff performance. - Performs other duties as assigned. Qualifications - Four to six years in a related role, or equivalent combination of education and experience. - HR certifications preferred. - A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Role Description Looking for someone with wage loss experience in the states of IL/MI/IN. This position has the ability to work remotely. Under general supervision and following standard procedures with independent judgment, investigates, evaluates and resolves/disposes of workers compensation claims to determine the extent of company liability; may include determination and evaluation of coverage, compensability, and liability in accordance with policy provisions by performing the following duties: - Follows corporate policies, procedures, and fair claims handling practices. - Investigates claims to determine validity and extent of liability, including: - Obtains information necessary to properly investigate and evaluate each case by corresponding with agents, insureds, claimants, witnesses and others. - Reviews and evaluates documentation, including applications, reports, and statements. - Monitors appropriate claim outcomes through self-audit process. - Delivers superior customer service to policyholders and agents, ensuring appropriate and timely resolution of claims service issues. - Ensures legal, regulatory and fair claims handling compliance. - Sets or recommends reserves based on results of claim investigation. - Within defined authority, manages, evaluates and concludes claims. Prepares and maintains claim reports. - May provide extensive interaction with insureds, agents, claimants, attorneys, and other service providers, including: - Conducts in-depth interviews and/or scene inspections. - Attends settlement conferences and/or trials. - May serve as a member of project teams, contributing to the achievement of project objectives. - Performs other duties as assigned. Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - The requirements listed below are representative of the knowledge, skill, and/or ability required. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Education/Experience: - Level 4: Two to four years related experience and/or training; or associate's degree (A.A.) from two-year college/technical school; or equivalent combination of education and related experience/training. - A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Role Description Our team members are passionate about providing exceptional service to our policyholders and agents as well as supporting internal peers. If you thrive in a fast-paced environment, have strong analytical skills, and enjoy working as a team, you could be a great fit for Billing Services! - Answers inbound phone calls, responds to inquiries in a thorough, accurate, timely and courteous manner, and completes outbound follow-up calls as needed - Analyze billing system information to service our internal and external customers effectively and efficiently - Respond professionally to customer inquiries via phone, email, or letter - Billing system entry, as needed, to maintain account integrity - Handle inbound premium payments - Adhering to all compliance regulations and security policies - Review and issue premium refunds - Review and evaluate internal collection attempts and send to a third party collection agency - Daily/Monthly billing system reconciliation - Monitor accounts receivable balances - Performs other duties as assigned Qualifications - Ability to multitask in a fast-paced environment - Team player able to develop strong internal working relationships and collaborate with peers on a daily basis - Having a positive demeanor, good verbal and written communication skills, and professional in all aspects - Ability to research problems to resolve and make decisions - Take ownership of any follow-up work necessary to service customer - Ability to quickly learn and adapt to new software programs - Ability to maintain confidential and sensitive information Requirements - High school diploma or general education degree (GED); or up to one-year related experience and/or training; or equivalent combination of education and experience - A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process

Role Description This position has the ability to work remotely. Under moderate supervision and following standard procedures with some independent judgment, collaborates with all claims functions to support the achievement of claims division goals through the development and implementation of policies, guidelines, processes and procedures representing claims best practices throughout the claims division. Conducts quality reviews. Develops and/or delivers programs to develop staff knowledge, skills and abilities. Essential Duties and Responsibilities: - Researches, develops, recommends and implements claims policies, guidelines, processes and procedures. - Monitors the performance of claims in all lines of business and makes recommendations for improvement. - Acts as a subject matter expert, providing technical expertise to claims staff in claims handling and claims operations. - Researches, develops, analyzes and improves claims reports to assist claims leadership and staff in the management of claims operations. - Develops and executes effective internal quality control processes and procedures to ensure a consistent work product, including the design and coordination of claims internal audit processes and large loss oversight. - Ensures compliance with regulatory and legal requirements, including reinsurance. - Oversees claims vendor management programs. - Serves as Business Lead and/or resource on corporate projects representing the claims staff. - Performs other duties as assigned. Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - The requirements listed below are representative of the knowledge, skill, and/or ability required. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Level 5: Bachelor’s degree (B.A.) from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience. - A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process. Company Description

