Mural Health

• Champion customers: Serve as the primary post-sale partner, building trusted, strategic relationships that deliver measurable impact from onboarding through full life cycle of each study. • Enable adoption & outcomes: Lead onboarding and training, monitor account health, and deliver regular business reviews that highlight results, insights, and opportunities. • Take Initiative: Take ownership of complex accounts, anticipate challenges, and drive solutions. • Bring insights to scale: Identify process improvements, strengthen internal workflows, and influence customer success strategy. • Collaborate cross-functionally: Advocate for customers across Mural Health, partnering with product, operations, Patient Kindness, and marketing teams to improve solutions and participant support. • Drive growth: Identify and support additional opportunities, collaborating with sales and marketing to expand customer relationships. • Share the story: Capture and communicate customer feedback, case studies, and success stories to drive internal improvements and customer advocacy.

• Serve as the primary point of contact for clinical trial sites and site networks — building relationships with both the operational and account contacts who oversee the platform at the network level and the site coordinators using it day to day • Tailor your support to who you're talking to — whether that's a strategic check-in with a site network's account team or hands-on troubleshooting with a coordinator processing a visit • Lead site onboarding and training, ensuring coordinators at new sites understand the platform and feel confident using it from day one • Monitor platform experience across your site portfolio — catch issues early, escalate when needed, and follow through until they're resolved • Represent site feedback internally so patterns get addressed, not just individual tickets • Collect and enter study and site configuration data from sponsors into the platform accurately and completely — including payment schedules, visit types, and IRB-approved compensation amounts — ensuring everything is in place before sites go live • Support the activation of sites for large, complex sponsor programs with hundreds of sites coordinating with internal technical teams on integration needs like EDC connections and site system setups • Maintain clean, reliable records that the CS team and sponsors can depend on catching discrepancies early and resolve them before they become problems. • Pay attention to patterns across studies, where data tends to be incomplete, where sponsors and sites get stuck, where the process slows down • Bring observations and recommendations to CS, operations, and Product to improve how we work and how the platform evolves • Contribute to process documentation that makes the next study run more smoothly than the last

• Own the end-to-end AP cycle with a bias toward automation-first design — actively reducing manual touchpoints in invoice intake, coding, approval routing, and payment disbursement • Build and maintain smart aging and payment term workflows that proactively surface cash flow risks, with alerting and escalation handled programmatically where possible • Enforce internal controls and approval hierarchies that are scalable by design — structured for audit-readiness as transaction volume grows • Own the invoicing process end-to-end, with a focus on automating generation and distribution at scale across contract types, billing schedules, and revenue streams • Drive a collections process supported by automated follow-up sequences, intelligent prioritization of delinquent accounts, and exception-based escalation workflows • Build and maintain AR reconciliation infrastructure capable of handling high payment volumes across multiple processors with minimal manual intervention • Produce AR aging and collections reporting through automated pipelines, with human review focused on exceptions and strategic decisions • Maintain daily cash visibility through automated payment receipt reporting across all channels • Prepare and post journal entries for accruals, prepayments, depreciation, and recurring transactions — with a priority on automating recurring entries and reducing manual posting over time • Maintain general ledger integrity, including account coding standards and period-end close accuracy, and help build the control frameworks that make automation safe and auditable • Lead month-end and year-end close contributions with a continuous improvement lens — identifying steps in the close process that can be templatized, accelerated, or automated • Support financial statement preparation and variance analysis, building toward reporting that is increasingly self-serve and real-time • Design and own reconciliation frameworks that scale — built to handle growing transaction volumes across bank accounts, payment processors, merchant accounts, and sub-ledgers with accuracy and speed • Identify, investigate, and resolve discrepancies across platforms, with a focus on building detection logic that catches issues before they require manual discovery • Collaborate cross-functionally to ensure data integrity between accounting systems and operational platforms, and help define the data standards that make automation reliable • Build monitoring and exception-handling for scheduled vs. actual payment activity — flagging timing differences, failed transactions, and duplicates systematically • Serve as a key driver of finance automation strategy — owning the identification, prioritization, and implementation of automation opportunities across AP, AR, reconciliation, and reporting • Lead or co-lead the evaluation and rollout of AI tools, automation platforms, and system integrations that reduce manual effort and unlock scale • Partner with finance and technology teams to implement intelligent solutions including automated data extraction, anomaly detection, workflow orchestration, and reporting pipelines • Build and maintain documented, audit-ready automated processes — ensuring controls keep pace with automation adoption • Stay ahead of the curve on emerging finance technology and proactively bring recommendations tied to clear business impact

