• Own end-to-end solution architecture across the engagement, ensuring technical decisions align with the client's business objectives, technical landscape, and long-term roadmap. • Serve as the primary architectural point of contact for the client, building trusted relationships with client technical leadership and stakeholders. • Translate business requirements into scalable, maintainable architecture and delivery plans, balancing speed, cost, and quality. • Provide hands-on technical leadership and direction to delivery teams, including engineers, analysts, and project managers, ensuring consistent architectural standards across workstreams. • Identify and manage technical risks, dependencies, and integration points across telco-specific systems (e.g., OSS/BSS, network operations, customer experience platforms, order-to-activate workflows). • Lead design reviews, architectural governance, and quality assurance checkpoints throughout the delivery lifecycle. • Partner with project and program leadership to align architecture decisions with delivery timelines, scope, and budget. • Mentor and develop delivery team members, raising the technical capability of the broader team over the course of the engagement. • Produce and present clear, executive-ready documentation, architecture diagrams, and technical recommendations to client stakeholders. • Stay current on telecommunications industry trends, regulatory considerations, and platform capabilities relevant to the engagement.

Role Description We’re looking for a Switchboard Operator & Communications Coordinator who wants their work to mean something — someone who brings care, accountability, and purpose to what they do every day. This role plays an important part in helping LUX Infusion deliver a patient‑first experience by serving as the central point of connection for patients, caregivers, clinicians, and internal teams. In this role, you’ll contribute to work that: - Helps patients feel heard, supported, and confidently guided when they reach out for care - Supports clinicians and site teams through accurate, timely, and reliable communication - Moves work forward behind the scenes by ensuring critical information reaches the right people at the right time Everything we do connects back to real people navigating complex healthcare journeys — and this role helps create clarity, calm, and connection at moments that matter. Responsibilities - Serve as the primary communications hub for LUX Infusion Ambulatory Infusion Clinics, ensuring a professional and patient‑centered caller experience - Answer, screen, route, and document calls accurately and efficiently using multi‑line phone systems - Collaborate closely with intake, nursing, scheduling, clinic operations, IT, and other support teams - Provide general information to callers, such as clinic hours, locations, and service guidance, following approved protocols - Take clear, complete messages and ensure time‑sensitive or urgent information is escalated appropriately - Recognize and follow defined escalation procedures for urgent, sensitive, or patient‑impacting calls - Support emergency and on‑call communication processes as needed - Maintain accurate call logs, message documentation, and internal directories - Bring calm, professionalism, and reliability to high‑volume, fast‑paced communication environments - Identify opportunities to improve communication workflows and support a seamless clinic experience - Support administrative and coordination needs for clinic operations and special projects as requested Qualifications - Deep care about how communication impacts patients, caregivers, and care teams - Clear, professional verbal communication skills and attention to detail - Strong ownership and accountability for accurate routing, documentation, and follow‑through - Comfort handling high call volumes while staying calm and compassionate - Ability to maintain confidentiality and follow HIPAA and privacy standards - Willingness to learn systems, workflows, and escalation protocols in a healthcare environment - A desire to be part of a collaborative team that values empathy, reliability, and high standards Benefits - Purpose‑driven work that directly shapes patient and caregiver experiences - A patient‑first, clinician‑led culture grounded in compassion and excellence - Supportive teammates who value collaboration and respect - The opportunity to grow with a company building something meaningful Physical Demands The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. - Occasionally required to stand, walk, or sit - Use hands to finger, handle, or feel objects, tools, or controls - Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl - Talk or hear - Occasionally lift and/or move up to 25 pounds - Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Other Requirements - Participate annually in required legal and ethical compliance training - Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies - Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual - Refrain from any behavior that could be considered unethical or unlawful Expectations for All Employees - Support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm - Place patients first, work collaboratively with a “stacked‑hands” mindset - Maintain a consistent focus on quality, accountability, and continuous improvement

• Support the organization of the internal communications calendar • Assist in creating and publishing content for internal channels • Support the updating and organization of the company’s communication channels • Provide support for internal rituals and engagement initiatives • Assist with communication requests from internal teams • Support internal marketing (endomarketing) campaigns and culture initiatives • Assist in monitoring metrics and controls for the area • Support the organization of internal events and celebratory activities • Contribute to operational activities and administrative routines of the area.

Role Description The JOC Coordinator serves as a key liaison between the regional Operations team and Accounts Receivable/Revenue teams, ensuring accurate and timely revenue recognition and invoicing. - Leverage the Smartsheets application to track teams’ jobs orders and revenue recognition status in the Revenue Tracker. - Ensure accurate posting of job orders in the Billing Document Review platform (BDR) for revenue recognition. - Work within Gordian’s internal source systems (eGordian and JOC Cloud) to ensure job order documentation is complete and accurate. - Oversee completion of monthly check-in with clients & contractors to obtain updated statuses on open projects. Report on aging of unbilled revenue. - Develop strong relationship with internal operations customers (Regional Directors, Account Managers, etc.) to follow/improve processes and remove barriers for strong revenue recognition performance. - Manage error resolution and revenue reconciliation in a timely manner to ensure revenue recognition by end-of-month deadlines. - Work with Revenue team to resolve any errors that would prevent entry into NetSuite. - Coordinate with IT to resolve system issues in a timely manner. - This role requires increased availability during the final week of each month (especially final day of the month), which may include working later hours to meet business deadlines. Qualifications - Associates Degree or equivalent experience preferred. - Intermediate experience with Excel and proficiency in MS Office including Teams, Word, and Outlook. - Experience with various financial and operational systems a plus. - Excellent customer service skills along with strong verbal and written communication skills. - Detail oriented with strong analytical skills. - Self-motivated with ability to complete assignments with limited supervision and ability to meet deadlines and prioritize responsibilities. - Proven experience as a team player and ability to work with a diverse group of people. - Ability to function well in multiple reporting/supporting relationships. - Previous construction industry experience a plus. Benefits - Medical, dental, vision, life and LTD insurance. - HSA. - 401(k) retirement plan. Company Description Gordian is the world’s leading provider of facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting (JOC), Gordian’s offerings also include our proprietary RSMeans data and Sightlines Facility Intelligence solutions. From planning to design, procurement, construction and operations, Gordian’s solutions help clients maximize efficiency, optimize cost savings and increase building quality. Gordian is a part of the international business group Fortive, with 26,000 people employed worldwide.