Role Description This is a remote desk position. Looking for someone with experience in our footprint states: MI, OH, WI, IL, IN, KY, TN, SC, NC, VA, GA, AL. Under limited supervision and with independent judgment, investigates, evaluates and resolves/disposes of casualty claims (Bodily Injury, Property Damage and Construction Defect) to determine the extent of company liability. This may include determination and evaluation of coverage, compensability liability, and damage in accordance with policy provisions by performing the following duties: - Follows corporate policies, procedures, and fair claims handling practices. - Investigates claims to determine validity and extent of liability, including: - Obtains information necessary to properly investigate and evaluate each case by corresponding with agents, insureds, claimants, witnesses, and others. - Reviews and evaluates documentation, including applications, reports, and statements. - Monitors appropriate claim outcomes through self-audit process. - Delivers superior customer service to policyholders and agents, ensuring appropriate and timely resolution of claims service issues. - Ensures legal, regulatory, and fair claims handling compliance. - Sets or recommends reserves based on results of claim investigation. - Within defined authority, manages, evaluates, and concludes claims. Prepares and maintains claim reports. - May provide extensive interaction with insureds, agents, claimants, attorneys, and other service providers, including: - Conducts in-depth interviews and/or scene inspections. - Attends settlement conferences and/or trials. - May serve as a member of project teams, contributing to the achievement of project objectives. - Provides leadership to junior staff by training and providing guidance. May provide input to management regarding junior staff performance. - Performs other duties as assigned. Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - The requirements listed below are representative of the knowledge, skill, and/or ability required. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Education/Experience: - Level 5: Four to six years related experience and/or training; or bachelor's degree (B.A.) from four-year college/university; or equivalent combination of education and related experience/training. - A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Role Description This position can be remote. Under moderate supervision and following standard procedures with some independent judgment, investigates, evaluates and resolves/disposes of medical only workers compensation claims to determine the extent of company liability; may include determination and evaluation of coverage, compensability, liability and damage in accordance with policy provisions by performing the following duties: - Follows corporate policies, procedures, and fair claims handling practices. - Investigates claims to determine validity and extent of liability, including: - Obtains information necessary to properly investigate and evaluate each case by corresponding with agents, insureds, claimants, witnesses and others. - Reviews and evaluates documentation, including applications, reports, and statements. - Monitors appropriate claim outcomes through self-audit process. - Delivers superior customer service to policyholders and agents, ensuring appropriate and timely resolution of claims service issues. - Ensures legal, regulatory and fair claims handling compliance. - Sets or recommends reserves based on results of claim investigation. - Within defined authority, manages, evaluates and concludes claims. Prepares and maintains claim reports. - May provide interaction with insureds, agents, claimants, attorneys, and other service providers, including: - Conducts in-depth interviews and/or scene inspections. - Attends settlement conferences and/or trials. - May serve as a member of project teams, contributing to the achievement of project objectives. - Performs other duties as assigned. Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - The requirements listed below are representative of the knowledge, skill, and/or ability required. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Education/Experience: - Level 4: Two to four years related experience and/or training; or associate's degree (A.A.) from two-year college/technical school; or equivalent combination of education and related experience/training. - A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process. Company Description

**THIS IS POSITION CAN BE IN OFFICE OR REMOTE** Our team members are passionate about providing exceptional service to our policyholders and agents as well as supporting internal peers. If you thrive in a fast-paced environment, have strong analytical skills, and enjoy working as a team, you could be a great fit for Billing Services! Essential Functions: - Answers inbound phone calls, responds to inquiries in a thorough, accurate, timely and courteous manner, and completes outbound follow-up calls as needed - Analyze billing system information to service our internal and external customers effectively and efficiently - Respond professionally to customer inquiries via phone, email, or letter - Billing system entry, as needed, to maintain account integrity - Handle inbound premium payments - Adhering to all compliance regulations and security policies - Review and issue premium refunds - Review and evaluate internal collection attempts and send to a third party collection agency - Daily/Monthly billing system reconciliation - Monitor accounts receivable balances - Performs other duties as assigned Required Skills: - Ability to multitask in a fast-paced environment - Team player able to develop strong internal working relationships and collaborate with peers on a daily basis. - Having a positive demeanor, good verbal and written communication skills, and professional in all aspects - Ability to research problems to resolve and make decisions - Take ownership of any follow-up work necessary to service customer - Ability to quickly learn and adapt to new software programs - Ability to maintain confidential and sensitive information Required Experience - High school diploma or general education degree (GED); or up to one-year related experience and/or training; or equivalent combination of education and experience. A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