• Lead and coordinate high-priority, cross-functional initiatives from scoping through execution, ensuring alignment across Clinical, Sales, Engineering, Product, and Finance. • Act as a trusted project lead for COO-sponsored initiatives, translating strategy into structured workplans with clear owners, milestones, and accountability. • Build project management standards and tooling that scale across the organization. • Document, analyze, and redesign end-to-end business processes to eliminate bottlenecks and reduce operational friction. • Partner with team leads to identify where handoffs break down and design cleaner workflows, SOPs, and decision frameworks. • Champion a culture of continuous improvement — proactively surfacing inefficiencies and proposing solutions before they become problems. • Serve as a connective tissue across departments — facilitating communication, surfacing misalignments early, and fostering a culture of shared context. • Create forums, rituals, and documentation practices that keep distributed and cross-functional teams informed and rowing in the same direction. • Identify manual, repetitive workflows and drive automation initiatives using tools like Zapier, Make, or native integrations within our tech stack. • Own the integrity of operational and business data — establishing definitions, resolving discrepancies, and partnering with Data/Analytics to ensure single sources of truth. • Build and maintain executive and team-level dashboards that provide real-time visibility into company health and performance. • Define, track, and report on company-wide KPIs in partnership with functional leads; flag risks and trends proactively to the COO. • Own and continuously improve the company's operating cadence — including All Hands, leadership team meetings, OKR cycles and quarterly business reviews. • Manage relationships with key operational vendors — from contract negotiation and onboarding to performance reviews and renewals. • Support the operational requirements of our international expansion — including entity setup, compliance coordination, and cross-border workflow design.

• Serve as the primary point of contact for participants and site coordinators via phone, email, and support channels • Respond to inquiries about payments, reimbursements, account updates, travel support, and platform navigation with genuine empathy and efficiency • Triage and escalate issues thoughtfully to ensure nothing falls through the cracks • Keep detailed, clean documentation of interactions and outcomes — the kind that makes future-you (and your teammates) grateful • Map and document our support processes end-to-end — own the workflows, find the gaps, fix them • Identify repetitive tasks and deploy AI tools and automation to handle them at scale, freeing up human attention for high-impact moments • Create and maintain FAQs, knowledge base articles, support playbooks, and onboarding resources • Evaluate and implement support technologies — ticketing systems, AI chat tools, knowledge management platforms — with a bias toward what actually works • Define the metrics that matter and build reporting to track them, then use that data to make smarter decisions • Spot patterns in support issues and work cross-functionally to address root causes, not just symptoms • Bring participant and site feedback directly to Product and Operations to influence what gets built next • Contribute to team meetings with real insights and opinions — not just updates • Help define what this function looks like in two years, then help build it

• Help define GTM strategy, leading projects hand-in-hand with leadership to identify, structure, and solve the most challenging commercial questions • Lead cross-functional workstreams including new product launches, partnership programs, and process excellence initiatives across commercial functions • Synthesize complex market dynamics, customer insights, and competitive intelligence into actionable strategies with clear ROI • Support new product launches across strategic market entry and sales/marketing execution, owning the GTM project plan end-to-end • Drive cross-functional alignment and execution across the entire organization • Execute revenue operations responsibilities: establish success measurement frameworks, build models to track performance data, identify trends and opportunities, and advise leaders on actions to drive improvement • Prepare for and lead quarterly business reviews across the GTM organization • Conduct deep-dive analyses on business performance, competitive positioning, and market opportunities • Provide day-to-day strategy and operations support to executive leaders through rigorous analysis and actionable recommendations • Improve commercial workflows and assess supporting tooling to automate and optimize operations • Continuously raise the bar on operational quality and collaboration • Serve as a “talent magnet” for the GTM team, helping build a culture of repeatable excellence and high performance

