Pencil

Role Description As a Customer Support Manager at Pencil, you will lead and scale our frontline (L1) support function, ensuring fast, high-quality, and empathetic customer experiences. You will not only drive operational excellence in support delivery but also transform support into a strategic function - turning customer interactions into actionable insights that improve product quality, reduce support volume, and accelerate customer adoption. You will play a key role in bridging customers, product, and engineering - ensuring that recurring issues are eliminated at the source and that support becomes a growth driver, not just a reactive function. As Pencil operates a 24-hour support model, you will also be expected to provide escalation support outside your usual working hours when critical or high-priority issues affect major clients or have a broader platform-wide impact. This will involve being available on an ad hoc basis to coordinate the response, support the frontline team, communicate with relevant stakeholders, and ensure urgent issues are driven through to resolution. Key Responsibilities - Lead and develop the L1 support team, including hiring, coaching, and performance management - Own day-to-day support operations, ensuring SLA adherence, efficient ticket handling, and high-quality responses - Drive key support metrics including CSAT, resolution time, FCR, and ticket trends - Identify recurring issues and partner with QA, Product, and Engineering to reduce support volume - Build and maintain a structured knowledge base and self-serve support experience - Act as escalation point for complex or high-impact customer issues - Analyse support data and translate insights into actionable recommendations - Foster a strong customer-first culture and continuous improvement mindset - Develop a strong understanding of advertising, creative workflows, and performance marketing to effectively support customers in generating high-performing ad creatives using Pencil Qualifications - 6–10+ years in customer support, service desk, or customer success roles - Proven experience managing frontline (L1) support teams in SaaS or tech environments - Strong experience with support tools (e.g. Zendesk, Intercom, Freshdesk) - Track record of improving support KPIs (CSAT, SLAs, resolution time, FCR) - Experience working cross-functionally with Product and Engineering teams - Strong analytical skills - ability to convert ticket trends into product insights - Experience operating in fast-paced, evolving product environments - Experience or strong familiarity with digital advertising, creative production, or performance marketing (e.g. working with ad creatives, agencies, or marketing teams) - Ability to understand and communicate concepts related to ad creatives, campaign performance, and creative optimisation Requirements - Are deeply customer-focused and care about delivering exceptional experiences - Enjoy balancing people leadership with operational excellence - Think in systems—solving root causes, not just symptoms - Are proactive, data-driven, and continuously looking to improve processes - Communicate clearly and confidently with both customers and internal stakeholders - Take ownership and accountability for outcomes - Are comfortable with ambiguity and rapid product evolution - Have an interest in advertising, creatives, or marketing technology, and enjoy helping customers get better outcomes from their campaigns KPIs & Success Measures - CSAT ≥ 95% across enterprise customers - Reduction in average resolution time (Target: 20–30%) - First Contact Resolution (FCR) improvement - Reduction in repeat / avoidable tickets - Support-driven product insights adopted into roadmap - SLA adherence ≥ 98% Benefits - 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme - Health insurance / private medical cover - Monthly stipend towards wellness, fitness, and learning and development - Remote - work from anywhere in your home country - Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy - Access to our Pencil office in The Shard, London for UK employees - Flexible working hours

Role Description We are looking for an Agent Architect who thinks in systems, not just sentences. You will be responsible for the "brain" of Pencil—designing the agent logic, tool-calling structures, and evaluation loops that power our core creative engine and bespoke client solutions. The Role: Architecting the Creative Brain - You won’t just be "prompting"; you will be engineering behavior. - You will bridge the gap between creative intent and machine execution, ensuring that our agents are robust, predictable, and capable of high-fidelity output across text, image, and video. Your work will fall into two high-impact pillars: - Core Systems: Designing and scaling the foundational agents that power the Pencil SaaS platform. - Client Solutions: Architecting custom workflows for world-class brands that require specific "brand DNA" and complex creative logic. Job Responsibilities - Agent Architecture: Design and implement multi-agent workflows, including task decomposition, state management, and tool-use (RAG, API integration, etc.). - Systematic Optimization: Move beyond "vibe-based" testing. Implement rigorous evaluation frameworks (e.g., using LLM-as-a-judge, promptfoo, or DSPy) to measure and improve agent performance at scale. - Scalable Frameworks: Develop reusable agents and prompt libraries that allow the platform to serve 1,000+ brands with unique voices simultaneously. - Cross-Functional Engineering: Partner with AI Engineering and Product teams to determine which behaviors should be handled via prompting, RAG, or fine-tuning. - Client Architecture: Act as the