Pencil

Role Description As a Product Researcher at Pencil, your mission is to be the bridge between Generative AI and the humans who use it to scale their brands. You will live in the trenches with our clients, translating messy, real-world feedback into clear, actionable insights that shape the future of creative automation. You don't just ask users what they want; you figure out what they need before they do. Beyond just extracting insights, you will nurture a community of 'power users,' ensuring they feel like partners in our innovation rather than just a data source. Key Responsibilities - User Discovery & Advocacy: Lead end-to-end research cycles, from recruiting participants to conducting deep dive interviews and usability tests to uncover the "why" behind user behavior. - Continuous Feedback Loop: Manage day to day interactions with clients to capture granular feedback on new GenAI features, ensuring the product team is solving real pain points, not just shipping tech. - Methodological Excellence: Select and apply the right research methods (e.g., diary studies, surveys, RITE testing) to provide high-quality insights for both routine updates and complex new assignments. - Cross-Functional Collaboration: Partner closely with Product Managers and Engineers to turn research findings into creative solutions and product requirements. - Process Evolution: Identify bottlenecks in how we gather feedback and suggest improvements to our research operations to help the team scale. - Closed Loop Communication: Own the relationship with our most engaged superusers; proactively present "You Told Us, We Listened" updates to show how their feedback directly influenced the Pencil roadmap. - Value Exchange Management: Design and execute ways to deliver value back to research participants - whether through early access to features, exclusive roadmap previews, or expert deep-dives into GenAI trends. Qualifications - 3 - 5+ years in Product Research, UX Research, or a similar client-facing insight role, ideally within a SaaS or high-growth tech environment. - AI Literacy: Strong experience with Generative AI and a deep understanding of how it impacts creative workflows. - Independent Execution: Proven ability to manage multiple medium projects simultaneously with minimal oversight. - Communication: Exceptional storytelling skills - you can take complex data and make it resonate with stakeholders across the company. - Strategic Judgment: Ability to distinguish between one off feature requests, and systemic product opportunities. - Technical Familiarity: Comfortable using modern research tools. Requirements - You are an Owner: You don’t wait for a ticket to be assigned. You see a gap in our understanding of the user and you proactively go fill it. - You keep it Simple: You can take the complex nature of GenAI and explain it to users in plain, fluff-free language. - You move Fast: In the world of AI, a week is a lifetime. You prefer "good and quick" over "perfect and late," iterating on the fly. - You are Human: You build genuine, productive relationships with clients. You’re not just a data-gatherer; you’re an empathetic listener. - You love the Surprising: You get excited when a user does something unexpected with our tool. You’re curious about the edge cases that lead to the next big breakthrough. KPIs & Success Measures - Insight Velocity: Average time from "User Conversation" to "Actionable Brief" delivered to the product team. - Feature Adoption Rate: The percentage of users engaging with features that were built or refined based on your research. - Research Impact Score: Stakeholder feedback on how effectively your insights influenced the product roadmap and reduced development rework. - Client Satisfaction (NPS/CSAT): Qualitative feedback from interviewed clients regarding their feeling of being "heard" and seeing their input reflected in the tool. - Superuser Retention/Engagement: Measuring the ongoing participation rate of our core feedback group. Benefits - 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme. - Health insurance / private medical cover. - Monthly stipend towards wellness, fitness, and learning and development. - Remote - work from anywhere in your home country. - Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy. - Access to our Pencil office in The Shard, London for UK employees. - Flexible working hours.