• Own the annual events calendar, including industry conferences, sponsorships, field events, virtual event programming and internal events • Plan and execute Mural Health–hosted programming, including conferences, field events, and virtual programming • Evaluate new event opportunities and make recommendations based on audience fit, goals, and ROI • Partner with marketing and sales leadership to align event strategy with pipeline and brand objectives • Manage all logistics: vendor coordination, booth ordering, shipping, travel, onsite execution, and post-event wrap-up • Evaluate and adapt event strategy to support global events and regional market needs • Ensure all deadlines are met, from exhibitor manuals to asset production to shipping windows • Act as the primary point of contact for event organizers, vendors, and internal stakeholders • Proactively ideate and test creative event activations and presence strategies (unique booth concepts, alternative ways to drive meetings when not exhibiting, compelling swag), with a focus on standing out and capturing high-quality engagement • Work closely with sales to ensure strong pre-event planning, on-site readiness, and post-event follow-up • Support field marketing initiatives and regional events as needed • Coordinate with brand, content, and marketing team on messaging and assets • Own the events budget, including forecasting, tracking, and optimization • Standardize processes and vendor relationships to improve efficiency and reduce costs • Track event performance and report on KPIs such as leads, pipeline influence, and qualitative impact • Build scalable event processes, timelines, and playbooks as the program grows • Continuously raise the bar on event quality and execution as company expectations increase • Demonstrated startup mindset with the ability to flex beyond events, contributing to other marketing or go-to-market initiatives during lighter event seasons

• Own key partner relationships • Serve as the primary point of contact for strategic CRO partners, bringing high availability, responsiveness, and a genuine commitment to the relationship. • Build broad, multi-threaded relationships across the partner organization, educating stakeholders on our solution and keeping our value top of mind. • Monitor partnership health through performance metrics and proactively identify and address areas for improvement. • Drive opportunities from start to finish • Project manage all opportunities coming through a partner - taking each one from initial proposal through scoping, requirements gathering, and contracting. • Keep deals moving by staying organized, anticipating blockers, and knowing when to escalate. • Collaborate with Customer Success to ensure successful execution of partner-led opportunities. • Collaborate cross-functionally • Work closely with Sales, Customer Success, Operations, and Product to leverage their functional expertise when required • Act as a connector between external partners and internal teams, translating partner needs into actionable tasks. • Build and improve the partnerships function • Identify opportunities to streamline workflows and processes - then define and execute on those improvements. • Help shape the partnership team's long-term strategy and future priorities as we grow.

• Own positioning and client-facing content for new product launches and existing offerings • Lead go-to-market execution for product releases and feature launches from strategy through communication and enablement • Monitor competitive landscape and market trends to ensure messaging remains current • Partner cross-functionally to translate product capabilities into clear differentiators and value for customers • Act as the voice of the customer internally and iterate on messaging based on feedback • Build and maintain sales materials across pitch decks, one-pagers, and talk tracks

Product Marketing Manager Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. Our mission is to eliminate any barriers participants or caregivers experience while being part of a clinical trial. Mural Health is looking to expand our team with a Product Marketing Manager. Who are you? We're looking for a Product Marketing Manager to own how Mural Health shows up in the market. This role sits at the intersection of product, sales, and marketing - translating platform capabilities into clear, compelling narratives that resonate with sophisticated stakeholders in the clinical trials and life science space. You'll define our positioning, arm our sales team to win, and lead go-to-market execution for product launches. You'll be both the strategist and the executor - setting direction and producing the materials that bring it to life. Role Location: Remote Reports To: Chief Commercial Officer and works in close collaboration with Sales, Product, and the broader Marketing team. You will: - Own positioning and client-facing content for new product launches and existing offerings - Lead go-to-market execution for product releases and feature launches — from strategy through external communication to internal enablement - Monitor the competitive landscape and market trends, synthesizing findings into actionable insights for sales and leadership, and ensuring messaging and positioning remains current as the market and product evolve - Partner cross-functionally to translate product capabilities into clear differentiators and value for our customers, and enable the commercial team to communicate those effectively - Act as the voice of the customer internally — incorporating feedback from customers and users to continuously iterate on messaging - Build and maintain sales materials across pitch decks, one-pagers, ROI frameworks, and commercial talk tracks Qualifications & Skills: - You have at least 4 years of experience in product marketing, ideally at a B2B SaaS company - You have driven new product launches and feature releases - You are a strong writer who can quickly learn technical products and translate them into clear, relevant narratives for non-technical audiences - You thrive in a lean environment where you set strategy and get to execute it - You enjoy cross-functional collaboration to drive alignment across product, sales, and marketing - You are an effective project manager, able to juggle multiple priorities and communicate progress clearly across internal stakeholders - You are comfortable using AI and other tools to accelerate research, content creation, and competitive analysis. Mural Health is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at Mural Health, please contact careers@muralhealth.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.