technical lead for complex client deployments, translating high-level creative briefs into deterministic AI workflows. Qualifications - 3+ Years of Direct GenAI Experience: You have a deep, intuitive, and technical understanding of LLMs (GPT-4, Claude, Gemini) and multimodal models (Stable Diffusion, Midjourney, Video Gen). - Systems Thinking: You don’t just write a prompt; you think about the latent space, the context window, and how one agent's output becomes another’s input. - Technical Literacy: While this isn't a "Software Engineer" role, you should be comfortable with Python, JSON structures, and API documentation. Experience with orchestration frameworks (LangChain, CrewAI, AutoGen) is a major plus. - Evaluation Obsession: You believe that if you can’t measure a prompt’s performance, you shouldn’t ship it. You are familiar with benchmarking and A/B testing AI outputs. - The "Creative/Technical" Bridge: You can sit in a room with a Creative Director and translate "make it feel more punchy" into a temperature adjustment and a few-shot prompting strategy. KPI & Success Measures - System Reliability: Reducing the "failure rate" of complex agent workflows. - Architectural Efficiency: Minimizing token usage/latency while increasing output quality. - Brand Alignment: Scoring of agent outputs against specific brand guidelines using automated evaluation tools. - Scale: Successful rollout of core agents used by the entire Pencil user base. Benefits - 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme. - Health insurance / private medical cover. - Monthly stipend towards wellness, fitness, and learning and development. - Remote - work from anywhere in your home country. - Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy. - Access to our Pencil office in The Shard, London for our UK employees. - Flexible working hours.

Role Description You'll take over ownership of our platform that provides enterprise marketing teams and internal users with advanced planning and briefing capabilities. You'll work closely with Engineering, Design and Creative teams to ship products that are innovative, reliable, and commercially impactful. This is a role for someone who loves experimentation, understands the realities of modern AI, and thrives in an environment where the future is constantly being rewritten. - Drive product strategy and delivery for your area. - Conduct product discovery through user research, data analysis, prototyping, and experiments to validate what really solves customer problems. - Translate ambiguous opportunities into clear product plans, using structured thinking to bring focus, priorities, and alignment across teams. - Create crisp PRDs, collaborate deeply with Design, and push projects from ideation to shipped with real tenacity. - Define and evolve key systems such as workflows, agent behaviours, platform frameworks, APIs and creative tools, which combine human creativity with intelligent automation. - Partner cross-functionally with Engineering, Design, Creative, and Go To Market teams to take features from concept to launch and iteration. - Stay close to AI developments, understanding model capabilities, release cycles, and integration considerations so we build with the best available tools. - Balance innovation with operational pragmatism, making trade-offs that keep us fast today and scalable tomorrow. Qualifications - Proven experience as a Senior Product Manager working on AI-enabled products, ideally experienced with creative, marketing or advertising technology, or complex platforms. - Experience driving products from 0 → 1 and 1 → n, ideally in environments with high ambiguity and rapid iteration. - Strong understanding of AI model behaviour, limitations, and opportunities, and how to design products that harness emerging capabilities responsibly. - Experience structuring complex problem spaces, simplifying decisions, and creating clarity for teams. - Strong product discovery skills: leading discovery workshops, forming hypotheses, running experiments, gathering insight from users and data. - Experience working closely with cross-functional partners, including Engineering, Design and Commercial. - Familiarity with creative ecosystems is a plus but not required. Requirements - Curious and adaptable: thrive on learning what’s new and applying it quickly. - A structured thinker: bring order to fast-moving, loosely defined spaces. - Resilient and optimistic: see constraints as creative challenges. - Commercially minded: connect product vision that solves customer problems with business outcomes. - Collaborative and communicative: build strong, trusting relationships across teams. KPIs & Success Measures - Delivery, adoption and engagement of new product capabilities that drive clients’ expected outcomes. - Positive feedback from external and internal users on product quality, usefulness, and ease of integration. - Improvements in efficiency, speed, stability, and output quality for workflows and tools you own. - Contribution to frameworks, systems, or product foundations that empower other teams to build effectively. - Clear documentation, roadmaps, and decision-making that help teams move quickly and in sync. - Demonstrable impact on customer results, creative quality, or campaign performance through the product capabilities you deliver. Benefits - 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme. - Health insurance / private medical cover. - Monthly stipend towards wellness, fitness, and learning and development. - Remote - work from anywhere in your home country. - Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy. - Access to our Pencil office in The Shard, London for UK employees. - Flexible working hours.

