Hinge Health

• Develop foundational knowledge of Hinge Health products, common technical challenges, and troubleshooting techniques through structured onboarding and shadowing. • Begin handling member inquiries via phone, email, and chat under guidance, consistently meeting quality and response-time standards. • Build relationships with teammates and cross-functional stakeholders to understand escalation paths and resolution workflows. • Independently diagnose, investigate, document, and resolve member problems related to Hinge Health hardware and software products. • Conduct thorough root cause analysis and contribute insights to improve knowledge-base articles and troubleshooting guides. • Consistently meet key organizational metrics for quality, productivity, and member satisfaction. • Serve as a reliable resource for peers on complex troubleshooting scenarios, helping elevate the team's collective capability. • Proactively identify recurring technical patterns and recommend process improvements to reduce member friction. • Demonstrate mastery across all support channels, contributing to a best-in-industry member experience.

• Serve as a front-line voice guiding members through their care journey • Resolve inquiries with confidence through email, phone, and chat • Deliver best-in-class support with timely and empathetic resolutions • Ensure prompt, clear communication while conveying warmth and empathy • Contribute to team satisfaction and quality metrics

• As an RVP, Large Market Sales, you'll own a defined territory and be responsible for building strategic relationships with self-insured employers representing 7,500-29,999 covered lives. • You'll architect complex, multi-stakeholder sales cycles, navigate objections with creativity, and close deals that directly impact our mission to help people move beyond pain. • You will immerse yourself in Hinge Health's value proposition, build a deep understanding of our product suite, and begin mapping your territory. You'll shadow senior RVPs, complete initial prospect research, and establish relationships with key internal partners including Marketing, Partnerships, Client Success, and Legal. You'll close your first deal and demonstrate your ability to articulate our clinical and financial outcomes. • You will independently manage a full pipeline of Large Market prospects, consistently moving deals through each stage of the sales cycle. You'll leverage partnerships with brokers, consultants, and health plans to accelerate pipeline development.

Role Description As part of the comprehensive clinical care team at Hinge Health, health coaches utilize their behavior change expertise to impact members across the MSK, pelvic health and healthcare spectrum, via telehealth video visits and in-app messaging. We believe in applying the Biopsychosocial model, evidence-informed practice, and innovative thinking with technology to help members reduce pain and achieve meaningful outcomes. Through our technology-first platform, Hinge Health health coaches improve the lives of many at scale. - Deliver time-bound, goal-driven, impactful coaching through a series of video visits focused on behavior change, habit formation, and lifestyle adjustments that support members' health goals and adherence to their care plan. - Supplement video visits with personalized, goal-oriented in-app messaging that reinforces progress and maintains continuity between sessions. - Leverage the Hinge Health technology platform to make strategic, effective coaching decisions that drive health goal attainment and meaningful member outcomes. - Collaborate within the care team to ensure a seamless, coordinated member experience and respond to clinician referrals for coaching services. - Accurately complete all required processes and updates in the member journey, including video visit notes and clinical escalations. - Build strong relationships and rapport with members, listening to and adapting to each member's unique circumstances. - Support members in staying accountable to their goals and healthy lifestyle changes while keeping them focused and engaged within Hinge Health activities. - Critically assess our coaching approaches and synthesize and relay member trends, insights, and feedback to the Product and Clinical Operations teams. Qualifications - High emotional intelligence and top tier coaching skills to help members understand their relationship to movement. - Excellent communicator via live interactions (video visits) and asynchronous in-app messaging. - Track record of delivering high quality coaching to a large caseload, consistently meeting metrics for coaching quality, member outcomes, and efficiency. - Demonstrates change agility and a growth mindset amidst ongoing coaching practice and program changes in a fast-paced environment. - High aptitude for technology, troubleshooting, and learning new features and tools. - Comfortable working alongside AI-powered tools while maintaining personalized, human-centered communication. - Critically evaluates AI-generated outputs and applies professional judgment. Requirements - NBHWC Board Certification and professional Health Coach training from an NBHWC-accredited program required. - 2+ years experience in health coaching. - Experience with large caseloads. - Demonstrated prior experience working with behavior change or chronic disease management, including but not limited to MSK, diabetes, weight loss & nutrition, mental health. - Must be able to deliver telehealth services in a private, professional space with reliable, strong internet connectivity and within the United States. - Serve as a visible member of our care team, which requires your name and photograph/likeness to appear in our product and associated marketing materials. - Able to work evenings. - Current and foreseeable future state of residence is within designated states. - This role requires you to work within the designated hours of 7am - 9pm PST (regardless of your location). - Ability to work evenings (4pm and later within designated hours). Preferred Qualifications - Able to work weekends. - Additional certifications in orthopedics, pain science, women's health or related specialties. - Medical fluency in Spanish (written and verbal). Benefits - Inclusive healthcare and benefits including comprehensive medical, dental, and vision coverage, gender-affirming care, tools for family and fertility planning, and travel reimbursements. - Start saving for the future with traditional or Roth 401k retirement plan options which include a 2% company match. - Manage your own learning and development through modern life stipends. Company Description At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences, and costs to help people move beyond their pain. - The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. - As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. - The company is headquartered in San Francisco with additional offices in Montreal and Bangalore.