**LOOKING FOR CANDIDATES WITH MICHIGAN PIP EXP** This position can be remote, hybrid, or in person Summary: Under general supervision and following standard procedures with independent judgment, investigates, evaluates and resolves/disposes of MI Personal Injury Protection (PIP) claims to determine the extent of company liability; may include determination and evaluation of coverage, compensability, liability and damage in accordance with policy provisions by performing the following duties. Essential Duties and Responsibilities: - Follows corporate policies, procedures, and fair claims handling practices - Investigates claims to determine validity and extent of liability, including: - Obtains information necessary to properly investigate and evaluate each case by corresponding with agents, insureds, claimants, witnesses and others - Reviews and evaluates documentation, including applications, reports, and statements - Monitors appropriate claim outcomes through self-audit process - Delivers superior customer service to policyholders and agents, ensuring appropriate and timely resolution of claims service issues - Ensures legal, regulatory and fair claims handling compliance - Sets or recommends reserves based on results of claim investigation. - Within defined authority, manages, evaluates and concludes claims. Prepares and maintains claim reports. - May provide extensive interaction with insureds, agents, claimants, attorneys, and other service providers, including: - Conducts in-depth interviews and/or scene inspections - Attends settlement conferences and/or trials - May serve as a member of project teams, contributing to the achievement of project objectives. - Performs other duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Level 4: Two to Four years related experience and/or training; or associate's degree (A.A.) from two-year college/technical school; or equivalent combination of education and related experience/training. A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

*Preference is that candidates reside within the state of Tennessee Summary: Under general supervision and with independent judgment investigate, examine, and report on financial and operational characteristics of commercial business operations to determine earned premium on coverage and other auditable exposures by performing the following duties. Essential Duties and Responsibilities: - Conduct phone and/or physical premium audits to ensure that the payroll and sales figures of insured are accurately tabulated against the policy estimates for premium determination. - Demonstrate that the insured is classed appropriately for all lines of business being audited. - Investigate and verify the premium base exposures according to policy contract terms, manual rules, company filings, and procedures; knows and selects best audit options for insured. - Build and maintain working relationships with agents, insureds, and coworkers; request information, answer questions by telephone, email and written communication. - Research, develop, and update procedures by compiling and entering data for reviews/reports and systems to ensure consistency within the audit process. - May provide leadership to junior staff through guidance and training. - Perform other duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Level 5: Bachelor’s degree (B.A.) from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience. Certificates, Designations and Licenses: General Insurance Certificate/ Associate in Insurance Service (AIS) Valid Driver’s License A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Role Description Frankenmuth Insurance is seeking a motivated individual to join our Finance Modernization & Automation team for a year-round internship opportunity. This position can be in office or remote. As an intern at Frankenmuth Insurance, you will have a chance to gain hands-on experience assisting the Finance Modernization & Automation team on a variety of projects. Primarily you will have the opportunity to assist with modernizing and automating financial data processes. The ideal candidate is curious, detail-oriented, and eager to apply analytical and technical skills to solve real-world business problems. This role will involve: - Collaborating with cross-functional teams - Addressing and supporting the company’s commitment to maintaining accurate, transparent, and compliant business practices Qualifications - Students should be currently enrolled and entering their sophomore-senior year in college - Preferred major is Data Analytics, Accounting, Auditing - Ability to organize data, manage multiple tasks and make decisions independently - Able to communicate effectively - Attention to detail Requirements - A minimum requirement for this position is the ability to work legally in the United States - No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process