Role Description As the Executive Assistant to our C‑Suite, you'll be the pragmatic backbone behind our leadership's daily momentum. You'll own inboxes, diaries, and correspondence with clarity, confidence, and crisp execution. You will be a part of our high velocity, creative first environment. Your mission: anticipate needs, enable strategic focus, and reflect Pencil’s relentless pursuit to surprise the world with what creativity can do. - Inbox & Communication Management: Own key the email inboxes of our C-Suite: triage, prioritise, draft replies that reflect our voice, escalate when needed, and ensure follow‑up. - Diary & Travel Coordination: Manage complex, multi‑time‑zone calendars, schedule internal/external meetings, plan travel and logistics. - Proactive Planning: Anticipate upcoming priorities - collate documents, draft agendas, and highlight action items. - Meeting Support: Join leadership meetings, take excellent notes, track action items, and ensure timely follow‑through. - Communication & Brand Alignment: Craft communications - emails, internal memos, meeting summaries that reflect Pencil’s polished, creative, and high-performance brand tone. - Ad‑hoc Strategic Support: Support special projects and coordinate across functions with precision. Qualifications - Must have at least 3+ years experience supporting C‑level or senior leadership in a remote-first, fast‑paced tech, marketing, or creative environment. - Mastery of diary tools, Google suite, and real-time inbox management. - Exceptional written and verbal communication - able to articulate on-brand tone for external and internal audiences. - Highly pragmatic: sharp prioritisation, efficient time‑management, and ability to balance routine tasks with strategic demands. - Proactive, intelligent, and discreet: you anticipate needs, adapt to shifting priorities, and manage confidentiality. - Experience with multi‑time‑zone coordination (ideally across Europe, Americas, Asia). - Tech‑savvy and flexible: comfortable with new tools, learning quickly, and problem solving. Benefits - 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme. - Health insurance / private medical cover. - Monthly stipend towards wellness, fitness, and learning and development. - Remote - work from anywhere in your home country. - Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy. - Access to our Pencil office in The Shard, London. - We Work all access. - Flexible working hours.

Role Description We're solving real problems for people teams at scale, and we're hiring our first Senior People Partner to build world class people leadership from the ground up. The opportunity: We're 100+ employees, scaling fast, and our leadership team deeply values people. We've invested in great tools (HiBob, Ashby & Claude). We have stood up version one of a number of People processes - you will own and improve these. You're a builder by nature. You review processes, spot what's not fit for purpose, and fix it with both efficiency and employee experience in mind. You'll own performance management, manager development, and talent retention. Part coach, part strategist, part operator. Your challenge: take the signals we're seeing and turn them into systems and culture that move the needle. Responsibilities - Own the full performance cycle - 360s, reviews, calibrations, and comp rounds - Coach and develop our managers, from new team leads to senior leaders - Lead employee relations: tough conversations, PIPs, and exits handled with care and clarity - Own and evolve our people infrastructure: onboarding, HRIS (HiBob), policies, and handbook - Partner with the leadership team on org design, headcount, and talent strategy - Drive retention and succession planning - identify flight risks early and build plans that work - Lead culture and engagement initiatives; we're open to novel formats and experimental approaches - Keep us compliant with UK employment law and evolving HR regulation Qualifications - Deep expertise in UK employment law and employee relations - Experience building people infrastructure at a growing company - Comfort with tough conversations and coaching teams to excel (or exit) - Ability to think strategically and execute tactically Requirements - Product company background (SaaS strongly preferred) - High-scale startup (50–300 people) + larger established company experience - Hands-on HRIS experience (HiBob a bonus) - comfortable owning data integrity, adoption, and new features - International hiring / EOR experience - Distributed/remote team experience Benefits - 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme - Health insurance / private medical cover - Monthly stipend towards wellness, fitness, and learning and development - Remote - work from anywhere in your home country - Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy - Access to our Pencil office in The Shard, London for our UK employees - Flexible working hours

Role Description We’re hiring for a Product Designer to take full ownership of a core area of our platform—the Agent Marketplace. You’ll lead design from strategy to execution, working closely with Product and Engineering to shape features that help users create better ads with AI by leveraging specialized agents for real client use cases and third-party integrations. This role is ideal for someone who wants real responsibility, values clarity and speed, and thrives in an environment where each Designer drives their own part of the product. You won’t just push pixels; you’ll help define what we build and why, with a primary focus on delivering direct, immediate value to our clients. - Own a core area of the Pencil platform end-to-end, from problem framing and concept exploration to final UI and shipped product. - Partner closely with Product and Engineering to define and rapidly ship agents that solve real problems and maximize time-to-value for clients immediately