• Develop foundational knowledge of Hinge Health products, common technical challenges, and troubleshooting techniques through structured onboarding and shadowing. • Begin handling member inquiries via phone, email, and chat under guidance, consistently meeting quality and response-time standards. • Build relationships with teammates and cross-functional stakeholders to understand escalation paths and resolution workflows. • Independently diagnose, investigate, document, and resolve member problems related to Hinge Health hardware and software products. • Conduct thorough root cause analysis and contribute insights to improve knowledge-base articles and troubleshooting guides. • Consistently meet key organizational metrics for quality, productivity, and member satisfaction. • Serve as a reliable resource for peers on complex troubleshooting scenarios, helping elevate the team's collective capability. • Proactively identify recurring technical patterns and recommend process improvements to reduce member friction. • Demonstrate mastery across all support channels, contributing to a best-in-industry member experience.

Lead growth marketing initiatives by analyzing customer data and designing personalized campaigns, while collaborating with cross-functional teams to drive engagement and retention through effective marketing strategies and program launches.

Conduct rigorous ROI studies to demonstrate the impact of digital MSK solutions, translate complex data into actionable insights for stakeholders, and publish research that establishes leadership in health economics.

Title: Lead Product Manager - Agentic AI Location: San Francisco, CA Employment Type Full time Location Type Hybrid Department RnDProduct Compensation - $232K – $320K • Offers Equity This position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, and competencies. OverviewApplication About the Role As the Lead Product Manager, Agentic AI on Hinge Health's Intelligent Care team, you will be the driving force behind Robin, our AI Care Assistant that provides members with 24/7 intelligent support throughout their care journey. You will own the end-to-end product strategy, vision, and execution for Robin's agentic AI capabilities — from conversational care and clinical triage, to multi-agent orchestration, personalized exercise recommendations, multi-modal capabilities, and proactive member engagement. This is a highly visible, zero-to-one role at the intersection of AI, healthcare, and member experience. You'll define what it means to build a trustworthy, clinically-informed AI companion that accelerates Hinge Health's vision towards automating the delivery of care, and work with a dedicated team to turn that vision into reality. This role is both hands-on and strategic. You will directly IC a product area while also serving as the lead for other PMs on the team, coaching and guiding them on product craft, strategy, and execution. You'll partner deeply with Engineering, ML Scientists, Design, Data Science, Clinical, Legal, and Compliance to ship products that are clinically sound, technically ambitious, and delightful for members. This is a hybrid role requiring 3 days per week onsite in our San Francisco office. We provide daily breakfast and lunch for onsite team members. 2. What You’ll Accomplish (Outcomes) - Define and drive the Robin product strategy: articulating a compelling vision for how agentic AI transforms MSK care delivery — from reactive support to an always-on, adaptive care experience. - Ship high-impact agentic AI capabilities: including multi-agent orchestration, general-purpose health assistance, clinical triage, personalized exercise recommendations, and proactive check-ins — driving measurable improvements in member engagement, satisfaction, and clinical outcomes. - Own company-level metrics tied to Robin's success: including engagement, satisfaction, clinical accuracy, and care team workload reduction — and performance-manage them through rigorous experimentation and iteration. - Own evaluation framework: LLM-as-a-judge, golden datasets and human evals process and tools. Ensure clinical safety, response quality and member trust. - Lead the transition from point solution to platform: championing Robin as a product-wide lever, empowering other pods to build on Robin's infrastructure, and driving platformization of agentic capabilities. - Serve as the product lead for other PMs on the Intelligent Care team: providing strategic direction, coaching on product craft, and ensuring alignment across product areas. - Navigate regulatory and clinical complexity: partnering with Clinical, Legal, and Compliance to ensure Robin meets the highest standards for AI safety, guardrails, and human oversight. - Stay ahead of the competitive landscape: evaluating competitor products and learning the latest in AI innovation so that Robin can deliver the best technology to our members. 3. Basic Qualifications - 10+ years of product management experience, with a strong track record of shipping member-facing products at scale. - 5+ years of experience building AI/ML-driven products, with direct, recent experience working with LLM-powered products — including conversational AI, agentic systems, or multi-agent architectures. - Experience building and scaling agentic AI or multi-agent systems — including familiarity with frameworks like LangGraph, LangSmith, or similar. - Experience leading or mentoring other product managers, with a track record of elevating product craft and strategic thinking across a team. - Strong technical fluency — you can engage deeply with engineering on topics like prompt engineering, evaluation frameworks, agent orchestration, LLM performance, and system architecture. 4. Preferred Qualifications - Background in healthcare, digital health, or regulated environments, particularly with FDA-regulated or clinically validated products. - Prior experience collaborating with clinical teams, medical professionals, or subject-matter experts to build safe, effective AI products. - Hands-on comfort with prompt design, evaluation (evals), and LLM safety/guardrails — this role requires you to personally build and iterate, not just manage through others. - Experience driving 0→1 product initiatives that became company-defining capabilities. - Proven ability to influence senior leaders and executives through compelling storytelling and data-backed arguments. - Local candidates highly preferred About Hinge Health Hinge Health leverages software, including AI, to largely automate care for joint and muscle health, delivering an outstanding member experience, improved member outcomes, and cost reductions for its clients. The company has designed its platform to address a broad spectrum of MSK care—from acute injury, to chronic pain, to post-surgical rehabilitation—and the platform can help to ease members’ pain, improve their function, and reduce their need for surgeries, all while driving health equity by allowing members to engage in their exercise therapy sessions from anywhere. The company is headquartered in San Francisco, California. What You'll Love About Us - Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. - Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. - Modern life stipends: Manage your own learning and development Culture and Engagement Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information.