Role Description We're looking for a Lead PM to own how users get from intent to output without needing to know how the machinery works. That means Scribble — our core super-agent persona — the intelligence that assembles workflows from a brief, and the discovery layer that surfaces the right capability across every Pencil surface. You'll own three interconnected problems that together define how Pencil feels to use — not just what it can do: - Scribble — the core persona: You own what Scribble is — its capabilities, its behaviour, how it improves over time, and how it embodies Pencil's values in every interaction. - Discovery — getting to the right capability: You own how Scribble surfaces agentic capability contextually and invisibly across every Pencil surface: chat, workflows, canvas, and feeds. - Orchestration — from brief to approved workflow to exported output: You own the intelligence that makes that proposal reliable enough to trust — and the approval mechanics that keep enterprise brands in control of what gets produced in their name. Qualifications - Hands-on AI product experience — you've shipped agentic or LLM-powered products in production. - Marketing or creative tech background — you understand the enterprise marketer's world: brand safety, campaign workflows, the gap between creative intent and execution at scale. - Strong product instincts on persona and UX — you've thought carefully about how AI systems build trust with users over time. - Comfort with ambiguity — this role sits at the frontier. - Technical credibility — you understand enough about orchestration, MCP, and LLM tool-calling to ask the right questions. - Rigorous and fast — you move quickly but you instrument as you go. Requirements - Define Scribble's product roadmap — capabilities, improvement loops, trust model, and the metrics that tell us whether it's earning user confidence over time. - Own contextual discovery across all Pencil surfaces — how Scribble surfaces the right capability through intent rather than navigation. - Define orchestration requirements from the customer side — what the middleware layer needs to do, how it interacts with agents, skills and workflows. - Evaluate technology options against customer requirements — working with engineering to assess frameworks against the experience you've defined. - Work backwards from the customer — before any significant build decision, write the customer problem clearly. - Partner with engineering early — understand the technical constraints well enough to make good tradeoffs. - Instrument everything — define the metrics that tell us whether Scribble is working. - Prototype don’t explain - build working and actionable prototypes alongside the design and engineering team. Benefits - 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme. - Health insurance / private medical cover. - Monthly stipend towards wellness, fitness, and learning and development. - Remote — work from anywhere in your home country. - Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy. - Access to our Pencil office in The Shard, London for our UK employees. - Flexible working hours. Company Description Pencil uses AI to make ads. Our mission is to make marketing effective and effortless. We want to become the default way ads get made — because AI ads are 10x faster and cheaper to make, and 2x better performing, than making them without AI. Pencil was founded in 2018 with a team from Google, Facebook and Uber with backing from Sequoia and Entrepreneur First. We were acquired by The Brandtech Group in 2023 to pursue a shared vision of bringing GenAI to the Fortune 500.

Role Description At Pencil, we are driving innovation in advertising technology through our state-of-the-art SaaS product, which harnesses Generative AI to redefine content creation. Our mission is to make AI the default in advertising without replacing creative people. To achieve this, we need to make sure that our technology isn’t just in the hands of big brands - we need to try to help small businesses and creative individuals too. We’re hiring a Product Designer to take full ownership of the user experience within our Custom Engineering pod, the team responsible for building bespoke, high-impact solutions on top of our core marketing OS. You will lead design from strategy to execution, working closely with Product and Engineering to shape specialized features and tailored workflows that help power-users and enterprise clients leverage our AI. This role is ideal for someone who wants real responsibility, values speed and execution, and thrives in an environment where you drive your own specialized projects from end to end. You won’t just push pixels - you’ll help define what custom capabilities we build and why, with a primary focus on delivering scalable, adaptable workflows and seamless integrations. Qualifications - 5+ years of experience designing digital products, ideally within SaaS, platform products, or integration-heavy environments. - A strong portfolio demonstrating the ability to simplify complex systems, workflows, or technical concepts into clear user experiences. - Experience working on integrations, APIs, or products that connect with external systems is highly valued. - Strong systems thinking, with the ability to see patterns across different problems and design reusable solutions. - Comfortable working in ambiguous, client-driven environments where requirements evolve and constraints are real. - Proven ability to collaborate closely with engineers, with an understanding of technical constraints and system design. - Ability to balance speed and quality, delivering pragmatic solutions without losing sight of long-term consistency. - Highly proficient in Figma, using it to communicate flows, edge cases, and interaction details clearly. - Use AI tools to rapidly create high-fidelity prototypes that simulate real product behavior, enabling faster validation of complex workflows and integration scenarios before engineering implementation. - Strong communication skills, able to explain design decisions to both technical and non-technical stakeholders. Requirements - You enjoy turning complex, technical problems into simple, elegant user experiences. - You are comfortable working close to the metal, where design decisions are shaped by real system constraints. - You like variety in your work and can handle multiple parallel projects without losing clarity. - You think beyond one-off solutions and look for patterns that can scale across the product. - You are excited by the challenge of making a product fit seamlessly into large, messy enterprise ecosystems. - You care about building things that last, not just shipping quick fixes.