upon delivery. - Leverage integrations as a multiplier to unlock higher value through external tools and data, positioning the Agent Marketplace at the intersection of Pencil and external ecosystems. - Design high-quality, production-ready interfaces for AI-driven workflows, expertly simplifying complexity to make experiences intuitive and predictable. - Focus on agents that drive high adoption and reuse, prioritizing value over sheer volume. - Ensure design intent is fully translated into development by working closely with engineers during implementation, reviewing builds, and iterating until the quality bar is met. - Conduct user research by staying close to clients and commercial teams to ground decisions in real business problems, and continuously raise usability and clarity across the product. - Use and contribute to our design system, helping to standardize just enough to maintain consistency without slowing down the speed of iteration. Qualifications - 5+ years of experience designing digital products, ideally within SaaS or complex, workflow-driven tools. - A strong portfolio that demonstrates end-to-end product thinking, with a focus on translating messy client needs into clear, actionable agent concepts and shipped outcomes. - Strong problem solver and fast thinker and doer who can move from idea to prototype quickly without over-relying on perfect inputs. - Deep craft sensibility and a high bar for quality, with clear examples of attention to detail in UI, interaction, and system thinking. - Proven ability to work autonomously in ambiguous environments, comfortable with shifting priorities driven by real client demands. - Systems-aware designer who understands integrations and how different tools connect into a seamless experience. - Strong experience working closely with engineers, with a clear understanding of how design translates into real production UI. - Highly proficient in Figma, using it fluently to explore ideas, communicate intent, and evolve design systems. - AI curiosity and comfort designing for AI-powered or data-driven systems, motivated to explore how AI can unlock new workflows and capabilities. Benefits - 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme. - Health insurance / private medical cover. - Monthly stipend towards wellness, fitness, and learning and development. - Remote - work from anywhere in your home country. - Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy. - Access to our Pencil office in The Shard, London for UK employees. - Flexible working hours.

Role Description We’re hiring a Product Designer to take full ownership of the core Editor experience, which is the central marketing OS for content creation. You will lead design from strategy to execution, working closely with Product and Engineering to shape features that help users create, edit, and export ads faster with AI. This role is ideal for someone who wants real responsibility, values speed and execution, and thrives in an environment where each Designer drives their own part of the product. You won’t just push pixels, you’ll help define what we build and why, with a primary focus on driving generations and exports. - Own a core area of the Pencil editing platform end-to-end, from problem framing and concept exploration to final UI and shipped product. - Partner closely with Product and Engineering to define and rapidly ship features that directly increase content generations and exports. - Design high-quality, production-ready interfaces for editing tools, relentlessly focused on improving speed and usability so users can create assets faster. - Expand the suite of creation tools across multiple formats (ads, images, video, email, display, etc.). - Design and improve AI-powered editing workflows that feel clear, usable, and trustworthy, directly augmenting the user's creative output. - Ensure design intent is fully translated into development by working closely with engineers during implementation, reviewing builds, and iterating until the quality bar is met. - Conduct user research to identify meaningful problems, validate solutions, and continuously raise usability and clarity across the product (as improving user-centricity is a goal for the year). - Use and contribute to our design system, helping evolve patterns, components, and foundations as the product scales. Qualifications - 5+ years of experience designing digital products, ideally within SaaS or complex, workflow-driven editing and creation tools. - A strong portfolio that demonstrates end-to-end product thinking with a focus on speed, creation, and impact on output. - Builder mindset with a deep obsession for creating tools that help users produce content faster. - Deep craft sensibility and solid interaction and visual design skills to make creation tools feel powerful but simple. - Proven ability to work autonomously and demonstrate strong product intuition, knowing what features will increase generations and exports without over-researching. - High iteration tolerance and comfort with a "build and see what sticks" mode, happy to test, tweak, and evolve features rapidly based on usage. - Strong experience working closely with engineers and a proven ability to keep up with a large, fast-moving engineering team. - Highly proficient in Figma, using it fluently to explore ideas, communicate intent, and evolve design systems. - AI curiosity and comfort designing for AI-powered systems, interested in how AI augments creation and integrates into editing workflows. Benefits - 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme. - Health insurance / private medical cover. - Monthly stipend towards wellness, fitness, and learning and development. - Remote - work from anywhere in your home country. - Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy. - Access to our Pencil office in The Shard, London for UK employees. - Flexible working hours.

