Role Description An established mortgage industry leader is seeking a detail-oriented Closing Processor to join our team due to increased business volume. This role is critical in ensuring smooth, accurate, and timely real estate closing operations while maintaining strong communication with internal teams, buyers, sellers, and external partners. Day-to-Day Responsibilities - Enter incoming contracts into the system accurately and promptly - Manage and monitor inboxes to ensure timely responses to emails - Review and process closing files to confirm clear title and that all required invoices are included - Order and track HOA documents and lien searches, ensuring receipt prior to closing - Communicate with buyers and sellers to gather necessary information and support transaction progress - Verify details via phone when needed (e.g., wire instructions, county information) - Collaborate with internal teams and external contacts to keep transactions on schedule Qualifications - 2–3+ years of real estate experience - Familiarity with real estate documents and closing processes - Ability to quickly learn systems and workflows - Strong communication skills (email and phone) Requirements - Direct closing experience - High attention to detail and accuracy - Strong organizational and multitasking abilities - Professional, genuine, and team-oriented demeanor Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Role Description Our client is looking for a highly organised, proactive and customer-focused Lead Administration & Operations Assistant to join their growing team. This is a varied role where you’ll be responsible for keeping the day-to-day operations running smoothly, coordinating multiple workstreams, supporting clients, and managing administration to help ensure an excellent customer experience. If you enjoy being the person who keeps everything organised, can confidently juggle multiple priorities, and thrive in a fast-paced environment, this could be an excellent opportunity. You’ll act as the operational hub of the business, supporting internal teams while also being a key point of contact for clients and external stakeholders. Your responsibilities will include: - Programme coordination - Client communication - Scheduling - Administration - Website content updates - General operational support Qualifications - Highly organised with excellent attention to detail - Comfortable managing multiple priorities at once - Friendly, professional and confident speaking with clients - Proactive and able to solve problems independently - Able to work effectively in a remote team - Comfortable learning new systems and technology - Keen to improve processes and find more efficient ways of working Requirements - 1-2+ years experience in an administration, operations or coordinator role - Strong customer service experience - Excellent written and verbal English communication skills - Experience handling high volumes of emails and telephone enquiries - Strong organisational and time management skills - High level of accuracy and attention to detail - Confident using Microsoft Excel or Google Sheets - Experience managing shared inboxes Benefits - Fully remote position - UK working hours - Join a growing, supportive team - Varied role with plenty of responsibility - Opportunity to develop your operational and client management skills - Long-term career opportunity with an expanding business

Role Description As the Executive Assistant to our C‑Suite, you'll be the pragmatic backbone behind our leadership's daily momentum. You'll own inboxes, diaries, and correspondence with clarity, confidence, and crisp execution. You will be a part of our high velocity, creative first environment. Your mission: anticipate needs, enable strategic focus, and reflect Pencil’s relentless pursuit to surprise the world with what creativity can do. - Inbox & Communication Management: Own key the email inboxes of our C-Suite: triage, prioritise, draft replies that reflect our voice, escalate when needed, and ensure follow‑up. - Diary & Travel Coordination: Manage complex, multi‑time‑zone calendars, schedule internal/external meetings, plan travel and logistics. - Proactive Planning: Anticipate upcoming priorities - collate documents, draft agendas, and highlight action items. - Meeting Support: Join leadership meetings, take excellent notes, track action items, and ensure timely follow‑through. - Communication & Brand Alignment: Craft communications - emails, internal memos, meeting summaries that reflect Pencil’s polished, creative, and high-performance brand tone. - Ad‑hoc Strategic Support: Support special projects and coordinate across functions with precision. Qualifications - Must have at least 3+ years experience supporting C‑level or senior leadership in a remote-first, fast‑paced tech, marketing, or creative environment. - Mastery of diary tools, Google suite, and real-time inbox management. - Exceptional written and verbal communication - able to articulate on-brand tone for external and internal audiences. - Highly pragmatic: sharp prioritisation, efficient time‑management, and ability to balance routine tasks with strategic demands. - Proactive, intelligent, and discreet: you anticipate needs, adapt to shifting priorities, and manage confidentiality. - Experience with multi‑time‑zone coordination (ideally across Europe, Americas, Asia). - Tech‑savvy and flexible: comfortable with new tools, learning quickly, and problem solving. Benefits - 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme. - Health insurance / private medical cover. - Monthly stipend towards wellness, fitness, and learning and development. - Remote - work from anywhere in your home country. - Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy. - Access to our Pencil office in The Shard, London. - We Work all access. - Flexible working hours.

• Perform accurate data entry into the company's Transportation Management System (TMS) • Update and maintain shipment records and customer information • Follow established SOPs and training materials to complete tasks efficiently • Ensure all data entered is accurate, complete, and up to date • Organize and manage transportation-related documentation • Collect Bills of Lading (BOLs) and Proofs of Delivery (PODs) • Send follow-up emails to carriers and drivers regarding missing documentation • Assist with load closure processes • Track shipments from pickup through delivery • Monitor shipment statuses and verify driver ETAs • Communicate with carriers and drivers via email and phone when necessary • Update shipment milestones and tracking information within the TMS and to customers • Assist with load management and operational workflows • Support quoting and RFQ processes as responsibilities expand