Role Description At Pencil, we are driving innovation in advertising technology through our state-of-the-art SaaS product, which harnesses Generative AI to redefine content creation. Our mission is to make AI the default in advertising without replacing creative people. To achieve this, we need to make sure that our technology isn’t just in the hands of big brands - we need to try to help small businesses and creative individuals too. At Pencil, our Customer Success Managers are at the forefront of shifting Pencil from a Creative GenAI Tool to an Agentic Operating System. You will own the testing, validating, and proving the business impact of Pencil’s new agentic media capabilities. Your goal is to work directly with our Product team and existing customers to transform their media allocation through GenAI + Agentic features and drive a 10x increase in connected media spend to Pencil. Requirements - Become a power user of Pencil’s new media capabilities. - Partner closely with Product and Engineering to ensure new capabilities are performing correctly and meeting client needs. - Identify and recruit existing enterprise clients to test new features. - Design and perform test campaigns to measure the ROI of agentic media buying versus traditional methods. You will be responsible for proving success metrics. - For every new feature, deliver a validated "Proof of Impact" report that translates new capabilities into a compelling business case for client SLTs. - Act as a media strategist by helping clients connect their ad accounts to Pencil, expanding the universe of influenceable media spend.

Role Description At Pencil, we are driving innovation in advertising technology through our state-of-the-art SaaS product, which harnesses Generative AI to redefine content creation. Our mission is to make AI the default in advertising without replacing creative people. To achieve this, we need to make sure that our technology isn’t just in the hands of big brands - we need to try to help small businesses and creative individuals too. We’re hiring a Product Designer to take full ownership of the core Editor experience, which is the central marketing OS for content creation. You will lead design from strategy to execution, working closely with Product and Engineering to shape features that help users create, edit, and export ads faster with AI. This role is ideal for someone who wants real responsibility, values speed and execution, and thrives in an environment where each Designer drives their own part of the product. You won’t just push pixels, you’ll help define what we build and why, with a primary focus on driving generations and exports. Qualifications - 5+ years of experience designing digital products, ideally within SaaS or complex, workflow-driven editing and creation tools. - A strong portfolio that demonstrates end-to-end product thinking with a focus on speed, creation, and impact on output. - Builder mindset with a deep obsession for creating tools that help users produce content faster. - Deep craft sensibility and solid interaction and visual design skills to make creation tools feel powerful but simple. - Proven ability to work autonomously and demonstrate strong product intuition, knowing what features will increase generations and exports without over-researching. - High iteration tolerance and comfort with a "build and see what sticks" mode, happy to test, tweak, and evolve features rapidly based on usage. - Strong experience working closely with engineers and a proven ability to keep up with a large, fast-moving engineering team. - Highly proficient in Figma, using it fluently to explore ideas, communicate intent, and evolve design systems. - AI curiosity and comfort designing for AI-powered systems, interested in how AI augments creation and integrates into editing workflows. Requirements - You thrive in an execution-heavy environment with short cycles from concept to shipped feature, prioritizing speed over polish to accelerate learning. - You are a Workflow thinker who understands how users move from idea to finished asset and are obsessed with optimizing that flow. - You’re excited by AI as a design material and want to help define new interaction paradigms in a high-growth environment. - You are expected to own the space end-to-end, not just design screens.