Role Description You’ll own Pencil’s core creative engine: our unified editor suite. The goal is simple: make it fast and intuitive to go from “almost there” to “perfect,” with speed, confidence, and control. - Our editors work across a diverse range of output families, including Digital, Display Ads, Email, and Print. - Each medium presents distinct constraints and subtle complexities that must be respected. - This role is about setting clear direction, building shared foundations, and driving momentum across the suite. - The product should feel coherent while still meeting the bar for each output. - You will be expected to set strategy, create clarity, and establish reusable primitives and patterns. Qualifications - Have owned a complex product area end-to-end (strategy → roadmap → delivery → iteration) and driven meaningful outcomes. - Hands-on experience with editors, creation tools, builders, workflows, or AI-assisted tools. - Comfortable working in technically complex systems. - Strong product judgment and can make hard tradeoffs quickly. - Shipped nuanced, high-quality UX by partnering closely with Engineering and Design. - Can influence without authority and keep cross-functional teams aligned and moving. - Enjoy mentoring and raising the bar for how a team operates, not just what it ships. Requirements - Move Fast: Comfortable making decisions with imperfect information and iterating quickly. - Stay Human: Care deeply about users and teammates, designing with empathy for real workflows. - Act Like an Owner: Take responsibility for outcomes, spotting problems early and taking initiative to fix them. - Keep It Simple: Fight unnecessary complexity, design reusable patterns, and make hard things feel intuitive. - Love to Surprise: Enjoy finding unexpected ways to delight users, especially in the last mile of polish and usability. Benefits - 25 days PTO plus public holidays, with a Flexible Time Off scheme. - Health insurance / private medical cover. - Monthly stipend towards wellness, fitness, and learning and development. - Remote - work from anywhere in your home country. - Enhanced parental leave policies for birth, adoption, or surrogacy. - Access to our Pencil office in The Shard, London for UK team. - Flexible working hours. Process - Talent Screen - Hiring Manager Interview - Task & Task Presentation - Values Interview

Role Description At Pencil, we are driving innovation in advertising technology through our state-of-the-art SaaS product, which harnesses Generative AI to redefine content creation. Our mission is to make AI the default in advertising without replacing creative people. To achieve this, we need to make sure that our technology isn’t just in the hands of big brands - we need to try to help small businesses and creative individuals too. As the Product Manager for Business Engineering, you will lead the strategy, development, and evolution of Pencil’s custom integration capabilities to enable customers to extend the platform to meet their unique business needs. - Working closely with engineering, design, growth, and customer teams to ensure integrations and custom projects are scalable, high-quality, and deliver measurable value. - Focus on connecting Pencil seamlessly with media channels, data sources, and customer workflows while embedding best practices, insights, and predictive capabilities into every integration. Qualifications - Experience owning complex product areas or initiatives, including integrations, APIs, or extensible systems. - Demonstrated ability to work directly with customers to define and deliver bespoke or high-value solutions. - Strong understanding of the full product lifecycle, from discovery through to delivery and iteration. - Experience balancing customer-specific needs with scalable product thinking. - Comfortable working with data to inform decisions, alongside qualitative insights. - Clear and thoughtful communicator, able to align diverse stakeholders and influence outcomes. - Experience with or interest in GenAI, creative tooling, or data-driven products is a plus. Requirements - Adoption and engagement with integration features (e.g. MAUs, feature usage). - Delivery of high-impact custom integrations that contribute to key customer wins. - Revenue influence, including conversion, expansion, and retention tied to integrations. - Efficiency and scalability of custom builds (e.g. reuse, time to deliver). - Customer satisfaction and qualitative feedback on integration experiences. Job Responsibilities - Working closely with Engineering, Client Leadership, Sales, and Services teams to evaluate customer needs, define scalable technical and product solutions, scope and price engagements, support commercial conversion, and oversee delivery. - Own the end-to-end strategy and roadmap for custom