• Effectively communicate with the team and all stakeholders to set priorities, ensure that project milestones expectations are met, and determine team member expectations across departments as well as communicating directly with executives and leadership teams to provide progress updates • Develop project plans and timeline to ensure that team members understand the expectations • Identify areas where team members are needed to ensure that project milestones and deliverables are completed according to the schedule • Collaborate cross-functionally with leadership to define processes and milestones, and ensure we are on track to complete by our intended launch date • Provide project updates on a consistent basis to various stakeholders • Assign project tasks based on creative team members' individual strengths, skill sets, and experience levels • Understanding business goals and connecting them with prioritization of incoming project requests

• Own contract revisions and expansions for existing clients • Manage the revision and expansion process for your assigned accounts — from initial outreach through signed execution — in close partnership with Customer Success, Finance, Patient Kindness and the commercial team. • Proactively identify and track upcoming contract revision opportunities and expansion discussions, keeping a rolling pipeline and staying well ahead of deadlines. • Lead the back-and-forth of contract communications: sending documents, fielding questions, incorporating feedback, and keeping all parties informed and moving forward. • Manage amendments, scope changes, and expansion agreements with precision — maintaining organized records and ensuring accurate execution. • Serve as the point of contact for contract-specific questions and communications, bringing responsiveness and care to every interaction. • Build trust with client contacts through clear communication and consistent follow-through — clients should always know where their contract stands. • Partner closely with CS, PK, Sales, Partnerships and Finance to align on contract terms, flag issues, and keep execution on track. • Escalate blockers quickly and know when to pull in the right people. • Maintain clean, up-to-date contract records and pipeline data. • Identify patterns and risks across your portfolio — proactively surface anything that needs attention before it becomes a problem. • Spot opportunities to improve how we manage the contract process and help implement those improvements.

• Support the maintenance and enrichment of revenue data, specifically housed within Salesforce and other integrated tools (Outreach, Definitive Healthcare, etc) • Own data integrity, translating business needs into technical requirements • Educate and support Salesforce users • Create reporting and dashboards to drive leadership insights • Fuel data insights for key business decisions

• Onboard members to their Hinge Health program, achieving high onboarding rates and providing an exceptional service experience. • Participate in member outreach and engagement initiatives including, but not limited to insurance verification, referral outreach, and re-engagement campaigns, to help more members access care and successfully onboard into the program. • Manage a caseload of members with high satisfaction scores and while achieving onboarding targets. • Contribute to the development of an evolving team in a hyper growth company.