At Pencil, we are driving innovation in advertising technology through our state-of-the-art SaaS product, which harnesses Generative AI to redefine content creation. Our mission is to make AI the default in advertising without replacing creative people. To achieve this, we need to make sure that our technology isn’t just in the hands of big brands - we need to try to help small businesses and creative individuals too. As the Product Manager for Business Engineering, you will lead the strategy, development, and evolution of Pencil’s custom integration capabilities to enable customers to extend the platform to meet their unique business needs. Working closely with engineering, design, growth, and customer teams, you’ll ensure integrations and custom projects are scalable, high-quality, and deliver measurable value. Your focus will be on connecting Pencil seamlessly with media channels, data sources, and customer workflows while embedding best practices, insights, and predictive capabilities into every integration. - Extensive experience in product management (or equivalent roles), ideally in SaaS or platform products. - Experience owning complex product areas or initiatives, including integrations, APIs, or extensible systems. - Demonstrated ability to work directly with customers to define and deliver bespoke or high-value solutions. - Strong understanding of the full product lifecycle, from discovery through to delivery and iteration. - Experience balancing customer-specific needs with scalable product thinking. - Comfortable working with data to inform decisions, alongside qualitative insights. - Clear and thoughtful communicator, able to align diverse stakeholders and influence outcomes. - Experience with or interest in GenAI, creative tooling, or data-driven products is a plus. KPIs & Success Measures - Adoption and engagement with integration features (e.g. MAUs, feature usage). - Delivery of high-impact custom integrations that contribute to key customer wins. - Revenue influence, including conversion, expansion, and retention tied to integrations. - Efficiency and scalability of custom builds (e.g. reuse, time to deliver). - Customer satisfaction and qualitative feedback on integration experiences. - Own the end-to-end strategy and roadmap for custom integrations, balancing customer-specific builds with scalable platform capabilities. - Partner with customers, commercial teams, and internal stakeholders to identify high-impact opportunities for custom engineering work. - Lead discovery and problem definition, combining user research, customer conversations, and product data to shape solutions. - Translate complex customer requirements into clear product direction and structured delivery plans. - Define and maintain a prioritised roadmap and backlog, aligned with company strategy and commercial goals. - Collaborate closely with engineering and design to scope, design, and deliver high-quality integrations, ensuring strong UX and technical robustness. - Drive the creation of clear product documentation (PRDs, specs, success criteria) to enable efficient execution. - Oversee delivery quality, including validation, QA support, and ensuring solutions meet both customer expectations and platform standards. - Establish best practices and frameworks for custom integrations to improve repeatability and scalability over time. - Measure and communicate the impact of integrations, including customer outcomes, product adoption, and revenue contribution. - Act as a cross-functional leader, aligning stakeholders and influencing decisions across product, engineering, and commercial teams. You’ll Thrive Here If You… - Take ownership and drive outcomes, even in ambiguous spaces. - Move quickly while maintaining a high bar for quality. - Simplify complex problems into clear, actionable solutions. - Care deeply about building products that feel thoughtful and human. - Enjoy collaborating with others and bringing people along with you. - 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme - Health insurance / private medical cover - Monthly stipend towards wellness, fitness, and learning and development - Remote - work from anywhere in your home country - Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy - Flexible working hours

At The Brandtech Group, we help the world’s biggest brands grow by connecting content, data and media through technology. But transformation doesn’t happen because tools exist - it happens when people know how to use them confidently, creatively, and consistently. That’s where you come in. Pencil, our enterprise AI platform, is changing how global marketing teams work. It embeds AI directly into creative and operational workflows, unlocking new speed and scale. But real impact depends on adoption — and adoption depends on learning. We’re looking for an AI Training Specialist to build the capability engine behind this transformation. The Role: You’ll design and deliver learning experiences that turn AI from “new technology” into “everyday habit”. This is not traditional training. It’s hands-on enablement, real-world problem solving, and continuous capability building embedded directly into how teams work. You’ll partner closely with Product, Change, and Implementation teams to ensure that every new feature, workflow and innovation is understood, adopted, and applied in practice. Think of yourself as the bridge between what AI can do and what people actually do with it. What Success Looks Like: You’ll be measured on real-world impact, not attendance: - Capability uplift: measurable improvement in AI skills and confidence - Completion & certification: strong engagement across learning pathways - Post-training adoption: AI actively used in daily workflows and projects - Programme reach: scale across markets, teams, and disciplines - Learner satisfaction: high engagement, strong feedback, and positive NPS What You Bring: - Experience delivering training for digital transformation, technology, or marketing platforms. - Strong grounding in adult learning principles and instructional design - Background in training, capability building or designing and delivering workshops and hands-on learning sessions. - Experience working with Product, Change, or Customer Success teams in transformation environments. - Ability to translate complex AI concepts into simple, engaging, practical learning - Confident facilitator - comfortable running live sessions, demos, and hands-on workshops - Curiosity and enthusiasm for AI and how it changes work You’ll Thrive Here If You… - Believe capability is what makes transformation real - Enjoy helping people build confidence through experimentation and practice - Prefer clarity, simplicity, and creativity when explaining complex ideas - Naturally collaborate with product and change teams - Care about behaviour change as much as knowledge transfer - See learning as continuous, not a one-off event - Get energy from scaling knowledge across global teams What You’ll Do: You’ll be at the centre of AI adoption across the business: - Design and deliver practical learning programmes that build real AI capability - Act as a super-user of Pencil, translating product updates and features into clear, usable training - Work directly with teams to identify capability gaps and evolving needs - Run live enablement sessions, drop-ins to solve real workflow challenges - Measure what matters - capability growth, adoption, confidence and continuously improve programmes - Create compelling demos, showcases, and case studies that demonstrate real-world impact - Partner with Customer Success/ Account Managers, Marketing, and HR to amplify success stories across the business. - Lead engaging roadshows, live sessions, and thought leadership experiences that inspire adoption - 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme - Health insurance / private medical cover - Monthly stipend towards wellness, fitness, and learning and development - Remote - work from anywhere in your home country - Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy - Flexible working hours

At Pencil, we are driving innovation in advertising technology through our state-of-the-art SaaS product, which harnesses Generative AI to redefine content creation. Our mission is to make AI the default in advertising without replacing creative people. To achieve this, we need to make sure that our technology isn’t just in the hands of big brands - we need to try to help small businesses and creative individuals too. As the Product Manager for Business Engineering, you will lead the strategy, development, and evolution of Pencil’s custom integration capabilities to enable customers to extend the platform to meet their unique business needs. Working closely with engineering, design, growth, and customer teams, you’ll ensure integrations and custom projects are scalable, high-quality, and deliver measurable value. Your focus will be on connecting Pencil seamlessly with media channels, data sources, and customer workflows while embedding best practices, insights, and predictive capabilities into every integration. - Extensive experience in product management (or equivalent roles), ideally in SaaS or platform products. - Experience owning complex product areas or initiatives, including integrations, APIs, or extensible systems. - Demonstrated ability to work directly with customers to define and deliver bespoke or high-value solutions. - Strong understanding of the full product lifecycle, from discovery through to delivery and iteration. - Experience balancing customer-specific needs with scalable product thinking. - Comfortable working with data to inform decisions, alongside qualitative insights. - Clear and thoughtful communicator, able to align diverse stakeholders and influence outcomes. - Experience with or interest in GenAI, creative tooling, or data-driven products is a plus. KPIs & Success Measures - Adoption and engagement with integration features (e.g. MAUs, feature usage). - Delivery of high-impact custom integrations that contribute to key customer wins. - Revenue influence, including conversion, expansion, and retention tied to integrations. - Efficiency and scalability of custom builds (e.g. reuse, time to deliver). - Customer satisfaction and qualitative feedback on integration experiences. - Own the end-to-end strategy and roadmap for custom integrations, balancing customer-specific builds with scalable platform capabilities. - Partner with customers, commercial teams, and internal stakeholders to identify high-impact opportunities for custom engineering work. - Lead discovery and problem definition, combining user research, customer conversations, and product data to shape solutions. - Translate complex customer requirements into clear product direction and structured delivery plans. - Define and maintain a prioritised roadmap and backlog, aligned with company strategy and commercial goals. - Collaborate closely with engineering and design to scope, design, and deliver high-quality integrations, ensuring strong UX and technical robustness. - Drive the creation of clear product documentation (PRDs, specs, success criteria) to enable efficient execution. - Oversee delivery quality, including validation, QA