integrations, balancing customer-specific builds with scalable platform capabilities. - Partner with customers, commercial teams, and internal stakeholders to identify high-impact opportunities for custom engineering work. - Lead discovery and problem definition, combining user research, customer conversations, and product data to shape solutions. - Translate complex customer requirements into clear product direction and structured delivery plans. - Define and maintain a prioritised roadmap and backlog, aligned with company strategy and commercial goals. - Collaborate closely with engineering and design to scope, design, and deliver high-quality integrations, ensuring strong UX and technical robustness. - Drive the creation of clear product documentation (PRDs, specs, success criteria) to enable efficient execution. - Oversee delivery quality, including validation, QA support, and ensuring solutions meet both customer expectations and platform standards. - Establish best practices and frameworks for custom integrations to improve repeatability and scalability over time. - Measure and communicate the impact of integrations, including customer outcomes, product adoption, and revenue contribution. - Act as a cross-functional leader, aligning stakeholders and influencing decisions across product, engineering, and commercial teams. Benefits - 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme. - Health insurance / private medical cover. - Monthly stipend towards wellness, fitness, and learning and development. - Remote - work from anywhere in your home country. - Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy. - Flexible working hours. Process - Talent Screen - Hiring Manager Interview - Task - Values Interview

Role Description We're looking for a Lead PM to own how users get from intent to output without needing to know how the machinery works. That means Scribble — our core super-agent persona — the intelligence that assembles workflows from a brief, and the discovery layer that surfaces the right capability across every Pencil surface. You'll own three interconnected problems that together define how Pencil feels to use — not just what it can do: - Scribble — the core persona. You own what Scribble is — its capabilities, its behaviour, how it improves over time, and how it embodies Pencil's values in every interaction. - Discovery — getting to the right capability. You own how Scribble surfaces agentic capability contextually and invisibly across every Pencil surface: chat, workflows, canvas, and feeds. - Orchestration — from brief to approved workflow to exported output. You own the intelligence that makes that proposal reliable enough to trust — and the approval mechanics that keep enterprise brands in control of what gets produced in their name. Qualifications - Hands-on AI product experience — you've shipped agentic or LLM-powered products in production. - Marketing or creative tech background — you understand the enterprise marketer's world: brand safety, campaign workflows, the gap between creative intent and execution at scale. - Strong product instincts on persona and UX — you've thought carefully about how AI systems build trust with users over time. - Comfort with ambiguity — this role sits at the frontier. - Technical credibility — you hold your own in architecture conversations. - Rigorous and fast — you move quickly but you instrument as you go. Requirements - Define Scribble's product roadmap — capabilities, improvement loops, trust model, and the metrics that tell us whether it's earning user confidence over time. - Own contextual discovery across all Pencil surfaces — how Scribble surfaces the right capability through intent rather than navigation. - Define orchestration requirements from the customer side — what the middleware layer needs to do and how it interacts with agents, skills, and workflows. - Evaluate technology options against customer requirements — working with engineering to assess frameworks against the experience you've defined. - Work backwards from the customer — write the customer problem clearly before any significant build decision. - Partner with engineering early — understand the technical constraints well enough to make good tradeoffs. - Instrument everything — define the metrics that tell us whether Scribble is working. - Prototype don’t explain - build working and actionable prototypes alongside the design and engineering team. Benefits - 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme. - Health insurance / private medical cover. - Monthly stipend towards wellness, fitness, and learning and development. - Remote — work from anywhere in your home country. - Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy. - Access to our Pencil office in The Shard, London for our UK employees. - Flexible working hours.