Lead the development of AI systems for pain management, architect a unified education platform, and ensure alignment between technology and therapeutic practices while fostering cross-functional collaborations to enhance treatment experiences.

Title: Senior Manager, Product Design Location San Francisco-HQ Employment Type Full time Location Type Hybrid Department RnDDesign Compensation - $235K – $323K • Offers Equity This position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Job Description: About the Role We’re looking for an inspiring Senior Product Design Manager to lead our HingeSelect pillar, overseeing a portfolio that spans care discovery, visits, accounts, financial systems, and enterprise products. You’ll set hands-on design direction across the team, manage and grow a team of designers, and partner closely with Product, Engineering, and Commercial leadership to deliver high-quality experiences that improve member outcomes and business performance. This role will report directly to our Head of Product Design and is ideal for a leader who excels in complex product environments and can bring strong systems thinking to connected journeys, operational workflows, and data-rich experiences. What You’ll Accomplish - Lead design across a multi-team portfolio with both consumer and enterprise product surfaces. - Hire, coach, and develop a team of product designers, fostering a culture of creativity, collaboration, and high performance. - Set a clear design vision and ensure consistency, quality, and scalability across the org. - Collaborate with Product, Engineering, and Commercial partners to deliver innovative, user-centered solutions that improve member engagement and outcomes. - Drive end-to-end experiences across discovery, scheduling, visits, accounts, financial systems, and enterprise workflows. - Build strong design operating mechanisms, including critique, planning, and quality reviews. - Raise the impact of design through customer insight, strong systems thinking, and execution discipline. Basic Qualifications - 10+ years of experience in product design, with at least 3 years in a people management or team leadership role. - A standout and updated portfolio demonstrating high-impact product work, leadership on complex initiatives, and measurable outcomes. - Proven track record of designing and shipping high-quality consumer and enterprise products at scale. - Bachelor’s degree in Design, Human-Computer Interaction, or a related field, or equivalent practical experience. - Proficiency with industry-standard design and AI tools such as Figma, Cursor, Claude Code. Preferred Qualifications - Experience in Fintech, HealthTech or other complex, regulated ecosystems. - Demonstrated success leading design teams through periods of growth or transformation. - Strong understanding of accessibility standards and inclusive design principles. - Experience with user research methodologies and integrating insights into the design process. - Excellent communication, storytelling, and stakeholder management skills. - Passion for improving health outcomes and making a positive social impact. About Hinge Health Hinge Health leverages software, including AI, to largely automate care for joint and muscle health, delivering an outstanding member experience, improved member outcomes, and cost reductions for its clients. The company has designed its platform to address a broad spectrum of MSK care—from acute injury, to chronic pain, to post-surgical rehabilitation—and the platform can help to ease members’ pain, improve their function, and reduce their need for surgeries, all while driving health equity by allowing members to engage in their exercise therapy sessions from anywhere. The company is headquartered in San Francisco, California. Learn more at http://www.hingehealth.com Hinge Health Hybrid Model We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days/week. What You'll Love About Us - Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. - Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. - Modern life stipends: Manage your own learning and development Culture and Engagement Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information.