support, and ensuring solutions meet both customer expectations and platform standards. - Establish best practices and frameworks for custom integrations to improve repeatability and scalability over time. - Measure and communicate the impact of integrations, including customer outcomes, product adoption, and revenue contribution. - Act as a cross-functional leader, aligning stakeholders and influencing decisions across product, engineering, and commercial teams. You’ll Thrive Here If You… - Take ownership and drive outcomes, even in ambiguous spaces. - Move quickly while maintaining a high bar for quality. - Simplify complex problems into clear, actionable solutions. - Care deeply about building products that feel thoughtful and human. - Enjoy collaborating with others and bringing people along with you. - 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme - Health insurance / private medical cover - Monthly stipend towards wellness, fitness, and learning and development - Remote - work from anywhere in your home country - Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy - Flexible working hours

At Pencil, we are driving innovation in advertising technology through our state-of-the-art SaaS product, which harnesses Generative AI to redefine content creation. Our mission is to make AI the default in advertising without replacing creative people. To achieve this, we need to make sure that our technology isn’t just in the hands of big brands - we need to try to help small businesses and creative individuals too. We are looking for a GenAI Creative Director with a strong background in enterprise advertising to lead creative delivery using the Pencil platform and modern GenAI workflows. This role goes beyond generating content. The GenAI Creative Director will design and lead agentic and nodal creative workflows that connect insights, concepts, and outputs into scalable systems. Using custom agents and structured workflows, you will help enterprise brands move from idea to execution with speed, consistency, and strategic clarity. You will work closely with Creative Producers, Creative Strategists, Customer Success teams, and clients to understand marketing challenges and translate them into effective GenAI-enabled creative systems. The ideal candidate combines deep advertising experience with strong system thinking, and understands how to use agents, prompts, and workflows to produce creative work that is both scalable and strategically grounded in data and insights. - Design and oversee creative delivery using agentic and nodal workflows, connecting insights, concepts, copy, imagery, and video into scalable creative systems that produce high-quality advertising outputs for enterprise clients. - Work closely with Creative Producers and Creative Strategists to understand client challenges and translate them into effective GenAI-enabled creative solutions for brands across global markets, particularly around EU and US. - Develop and implement custom agents and structured workflows that automate repeatable creative tasks, enabling teams to produce consistent and scalable outputs while maintaining strong creative quality. - Lead and guide GenAI Designers, Creators, and Art Directors through the full creative process—from insight development and concept creation to copywriting, image and video generation, and final creative assembly. - Act as a GenAI and Pencil platform expert in client discussions, helping teams and clients understand the capabilities of GenAI while managing expectations around what the technology can and cannot achieve. - Collaborate with distributed creative teams across EU and Asia time zones, ensuring strong coordination, clear timelines, and effective project delivery. - Support the company’s broader enablement mission by sharing workflows, techniques, and learnings openly with internal teams through walkthroughs, demos, documentation, and recordings. - Work closely with Training, Customer Success, and Sales teams to help unblock teams and clients, ensuring they can successfully adopt GenAI workflows and deliver creative work using the Pencil platform. - Collaborate with Product and Engineering teams to test new GenAI features, workflows, and agents, providing structured feedback to improve the platform and ensure it supports real-world creative needs. - Where necessary, intervene directly in creative execution—refining outputs, improving prompts, or adjusting workflows—to ensure work meets the quality expectations of global brands. Please be prepared to showcase your portfolio! - 10+ years experience in advertising creative development, ideally working with global enterprise brands in EU or US markets. - Strong background as a Creative Director or Art Director in advertising, with proven ability to translate strategy into compelling creative work. - Hands-on experience using GenAI tools for advertising production, including image, video, and copy generation. (e.g. Firelfy, Imagen, Nano Banana) - Experience designing or working with agentic workflows, automation systems, or nodal creative workflows. (e.g. Weavy, ComfyUI) - Strong understanding of how to connect insights, data, and audience understanding to creative outputs. - Experience leading distributed creative teams and managing projects across multiple time zones. - Comfortable presenting ideas and capabilities to clients, and acting as a trusted creative and technology advisor. - Strong collaboration skills when working with product, engineering, training, and customer success teams. - Experience with Adobe Creative Cloud and modern creative production tools. - Excellent written and spoken English. - A collaborative and open mindset, with a commitment to sharing knowledge and improving creative workflows across the team. - 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme - Health insurance / private medical cover - Monthly stipend towards wellness, fitness, and learning and development - Remote - work from anywhere in your home country - Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy - Flexible working hours

At Pencil, we are driving innovation in advertising technology through our state-of-the-art SaaS product, which harnesses Generative AI to redefine content creation. Our mission is to make AI the default in advertising without replacing creative people. Awareness of GenAI technology has exploded in the past year, with enterprise brands actively exploring how to adopt and operationalise AI in their marketing organisations. At Pencil, we sit at the centre of this shift, helping marketers use AI systems, agents and workflows to produce better, faster and more scalable marketing content. As an AI Producer, you will sit at the intersection of AI-enabled production, project delivery, and client collaboration. Your mission is to turn AI strategies and briefs into well-structured projects that deliver high-quality outputs quickly and efficiently. You will coordinate across creative teams, prompt engineers, agent architects, sales teams and client stakeholders to ensure projects are delivered on time, on brief, and to the highest quality standards. Through this work, you’ll help shape how AI is used in modern marketing production - enabling teams to create, test, and scale content faster than ever before. - Run AI-powered creative projects from brief through delivery, ensuring outputs are delivered on time, on brief, and to Pencil’s quality standards - Work closely with the AI Strategist to bring AI-driven workflows to life through structured project execution. - Coordinate across creative teams, prompt engineers, agent designers, sales teams, and client stakeholders to keep projects moving smoothly. - Manage timelines, project tracking, and communication across multiple workstreams, proactively identifying risks, blockers, or dependencies. - Manage feedback loops between clients, internal teams, and creative contributors to ensure alignment throughout the production process. - Final check of deliverables against briefs, brand guidelines, and objectives before delivery. - Ensure all deliverables meet brief requirements, brand guidelines, and stated objectives before final submission. - Contribute insights from project delivery to help improve AI workflows, production processes, and product capabilities. - Continuously improve project workflows, identifying opportunities to streamline processes, increase efficiency, and enable more scalable AI-enabled production. - Works as an active member of the enablement team, helping to align priorities, promote open communication, and support a collaborative working environment. You’ll thrive here if you… - Collaborate naturally. You bring people together across Creative, Product, and Client teams to make great ideas happen. - Love making things happen. You enjoy organising work, coordinating people, and ensuring projects move smoothly from idea to delivery. - Stay calm in fast-moving environments. You can manage multiple priorities while keeping communication clear and structured. - Look for better ways of working. You’re always thinking about how processes could be improved, simplified, or automated. - Live our values. You act as an ambassador for how we work, bringing creativity, collaboration, and experimentation into everything you do. - You’ve built experience in creative production, digital production, project management, or agency operations, ideally in an agency, tech, or SaaS environment. - You have a strong understanding of generative AI, automation, and AI-enabled workflows, particularly in marketing, content, or creative production. - You have experience running creative or marketing projects from brief through delivery. - You’re organised and detail-oriented, able to manage multiple projects while maintaining clarity and structure. - You have an interest in generative AI, automation, or AI-enabled creative workflows. - You are comfortable working across cross-functional teams including creative, product, and client stakeholders. - You are proactive about learning new tools and processes that improve efficiency and collaboration. - You enjoy turning complex briefs into clear plans that help teams work efficiently. KPIs & Success Metrics: Success in this role will be measured by the quality, speed, and reliability of project delivery across client and internal initiatives. - Projects delivered on time and on brief. - Clear project planning, communication, and stakeholder alignment. - Minimal delays or escalations across production workflows. - Clear project documentation and workflow management. - Identification and resolution of production risks or bottlenecks. - Continuous improvement of project workflows and operational processes. - Strong collaboration with AI Strategists, creative teams, and client teams. - Positive client and internal stakeholder feedback on project delivery. - Active contribution to a collaborative and experimentation-driven culture. - 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme - Health insurance / private medical cover - Monthly stipend towards wellness, fitness, and learning and development - Remote - work from anywhere in your home country - Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy - Flexible working hours